What is Sales and Marketing Strategy of China Evergrande Group Company?

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What was China Evergrande Group's sales and marketing strategy?

China Evergrande Group, once a major player in China's real estate market, faced significant challenges leading to its liquidation in January 2024. Its initial strategy focused on rapid development and sales to fuel expansion.

What is Sales and Marketing Strategy of China Evergrande Group Company?

The company's approach involved aggressive pricing and a high-turnover model, aiming for quick sales to reinvest in further projects. This strategy contributed to its rapid growth but also led to substantial debt accumulation.

How did China Evergrande Group market its offerings amidst its financial difficulties?

How Does China Evergrande Group Reach Its Customers?

Historically, China Evergrande Group relied heavily on direct sales channels, utilizing company-owned sales centers within its developments and dedicated sales teams. This direct-to-consumer approach was fundamental to its rapid sales and cash flow generation model.

Icon Direct Sales Infrastructure

Evergrande's primary sales channels for real estate involved physical sales centers located at its project sites. These centers were staffed by direct sales teams responsible for managing property transactions.

Icon Online Presence for Inquiries

The company's official website served as a platform for disseminating project information and handling initial customer inquiries. However, physical presence remained the dominant channel for actual property sales.

Icon Shift to Property Delivery

In the current financial climate, the focus has shifted from new property sales to the delivery of pre-sold units. This reflects the company's severe financial constraints and ongoing liquidation proceedings.

Icon Diversification into Property Services

Evergrande Property Services Group, a subsidiary, is expanding its market presence by focusing on property management for external clients. This strategic shift aims to diversify revenue streams beyond the company's own developments.

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Evergrande Property Services Market Expansion

Evergrande Property Services reported a 2.2% year-on-year revenue increase in 2024, reaching approximately RMB 12,756.7 million. This growth was driven by a significant over 100% increase in newly signed contracted Gross Floor Area (GFA) from third parties.

  • Manages approximately 3,000 projects across China.
  • Covers over 799 million square meters of contracted area.
  • Manages approximately 579 million square meters of total managed area as of December 31, 2024.
  • Channels primarily involve direct contracts with property owners and developers.

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What Marketing Tactics Does China Evergrande Group Use?

China Evergrande Group's historical sales and marketing strategy was built on aggressive promotion and broad outreach to fuel its rapid expansion. This approach involved a significant investment in both traditional and digital channels to capture market attention and drive property sales.

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Traditional Advertising

In its growth phase, the company extensively utilized traditional media, including television, radio, and print advertisements. These efforts aimed to build widespread brand awareness and generate interest in its property developments across China.

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Large-Scale Events

Property fairs and large public events were key components of the sales strategy. These gatherings provided direct interaction opportunities with potential buyers, facilitating lead generation and immediate sales engagement.

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Digital Presence

The company maintained a robust online presence, leveraging its official website and popular Chinese social media platforms. Content sharing, job postings, and e-commerce functionalities were integrated using technologies like JQuery, PHP, and Asp.Net.

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Diversification Marketing

For its diversification ventures, such as the electric vehicle segment, there was an intense television marketing campaign for the Hengchi brand. This included launching six electric car models, aiming to capture a significant market share.

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Shift in Focus

The debt crisis has led to a significant shift in marketing. Current efforts for the core real estate business prioritize managing public perception and reassuring existing homebuyers about project delivery.

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Property Services Marketing

For its property services arm, marketing tactics would likely concentrate on highlighting service quality and operational efficiency. This aims to attract third-party contracts through digital channels and direct outreach.

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Evolving Marketing Landscape

The company's marketing approach has been heavily influenced by its financial challenges. The aggressive sales tactics of the past have been replaced by a more defensive strategy focused on stability and delivery, reflecting the broader Revenue Streams & Business Model of China Evergrande Group.

  • The electric vehicle venture faced dismal sales in 2023 and ceased operations.
  • In June 2024, the company was ordered to return 1.9 billion yuan in subsidies due to unmet obligations.
  • The emphasis has shifted from 'guaranteeing high growth' to 'guaranteeing delivery' of homes.
  • Marketing for property services focuses on showcasing operational efficiency to secure new contracts.
  • Digital marketing and direct outreach are key for the property services segment.

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How Is China Evergrande Group Positioned in the Market?

China Evergrande Group's brand positioning has shifted dramatically from a symbol of real estate prosperity to an emblem of the sector's crisis. Initially, its core message focused on 'high quality, cost-effective people's wellbeing housing products,' targeting the middle-income demographic with an emphasis on value and extensive reach across over 280 cities.

Icon Original Brand Promise

The company aimed to 'build the brand with quality and establish the enterprise with integrity.' Its visual identity and tone conveyed ambition and scale, reflecting its aggressive expansion.

Icon Current Brand Challenge

The brand's positioning is now defined by its struggle to fulfill existing commitments amidst a severe financial crisis, rather than growth or luxury.

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The brand now primarily appeals to existing homebuyers awaiting project delivery and creditors, with a focus on stability and completion of unfinished projects.

Icon Brand Consistency Issues

Maintaining brand consistency across channels is challenging due to liquidation proceedings and widespread negative consumer sentiment surrounding the company's financial situation.

The company's response to shifts in consumer sentiment and competitive threats is largely focused on crisis management, with a stated aim to 'ensure home-building projects will still be delivered' despite the liquidation order. This reflects a core aspect of the Mission, Vision & Core Values of China Evergrande Group, which historically emphasized commitment to customers. While its property services arm continues to promote 'conscientious services and heartfelt companionship' to its approximately 3.3 million owners, the overarching Evergrande brand remains significantly impacted by its financial difficulties, affecting its overall sales strategy and marketing efforts.

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Crisis Communication Focus

The primary communication now centers on crisis management and project completion assurances. This is a direct response to the negative impact of the Evergrande debt crisis on sales.

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Property Services Brand

The property services division maintains a distinct brand message of care and companionship for its resident base. This highlights a segmented approach to brand management amidst broader corporate challenges.

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Impact on Sales Volume

The financial woes have directly impacted Evergrande's sales volume, necessitating a shift in how properties are marketed and sold, moving away from aggressive expansion tactics.

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Customer Acquisition Challenges

Acquiring new customers has become significantly more challenging due to diminished trust and the prevailing negative sentiment in the China real estate market trends.

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Competitive Landscape

Evergrande's competitive landscape in real estate marketing has been reshaped, with competitors potentially benefiting from its struggles, influencing Evergrande's sales tactics.

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Brand Positioning in China

Evergrande's brand positioning in the Chinese market is now intrinsically linked to its financial performance and its ability to navigate the ongoing crisis, a stark contrast to its previous market standing.

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What Are China Evergrande Group’s Most Notable Campaigns?

China Evergrande Group's sales and marketing strategy evolved significantly, moving from a rapid development and sales model to crisis management and diversification efforts.

Icon High-Turnover Model: The Growth Engine

In its prime, the company's primary sales and marketing approach was its 'high-turnover' model. This strategy focused on rapid property development and swift sales, often utilizing pre-sales to secure cash flow and fuel further expansion. This approach was instrumental in making it the second largest developer by sales.

Icon Crisis Management and Home Delivery Focus (2024-2025)

From 2024 onwards, 'campaigns' shifted towards managing a severe financial crisis and reassuring stakeholders. A key objective has been the delivery of pre-sold homes, a critical effort to mitigate social unrest and maintain minimal buyer confidence, even after a liquidation order in January 2024.

Icon New Energy Vehicle Venture: Hengchi Marketing

An ambitious diversification effort involved significant television marketing for its new energy vehicle brand, Hengchi. Despite launching six electric car models, the venture saw dismal sales in 2023 and faced challenges, including an order in June 2024 to return 1.9 billion yuan in government subsidies.

Icon Property Services: Expanding Third-Party Contracts

The property services arm saw a 2.2% revenue increase in 2024, driven by a strategic pivot. Its primary focus is expanding third-party contracted gross floor area (GFA), which grew by over 100% in 2024, indicating a shift towards a more stable, service-oriented business model.

The company's overall sales strategy has been heavily influenced by the prevailing China real estate market trends and the significant impact of its debt crisis on sales. Understanding the Marketing Strategy of China Evergrande Group provides insight into its past successes and current challenges.

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Pre-Sales as a Cash Flow Strategy

The 'high-turnover' model relied heavily on pre-selling properties. This allowed the company to generate substantial cash flow early in the development cycle, funding subsequent projects and contributing to its rapid expansion.

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Home Delivery as a Social Stability Measure

In the face of financial distress, ensuring the delivery of pre-sold homes became a critical 'campaign.' This objective aimed to prevent widespread social unrest and maintain a semblance of trust with homebuyers, a key concern for local authorities.

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Diversification into New Energy Vehicles

The venture into electric vehicles through the Hengchi brand represented a significant diversification strategy. However, this initiative faced considerable hurdles, including poor sales performance and regulatory scrutiny regarding subsidies.

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Shift to Property Services Growth

With the core property development business facing unprecedented challenges, the property services arm has become a focal point. Its strategy centers on expanding third-party contracts, indicating a move towards a more resilient and service-based revenue stream.

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Brand Positioning in a Challenging Market

The company's brand positioning has been severely tested by its financial difficulties. Marketing efforts in recent years have been less about aggressive sales and more about managing reputation and fulfilling existing obligations.

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Impact of Government Regulations

Government regulations, particularly those aimed at deleveraging the property sector, have had a profound impact on the company's sales and marketing strategies. These policies influenced the feasibility of its growth-oriented business model.

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