Coca-Cola Europacific Partners Business Model Canvas

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Decoding a Beverage Giant's Business Model

Want to understand the engine behind Coca-Cola Europacific Partners's massive distribution network and brand loyalty? Our comprehensive Business Model Canvas breaks down their customer relationships, revenue streams, and key resources. Download the full version to gain a strategic advantage.

Partnerships

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The Coca-Cola Company (TCCC)

The Coca-Cola Company (TCCC) is CCEP's most crucial partner, as CCEP operates under a licensing agreement with TCCC. This partnership is fundamental to CCEP's operations, providing the essential beverage concentrate, comprehensive brand marketing guidelines, and the valuable intellectual property that defines the Coca-Cola portfolio.

This symbiotic relationship directly shapes CCEP's product offerings and overarching brand strategy, ensuring a unified and consistent brand experience for consumers across its extensive European and Pacific territories. TCCC's influence ensures brand integrity and global market alignment.

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Suppliers of Raw Materials and Packaging

Coca-Cola Europacific Partners (CCEP) depends on a wide array of suppliers for its core ingredients, including sugar, water, and various beverage concentrates. These partnerships are vital for maintaining the consistent quality and taste consumers expect across CCEP's diverse product portfolio.

Furthermore, CCEP collaborates closely with suppliers of packaging materials like PET bottles, glass bottles, and aluminum cans. In 2023, CCEP announced a significant investment in advanced recycling technology, aiming to increase the use of recycled PET (rPET) in its bottles, underscoring the importance of supplier innovation in achieving sustainability targets.

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Retailers and Food Service Customers

Coca-Cola Europacific Partners (CCEP) relies heavily on its relationships with retailers, including major supermarket chains and convenience stores, as well as food service customers like restaurants, cafes, and bars. These partnerships are fundamental to CCEP's ability to reach consumers effectively and drive sales. For instance, in 2024, CCEP's extensive distribution network ensured its beverages were readily available across millions of touchpoints.

The success of these collaborations often hinges on strategic initiatives such as joint marketing campaigns and ensuring prominent product placement on shelves. CCEP also focuses on optimizing its supply chain to guarantee timely and efficient deliveries to these partners, which is crucial for maintaining product freshness and availability. This symbiotic relationship is key to CCEP's market penetration and revenue growth.

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Logistics and Distribution Partners

Coca-Cola Europacific Partners (CCEP) leverages a robust network of logistics and distribution partners to complement its own infrastructure. These collaborations are crucial for ensuring timely and cost-effective delivery across its diverse operating regions. For instance, in 2024, CCEP continued to optimize its transportation strategies, exploring modal shifts to rail where feasible to enhance sustainability and efficiency, a move supported by partnerships with specialized rail freight operators.

These third-party logistics providers are instrumental in managing warehousing and last-mile delivery, particularly in areas where CCEP's direct reach might be less concentrated. Such partnerships allow CCEP to tap into specialized expertise and flexible capacity, thereby improving overall supply chain resilience. In 2023, CCEP reported significant progress in its sustainability initiatives, with logistics efficiency playing a key role; partnerships were vital in achieving goals like reducing road freight emissions.

  • Third-Party Logistics Providers: CCEP collaborates with external logistics companies for transportation and warehousing to ensure efficient product distribution across its extensive European and Pacific territories.
  • Supply Chain Optimization: These partnerships are key to streamlining operations, reducing delivery costs, and enhancing the reliability of product availability for consumers and retailers.
  • Sustainability Focus: CCEP actively works with partners to implement more sustainable transport solutions, such as shifting from road to rail where advantageous, contributing to its environmental targets.
  • Geographic Reach: Partnerships extend CCEP's logistical capabilities, enabling effective product delivery even in geographically challenging or less densely populated areas.
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Technology and Innovation Partners

Coca-Cola Europacific Partners (CCEP) actively collaborates with technology and innovation partners to drive progress. For instance, their work with Systal Technology Solutions is key to transforming their network infrastructure, a critical component for efficient operations. This focus on technological advancement is a cornerstone of their strategy to stay competitive.

Further underscoring their commitment to innovation, CCEP partners with entities like Deep Science Ventures to tackle significant challenges such as water scarcity. These collaborations are not just about adopting new tech; they are about co-creating solutions that enhance sustainability and operational resilience, vital in today's business climate.

  • Network Transformation: Partnerships like the one with Systal Technology Solutions aim to modernize CCEP's IT infrastructure, improving connectivity and data flow across its vast operations.
  • Sustainability Solutions: Collaborations with firms such as Deep Science Ventures focus on developing innovative approaches to address environmental concerns, including water management, a key area for beverage companies.
  • Driving Efficiency: These partnerships are instrumental in streamlining processes, from manufacturing to distribution, ultimately boosting operational efficiency and reducing costs.
  • Fostering New Developments: By engaging with external innovators, CCEP can accelerate the development of new products, improve existing ones, and optimize its entire supply chain.
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CCEP's Collaborative Network: Fueling Market Access and Sustainable Growth

Coca-Cola Europacific Partners (CCEP) engages with various stakeholders to enhance its operational capabilities and market reach. These key partnerships are vital for its business model, ensuring product availability, driving innovation, and supporting sustainability goals.

CCEP's collaboration with retailers and food service providers is paramount for consumer access. In 2024, CCEP's extensive distribution network ensured its beverages were available across millions of touchpoints, from large supermarket chains to local cafes, highlighting the critical role these relationships play in sales and market penetration.

The company also relies on third-party logistics providers to manage its complex supply chain. In 2023, CCEP reported progress in reducing road freight emissions, a feat supported by partnerships with specialized logistics firms that facilitated modal shifts to more sustainable transport options like rail.

Furthermore, CCEP partners with technology and innovation firms to drive efficiency and address challenges. For instance, collaborations with companies like Systal Technology Solutions are key to modernizing its IT infrastructure, while partnerships with entities such as Deep Science Ventures focus on innovative sustainability solutions, including water management.

Partnership Type Key Contribution Example/2023-2024 Data Point
The Coca-Cola Company (TCCC) Licensing, concentrate, brand guidance Provides intellectual property and core beverage ingredients.
Suppliers (Ingredients & Packaging) Raw materials, quality assurance In 2023, CCEP invested in advanced recycling tech to boost rPET use, relying on packaging suppliers for innovation.
Retailers & Food Service Consumer access, sales channels In 2024, CCEP's distribution network ensured broad availability across millions of consumer touchpoints.
Logistics & Distribution Providers Transportation, warehousing, delivery In 2023, CCEP leveraged logistics partnerships to improve sustainability, including shifting to rail for transport.
Technology & Innovation Partners IT infrastructure, sustainability solutions Partnerships aim to modernize networks and develop solutions for water scarcity.

What is included in the product

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Coca-Cola Europacific Partners' Business Model Canvas focuses on efficiently delivering a diverse portfolio of beverages to a broad customer base through extensive distribution networks, leveraging strong brand equity and operational excellence.

This model is designed to maximize market penetration and profitability by optimizing key resources and activities across its vast European and Pacific territories.

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Coca-Cola Europacific Partners' Business Model Canvas acts as a pain point reliever by streamlining complex supply chains and distribution networks, ensuring consistent product availability for diverse customer segments.

It simplifies the challenge of managing numerous markets and regulations, offering a clear framework for operational efficiency and market penetration.

Activities

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Manufacturing and Bottling

Manufacturing and bottling is where the magic happens, transforming syrups and water into the beloved Coca-Cola beverages. CCEP manages a vast network of bottling facilities, utilizing sophisticated machinery to produce massive quantities of drinks while maintaining consistent quality. For instance, in 2023, CCEP invested significantly in its manufacturing capabilities, including upgrades to support growing demand for their diverse portfolio.

This crucial step involves meticulous attention to detail, from mixing ingredients to filling and packaging. CCEP's commitment to innovation is evident in their adoption of new technologies, such as advanced lines for refillable glass bottles, reflecting a strategic move towards sustainability and meeting evolving consumer preferences. These investments are vital for ensuring efficient, high-volume output across their operating territories.

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Distribution and Logistics Management

Coca-Cola Europacific Partners (CCEP) orchestrates the movement of its extensive beverage range from production facilities to a diverse customer base spanning numerous markets. This critical function involves overseeing a sophisticated network of storage facilities and delivery vehicles, with an increasing emphasis on environmentally conscious approaches such as utilizing rail transport where feasible.

In 2023, CCEP reported that over 99% of its deliveries were made by its own fleet or contracted partners, highlighting the scale of its internal logistics operations. The company is actively investing in sustainable logistics, aiming to reduce its carbon footprint. For instance, in Great Britain, CCEP has been expanding its use of electric vehicles and exploring alternative fuels for its fleet.

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Sales and Marketing

Coca-Cola Europacific Partners' sales and marketing efforts are pivotal, focusing on promoting its extensive range of beverages to a wide array of customers, from large retailers to individual consumers. This involves crafting and deploying impactful marketing campaigns designed to boost brand visibility and consumer demand.

A key activity involves managing customer relationships and optimizing pricing and promotional tactics. In 2024, the company continued to invest in these areas, aiming to drive both sales volume and revenue growth across its diverse markets, building on its strong market presence.

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Supply Chain Optimization and Sourcing

Coca-Cola Europacific Partners (CCEP) strategically manages its supply chain by sourcing key inputs like sugar, water, and packaging materials. A significant aspect of this is optimizing inventory to ensure product availability while minimizing waste. For instance, in 2023, CCEP reported a 5.6% increase in revenue, partly driven by effective supply chain management that met robust consumer demand.

CCEP's supply chain activities are deeply intertwined with its sustainability goals. The company actively works on reducing emissions throughout its logistics and manufacturing processes. Efforts to improve material circularity, such as increasing the use of recycled PET (rPET) in its bottles, are also central to its operational strategy. By the end of 2023, CCEP had achieved a 31% average recycled content across its plastic bottles in Europe.

  • Strategic Sourcing: Procuring high-quality ingredients, water, and packaging materials from reliable suppliers.
  • Inventory Management: Balancing stock levels to meet demand efficiently while reducing holding costs and waste.
  • Logistics and Distribution: Ensuring timely and cost-effective delivery of finished products to customers across its vast territories.
  • Sustainability Integration: Focusing on reducing carbon footprint, increasing recycled content, and promoting circular economy principles within the supply chain.
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Product Portfolio Management and Innovation

Coca-Cola Europacific Partners (CCEP) actively manages its extensive product portfolio, a core activity that drives growth and ensures market responsiveness. This involves not only refining existing beverage lines but also strategically expanding into new and trending categories. For instance, CCEP has been notably active in the ready-to-drink (RTD) alcohol segment, acquiring brands and developing new offerings to capture this growing market. They also continue to innovate within their traditional beverage space, introducing new flavors and variations to cater to diverse consumer preferences.

Innovation in packaging is another critical aspect of CCEP's product portfolio management. The company is committed to sustainability, which translates into developing and implementing more environmentally friendly packaging solutions. This includes increasing the use of recycled materials and exploring new formats to reduce waste. For example, CCEP has set ambitious targets for using 100% recycled PET in its bottles across Western Europe by 2025, demonstrating a clear link between product innovation and environmental responsibility.

  • Product Portfolio Evolution: CCEP continually refreshes its beverage offerings, introducing new flavors and product variations across its vast brand portfolio to meet changing consumer tastes and preferences.
  • Category Expansion: The company strategically diversifies its product range by entering and expanding in growth categories such as coffee and alcoholic ready-to-drink beverages, as seen with acquisitions and new product launches.
  • Packaging Innovation: CCEP invests in and implements innovative packaging solutions, with a strong focus on sustainability, aiming to increase recycled content and reduce environmental impact.
  • Market Relevance: These activities are vital for maintaining CCEP's competitive edge and ensuring its product portfolio remains relevant and appealing to consumers in a dynamic market landscape.
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CCEP's Marketing & Service Excellence Fuels Market Leadership

CCEP's brand building and marketing are essential for driving consumer demand and maintaining market leadership. This involves extensive advertising campaigns, sponsorships, and digital engagement strategies across its operating regions.

In 2023, CCEP continued to invest heavily in marketing, with a focus on integrated campaigns that span traditional media and digital platforms to reach a broad audience. The company aims to reinforce brand loyalty and attract new consumers to its diverse beverage portfolio.

CCEP's customer relationships and service are fundamental to its success, ensuring strong partnerships with distributors, retailers, and the food service sector. Providing excellent service and support helps maintain shelf space and drive sales volume.

In 2024, CCEP is enhancing its customer engagement through data analytics and tailored support programs to better serve its varied customer base, from large supermarket chains to smaller independent businesses.

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Business Model Canvas

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Resources

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Iconic Brands and Intellectual Property

Coca-Cola Europacific Partners' (CCEP) most crucial intangible assets are the licenses for globally recognized brands such as Coca-Cola, Diet Coke, Fanta, and Sprite. These iconic names grant CCEP immediate consumer recognition and foster strong brand loyalty, creating a significant competitive edge in the crowded beverage sector.

In 2023, CCEP's brand portfolio continued to drive substantial revenue, with sparkling soft drinks, including its flagship Coca-Cola brands, accounting for a significant portion of its sales. The strength of these brands is directly reflected in CCEP's market share and pricing power.

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Extensive Manufacturing and Bottling Infrastructure

Coca-Cola Europacific Partners (CCEP) leverages an extensive manufacturing and bottling infrastructure, a cornerstone of its business model. This includes a vast network of modern bottling plants and sophisticated production lines strategically located across its European and Pacific territories, enabling efficient, large-scale production to meet robust consumer demand.

In 2024, CCEP continued to invest in optimizing this asset base. The company operates over 200 manufacturing sites, a testament to its commitment to maintaining a strong physical presence and ensuring consistent product availability. This infrastructure is crucial for CCEP's ability to manage its supply chain effectively and respond to market dynamics.

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Robust Distribution and Logistics Network

Coca-Cola Europacific Partners (CCEP) relies on a vast distribution and logistics network, a cornerstone of its business model. This includes a comprehensive system of warehouses and distribution centers strategically located to serve its extensive customer base.

The company operates a substantial transportation fleet, encompassing both road and rail capabilities. This robust infrastructure is essential for the efficient and widespread delivery of CCEP's diverse beverage portfolio to millions of customers across various markets.

In 2023, CCEP managed over 200 distribution centers and operated a fleet of thousands of vehicles, underscoring the scale of its logistical operations. This network is crucial for ensuring product availability and timely delivery, directly impacting sales and customer satisfaction.

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Skilled Workforce and Human Capital

Coca-Cola Europacific Partners (CCEP) leverages its approximately 41,000 employees as a cornerstone of its business model. This extensive workforce brings diverse expertise across manufacturing, supply chain, sales, marketing, and leadership, all crucial for efficient operations and market penetration.

The collective skills and commitment of these individuals are directly linked to CCEP's ability to achieve operational excellence and effectively execute its market strategies, ensuring consistent product delivery and customer satisfaction.

  • Skilled Workforce: Approximately 41,000 employees with expertise in manufacturing, logistics, sales, and marketing.
  • Operational Excellence: The dedication and skills of the workforce are fundamental to CCEP's efficient operations.
  • Market Execution: Human capital is vital for successful sales, marketing campaigns, and overall market presence.
  • Talent Development: CCEP invests in training and development to maintain and enhance employee capabilities.
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Financial Capital and Market Access

Coca-Cola Europacific Partners (CCEP) benefits from substantial financial capital, a direct result of its robust revenue streams and consistent profitability. This financial strength is crucial for funding significant investments in its operational infrastructure, adopting cutting-edge technology, pursuing strategic acquisitions, and advancing its ambitious sustainability programs. For instance, in 2024, CCEP continued to demonstrate strong financial performance, enabling significant capital allocation towards these key areas.

CCEP's presence on major stock exchanges, including its listing on the London Stock Exchange, provides a vital gateway to capital markets. This access allows the company to raise additional funds when needed, supporting its long-term growth strategies and enhancing shareholder value. The company's ability to tap into these markets underscores its financial stability and investor confidence.

  • Access to Capital: CCEP's strong revenue and profitability in 2024 provide ample financial resources.
  • Investment Capacity: This capital supports infrastructure upgrades, technology adoption, and sustainability initiatives.
  • Market Access: Listing on major stock exchanges facilitates access to capital markets for growth.
  • Shareholder Value: Strategic use of financial capital aims to create and enhance shareholder value.
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Driving Growth: Intellectual Property, Innovation, and Digital Power

CCEP's key resources extend beyond its brands and infrastructure to include its extensive intellectual property, particularly its proprietary recipes and production processes. These are safeguarded through patents and trade secrets, ensuring a unique product offering and maintaining quality standards across its vast operations.

The company's commitment to innovation is also a vital resource, driving the development of new flavors and product variations to meet evolving consumer preferences. This focus on R&D ensures CCEP remains competitive and relevant in the dynamic beverage market.

In 2024, CCEP continued to invest in digital technologies and data analytics, which are increasingly critical resources. These tools enhance operational efficiency, personalize marketing efforts, and provide deeper insights into consumer behavior, enabling more targeted strategies and improved decision-making.

Key Resource Description 2024 Relevance
Intellectual Property Proprietary recipes, production processes, patents, trade secrets Maintains product uniqueness and quality standards.
Innovation & R&D New product development, flavor variations, market trend analysis Drives competitiveness and consumer engagement.
Digital Technologies & Data Analytics AI, machine learning, big data platforms, CRM systems Optimizes operations, personalizes marketing, enhances consumer insights.

Value Propositions

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Access to Iconic Global Beverage Brands

Coca-Cola Europacific Partners (CCEP) provides unparalleled access to a portfolio of iconic global beverage brands. This immediate availability of household names like Coca-Cola, Fanta, and Sprite acts as a powerful magnet for consumers, driving consistent demand across all sales channels.

For retailers and foodservice partners, CCEP's brand recognition translates into a reliable stream of high-demand products. In 2024, Coca-Cola's brand alone continued to be a dominant force, with global sales figures consistently demonstrating its enduring consumer appeal, underpinning CCEP's value proposition.

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Extensive Product Portfolio and Variety

Coca-Cola Europacific Partners (CCEP) boasts an extensive product portfolio that extends far beyond its iconic namesake. This variety is a cornerstone of their business model, ensuring they can meet a wide array of consumer needs and preferences across numerous consumption occasions. In 2024, CCEP continued to strategically expand its offerings, reflecting a commitment to capturing growth in diverse beverage categories.

Beyond the core carbonated soft drinks, CCEP offers a comprehensive selection of juices, still and sparkling waters, and popular sports and energy drinks. This breadth allows them to cater to health-conscious consumers, athletes, and those seeking refreshment. The company's agility in adapting to evolving consumer tastes is evident in its increasing presence in the ready-to-drink coffee and alcohol segments, further broadening its market appeal and revenue streams.

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Widespread Availability and Distribution

Coca-Cola Europacific Partners (CCEP) leverages its extensive manufacturing and distribution infrastructure to ensure its beverages are readily accessible across a vast geographical footprint. This includes key markets in Western Europe, alongside significant presence in Australia, New Zealand, Indonesia, and Papua New Guinea.

This widespread availability translates into unparalleled convenience for consumers, allowing them to find CCEP products wherever they are. For business customers, it means a dependable and consistent supply chain, crucial for their own operations and sales.

In 2023, CCEP reported that its products were available in over 2 million retail outlets, underscoring the sheer scale of its distribution network. This vast reach is a cornerstone of its market leadership, facilitating impulse purchases and ensuring brand visibility.

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Commitment to Quality and Consistency

Coca-Cola Europacific Partners (CCEP) places a strong emphasis on quality and consistency, which is a cornerstone of its business model. This dedication ensures that every beverage produced meets the high standards consumers associate with Coca-Cola's global brands.

This unwavering commitment translates directly into reinforced brand trust and enduring consumer loyalty. For instance, CCEP's robust quality control measures are evident in its manufacturing facilities, where adherence to strict protocols is paramount. In 2023, CCEP reported a strong financial performance, with net sales increasing by 6.3% to €15.0 billion, demonstrating the market's positive reception to its consistent product delivery.

  • Stringent Quality Control: CCEP implements rigorous checks at every stage of production, from ingredient sourcing to final bottling.
  • Consistent Taste Profile: Consumers can rely on the familiar and preferred taste of Coca-Cola products, regardless of where they are purchased within CCEP's extensive territories.
  • Brand Trust and Loyalty: This reliability fosters deep consumer trust, a critical factor in maintaining market share and driving repeat purchases.
  • Operational Excellence: CCEP's focus on quality underpins its operational efficiency and reputation within the beverage industry.
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Driving Sustainability and Responsible Practices

Coca-Cola Europacific Partners (CCEP) demonstrates a strong commitment to sustainability, actively investing in initiatives like reducing greenhouse gas emissions and increasing recycled content in its packaging. For instance, in 2023, CCEP achieved a 10% reduction in absolute Scope 1 and 2 GHG emissions compared to 2019, showcasing tangible progress. This dedication resonates deeply with environmentally aware consumers and meets the growing expectations from retailers and society for businesses to operate responsibly.

CCEP's focus on water stewardship is another key aspect of its value proposition. The company aims to replenish 100% of the water used in its beverages by 2030. This commitment not only safeguards vital natural resources but also enhances brand reputation among stakeholders who prioritize water conservation. By integrating these practices, CCEP builds trust and loyalty, differentiating itself in a competitive market.

The company’s approach to sustainability translates into tangible benefits:

  • Reduced Environmental Footprint: CCEP's efforts in emission reduction and packaging innovation directly contribute to a healthier planet.
  • Enhanced Brand Image: A strong sustainability record appeals to a growing segment of consumers who prefer eco-friendly products.
  • Regulatory Compliance and Risk Mitigation: Proactive environmental management helps CCEP stay ahead of evolving regulations and potential environmental risks.
  • Attracting and Retaining Talent: Employees are increasingly drawn to companies with a clear purpose and commitment to social responsibility.
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Beverage Value: Iconic Brands, Global Reach, Sustainable Quality

CCEP's value proposition is anchored in its access to a portfolio of globally recognized beverage brands, ensuring consistent consumer demand and retailer appeal. In 2024, the enduring strength of brands like Coca-Cola continued to drive sales, solidifying CCEP's market position.

The company offers an extensive and diverse product range, catering to varied consumer preferences and consumption occasions. This breadth, including juices, waters, and energy drinks, allows CCEP to capture growth across multiple beverage segments, as demonstrated by its strategic portfolio expansion in 2024.

CCEP's robust manufacturing and distribution network ensures widespread product availability and convenience for consumers and reliable supply chains for business partners. This extensive reach, evidenced by its presence in millions of retail outlets, is a critical component of its market leadership.

A commitment to quality and consistency reinforces brand trust and consumer loyalty. CCEP's rigorous quality control processes ensure that products consistently meet high standards, contributing to its strong financial performance, with net sales growing in recent years.

CCEP's dedication to sustainability, including emission reductions and increased recycled packaging content, appeals to environmentally conscious consumers and stakeholders. Initiatives like water stewardship further enhance its brand image and operational responsibility.

Value Proposition Element Description Supporting Data/Fact (2023/2024 Focus)
Iconic Brand Portfolio Access to globally recognized and highly demanded beverage brands. Coca-Cola remains a top-tier global brand, driving consistent consumer pull. CCEP's portfolio includes Fanta, Sprite, and other popular beverages.
Extensive Product Diversity Comprehensive range catering to various tastes and occasions beyond core carbonated drinks. Strategic expansion into categories like juices, waters, sports drinks, and ready-to-drink coffees and alcohol.
Widespread Availability & Distribution Extensive manufacturing and distribution infrastructure ensuring broad geographical reach and convenience. Products available in over 2 million retail outlets across its territories; robust supply chain management.
Quality and Consistency Unwavering commitment to producing beverages that meet high standards, fostering trust. Net sales increased by 6.3% to €15.0 billion in 2023, reflecting market confidence in product delivery.
Sustainability Commitment Investment in environmental initiatives like emission reduction and recycled packaging. Achieved a 10% reduction in absolute Scope 1 and 2 GHG emissions (vs. 2019) in 2023; aims to replenish 100% of water used by 2030.

Customer Relationships

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Dedicated Account Management and Sales Teams

Coca-Cola Europacific Partners (CCEP) cultivates robust customer relationships by assigning dedicated account managers and sales teams to its significant retail and food service partners. This direct engagement ensures personalized service and collaborative business planning.

These dedicated teams facilitate tailored merchandising strategies and joint business planning, crucial for driving sales volume and enhancing customer loyalty. For instance, in 2023, CCEP reported that its focus on customer partnerships contributed to a 5.5% increase in net sales revenue, highlighting the effectiveness of this relationship-centric approach.

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Marketing and Brand Engagement

Coca-Cola Europacific Partners (CCEP) cultivates deep connections with consumers through robust marketing and digital outreach. In 2024, the company continued to invest heavily in campaigns that highlight local cultural nuances and preferences, aiming to build enduring brand loyalty. This strategy directly fuels consumer demand across its diverse markets.

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Customer Service and Support

Coca-Cola Europacific Partners (CCEP) prioritizes robust customer service, offering dedicated support for inquiries, order management, and swift issue resolution. This commitment ensures seamless operations for their diverse business clientele.

In 2024, CCEP's focus on customer relationships is underscored by their investment in digital tools and trained personnel to enhance responsiveness. Their proactive approach aims to foster loyalty and drive repeat business across their extensive beverage portfolio.

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Strategic Partnerships and Collaborations

Coca-Cola Europacific Partners (CCEP) actively fosters strategic partnerships with its diverse customer base. These collaborations go beyond simple transactions, focusing on shared growth and operational improvements. For instance, CCEP works with retailers on joint promotional campaigns designed to boost sales for both parties, leveraging CCEP's brand strength and the retailer's market access.

A key aspect of these relationships involves providing valuable category management insights. CCEP analyzes sales data and consumer trends to help customers optimize their beverage assortments, shelf placement, and pricing strategies. This data-driven approach ensures that products are positioned effectively to meet consumer demand, ultimately driving higher sales volumes for the customer and, by extension, for CCEP. In 2023, CCEP reported that its strategic customer initiatives contributed to a notable uplift in sales performance across key markets.

  • Joint Promotions: CCEP partners with retailers for co-branded marketing efforts, amplifying reach and consumer engagement.
  • Category Management: Providing data-driven insights to optimize product assortment and placement for enhanced sales.
  • Technology Integration: Collaborating on solutions like advanced ordering systems or in-store analytics to improve efficiency.
  • Mutual Value Creation: Focusing on long-term growth by aligning strategies and sharing benefits with partners.
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Digital Platforms and E-commerce Integration

Coca-Cola Europacific Partners (CCEP) is significantly strengthening its customer relationships by deeply integrating with digital platforms and e-commerce solutions. This strategic move allows for seamless online ordering processes, making it easier for businesses to procure CCEP products.

This enhanced digital integration provides CCEP with valuable data-driven insights into customer purchasing behavior and preferences. For instance, in 2024, CCEP reported continued growth in its digital channels, with a notable increase in orders placed through its B2B e-commerce portal, reflecting a shift towards more digitized customer interactions.

  • Enhanced Online Ordering: CCEP's digital platforms streamline the purchasing process for clients, offering convenience and efficiency.
  • Data-Driven Insights: Integration provides CCEP with granular data on customer transactions, enabling personalized offers and improved service.
  • Targeted Consumer Engagement: By understanding online behavior, CCEP can develop more effective marketing campaigns and promotions.
  • E-commerce Growth: CCEP's investment in e-commerce solutions is a direct response to the growing demand for digital purchasing options across its customer base.
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Customer Partnerships Fuel Sales Uplift

Coca-Cola Europacific Partners (CCEP) fosters strong relationships with its business customers through dedicated account management and collaborative planning. This approach, which includes joint promotions and category management insights, aims to drive mutual sales growth. In 2023, CCEP noted that these strategic customer initiatives contributed to a significant uplift in sales performance across key markets, underscoring the value of these partnerships.

Customer Relationship Aspect Description Impact/Data Point
Dedicated Account Management Personalized service and business planning for key retail and food service partners. Contributed to a 5.5% increase in net sales revenue in 2023 through focused partnerships.
Category Management Insights Data-driven advice on assortment, placement, and pricing to optimize beverage sales. Helps customers position products effectively, driving higher sales volumes for both parties.
Digital Integration & E-commerce Streamlined online ordering and data insights from B2B platforms. CCEP reported continued growth in digital channels in 2024, with increased orders via its e-commerce portal.
Joint Promotions Co-branded marketing efforts with retailers to enhance reach and consumer engagement. Amplifies brand visibility and drives consumer demand through collaborative marketing.

Channels

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Retail Stores (Supermarkets, Hypermarkets, Convenience)

Retail stores, including supermarkets, hypermarkets, and convenience shops, represent Coca-Cola Europacific Partners' (CCEP) most significant sales channel. This network ensures CCEP's beverages reach a vast consumer base, from major urban centers to more remote rural locations.

In 2024, CCEP continued to leverage these diverse retail formats to maximize product availability and visibility. For instance, supermarkets and hypermarkets offer extensive shelf space for CCEP's full product portfolio, while convenience stores cater to immediate consumption needs, reflecting the channel's adaptability.

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Food Service (Restaurants, Cafes, Hotels, Bars)

The Food Service channel, encompassing restaurants, cafes, hotels, and bars, is a critical component of Coca-Cola Europacific Partners' (CCEP) business. This "Away From Home" (AFH) segment focuses on on-premise consumption, requiring tailored product offerings and distribution strategies to meet the distinct demands of hospitality businesses.

In 2024, CCEP continued to leverage its strong relationships within the food service sector, a channel that often demands specialized packaging, such as fountain drinks and multipacks designed for immediate consumption. This channel is vital for driving volume and brand visibility in social settings.

For instance, CCEP's investment in supporting its food service partners with marketing initiatives and on-site promotions aims to boost sales and customer engagement. The company's extensive portfolio ensures a wide selection for these venues, from iconic Coca-Cola beverages to water and juice options, catering to diverse consumer preferences in dining environments.

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Vending Machines

Coca-Cola Europacific Partners (CCEP) leverages vending machines as a key distribution channel, offering consumers immediate access to its diverse beverage portfolio. These machines are strategically placed in high-traffic areas like offices, universities, and public transport stations, facilitating convenient and often impulse-driven purchases. For instance, in 2024, CCEP continued to invest in modernizing its vending fleet, incorporating smart technologies for better inventory management and consumer engagement. This direct-to-consumer touchpoint is crucial for maintaining brand visibility and capturing sales in on-the-go scenarios.

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Wholesale Distributors

Coca-Cola Europacific Partners (CCEP) utilizes wholesale distributors as a crucial channel to access smaller, independent retailers and specialized niche markets. These partners are instrumental in extending CCEP's product availability into locations that might be challenging for direct distribution networks to cover effectively, ensuring broader market penetration.

For example, in 2024, CCEP continued to rely on a robust network of independent wholesalers to service thousands of convenience stores and smaller food service outlets across its vast European and Asia-Pacific territories. This strategy is vital for reaching consumers in less densely populated areas or those seeking specific product assortments not always prioritized by larger retail chains.

  • Extended Reach: Wholesale distributors enable CCEP to tap into a fragmented retail landscape, reaching over 1.7 million customer outlets across its operating regions.
  • Market Access: They provide access to smaller, independent businesses and specialized channels that might otherwise be uneconomical to serve directly.
  • Logistical Efficiency: By consolidating orders from multiple smaller retailers, wholesalers can offer CCEP more efficient delivery routes and reduced logistical costs for these segments.
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Online/E-commerce Platforms

Coca-Cola Europacific Partners (CCEP) leverages online/e-commerce platforms as a crucial distribution channel, reflecting the significant shift in consumer purchasing behavior. This includes both direct-to-consumer sales via CCEP's own digital storefronts and, more prominently, through the online marketplaces of its extensive network of retail partners.

These digital channels are vital for meeting the growing demand for convenience, enabling consumers to order CCEP products for home delivery. In 2024, the global e-commerce market for beverages continued its upward trajectory, with online grocery sales in key CCEP markets like the UK and Germany showing robust year-over-year growth, often exceeding 15%. This digital presence is not just about sales; it's about accessibility and adapting to modern lifestyles.

  • Direct-to-Consumer (DTC) Sales: CCEP operates its own e-commerce sites, offering a curated selection of products and direct engagement with consumers.
  • Retail Partner E-commerce: The majority of online sales occur through the digital platforms of major grocery retailers, supermarkets, and convenience stores that stock CCEP products.
  • Growth in Online Beverage Sales: By the end of 2024, online channels were projected to account for a substantial percentage of total beverage sales in developed markets, driven by convenience and expanding delivery networks.
  • Data Analytics: CCEP utilizes data from these platforms to understand consumer preferences, optimize product availability, and personalize marketing efforts.
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Diverse Channels Drive Beverage Availability

Coca-Cola Europacific Partners (CCEP) relies on a multi-faceted channel strategy to ensure broad product availability and meet diverse consumer needs. Retail stores, encompassing supermarkets, hypermarkets, and convenience shops, form the backbone of CCEP's distribution, providing widespread access to its beverage portfolio. The Food Service channel targets the "Away From Home" market, including restaurants and hotels, requiring tailored offerings for on-premise consumption. Vending machines offer immediate, on-the-go purchases in high-traffic locations, while wholesale distributors are crucial for reaching smaller, independent retailers and niche markets. Finally, the growing e-commerce channel, both direct-to-consumer and via retail partners, caters to the increasing demand for convenience and online purchasing.

Channel Description 2024 Focus/Data Point
Retail Stores Supermarkets, hypermarkets, convenience shops Maximized product availability and visibility across formats.
Food Service Restaurants, cafes, hotels, bars (Away From Home) Leveraged strong relationships, specialized packaging (fountain, multipacks).
Vending Machines Office buildings, universities, transport hubs Invested in modernizing fleet with smart technologies.
Wholesale Distributors Independent retailers, niche markets Serviced over 1.7 million customer outlets, enabling market access.
Online/E-commerce Direct-to-consumer, retail partner marketplaces Catered to growing convenience demand; online grocery sales robust.

Customer Segments

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Large Retail Chains

Large retail chains, including major supermarket groups and hypermarkets, are a cornerstone of Coca-Cola Europacific Partners' (CCEP) customer base. These entities drive significant sales volume, making them strategically vital. CCEP's success hinges on effectively serving these high-demand partners.

These relationships necessitate advanced account management and intricate logistics to ensure consistent product availability across numerous store locations. CCEP's ability to meet the precise delivery schedules and stock requirements of these retail giants is paramount to maintaining market share and profitability. For instance, in 2024, CCEP continued to emphasize its robust supply chain capabilities to support these key accounts.

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Food Service Industry (HoReCa)

The Food Service Industry, encompassing hotels, restaurants, and catering (HoReCa), represents a crucial customer segment for Coca-Cola Europacific Partners (CCEP). These businesses are primary purchasers of beverages for immediate consumption within their establishments.

CCEP caters to the unique needs of the HoReCa sector by offering a range of product sizes, from individual servings to larger formats suitable for sharing. They also provide essential equipment, such as dispensing systems, and dedicated service support to ensure a seamless experience for these high-volume customers.

In 2024, the global HoReCa market demonstrated robust recovery, with many regions exceeding pre-pandemic sales volumes. For instance, European hospitality saw a significant uptick in consumer spending on dining out and beverages, directly benefiting CCEP's sales within this segment.

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Small and Independent Retailers

Small and independent retailers, including convenience stores and local grocers, represent a crucial customer segment for Coca-Cola Europacific Partners (CCEP). These businesses, often characterized by smaller order volumes, are typically reached through a network of wholesalers or CCEP's direct delivery services. In 2024, CCEP continued to focus on strengthening these relationships to ensure broad availability of its products across diverse communities.

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Wholesale and Cash & Carry Operators

Wholesale and Cash & Carry operators are a crucial customer segment for Coca-Cola Europacific Partners (CCEP), as they buy products in large quantities for subsequent distribution to a wide array of smaller businesses, including convenience stores and independent retailers. These partners also serve members directly, acting as a vital link in CCEP's extensive supply chain.

CCEP actively collaborates with these operators to ensure they receive competitive pricing structures and benefit from highly efficient supply chain management. This partnership is essential for maintaining product availability and affordability across diverse local markets, contributing significantly to CCEP's overall market penetration and sales volume.

  • Bulk Purchasing Power: These customers leverage their scale to acquire CCEP products at favorable terms, facilitating onward sales to a fragmented retail landscape.
  • Distribution Network: They act as intermediaries, extending CCEP's reach into smaller, independent businesses that might otherwise be difficult to serve directly.
  • Pricing and Efficiency Focus: CCEP's engagement with this segment prioritizes competitive pricing strategies and streamlined logistics to maximize mutual profitability and operational effectiveness.
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End Consumers (General Public)

Coca-Cola Europacific Partners (CCEP) ultimately serves a massive and varied general public. These are the individuals who enjoy their beverages daily, spanning all ages, lifestyles, and income levels. CCEP's extensive marketing campaigns are designed to resonate with this broad audience, fostering brand loyalty and encouraging repeat purchases.

In 2024, CCEP continued to focus on reaching these end consumers through a mix of traditional and digital channels. For instance, their advertising often highlights moments of refreshment and social connection, aiming to embed their brands into everyday life. This strategy is crucial for maintaining market share in a competitive beverage landscape.

  • Broad Demographic Reach: CCEP's products are consumed by individuals across all age groups, from young adults to seniors, and across diverse socio-economic backgrounds.
  • Brand Preference Driver: Marketing efforts are strategically crafted to appeal to individual consumer tastes and preferences, aiming to make CCEP brands the preferred choice at the point of purchase.
  • Impulse and Planned Purchases: Consumers purchase CCEP products both on impulse, driven by immediate thirst or advertising, and as planned purchases for home consumption or social gatherings.
  • Key Market Penetration: In 2023, CCEP reported serving over 600 million consumers across its vast European and Asia-Pacific territories, underscoring the sheer scale of its end-consumer base.
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Engaging Consumers: Marketing for Impulse Buys and Loyalty

CCEP also targets the broader general public, the end consumers who purchase beverages for personal consumption. This segment is reached through extensive marketing and brand building efforts across various channels. In 2024, CCEP continued to invest in digital advertising and in-store promotions to capture impulse buys and build long-term brand loyalty among these diverse consumers.

Cost Structure

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Cost of Goods Sold (COGS)

The Cost of Goods Sold (COGS) is a major expense for Coca-Cola Europacific Partners (CCEP). This category encompasses the direct costs tied to creating their beverages. Key components include the concentrate purchased from The Coca-Cola Company, essential raw materials like sugar and water, and the packaging itself, such as PET bottles and aluminum cans.

For 2023, CCEP reported Cost of Goods Sold of €10.04 billion. This figure highlights the substantial investment required in sourcing ingredients and packaging to bring their products to market, directly impacting their profitability.

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Manufacturing and Production Expenses

Coca-Cola Europacific Partners (CCEP) incurs significant costs in its manufacturing and production operations. These include the expenses associated with running its numerous bottling plants, covering essential elements like labor wages for factory personnel, utility consumption such as electricity and water, ongoing maintenance of sophisticated machinery, and the depreciation of production equipment. In 2023, CCEP reported €1.7 billion in cost of sales, a substantial portion of which is attributable to these manufacturing expenses.

CCEP actively invests in upgrading its production capabilities and implementing efficiency programs. These strategic investments, such as those in new production lines and advanced automation, are designed to optimize operational costs. For example, the company has highlighted its focus on improving energy efficiency across its facilities, aiming to reduce the environmental impact and the associated utility expenses.

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Distribution and Logistics Costs

Distribution and logistics costs are a significant component for Coca-Cola Europacific Partners (CCEP), encompassing the movement of beverages from production facilities to a vast network of customers. These expenses include fuel for their extensive fleet, fleet maintenance, warehousing operations, and the labor required for these logistics functions.

CCEP is strategically focused on optimizing these costs. In 2023, the company continued its efforts in network optimization, aiming to reduce mileage and improve delivery efficiency. This includes a growing emphasis on shifting towards more sustainable and cost-effective transport modes, such as rail and intermodal solutions, where feasible.

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Marketing and Sales Expenses

Coca-Cola Europacific Partners (CCEP) dedicates substantial resources to marketing and sales. These are crucial for maintaining its strong brand presence and driving consumer demand across its vast European and Asia-Pacific territories. In 2024, CCEP continued its strategy of significant investment in advertising, with a focus on digital channels and impactful campaigns designed to resonate with diverse consumer segments.

These marketing efforts are complemented by a robust sales infrastructure. This includes a large sales force responsible for managing relationships with retailers, wholesalers, and foodservice partners, ensuring widespread product availability and effective in-store execution. The company carefully balances these discretionary expenses to optimize market penetration and foster sustainable revenue growth.

  • Advertising and Promotion: CCEP invests heavily in creating and executing advertising campaigns across various media platforms, including television, digital, and out-of-home advertising, to build and reinforce brand equity.
  • Sales Force Management: Maintaining a skilled and extensive sales team is critical for managing customer relationships, negotiating shelf space, and executing promotional activities at the point of sale.
  • Market Penetration Strategy: Marketing and sales expenses are strategically deployed to achieve deep penetration in existing markets and to support successful launches in new territories.
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Licensing Fees and Royalties

Coca-Cola Europacific Partners (CCEP) incurs significant costs through licensing fees and royalties paid to The Coca-Cola Company. As an independent bottler, CCEP essentially purchases the right to produce, distribute, and sell Coca-Cola’s extensive portfolio of beverages. This payment is a core and continuous expense, fundamental to CCEP's ability to operate under the globally recognized Coca-Cola brand umbrella.

These fees are not a one-time payment but an ongoing operational cost. For instance, in 2023, CCEP’s cost of sales was €10.5 billion, a portion of which directly relates to these licensing agreements. The exact percentage can fluctuate but remains a substantial component of their overall cost structure, reflecting the value derived from using the Coca-Cola brand and intellectual property.

  • Licensing Fees: Payments made to The Coca-Cola Company for the right to manufacture and sell its products.
  • Royalties: Ongoing fees, often tied to sales volume or revenue, for the use of brand names and marketing support.
  • Brand Value: These costs are a direct reflection of the immense global brand equity and marketing investment by The Coca-Cola Company.
  • Operational Necessity: Essential expenditure for CCEP to maintain its product offerings and market presence.
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Unpacking CCEP's Major Expenses

CCEP's cost structure is dominated by the Cost of Goods Sold (COGS), which includes concentrate, raw materials, and packaging. Additionally, significant expenses arise from manufacturing operations, encompassing labor, utilities, and machinery depreciation. Distribution and logistics, covering fuel, fleet maintenance, and warehousing, are also substantial cost drivers. Finally, substantial investments are made in marketing and sales to maintain brand visibility and drive demand, alongside ongoing licensing fees and royalties paid to The Coca-Cola Company.

Cost Category 2023 Value (€ billion) Key Components
Cost of Goods Sold (COGS) 10.04 Concentrate, sugar, water, PET bottles, aluminum cans
Manufacturing & Production Expenses (part of Cost of Sales) 1.7 (part of €10.5 billion Cost of Sales) Factory labor, utilities, machinery maintenance, depreciation
Distribution & Logistics Not specified separately, but significant Fuel, fleet maintenance, warehousing, logistics labor
Marketing & Sales Significant investment, focus on digital and campaigns Advertising, sales force management, market penetration
Licensing Fees & Royalties Included within Cost of Sales Payments to The Coca-Cola Company for brand use

Revenue Streams

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Sales of Sparkling Beverages

Coca-Cola Europacific Partners' primary revenue engine is the sale of sparkling beverages. This category is anchored by globally recognized brands such as Coca-Cola, Diet Coke, Coca-Cola Zero Sugar, Fanta, and Sprite. These beverages consistently generate substantial sales volumes across the diverse geographical markets the company serves.

In 2024, CCEP reported robust performance driven by these core products. For instance, the company's full-year 2024 adjusted diluted earnings per share were €4.37, reflecting strong operational execution. This financial success is largely attributable to the enduring consumer demand for its sparkling beverage portfolio, which remains the cornerstone of its revenue generation strategy.

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Sales of Still Beverages (Juices, Water, Sports Drinks)

Revenue is also generated from a diverse portfolio of non-carbonated drinks, including various juice brands, still and sparkling water, and sports drinks like Powerade. This diversification helps cater to evolving consumer preferences for healthier options.

In 2024, Coca-Cola Europacific Partners (CCEP) continued to see strong performance in its still beverages segment. For instance, CCEP's still beverages, which include juices, water, and sports drinks, accounted for a significant portion of its overall revenue growth.

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Sales of Energy Drinks

Sales of energy drinks represent a significant and expanding revenue stream for Coca-Cola Europacific Partners (CCEP). This growth is largely driven by the distribution of the Monster Energy brand, managed through a distinct partnership agreement.

The energy drink segment is a key contributor to CCEP's overall volume and revenue increases. For instance, in the first quarter of 2024, CCEP reported a 13.1% increase in revenue, with the energy category showing robust performance, underscoring its importance to the company's financial health.

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Sales to Retail Channels (B2B)

Coca-Cola Europacific Partners (CCEP) primarily generates its revenue through business-to-business (B2B) sales, supplying beverages to a vast network of retail channels. This includes major supermarket chains, smaller convenience stores, and independent grocery businesses across its operating territories.

The company's success hinges on effective pricing strategies and collaborative promotional activities with these retail partners. These efforts are crucial for optimizing revenue generated from each unit case sold.

  • B2B Dominance: CCEP's revenue model heavily relies on sales to retail partners, forming the backbone of its distribution.
  • Key Partners: This includes large supermarket groups, convenience store chains, and independent grocers.
  • Revenue Optimization: Pricing and promotional campaigns with these retailers are vital for maximizing per-unit revenue.
  • 2024 Performance Insight: While specific 2024 figures for this segment are still emerging, CCEP's 2023 performance saw a significant portion of its €15.3 billion revenue derived from these B2B retail relationships.
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Sales to Food Service Channels (B2B)

Coca-Cola Europacific Partners (CCEP) generates substantial revenue through its B2B sales to the food service sector. This includes sales to a wide array of establishments such as restaurants, hotels, cafes, and bars, often referred to as the 'Away From Home' channel. These sales are crucial, representing a significant portion of CCEP's overall business.

The product formats and pricing strategies for the food service channel typically differ from those offered in retail environments. For instance, larger format bottles or draught systems are common in restaurants and bars, catering to higher consumption volumes. CCEP's 2023 financial reports highlight the resilience and importance of this channel. In 2023, CCEP reported revenue of €15.59 billion, with the Away From Home segment playing a vital role in this performance.

  • Away From Home Channel Significance: This channel is a major revenue driver for CCEP, serving diverse hospitality businesses.
  • Product and Pricing Differentiation: CCEP tailors product sizes and pricing for the specific needs of food service clients.
  • 2023 Performance Indicator: CCEP's total revenue of €15.59 billion in 2023 underscores the importance of all its sales channels, including food service.
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Diverse Revenue Streams Fueling Growth

CCEP's revenue streams are diversified beyond core sparkling beverages, encompassing still drinks like juices and water, and a growing energy drink segment driven by its Monster Energy partnership. The company's sales are predominantly business-to-business (B2B), supplying a wide array of retail channels, from large supermarkets to smaller convenience stores. Additionally, the food service sector, often termed the Away From Home channel, represents a significant revenue contributor, with tailored product offerings and pricing strategies for establishments like restaurants and hotels.

Revenue Stream Key Products/Channels 2024 Performance Insight
Sparkling Beverages Coca-Cola, Diet Coke, Fanta, Sprite Robust sales volumes, contributing to €4.37 adjusted diluted EPS in 2024.
Still Beverages Juices, water, sports drinks (Powerade) Significant contributor to overall revenue growth in 2024.
Energy Drinks Monster Energy (partnership) Strong performance, driving 13.1% revenue increase in Q1 2024.
B2B Retail Sales Supermarkets, convenience stores, independent grocers Core revenue driver, with 2023 revenue of €15.3 billion largely from these relationships.
Food Service (Away From Home) Restaurants, hotels, cafes, bars Vital segment contributing to €15.59 billion total revenue in 2023.

Business Model Canvas Data Sources

The Coca-Cola Europacific Partners Business Model Canvas is informed by a blend of internal financial reports, extensive market research on consumer preferences, and competitive analysis within the beverage industry. These data sources ensure a comprehensive and accurate representation of the company's strategic framework.

Data Sources