Totally Bundle
What happened to Totally plc?
Totally plc, a UK-based healthcare services provider, entered administration in June 2025. This led to the sale of its main operating subsidiaries.
Founded in Derby in 2000, Totally plc aimed to improve patient access to healthcare. It offered various services, including urgent and elective care, and was a significant partner to the NHS.
What is the history of Totally plc?
What is the Totally Founding Story?
The story of Totally Company begins in the year 2000, marking its establishment and subsequent public trading on the AIM market of the London Stock Exchange in January of that same year. Headquartered in Derby, United Kingdom, the company was conceived with a clear mission: to provide innovative solutions within the healthcare sector, specifically focusing on healthcare treatments and management services.
The Genesis of Totally Company
Totally Company emerged in 2000 to address the escalating demands and pressures within the UK's healthcare system, particularly the National Health Service (NHS). Its foundational objective was to enhance patient access to timely and effective care.
- Founded in 2000
- Began trading on the London Stock Exchange's AIM market in January 2000
- Headquartered in Derby, United Kingdom
- Focused on healthcare sector solutions
- Addressed UK healthcare system pressures
The initial business model of Totally Company was centered on delivering frontline healthcare and wellbeing services. The company aimed to streamline patient journeys, ensuring quicker and more efficient access to appropriate care. In its early days, the scope of services included various out-of-hospital provisions, such as physiotherapy, podiatry, and dermatology. While specific details regarding the initial funding sources or the precise inspiration behind the company's name are not extensively documented in public records, the strategic direction of Totally Company was undoubtedly shaped by the prevailing context of increasing healthcare needs in the UK. This positioned the company as a key partner for the NHS and other healthcare organizations, contributing to the Revenue Streams & Business Model of Totally. The company's early development reflects a response to the growing need for specialized, accessible healthcare services, laying the groundwork for its future evolution.
Totally SWOT Analysis
- Complete SWOT Breakdown
- Fully Customizable
- Editable in Excel & Word
- Professional Formatting
- Investor-Ready Format
What Drove the Early Growth of Totally?
The company's early journey was marked by a strategic 'buy and build' approach, focusing on expanding its service offerings through targeted acquisitions. This period laid the groundwork for its future growth and market presence.
Strategic Acquisitions in 2016
In 2016, the company significantly expanded its portfolio by acquiring Premier Physical Healthcare Limited and About Health Limited. This was quickly followed by the acquisition of Optimum Physiotherapy in November of the same year.
Expansion into Urgent Care Services
A pivotal moment in the company's early development was the October 2017 acquisition of Vocare, previously known as Northern Doctors Urgent Care. This acquisition, valued at approximately £11 million, substantially boosted its NHS contracts, particularly in urgent and out-of-hours GP services.
Broadening Primary Care Reach
The company continued its growth trajectory by acquiring Greenbrook Healthcare in June 2019. This move integrated primary care centers, urgent care, and walk-in facilities, primarily in London and the South East.
Focus on Insourcing and Capacity Building
By October 2019, a new business, Totally Healthcare, was established to focus on insourcing. This entity later merged with Pioneer Healthcare following its acquisition in March 2022 for £14 million, enhancing the company's ability to address waiting lists by utilizing hospital facilities during off-peak hours. Understanding the Target Market of Totally is key to appreciating this strategic expansion.
Totally PESTLE Analysis
- Covers All 6 PESTLE Categories
- No Research Needed – Save Hours of Work
- Built by Experts, Trusted by Consultants
- Instant Download, Ready to Use
- 100% Editable, Fully Customizable
What are the key Milestones in Totally history?
The history of the Totally Company is marked by significant achievements in supporting UK healthcare, including consistent 'GOOD' ratings from the CQC. The company focused on innovating its insourcing model to address critical issues like NHS waiting lists, notably reducing gynecology waiting lists from ninety weeks to nine weeks at a North of England trust in 2024. This period also saw the company's development and expansion of its service offerings.
| Year | Milestone |
|---|---|
| 2024 | Reduced gynecology waiting lists from ninety weeks to nine weeks at a North of England trust. |
| Ongoing | Consistently received 'GOOD' ratings from the Care Quality Commission (CQC) for its services. |
| Ongoing | Developed and expanded its insourcing model to provide bespoke solutions to trusts and hospitals. |
The company innovated by developing and expanding its insourcing model, providing bespoke solutions to trusts and hospitals to tackle waiting lists. This approach aimed to directly address critical issues within the NHS, demonstrating a commitment to patient care efficiency.
Insourcing Model Expansion
The company innovated by developing and expanding its insourcing model. This provided bespoke solutions to trusts and hospitals to tackle waiting lists.
Waiting List Reduction
A notable achievement in 2024 saw the company contributing to reducing gynecology waiting lists from ninety weeks to nine weeks at a North of England trust.
CQC 'GOOD' Ratings
The company's services consistently received 'GOOD' ratings from the Care Quality Commission (CQC). This reflected a commitment to high-quality patient care.
However, the company faced significant challenges, including market downturns and competitive pressures. These factors led to a reduction in expected financial performance for the fiscal year ending March 2025, with revenue for the year ended March 31, 2024, dipping by 21% to £106.7 million, resulting in a pre-tax loss of £3.9 million.
Financial Performance Decline
Revenue for the year ended March 31, 2024, dipped by 21% to £106.7 million from £135.7 million in the prior year. This resulted in a pre-tax loss of £3.9 million, compared to a £1.8 million profit in the previous year.
Contract Losses
Major setbacks included the loss of a £13 million NHS 111 support contract in February 2025 and the termination of contracts for six urgent treatment centers in North West London in September 2023.
Medical Negligence Claim
The company was grappling with a historic medical negligence claim from a January 2018 incident. This threatened to exceed its £10 million insurance coverage.
Restructuring and Savings
In response to challenges, the company undertook internal restructuring and addressed its cost base. This led to streamlined operations and annualised savings of approximately £3.5 million.
Totally Business Model Canvas
- Complete 9-Block Business Model Canvas
- Effortlessly Communicate Your Business Strategy
- Investor-Ready BMC Format
- 100% Editable and Customizable
- Clear and Structured Layout
What is the Timeline of Key Events for Totally?
The Totally Company history is a narrative of strategic expansion followed by significant restructuring. Founded in Derby, UK, in 2000 and listed on AIM, the company initially focused on growing its healthcare services through acquisitions. Key developments included the purchases of Premier Physical Healthcare and About Health in 2016, Vocare in 2017 for approximately £11 million, and Greenbrook Healthcare in 2019, alongside the launch of its insourcing division. A major consolidation occurred in March 2022 with the £14 million acquisition of Pioneer Healthcare. However, the company faced challenges, including the termination of a contract for six urgent treatment centers by North West London Integrated Care Board in September 2023. The financial year ending March 31, 2024, saw revenue decrease by 21% to £106.7 million, with a pre-tax loss of £3.9 million. Further setbacks included losing a £13 million NHS 111 support contract in February 2025 and reduced financial expectations for FY25, with estimated EBITDA between £0m and £2.0m, alongside disclosure of a significant medical negligence claim. The company announced offers for subsidiaries in May 2025 as part of a strategic review, indicating potential no value for ordinary shares. This culminated in the intention to appoint administrators in June 2025, leading to the suspension of shares on AIM. Subsequently, the company entered administration on June 9, 2025, with its Elective Care, Corporate Wellbeing, and Urgent Care divisions sold to PHL Group Ltd. The listing on AIM was cancelled on July 7, 2025, marking the end of its journey as an independent public entity.
| Year | Key Event |
|---|---|
| 2000 | Totally plc founded in Derby, UK, and listed on AIM. |
| 2016 | Acquired Premier Physical Healthcare and About Health, expanding planned care services. |
| 2017 | Acquired Vocare for approximately £11 million, significantly boosting urgent care contracts. |
| 2019 | Acquired Greenbrook Healthcare and launched the Totally Healthcare insourcing division. |
| March 2022 | Acquired Pioneer Healthcare for £14 million, consolidating insourcing and outsourcing services. |
| September 2023 | North West London Integrated Care Board terminated Totally plc's contract for six urgent treatment centers. |
| March 31, 2024 | Reported full-year revenue of £106.7 million, a 21% decrease, and a pre-tax loss of £3.9 million. |
| February 2025 | Lost a £13 million NHS 111 support contract. |
| April 30, 2025 | Announced reduced financial expectations for FY25, with estimated EBITDA between £0m and £2.0m, and disclosed a historic medical negligence claim potentially exceeding insurance. |
| May 23, 2025 | Announced receipt of offers for subsidiaries as part of a strategic review to strengthen the balance sheet, noting potential for no value to ordinary shares. |
| June 6, 2025 | Announced intention to appoint administrators, and shares were suspended from trading on AIM. |
| June 9, 2025 | Entered administration, and its Elective Care, Corporate Wellbeing, and Urgent Care divisions were sold to PHL Group Ltd. |
| July 7, 2025 | Cancellation of Totally plc's listing on AIM. |
Operational Continuity Post-Administration
Despite the administration of the parent company, the core healthcare services previously provided by Totally plc continue uninterrupted. PHL Group Ltd. acquired the operating subsidiaries, ensuring patient care remains a priority.
Job Safeguarding
Approximately 600 jobs within the acquired healthcare services have been safeguarded. This transition under new ownership aims to maintain employment and operational stability for the workforce.
Shift in Corporate Structure
The founding vision of enhancing healthcare access persists, but it will now be pursued under a new corporate structure. The independent, publicly traded entity has concluded its operations.
Shareholder Outcome
The strategic review did not result in a solvent solution for the parent company. It was indicated that there would likely be no return to ordinary shareholders following the administration and asset sales.
Totally Porter's Five Forces Analysis
- Covers All 5 Competitive Forces in Detail
- Structured for Consultants, Students, and Founders
- 100% Editable in Microsoft Word & Excel
- Instant Digital Download – Use Immediately
- Compatible with Mac & PC – Fully Unlocked
- What is Competitive Landscape of Totally Company?
- What is Growth Strategy and Future Prospects of Totally Company?
- How Does Totally Company Work?
- What is Sales and Marketing Strategy of Totally Company?
- What are Mission Vision & Core Values of Totally Company?
- Who Owns Totally Company?
- What is Customer Demographics and Target Market of Totally Company?
Disclaimer
All information, articles, and product details provided on this website are for general informational and educational purposes only. We do not claim any ownership over, nor do we intend to infringe upon, any trademarks, copyrights, logos, brand names, or other intellectual property mentioned or depicted on this site. Such intellectual property remains the property of its respective owners, and any references here are made solely for identification or informational purposes, without implying any affiliation, endorsement, or partnership.
We make no representations or warranties, express or implied, regarding the accuracy, completeness, or suitability of any content or products presented. Nothing on this website should be construed as legal, tax, investment, financial, medical, or other professional advice. In addition, no part of this site—including articles or product references—constitutes a solicitation, recommendation, endorsement, advertisement, or offer to buy or sell any securities, franchises, or other financial instruments, particularly in jurisdictions where such activity would be unlawful.
All content is of a general nature and may not address the specific circumstances of any individual or entity. It is not a substitute for professional advice or services. Any actions you take based on the information provided here are strictly at your own risk. You accept full responsibility for any decisions or outcomes arising from your use of this website and agree to release us from any liability in connection with your use of, or reliance upon, the content or products found herein.