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Full Business Model Canvas for a global logistics leader - download the strategic map
Unlock the full strategic blueprint behind Kuehne & Nagel International with our concise Business Model Canvas—three to five sentences won't cut it, so get the complete, section-by-section map. This downloadable file reveals value propositions, key partners, revenue streams and cost drivers. Ideal for investors, consultants and founders seeking actionable, ready-to-use insights. Purchase the full Canvas to accelerate strategic decisions.
Partnerships
Ocean carriers & alliances
Kuehne & Nagel secures space, schedules and rate agreements with major shipping lines to guarantee capacity during peak seasons. By leveraging vessel-sharing alliances that controlled roughly 80% of global container capacity in 2024, routing and transit options are diversified. Collaboration on cleaner fuels, emissions tracking and joint forecasting boosts asset utilization and service reliability.
Airlines & cargo integrators
Kuehne & Nagel leverages airlines and cargo integrators to secure block‑space agreements and charters for time‑critical shipments, coordinating priority handling and GDP‑certified temperature‑controlled corridors for pharma and high‑value goods; in 2024 the group operated in over 100 countries, integrating track‑and‑trace and security protocols across hubs and aligning contingency plans to maintain resilience during disruptions.
Trucking & last-mile providers
Partner with vetted road carriers for drayage, linehaul and final-mile delivery across Kuehne & Nagel's network in over 100 countries, ensuring compliance and safety through strict carrier audits and KPIs such as on-time performance (target >95%) and claims per million shipments. Real-time visibility is enabled via telematics and open APIs for tracking and ETA updates. Capacity is scaled flexibly across regions and seasons using pooled carrier pools and spot-market access.
Ports, terminals & warehouse operators
- priority slots: faster turns
- cross-dock: higher throughput
- yard/appointments: ~25% dwell reduction (2024)
- VAS at parks/zones: higher margins
Tech, customs & sustainability partners
Integrate with customs brokers, trade compliance platforms and authorities to streamline clearance across Kuehne + Nagel’s network of ~1,300 offices in 100+ countries, reducing dwell times for millions of shipments annually. Collaborate with TMS/WMS and analytics providers to drive visibility and automate routing. Partner on carbon accounting, alternative fuels and packaging optimization to cut emissions. Leverage insurance and risk partners for cargo protection and claims mitigation.
- Customs integrations: faster clearance
- TMS/WMS: end-to-end visibility
- Sustainability: carbon accounting & alt fuels
- Insurance: cargo protection
Leading logistics locks ~80% capacity, 95%+ OTP, 25% cut
Kuehne + Nagel secures carrier space agreements and vessel‑sharing access (~80% container capacity 2024) to guarantee peak capacity and route diversity. Air block‑space and charters support pharma corridors across 100+ countries and ~1,300 offices. Road partners deliver >95% OTP targets and scalable drayage; terminal/yard integrations cut dwell ~25% in 2024.
| Metric | 2024 |
|---|---|
| Carrier alliance share | ~80% |
| Countries/offices | 100+/~1,300 |
| On‑time target | >95% |
| Truck dwell reduction | ~25% |
What is included in the product
Detailed Word Document
A comprehensive Business Model Canvas for Kuehne & Nagel detailing customer segments, channels, value propositions, key activities, partners, resources, cost and revenue streams across the 9 BMC blocks, with linked competitive advantages and SWOT insights to support presentations, investor discussions and strategic decision-making.
Customizable Excel Spreadsheet
High-level view of Kuehne & Nagel’s international business model with editable cells—quickly pinpoint global logistics value drivers, core routes, and partner networks to relieve strategic and operational pain points.
Activities
Global freight forwarding
Kuehne & Nagel plans and executes end-to-end sea, air and road transport across a global network spanning 100+ countries and ~1,300 offices (2024), coordinating routing, carrier selection and consolidation to maximize load factors. The team manages bookings, documentation and milestones via digital platforms, tracking millions of shipments annually. Proactive exception management and schedule adjustments reduce disruptions and improve on-time delivery.
Contract logistics & fulfillment
Operate global warehouses for storage, picking, packing and value-added services, leveraging Kuehne + Nagel’s network of about 1,300 warehouses across 100+ countries (2024) to scale e-commerce fulfillment and returns management. Implement strict inventory control and cycle counting to reduce stock variance and support SLA-driven KPIs. Tailor industry-specific solutions for pharma, automotive and retail with dedicated cold-chain, lot-tracing and compliance workflows.
Customs, trade & compliance
Prepare and file import/export documentation accurately, processing over 1.2 million customs declarations in 2024 to minimize delays and fines. Advise clients on tariffs, FTAs and duty optimization to reduce landed costs and support Kuehne+Nagel’s CHF 33.8 billion 2024 revenue base. Ensure adherence to security and regulatory regimes (AEO, C-TPAT) and mitigate compliance risks through regular audits, controls and technology-backed monitoring.
Digital platforms & visibility
Develop and maintain customer portals and APIs for quotes, booking and tracking, scaling integrations in 2024 to support growing e-commerce volumes and ERP connectivity. Deliver predictive ETAs, exception alerts and carbon reporting feeds to meet regulatory and customer sustainability KPIs. Provide analytics, KPI dashboards and marketplace integrations to drive operational transparency and revenue per shipment.
- APIs: booking, tracking, quotes
- Predictive ETAs & alerts
- Analytics & KPI dashboards
- Carbon reporting
- ERP & marketplace integration
Network design & optimization
Engineer multimodal flows, optimize DC locations and inventory placement across Kuehne+Nagel s global network present in over 100 countries and ~1,300+ offices, using simulations that trade off transport cost, lead time and disruption risk.
Run scenario-based simulations to balance cost, service and risk; apply Lean and automation to reduce handling time and drive productivity; maintain contingency plans for port closures, strikes and force majeure.
- Network footprint: >100 countries, ~1,300 offices
- Trade-offs: cost vs service vs risk via simulations
- Continuous improvement: Lean + automation
- Resilience: formal contingency planning
End-to-end multimodal logistics, CHF 33.8bn revenue, 100+ countries
Kuehne + Nagel executes end-to-end multimodal transport, managing millions of shipments with global routing, carrier selection and exception handling across 100+ countries and ~1,300 offices (2024). It operates scalable warehouses, industry-specific cold-chain and compliance workflows while processing 1.2m+ customs declarations and driving CHF 33.8bn revenue (2024). Digital platforms, APIs, predictive ETAs and analytics enable visibility, automation and continuous improvement.
| Metric | 2024 |
|---|---|
| Revenue (CHF) | 33.8bn |
| Countries / Offices | 100+ / ~1,300 |
| Customs declarations | 1.2m+ |
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Resources
Global network & facilities
Kuehne & Nagel maintains a global footprint with 1,300+ offices across 100+ countries and over 1,400 warehouses and cross-docks on key trade lanes. The network includes 500+ bonded and temperature-controlled sites, supporting pharma and perishables with GDP-compliant storage. Facilities are strategically close to major ports and airports to reduce lead times. Scalable infrastructure and 80,000+ employees enable rapid ramp-up for peak seasons.
Carrier contracts & capacity
Long-term agreements with ocean, air and road partners secure allocated space and favorable rate structures, enabling priority handling and service commitments; Kuehne & Nagel maintains a diversified carrier portfolio to reduce dependency and operated through about 1,300 offices in 100+ countries in 2024.
Digital systems & data
Kuehne + Nagel leverages proprietary TMS/WMS, customer portals and integration layers to support real-time tracking, analytics and automation across its network; in 2024 the group employed over 83,000 people to operate these systems. Secure data architecture with compliance controls and ISO certifications underpins APIs/EDI connectivity, enabling seamless integration with carriers and shippers and supporting high-volume transaction processing and visibility.
Skilled workforce & expertise
Kuehne & Nagel leverages experienced logistics planners, customs specialists and operations teams operating in 100+ countries with 1,300+ locations; sector-specific expertise in pharma, hi-tech and retail underpins tailored networks. Continuous safety and compliance training and strong key-account and solution-design talent support large-scale global flows and contract wins in 2024.
- Experienced planners & customs specialists
- Sector knowledge: pharma, hi-tech, retail
- Continuous safety & compliance training
- Key-account & solution-design talent
Brand, relationships & licenses
Kuehne & Nagel leverages a trusted global reputation for reliability and scale, operating in 100+ countries with ~1,300 locations, enabling delivery of complex end-to-end logistics at scale. Deep, long-term relationships with carriers, ports, authorities and strategic partners secure capacity and service resilience. Holding ISO certifications and AEO statuses across regions and proven vaccine/logistics mandates underpins credibility to win complex global contracts.
- Global footprint: 100+ countries, ~1,300 locations
- Certifications: ISO, AEO and region-specific permits
- Partner network: long-term carrier & authority ties
- Proven track record: complex global mandates
Global logistics: 1,300+ offices, 83,000 employees, global capacity
Global network: 1,300+ offices in 100+ countries, 1,400+ warehouses/cross-docks; 500+ bonded/temp-controlled sites. Workforce and tech: 83,000 employees (2024), proprietary TMS/WMS, APIs/EDI and ISO/AEO certifications. Strategic partnerships: long-term carrier agreements securing capacity and preferential rates across ocean, air and road.
| Metric | 2024 |
|---|---|
| Offices | ~1,300 |
| Countries | 100+ |
| Warehouses | 1,400+ |
| Employees | 83,000+ |
Value Propositions
End-to-end global solutions
As a single partner for sea, air, road and warehousing from origin to destination, Kuehne + Nagel leverages its presence in over 100 countries and 1,300+ locations (2024) to consolidate multimodal flows and reduce touchpoints. This end-to-end model simplifies vendor management and clarifies accountability, lowering coordination costs and SLA complexity. Consistent global standards accelerate decision-making and cut resolution times for disruptions, improving service predictability across regions.
Reliability & risk mitigation
Stable capacity via carrier partnerships across 100+ countries and ~1,300 offices ensures network resilience; proactive exception management and contingency routing from 24/7 control towers minimize delays; robust compliance (AEO, ISO 28000/9001) and security frameworks reduce penalties and regulatory risk, lowering exposure to costly disruptions for shippers.
Visibility & control
Visibility & control combines real-time tracking and predictive ETAs across air, sea and road with custom dashboards, KPIs and alerts to monitor performance. Seamless integration with customer ERPs and TMS enables automated exceptions and data sync, supporting data-driven decisions and continuous improvement. As of 2024 Kuehne+Nagel operates in over 100 countries with ~1,300 offices and ~83,000 employees, scaling these capabilities globally.
Speed, flexibility & scale
Kuehne & Nagel accelerates time-to-market with expedited air options and optimized sea-air solutions, supporting rapid lane setup and project logistics for complex moves; in 2024 its global network spans 100+ countries with 1,300+ offices, enabling local execution at scale. Flexible warehousing and fulfillment handle demand spikes via modular capacity and same/next-day options.
- Expedited air & sea-air
- Rapid lane setup
- Project logistics
- Flexible warehousing
- Global 100+ countries, 1,300+ offices (2024)
Cost & sustainability optimization
Kuehne & Nagel optimizes total landed cost through network design that combines consolidation, mode-shift and inventory optimization to reduce freight spend and lead times while supporting carbon reduction targets.
The company measures emissions across scopes and advances reduction initiatives, plus provides access to greener fuels, sustainable packaging and decarbonized transport options for shippers.
- Network design
- Consolidation & mode-shift
- Inventory optimization
- Carbon measurement
- Greener fuels & packaging
Global multimodal logistics: 100+ countries and 24/7 control towers
Kuehne+Nagel offers end-to-end multimodal logistics across 100+ countries and 1,300+ offices (2024), reducing touchpoints and vendor complexity. 24/7 control towers, carrier partnerships and AEO/ISO compliance boost resilience and cut disruption costs. Real-time visibility, ERP/TMS integration and modular warehousing improve lead times, cost-to-serve and sustainability tracking with ~83,000 employees.
| Metric | 2024 |
|---|---|
| Countries | 100+ |
| Offices | 1,300+ |
| Employees | ~83,000 |
| Control towers | 24/7 |
| Certifications | AEO, ISO 28000/9001 |
Customer Relationships
Dedicated key account management
Dedicated key account management assigns strategic owners to enterprise clients with a formal governance cadence, supporting joint business planning and quarterly reviews to align on performance and transformation; Kuehne + Nagel reported CHF 34.2 billion in 2024 revenue and uses this model to service its largest contracts. Clear SLAs and escalation paths drive accountability and reduce resolution times, while KPI-aligned reviews ensure continuous improvement in service delivery and transformation outcomes.
Solution design & co-innovation
Workshops map end-to-end flows to design tailored solutions, leveraging Kuehne+Nagel’s global footprint in over 100 countries and ~86,000 employees (2024 reporting). Pilot programs validate automation and digital tools, de-risking roll‑out and proving efficiency gains before scale. Collaborative savings and sustainability roadmaps align KPIs and CO2 targets with customers, with continuous improvement clauses built into contracts to secure measured performance uplift.
Self-service digital experience
Self-service portal delivers on-demand quotes, booking and real-time tracking with document management and analytics dashboards, supporting over 100,000 registered myKN users and millions of transactions annually (2024). Custom notifications and granular user roles enable tailored workflows and SLA compliance across global teams. Frictionless interactions at scale reduce manual touchpoints and accelerate lead-to-ship cycles.
24/7 operations & support
Round-the-clock control towers manage critical shipments globally, providing 24/7 monitoring, proactive exception alerts and predefined recovery plans to minimize delay impact. Multi-channel communication via phone, web, API and mobile chat ensures rapid response to disruptions and queries. Kuehne + Nagel’s continuous operations support time-sensitive flows.
- 24/7 control towers
- Proactive alerts & recovery plans
- Phone, web, API, mobile channels
- Rapid disruption response
Compliance and advisory partnership
SLA-driven logistics: CHF 34.2 bn, 100+ countries, 24/7 control towers
Dedicated key-account managers with formal governance and quarterly reviews align on SLA/KPI-driven transformation; Kuehne + Nagel reported CHF 34.2 billion revenue in 2024. Global footprint (100+ countries, ~86,000 employees) enables tailored workshops, pilots and 24/7 control towers for critical flows. Self-service myKN (100,000+ users) and APIs deliver real-time tracking, analytics and rapid exception handling.
| Metric | 2024 |
|---|---|
| Revenue | CHF 34.2 bn |
| Countries | 100+ |
| Employees | ~86,000 |
| myKN users | 100,000+ |
| Control towers | 24/7 global |
Channels
Direct enterprise sales
Field sales and solution consultants engage large shippers, driving RFP responses and customized proposals that secure long-term contracts; executive relationships and governance structures underpin renewals. Enterprise contracts typically span 3–7 years and focus on SLA-led solutions. Kuehne+Nagel reported CHF 36.1 billion revenue in 2023, illustrating the channel's scale.
Digital portal & mobile
Digital portal & mobile enable online quote, book, track and document management with embedded analytics and carbon reporting to support regulatory goals (EU -55% 2030, global net-zero by 2050). Self-service UX serves SMEs and enterprise users, driving scale and cost-efficiency while minimizing manual touchpoints.
EDI/API integrations
Bi-directional EDI/API integrations with ERPs, WMS and marketplaces enable automated status updates and invoicing across Kuehne & Nagel’s network. These flows cut manual work and errors, improving accuracy and cycle times. In 2024 digital transactions surpassed 1 billion, driving measurable operational savings.
Channel partners & marketplaces
Channel partners & marketplaces broaden Kuehne+Nagel reach through collaboration with e-commerce platforms and 4PLs, enabling visibility and order capture via partner ecosystems and connectors that streamline onboarding. Global e-commerce sales reached about $6.3 trillion in 2024, with marketplaces accounting for roughly 60% of online GMV, unlocking new customer segments.
- Collaboration with e-commerce platforms and 4PLs
- Visibility & order capture via partner ecosystems
- Access to new customer segments
- Seamless onboarding through connectors
Events, content & referrals
Events and webinars showcase Kuehne & Nagel's capabilities to enterprise buyers, leveraging a global network of over 1,300 locations and around 80,000 employees in 2024; thought leadership on supply-chain digitization and resilience drives lead generation and brand premium. Case studies and client references reinforce credibility, while customer referrals expand reach and lower acquisition cost.
- Events: enterprise visibility
- Content: thought leadership on digitization
- Case studies: credibility
- Referrals: lower CAC, wider reach
Field sales win 3-7 yr SLAs — CHF 36.1bn revenue, 1bn+ digital transactions, $6.3tn e-commerce
Field sales secure 3–7 year enterprise SLAs; Kuehne+Nagel revenue CHF 36.1bn (2023) and ~80,000 staff across 1,300+ locations (2024). Digital portal and APIs drove >1bn transactions (2024), lowering touchpoints and costs; e-commerce channels tap a $6.3tn market (2024), marketplaces ~60% GMV. Partners, events and content amplify reach and reduce CAC.
| Metric | Value |
|---|---|
| Revenue (2023) | CHF 36.1bn |
| Employees (2024) | ~80,000 |
| Locations | 1,300+ |
| Digital transactions (2024) | >1bn |
| Global e‑commerce (2024) | $6.3tn |
Customer Segments
Pharma & healthcare
Kuehne & Nagel serves pharma & healthcare with GDP-compliant, temperature-controlled logistics (-70°C to +25°C), operating over 500 GDP-certified sites globally (2024). High-security, time-definite services target >99% on-time delivery for critical shipments and specialized handling for vaccines, biologics and medical devices. Rigorous quality management follows ISO 9001 and GDP frameworks with continuous temperature monitoring and validated cold-chain solutions.
High-tech & electronics
High-tech & electronics customers demand fast cycle times and high-value security; Kuehne+Nagel leverages its global footprint (83,000 employees in 2024 across 100+ countries) to provide secure, expedited handling for high-value launches.
Config-to-order and postponement services are executed via regional fulfillment centers to reduce lead times and inventory risk, while reverse logistics and RMA handling are integrated into end-to-end service platforms.
Strong air capacity and charter options support product launches and time-critical replenishment, enabling rapid global rollouts for OEMs and tier‑1 suppliers.
E-commerce & retail
For e-commerce & retail clients Kuehne+Nagel leverages omnichannel fulfillment and last-mile orchestration across its network in 100+ countries and 1,400+ offices, offering returns management and protective packaging services with real-time inventory visibility across nodes. Peak-season scalability is supported by modular warehousing and carrier capacity pooling to absorb sharp volume spikes while maintaining SLA performance.
Automotive & industrial
Kuehne & Nagel supports Automotive & industrial clients with JIT/JIS flows and precise scheduling to minimize line stoppages, complemented by heavy-lift and project cargo capabilities for plant moves and large component transport. Supplier consolidation and sequencing reduce inland handling and inventory, while dedicated aftermarket parts distribution shortens lead times and improves service levels.
- JIT/JIS scheduling
- Heavy-lift & project cargo
- Supplier consolidation
- Aftermarket parts distribution
SMBs and general shippers
- Simplified pricing and self-service
- Consolidation for small volumes
- Customs and compliance guidance
- Scalable from parcels to FCL
Global logistics for pharma cold-chain: 500 GDP sites, 83,000 staff in 100+ countries
Kuehne+Nagel serves pharma/healthcare, high-tech, automotive, e-commerce and SMBs with GDP cold‑chain (500 GDP sites, 2024), secure expedited handling and omnichannel fulfillment leveraging 83,000 employees across 100+ countries and 1,400+ offices (2024).
| Segment | Key needs | 2024 reach |
|---|---|---|
| Pharma | GDP, -70–+25°C | 500 sites |
| SMBs | Self-service, consolidation | 1,400+ offices |
Cost Structure
Transportation procurement
Payments to ocean, air and road carriers form the bulk of procurement spend for Kuehne & Nagel, reflecting scale after 2023 group revenue of CHF 41.6bn. Peak-season premiums and surcharges are applied contractually to manage seasonal capacity spikes. Fuel and bunker adjustment mechanisms index charges to fuel cost movements to protect margins. Volume-based rate commitments secure discounted tariffs and capacity guarantees from carriers.
Labor & operations
Kuehne + Nagel's labor and operations cost centers cover salaries for operations, driver coordination, and warehouse staff across its global workforce of about 86,000 employees in 2024, with training, safety programs and overtime forming recurring line items. Peak-season third-party handling and temporary staffing supplement capacity, while performance incentives and benefits package costs support retention and productivity. These workforce expenses are central to service reliability and margin management.
Facilities & equipment
Warehouse leases, utilities and site maintenance form recurring fixed costs for Kuehne+Nagel, with 2024 operational spending skewed toward facility uptime and energy given higher utility prices that year.
Investments in MHE, racking and automation escalated through 2024 as the company prioritized capacity and efficiency upgrades across logistics hubs.
Depreciation and repairs rose in 2024 reflecting recent capex cycles; asset write-downs and scheduled maintenance drive predictable non-cash and cash expenses.
Insurance for sites and assets remained a material line item in 2024 due to higher replacement values and expanded automation coverage across global warehouses.
Technology & data
Technology & data costs cover software development, licenses and cloud hosting to run myKN and global platforms, with Kuehne+Nagel reporting CHF 31.5 billion revenue in 2023 supporting continued digital investment.
Cybersecurity and enterprise integrations secure APIs and EDI connections across carriers and customers; devices, scanners and IoT sensors fund asset tracking and condition monitoring.
Analytics and reporting tools drive yield management, with BI and ML powering route optimization and SLA reporting.
- Software licenses
- Cloud hosting
- Cybersecurity & integrations
- Devices, scanners, IoT
- Analytics & reporting
Compliance, insurance & admin
Compliance, insurance & admin costs cover customs bonds, import/export permits and audit preparedness, cargo insurance and liability coverage, plus legal, finance and overhead to manage claims and regulatory risk; Kuehne+Nagel held ISO 9001 and ISO 14001 certifications in 2024 to support quality and certification programs.
- Customs bonds & permits: ongoing filing & audit readiness
- Cargo insurance: liability layers and claims reserves
- Legal/finance: compliance staffing and overhead
- Quality: ISO 9001/14001 certification maintenance (2024)
Carrier payments dominate procurement; CHF 41.6bn, ~86k staff
Payments to ocean/air/road carriers are the largest procurement line tied to group scale (CHF 41.6bn revenue, 2023); labor and operations for ~86,000 employees (2024) drive recurring payroll and temp staffing costs. Capex, depreciation, insurance and facility OPEX rose in 2024 with automation and energy spend; technology, cloud and cybersecurity are growing fixed and variable cost centers.
| Cost category | 2024 metric |
|---|---|
| Carrier procurement | Linked to CHF 41.6bn (2023) |
| Labor & ops | ~86,000 employees (2024) |
| Capex & depreciation | Increased for automation |
Revenue Streams
Freight forwarding margins
Buy-sell spreads vary by mode: narrow on ocean, wider on air and road, with consolidation and route optimization improving yield through higher load factors and lower unit costs. Accessorials and detention recovery consistently add revenue per shipment, supported by Kuehne+Nagel’s global scale (about 83,000 employees, 2024). Dynamic pricing during capacity shifts captures upside on peak lanes and spot markets.
Warehousing & fulfillment fees
Warehousing & fulfillment fees combine storage, handling and pick-pack charges, with value-added services like kitting and labeling billed separately; Kuehne + Nagel leverages a global network of over 1,300 warehouses to scale pricing. Throughput and pallet-in/pallet-out fees typically set per-move, with SLA-based premium services adding up to 20–30% on urgent or guaranteed-turn orders.
Customs & trade services
Customs & trade services drive recurring revenue through clearance fees, brokerage and tariff classifications, contributing about 5% of Kuehne+Nagel’s 2024 group revenue (~CHF 1.7bn) via per-shipment charges and value-based fees. Consultancy on duty savings and FTAs generates higher-margin advisory retainers and success fees tied to realized duty reductions. Filing, bond placement and compliance management yield steady transaction and subscription income. Project-based advisory delivers lump-sum revenues for large customs modernization and AEO implementations.
Contract logistics management
Kuehne & Nagel prices dedicated contract logistics via fixed management fees plus performance-based gain-share agreements (commonly 5–15% of uplift), backed by minimum volume commitments and multi-year contracts that stabilize cash flow and utilization.
- Management fees for dedicated operations
- Gain-share from productivity improvements (typ. 5–15%)
- Minimum volume commitments
- Long-term agreements stabilize revenue
Premium & ancillary services
Premium and ancillary services drive Kuehne & Nagel revenue via expedited, temperature-controlled and white-glove delivery, plus cargo insurance and risk solutions; carbon reporting and sustainability services expanded in 2024 as shippers demand decarbonization; after-hours and special handling charges capture higher-margin flows and support per-shipment yield management.
- Expedited & white-glove: premium fees
- Temperature-controlled: cold-chain growth (global market ~USD 282.9B in 2024)
- Cargo insurance & risk services: value-added premiums
- Carbon reporting: sustainability monetization
- After-hours/special handling: surcharge revenue
Dynamic pricing and surcharges raise yields; warehousing 1,300+ sites, customs CHF 1.7bn
Buy-sell spreads vary by mode; accessorials, dynamic pricing and peak surcharges lift per-shipment yield. Warehousing (1,300+ sites) and value-added services drive storage/throughput fees. Customs services (~CHF 1.7bn in 2024, ~5% group revenue) and contract logistics (gain-share 5–15%) provide recurring, higher-margin streams.
| Stream | Metric | 2024 |
|---|---|---|
| Ocean/Air/Road margins | Spread/spot pricing | — |
| Warehousing | Sites | 1,300+ |
| Customs & trade | Revenue | CHF 1.7bn |