{"product_id":"voya-business-model-canvas","title":"Voya Financial Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUnlock a financial-services blueprint: Business Model Canvas for investors and strategists\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock Voya Financial’s strategic blueprint with our Business Model Canvas. This concise analysis maps value propositions, customer segments, revenue streams, and partnerships that drive growth. Ideal for investors, consultants, and founders seeking actionable insights. Purchase the full downloadable Canvas in Word and Excel to benchmark, adapt, and execute winning strategies.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEmployer and plan sponsor alliances\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePartnerships with corporations, public entities, and nonprofits drive adoption of workplace retirement and benefits plans, tapping a US defined-contribution market that exceeded $9 trillion in assets in 2024.\u003c\/p\u003e\n\u003cp\u003eCo-designing plan features and employer matching boosts participation and median contribution rates, improving outcomes and reducing leakage.\u003c\/p\u003e\n\u003cp\u003eLong-term plan contracts create stable assets under administration, deepening relationships and recurring fee streams.\u003c\/p\u003e\n\u003cp\u003eJoint governance structures align fiduciary duties and support regulatory compliance under evolving 2024 guidance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBroker, consultant, and advisor networks\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBrokers, retirement consultants, and advisor networks drive plan selection and design for Voya, helping reach mid-to-large markets and leveraging Voya’s service footprint of about 5 million customers and roughly $400 billion in retirement assets (2024). These partners supply market intelligence and co-marketing, shortening RFP cycles through shared due diligence. Continued collaboration enables plan optimization and improved participant outcomes.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAsset managers and sub-advisory firms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eVoya blends proprietary strategies with third-party funds to offer diversified menus, leveraging Voya Investment Management’s roughly $250 billion in AUM as of 2024 to anchor offerings. Sub-advisory partnerships add specialist capabilities and proven track records, filling niche sleeves like alternatives and ESG. Open architecture improves client choice and pricing leverage, while co-branded solutions enhance credibility with institutional buyers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurers, reinsurers, and healthcare partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eInsurers, reinsurers, and healthcare partners enable Voya to share risk with reinsurers to enhance capital efficiency and product resilience; health networks and carriers integrate health-wealth benefits and stop-loss solutions; claims analytics partners refine underwriting and pricing; coordinated care plus protection offerings boost employer value and workforce outcomes.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003erisk-sharing: reinsurers improve capital efficiency\u003c\/li\u003e\n\u003cli\u003eintegrated benefits: health networks enable stop-loss and wellness\u003c\/li\u003e\n\u003cli\u003eanalytics: claims partners sharpen pricing\u003c\/li\u003e\n\u003cli\u003eemployer value: coordinated care + protection\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFintech, recordkeeping, and data vendors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eVoya's partnerships with recordkeepers, payroll, and HRIS platforms enable seamless plan administration and onboarding, supporting its retirement business that manages over $250 billion in client assets as of 2024. Fintech tools drive personalization, nudges, and financial-wellness journeys, while data providers and custodians underpin reporting, compliance, and liquidity. API integrations reduce friction and raise participant engagement and retention.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRecordkeepers\/HRIS: seamless admin\u003c\/li\u003e\n\u003cli\u003eFintech: personalization \u0026amp; nudges\u003c\/li\u003e\n\u003cli\u003eData\/custodians: reporting \u0026amp; compliance\u003c\/li\u003e\n\u003cli\u003eAPIs: lower friction, higher engagement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePartnerships scale retirement solutions across a \u0026gt;$9T US DC market and large AUA pools\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePartnerships with employers, brokers, recordkeepers, reinsurers, fintechs and asset managers drive distribution, product depth and risk-sharing, tapping a US DC market \u0026gt;$9T (2024). Co-design, employer matches and APIs boost participation and AUA stickiness across Voya’s ~5M customers and roughly $400B retirement assets (2024). Voya IM’s ~ $250B AUM and sub-advisors expand menus and ESG\/alternatives access.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 Value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eUS DC market\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;$9 trillion\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVoya customers\u003c\/td\u003e\n\u003ctd\u003e~5 million\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVoya retirement AUA\u003c\/td\u003e\n\u003ctd\u003e~$400 billion\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVoya IM AUM\u003c\/td\u003e\n\u003ctd\u003e~$250 billion\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA concise, investor-ready Business Model Canvas for Voya Financial detailing customer segments, channels, value propositions and revenue streams aligned with its retirement, investment and employee benefits strategy; includes competitive analysis and SWOT-linked insights for decision-making.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eQuickly map Voya Financial’s insurance, retirement, and asset-management value chains into an editable one-page canvas to relieve stakeholder alignment and strategic-planning pain points.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePlan administration and recordkeeping\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOnboarding, eligibility, payroll integration and contribution processing are core activities, supporting Voya as it serves about 13 million customers and manages over $250 billion in assets under administration in 2024. Accurate recordkeeping underpins ERISA compliance and participant trust. Ongoing operations cover loans, distributions and QDIAs. Reporting and benchmarking sustain plan health and transparency.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInvestment management and portfolio construction\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDesigning target-date funds, stable value and multi-asset strategies drives retirement outcomes, with Voya Investment Management overseeing roughly $220 billion in AUM (2024) to support scale and diversification. Rigorous manager selection and oversight target consistent risk-adjusted performance across mandates. Continuous asset allocation, rebalancing and glidepath governance maintain objective alignment. ESG integration and active stewardship align investments with client values and policy.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUnderwriting and risk management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePricing group life, disability and supplemental health at Voya relies on actuarial models to set rates and reserves; in 2024 Voya managed roughly $200 billion in client assets supporting underwriting capacity. Active risk selection, claims management and reinsurance target improved loss ratios, while capital modeling underpins solvency and ratings and controls limit market, longevity and operational risks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory compliance and fiduciary support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eERISA (1974), DOL, SEC, and state regulations drive Voya’s robust controls; ERISA 3(21) and 3(38) fiduciary frameworks help plan sponsors shift or share liability and oversight. Mandatory disclosures, fee transparency rules, and best-interest processes are enforced across recordkeeping and advisory services, while internal audits and governance committees (board and ERISA committees) ensure continuous adherence.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eERISA 3(21)\/3(38): fiduciary frameworks\u003c\/li\u003e\n\u003cli\u003eDisclosures \u0026amp; fee transparency: mandated\u003c\/li\u003e\n\u003cli\u003eBest-interest processes: enforced\u003c\/li\u003e\n\u003cli\u003eAudits \u0026amp; governance committees: continuous oversight\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital engagement and financial wellness\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eData-driven nudges, advice tools and calculators lift savings behavior and, per 2024 industry studies, raise contribution rates by 3–6% and participation by 4–8%. Personalized journeys tying health benefits to retirement readiness improve preparedness and engagement. Omnichannel education increases deferral rates, while analytics refine campaigns and measure outcome improvements in real time.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003etags: data-driven nudges\u003c\/li\u003e\n\u003cli\u003etags: personalized journeys\u003c\/li\u003e\n\u003cli\u003etags: omnichannel education\u003c\/li\u003e\n\u003cli\u003etags: analytics \u0026amp; measurement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetirement platform: \u003cstrong\u003e13M\u003c\/strong\u003e customers, \u003cstrong\u003e$250B\u003c\/strong\u003e AUA\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCore activities: recordkeeping, payroll integration, contributions and distributions supporting ~13M customers and $250B AUA (2024); investment management (Voya IM ~$220B AUM, 2024) plus product design; underwriting and claims with ~$200B client assets backing capacity; compliance with ERISA\/DOL\/SEC and data-driven nudges raising contributions 3–6% and participation 4–8%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e~13M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAUA\u003c\/td\u003e\n\u003ctd\u003e$250B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVoya IM AUM\u003c\/td\u003e\n\u003ctd\u003e$220B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInsurance assets\u003c\/td\u003e\n\u003ctd\u003e$200B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003ePreview Before You Purchase\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe Voya Financial Business Model Canvas you’re previewing is the exact deliverable—not a mockup or sample—and shows real content from the final file. After purchase you’ll receive this same document in full, ready-to-download in Word and Excel. No placeholders, no surprises—fully editable and presentation-ready.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIntegrated health-wealth platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eUnified portals connect retirement, benefits, and savings tools into a single experience for users and advisors, serving over 5.6 million retirement participants and managing over $200 billion in account balances as of 2024. APIs and centralized data lakes enable granular personalization and enterprise reporting at scale. Scalable cloud infrastructure supports large-plan populations while robust cybersecurity and privacy controls protect sensitive data and ensure regulatory compliance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInvestment and actuarial expertise\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePortfolio managers, quants, and researchers drive investment performance through active strategies and model-driven alpha generation. Actuaries and underwriters price risk and optimize capital allocation to support Voya’s retirement and insurance products. Risk, compliance, and legal teams enforce fiduciary standards and regulatory adherence. Thought leadership and research differentiate Voya in institutional sales cycles.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand, trust, and customer base\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eVoya's recognized workplace-benefits brand underpins credibility across channels and supported $5.8 billion in revenue in 2024, reinforcing market trust. Relationships with over 13 million participants provide scale for distribution and cross-selling. High retention above 80% drives recurring fee income and longitudinal data insights. Customer testimonials and case studies boost buyer confidence in employer-sponsored solutions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDistribution and partner ecosystem\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eVoya leverages broad broker and consultant networks to open employer channels, pairs strategic alliances with recordkeepers and fintechs to reduce onboarding friction, and uses institutional relationships to accelerate large RFP wins; training and enablement programs boost partner productivity; Voya trades on NYSE under ticker VOYA in 2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eBroker\/Consultant networks\u003c\/li\u003e\n\u003cli\u003eRecordkeeper \u0026amp; fintech alliances\u003c\/li\u003e\n\u003cli\u003eInstitutional RFP acceleration\u003c\/li\u003e\n\u003cli\u003eTraining \u0026amp; enablement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLicenses, ratings, and regulatory approvals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eInsurance licenses and SEC investment adviser registrations are foundational for Voya, with Voya Investment Management registered with the SEC and insurance entities holding AM Best A- and S\u0026amp;P A- financial strength ratings in 2024; these ratings support the viability of protection products and employer solutions. Plan certifications and available SOC 1\/SOC 2 reports enable enterprise sales, while formal governance frameworks and compliance programs underpin stakeholder trust.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRegulatory status: SEC-registered adviser\u003c\/li\u003e\n\u003cli\u003eRatings: AM Best A-; S\u0026amp;P A- (2024)\u003c\/li\u003e\n\u003cli\u003eControls: SOC 1 and SOC 2 reports\u003c\/li\u003e\n\u003cli\u003eGovernance: enterprise-wide compliance and risk frameworks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\n\u003cstrong\u003e5.6M\u003c\/strong\u003e, \u0026gt;$200B AUM, $5.8B revenue\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eUnified portals serve 5.6M retirement participants and \u0026gt;$200B in account balances (2024). Voya generated $5.8B revenue in 2024, with \u0026gt;13M participants across products and \u0026gt;80% retention. SEC-registered adviser; AM Best A- and S\u0026amp;P A- (2024); SOC 1\/2 available.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eParticipants\u003c\/td\u003e\n\u003ctd\u003e5.6M \/ 13M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAUM\u003c\/td\u003e\n\u003ctd\u003e$200B+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRevenue\u003c\/td\u003e\n\u003ctd\u003e$5.8B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRatings\u003c\/td\u003e\n\u003ctd\u003eAM Best A-; S\u0026amp;P A-\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHolistic health-wealth outcomes\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIntegrated benefits help employees link healthcare choices to retirement readiness by aligning 2024 HSA limits (individual $4,150, family $8,300, $1,000 catch-up) with 2024 401(k) deferral cap $23,000, clarifying trade-offs across HSAs, 401(k)s and protection. Employers report measurable gains in wellness, lower absenteeism and reduced financial-stress leakage through coordinated plan design.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOpen-architecture investment choice\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOpen-architecture investment choice combines proprietary and third-party funds to enhance flexibility, supported by Voya’s retirement platform serving millions of participants and managing over $200 billion in retirement assets (2024). Competitive pricing and scale drive improved net-of-fee returns through institutional pricing and lower average plan fees. Target-date funds and managed accounts dynamically adapt to participant lifecycles, while transparent governance and robust compliance align with fiduciary expectations.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonalized advice and financial wellness\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDigital advice, nudges, and coaching drive behavioral change—auto-enrollment and nudge tactics lift participation to about 85% in many plans—while tools simplify savings rates, debt payoff, and emergency fund targets. Human advisors step in for complex life events and wealth decisions, and outcome tracking (plan contribution, balance growth, hardship metrics) demonstrates value to sponsors and participants.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eReliable administration and compliance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eAccurate, timely operations minimize errors and penalties by maintaining reconciliation discipline and meeting regulatory deadlines; strong controls are designed to align with ERISA, DOL and SEC standards to limit sponsor exposure. Clear fee disclosure and documented fiduciary frameworks reduce sponsor risk and litigation likelihood. Enterprise-grade reporting supports audits and governance committees with traceable, auditable data.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCompliance alignment: ERISA\/DOL\/SEC\u003c\/li\u003e\n\u003cli\u003eFiduciary clarity: documented frameworks\u003c\/li\u003e\n\u003cli\u003eOperational discipline: timely reconciliations\u003c\/li\u003e\n\u003cli\u003eAudit-ready: enterprise reporting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eResponsible investing and stewardship\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eResponsible investing and stewardship at Voya align ESG integration and active ownership with client values, supported by public proxy engagement and transparent stewardship policies; global sustainable assets reached 40.5 trillion USD in 2024 (GSIA), underscoring client demand for rigorously managed ESG options.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eESG integration\u003c\/li\u003e\n\u003cli\u003eThematic \u0026amp; impact options\u003c\/li\u003e\n\u003cli\u003eActive proxy engagement\u003c\/li\u003e\n\u003cli\u003eTransparent policies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAlign HSA and 401(k) limits to boost retirement readiness - HSA $8,300, 401(k) $23,000\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eIntegrated benefits align 2024 HSA limits (individual $4,150, family $8,300, catch-up $1,000) with 2024 401(k) deferral cap $23,000 to improve retirement readiness; Voya retirement platform manages \u0026gt;$200B (2024). Digital advice and nudges lift participation to ~85%; strong ops, ERISA\/DOL\/SEC alignment reduce sponsor risk. ESG stewardship responds to $40.5T sustainable assets (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 Value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eHSA limit (individual)\u003c\/td\u003e\n\u003ctd\u003e$4,150\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHSA limit (family)\u003c\/td\u003e\n\u003ctd\u003e$8,300\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHSA catch-up\u003c\/td\u003e\n\u003ctd\u003e$1,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e401(k) deferral cap\u003c\/td\u003e\n\u003ctd\u003e$23,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVoya retirement AUM\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;$200B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGlobal sustainable AUM\u003c\/td\u003e\n\u003ctd\u003e$40.5T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlan participation (typical)\u003c\/td\u003e\n\u003ctd\u003e~85%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated employer account management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDedicated employer account management assigns named teams to support plan design, transitions, and governance, ensuring continuity and ownership. Quarterly reviews assess KPIs, fees, and participant outcomes to drive measurable improvements. Strategic roadmaps align benefits with workforce goals and clear escalation paths ensure fast issue resolution.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eParticipant education and coaching\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eWebinars, workshops, and one-on-one coaching raise retirement literacy and, per 2024 industry studies, participant coaching correlates with a roughly 3 percentage point rise in average deferral rates; multi-language content—reaching the 25% of U.S. households speaking a non-English language in 2024—increases inclusivity and engagement. Behavioral nudges encourage higher deferrals and smarter withdrawals, while life-event guidance supports durable, long-term decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAdvisory and fiduciary services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eVoya offers 3(21)\/3(38) options to tailor liability sharing to sponsor needs, combining standardized investment policy statements and monitoring to ensure consistent fiduciary oversight. Managed accounts personalize glidepaths and risk at the participant level, while comprehensive documentation and controlled workflows strengthen audit readiness. This blend supports scalable advisory and fiduciary services across plan sponsors.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel service and self-service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMobile, web, chat, and call centers give customers 24\/7 access; intuitive flows reduce friction for loans, rollovers, and claims and drive digital self-service adoption. Proactive alerts prevent missed contributions and deadlines, while service-level metrics (response time, resolution rate) ensure consistent experience across channels. Voya leverages omnichannel routing to shorten turnaround and lower manual processing.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e24\/7 channels\u003c\/li\u003e\n\u003cli\u003eFrictionless loans\/rollovers\u003c\/li\u003e\n\u003cli\u003eProactive alerts\u003c\/li\u003e\n\u003cli\u003eSLA-driven consistency\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData-driven engagement and retention\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eSegmentation targets messages by cohort and behavior, driving a reported 12% lift in digital engagement across financial services in 2024; A\/B testing refines campaigns with median uplifts of 15–20% per 2024 conversion benchmarks. Health-wealth insights trigger timely interventions tied to 8–10% higher retention, while satisfaction tracking (NPS changes) informs continuous improvement.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003esegmentation: cohort + behavior\u003c\/li\u003e\n\u003cli\u003ea\/b testing: 15–20% uplift (2024)\u003c\/li\u003e\n\u003cli\u003ehealth-wealth triggers: 8–10% retention gain\u003c\/li\u003e\n\u003cli\u003esatisfaction: NPS-driven improvements\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel support + coaching: \u003cstrong\u003e+3 pp\u003c\/strong\u003e, ~12% engagement, 8-10% retention\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDedicated employer account teams, SLA-driven omnichannel support and proactive alerts ensure fast issue resolution and continuity. Education, coaching and behavioral nudges drive outcomes—2024 data show coaching adds ~3 pp to deferral rates and multi-language content reaches 25% of U.S. households. Segmentation and A\/B testing lift digital engagement (≈12%) and conversions (15–20%), with health-wealth triggers raising retention 8–10%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDeferral lift (coaching)\u003c\/td\u003e\n\u003ctd\u003e+3 pp\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNon-English households reached\u003c\/td\u003e\n\u003ctd\u003e25%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital engagement lift\u003c\/td\u003e\n\u003ctd\u003e+12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eA\/B test uplift\u003c\/td\u003e\n\u003ctd\u003e15–20%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetention (health-wealth)\u003c\/td\u003e\n\u003ctd\u003e8–10%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBroker and consultant distribution\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIndustry influencers and independent consultants guide plan sponsor decisions, with 2024 industry surveys indicating about 70% of sponsors rely on consultant input. Joint marketing and co‑branded RFP support expand Voya’s reach into sponsor searches and drive pipeline growth. Continuing education programs offering CE credits strengthen advisor loyalty and retention. Strategic data sharing enhances proposal precision and competitive positioning in sponsor negotiations.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect institutional sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIn 2024 Voya's direct institutional sales teams target large and public-sector retirement plans, using thought leadership and case studies to differentiate; pilot programs validate outcomes pre-award and governance rigor manages long 12–36 month sales cycles.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital portals and mobile app\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eVoya's digital portals and mobile app let participants manage savings, benefits, and advice in one place, supporting Voya's roughly $250 billion in assets under management in 2024 and streamlining decision-making. Employers access dashboards and reporting for real-time plan oversight, improving administrative efficiency. Personalization drives higher engagement and contribution rates, with industry studies in 2024 showing personalization lifts engagement by ~15%. Secure authentication, including biometrics and MFA, protects accounts.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eContact centers and advisors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eLicensed Voya reps handle complex queries and transactions, leveraging a national advisor network and roughly 9,000 associates in 2024 to scale expertise; warm transfers connect clients to specialists and coaches for tailored outcomes. Quality metrics such as CSAT and FCR drive consistent experiences, while call insights feed product and UX improvements across channels.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLicensed reps handle complex queries\u003c\/li\u003e\n\u003cli\u003eWarm transfers to specialists and coaches\u003c\/li\u003e\n\u003cli\u003eQuality metrics (CSAT, FCR) ensure consistency\u003c\/li\u003e\n\u003cli\u003eCall insights inform product and UX\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eStrategic integrations and APIs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eStrategic integrations and APIs connect Voya to HRIS, payroll, and benefits platforms to streamline workflows, with 2024 pilots reporting up to 30% faster onboarding and fewer manual exceptions. Single sign-on implementations reduced login friction and improved engagement; data feeds raised reconciliation accuracy and timeliness. Marketplace placements in 2024 expanded discovery across advisory and employer channels.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003econnections: HRIS, payroll, benefits\u003c\/li\u003e\n\u003cli\u003eSSO: lower friction, higher engagement\u003c\/li\u003e\n\u003cli\u003edata feeds: improved accuracy\/timeliness\u003c\/li\u003e\n\u003cli\u003emarketplace: expanded distribution (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConsultant-led channels speed onboarding +30% and lift engagement +15% for $250B AUM\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eVoya leverages consultant relationships (70% of sponsors rely on consultants in 2024), direct institutional sales, digital portals supporting ~$250B AUM and ~9,000 associates, plus licensed reps and APIs to HRIS\/payroll to speed onboarding by up to 30% in pilots. Personalization increases engagement ~15% (2024). Quality metrics and secure auth underpin channel trust.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eAUM\u003c\/td\u003e\n\u003ctd\u003e$250B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAssociates\u003c\/td\u003e\n\u003ctd\u003e~9,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConsultant influence\u003c\/td\u003e\n\u003ctd\u003e70%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOnboarding speed\u003c\/td\u003e\n\u003ctd\u003e+30%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePersonalization lift\u003c\/td\u003e\n\u003ctd\u003e+15%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMid to large corporate employers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMid to large private-sector employers seek competitive benefits to attract talent, emphasizing cost control, regulatory compliance, and measurable employee outcomes. Many use brokers and benefits committees for plan selection and governance. Approximately 60 million US workers participate in employer-sponsored retirement plans, underscoring scale and demand for integrated, service-driven solutions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePublic sector and education\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eVoya targets public sector and education—government, K-12 and higher ed—with 403(b) and 457 plan needs. State and local governments employed about 19.5 million people in 2024 (BLS), driving large, procurement‑driven plan relationships with public transparency rules. These clients demand fiduciary rigor, documented procurement and robust participant education. Contracts are typically long‑term covering high employee counts.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSmall businesses and emerging growth\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCost-sensitive sponsors increasingly favor pooled or starter plans to lower fees and fiduciary burden. They demand turnkey setup and simplified administration to minimize sponsor time. Digital onboarding with payroll integrations is critical for fast enrollment and payroll-driven deferrals. Education and advisor support raise participation in lean HR shops; small businesses made up 99.9% of US firms and employed 61% of private-sector workers in 2024 (SBA).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndividual participants and households\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eEmployees, retirees, and spouses rely on Voya for retirement and protection products, seeking simple guidance and confidence in decisions. They require life-stage support for saving, investing, and decumulation, with a seamless mobile-first experience essential to adoption. Pew Research 2023 shows 85% of US adults own a smartphone, underscoring mobile priority.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCustomers: employees, retirees, spouses\u003c\/li\u003e\n\u003cli\u003eNeeds: simple guidance, confidence\u003c\/li\u003e\n\u003cli\u003eLifecycle: saving, investing, decumulation\u003c\/li\u003e\n\u003cli\u003eChannel: mobile-first (85% smartphone ownership)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInstitutional investors and advisors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eInstitutional investors and advisors — consultants, OCIOs, and platform teams — evaluate Voya by demanding clear performance, risk and ESG transparency; in 2024 due diligence and reporting depth became decisive for mandate awards. Multi-asset and fixed income capabilities remain core search criteria, with managers judged by integrated risk analytics and ESG footprint reporting.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eClients: consultants, OCIOs, platforms\u003c\/li\u003e\n\u003cli\u003eNeeds: performance, risk, ESG transparency\u003c\/li\u003e\n\u003cli\u003eDecisive: due diligence and reporting depth\u003c\/li\u003e\n\u003cli\u003eProduct demand: multi-asset and fixed income\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eScale \u0026amp; transparency: \u003cstrong\u003e60M\u003c\/strong\u003e, \u003cstrong\u003e19.5M\u003c\/strong\u003e, \u003cstrong\u003e85%\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eVoya serves mid\/large private employers (60M participants in 401k), public\/education plans (19.5M state\/local employees in 2024), cost‑sensitive small businesses (99.9% of firms; 61% private employment) and individual participants\/retirees (mobile-first: 85% smartphone). Institutional clients demand performance, risk and ESG transparency; due diligence depth drove mandates in 2024.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey fact\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePrivate employers\u003c\/td\u003e\n\u003ctd\u003e401k scale\u003c\/td\u003e\n\u003ctd\u003e60M participants\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublic\/education\u003c\/td\u003e\n\u003ctd\u003eProcurement-driven\u003c\/td\u003e\n\u003ctd\u003e19.5M employees\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSmall biz\u003c\/td\u003e\n\u003ctd\u003eCost-sensitive\u003c\/td\u003e\n\u003ctd\u003e99.9% firms; 61% workers\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndividuals\u003c\/td\u003e\n\u003ctd\u003eMobile-first\u003c\/td\u003e\n\u003ctd\u003e85% smartphone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePeople and distribution expenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eSales, account management, service, and advisory teams drive growth at Voya, supported by commissions and partner compensation to widen channel reach; in 2024 Voya employed roughly 7,000 people to staff these functions. Training and licensing programs fund compliance and product competency, while targeted retention and compensation packages protect institutional knowledge and advisor productivity.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCloud hosting, cybersecurity, and scalable data infrastructure are core cost centers for Voya, with ongoing product development and UX investment required to support retirement and wealth platforms. Integrations with payroll and HR systems increase engineering and maintenance complexity. Analytics and AI capabilities are expanding over time, driving incremental spend on data science, tooling, and model governance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperations and administration\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRecordkeeping, claims, and transaction processing drive material volume-based costs in 2024, with greater transaction throughput increasing per-participant expenses. Vendor fees for custody, market data, and printing remain recurring line-items that compress margins. Rigorous quality assurance programs and SLAs sustain service levels and reduce error-related costs. Disaster recovery and business continuity investments in 2024 protect operations and preserve revenue streams.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory, risk, and compliance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eAudit, legal, and regulatory reporting at Voya are recurring operational costs driven by SEC, NAIC, and insurance-state requirements; ongoing model validation and annual stress testing further increase overhead. Capital and reserves are maintained to support insurance obligations and policyholder protections, while governance bodies and boards require dedicated staffing and external advisory resources. These items collectively form a persistent cost center within the firm's operating model.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAudit\/legal\/reporting: recurring compliance spend\u003c\/li\u003e\n\u003cli\u003eCapital\/reserves: funds reserved for policyholder obligations\u003c\/li\u003e\n\u003cli\u003eModel validation\/stress tests: incremental analytics costs\u003c\/li\u003e\n\u003cli\u003eGovernance\/boards: personnel and advisory fees\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing and client acquisition\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eIn 2024, Voya’s marketing and client-acquisition cost structure centers on RFP participation, events, and content marketing to drive pipeline, while advisor enablement and sales materials directly support distribution teams. Digital campaigns focus on participant engagement and conversion, and ongoing brand investments sustain trust and visibility in retirement and wealth segments.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRFPs\/events\/content: pipeline\u003c\/li\u003e\n\u003cli\u003eAdvisor enablement: sales support\u003c\/li\u003e\n\u003cli\u003eDigital campaigns: participant engagement\u003c\/li\u003e\n\u003cli\u003eBrand spend: trust \u0026amp; visibility (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLabor, tech and compliance costs compress margins; headcount \u003cstrong\u003e7,000\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSales\/servicing and advisor compensation (7,000 employees in 2024) are primary labor costs; training, licensing and retention programs add recurring spend. Technology, cybersecurity, cloud, and integrations drive growing engineering and data costs; recordkeeping and transaction processing create volume-based fees. Compliance, audit, capital\/reserves and vendor fees are persistent margin pressures.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eCost Category\u003c\/th\u003e\n\u003cth\u003e2024 Metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadcount\u003c\/td\u003e\n\u003ctd\u003e7,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRecordkeeping\/transaction fees\u003c\/td\u003e\n\u003ctd\u003eMaterial, volume-linked\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTech \u0026amp; data\u003c\/td\u003e\n\u003ctd\u003eGrowing Opex\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompliance\/capital\u003c\/td\u003e\n\u003ctd\u003eRecurring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAsset-based fees on AUM\/AUA\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAsset-based fees on Voya’s AUM\/AUA (about $332 billion at year-end 2024) drive recurring revenue through basis points charged on managed and administered assets; target-date funds and managed accounts contributed lift, increasing fee yield and client stickiness. Stable asset growth compounds fee income over time, while pricing tiers and scale-based discounts align margins with service complexity and scale economies.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurance premiums and risk margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eGroup life, disability and supplemental health within Voya Employee Benefits generate recurring premiums, with 2024 underwriting focused on risk selection and claims control to protect margins. Underwriting profits derive from favorable morbidity experience and expense management, while reinsurance programs in 2024 were used to optimize capital and reduce claim volatility. Experience refunds and dividend arrangements to plan sponsors may apply based on contract terms and actual claims.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRecordkeeping and administration fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRecordkeeping and administration fees at Voya are billed per-participant or at the plan level, funding core operations and compliance; with over 270 billion dollars in retirement AUA and more than 3 million participants in 2024, these fees form a stable base. Optional a la carte services—advice, education, custom reporting—generate incremental revenue, while contract minimums protect margins for smaller plans and service credits are used tactically to boost retention.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAdvisory and fiduciary fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eAdvisory and fiduciary fees at Voya cover 3(21)\/3(38) sponsorship, investment oversight and IPS development, generating stable recurring revenue via managed accounts and advice subscriptions; Voya reported about 391 billion in assets under management and administration in 2024 supporting fee scalability.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e3(21)\/3(38) fiduciary fees\u003c\/li\u003e\n\u003cli\u003eIPS \u0026amp; investment oversight\u003c\/li\u003e\n\u003cli\u003eManaged account subscription income\u003c\/li\u003e\n\u003cli\u003ePlan consulting \u0026amp; benchmarking project fees\u003c\/li\u003e\n\u003cli\u003eTransparent fee structures to build trust\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInvestment and other income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eNet investment income from Voya’s general account remains a primary spread driver, with 2024 trends showing higher yields that supported underwriting margins and funding of retirement obligations. Securities lending and cash-management programs contributed incremental returns through enhanced short-term spreads in 2024. Contribution float continued to boost yield on invested assets, while ancillary data-enabled services—analytics, plan benchmarking and participant engagement tools—generated growing fee income in 2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eNet investment income: primary spread driver (2024)\u003c\/li\u003e\n\u003cli\u003eSecurities lending \u0026amp; cash management: incremental returns (2024)\u003c\/li\u003e\n\u003cli\u003eContribution float: enhances yield on invested assets (2024)\u003c\/li\u003e\n\u003cli\u003eAncillary data services: rising fee streams (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\n\u003cstrong\u003e$391B\u003c\/strong\u003e AUM, \u003cstrong\u003e$270B\u003c\/strong\u003e retirement AUA fuel 2024 recurring fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eVoya’s 2024 revenue mix: asset-based fees on $391B AUM\/AUA and $270B retirement AUA drive recurring fee income; recordkeeping, advisory and group benefits premiums add stable recurring streams; net investment income and securities lending boosted spreads in 2024; underwriting discipline and service tiers support margin resilience.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eAUM\/AUA\u003c\/td\u003e\n\u003ctd\u003e$391B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetirement AUA\u003c\/td\u003e\n\u003ctd\u003e$270B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eParticipants\u003c\/td\u003e\n\u003ctd\u003e3M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58098494996828,"sku":"voya-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/voya-business-model-canvas.png?v=1781809483","url":"https:\/\/pestel-analysis.com\/products\/voya-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}