{"product_id":"vivaenergy-business-model-canvas","title":"Viva Energy Group Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCompact Business Model Canvas for integrated fuel, retail and renewables strategy\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock the full strategic blueprint behind Viva Energy Group’s Business Model Canvas in a compact, actionable format. This detailed canvas reveals how Viva creates value, manages key partnerships, and monetises assets across retail, fuel logistics and renewables. Ideal for investors, consultants and entrepreneurs—purchase the full Word\/Excel canvas to benchmark strategies and accelerate decision-making.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCrude suppliers \u0026amp; trading houses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eViva Energy secures diversified crude supply from global producers and trading houses to support the Geelong Refinery, Australia’s second-largest refinery, ensuring steady throughput and margin management. These partners provide hedging, credit facilities and market intelligence that enhance pricing and risk control. Long-term offtake combined with spot flexibility balances reliability and competitiveness in volatile markets.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand\/licensing with Shell\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eLicensing the Shell brand gives Viva Energy access to Shell’s global product specs, marketing assets and loyalty ecosystems and supports higher retail traffic and customer trust. Shell operates about 44,000 retail sites globally, enhancing premium positioning for fuels and lubricants. Brand alignment bolsters pricing power and a differentiated forecourt experience, while governance frameworks enforce brand standards and safety across the network.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail dealers, franchisees \u0026amp; convenience partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThird‑party operators run over 1,100 Viva Energy service stations, expanding footprint with variable capital intensity and lower fixed costs for the group. Partnerships with convenience retailers and foodservice brands boost site economics and basket size, often raising in‑store sales by double digits. Structured agreements align incentives on volume, service and safety, while co‑investment models accelerated network upgrades in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics, terminal, and shipping partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eCoastal shipping providers, road tanker fleets and rail operators enable Viva Energy to distribute fuels nationwide, supporting supply into metropolitan and regional hubs; Australia imported about 95% of transport fuels in 2024, underscoring import and logistics importance. Terminal joint ventures and shared-user facilities expand storage and import optionality, while strategic logistics partners reduce turnaround and demurrage. Integrated planning across partners reduces stockouts and optimises working capital.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCoastal shipping: supports long-haul coastal lifts\u003c\/li\u003e\n\u003cli\u003eRoad tanker \u0026amp; rail: last-mile and regional reach\u003c\/li\u003e\n\u003cli\u003eTerminals JV: storage \u0026amp; import flexibility\u003c\/li\u003e\n\u003cli\u003eIntegrated planning: fewer stockouts, lower working capital\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEnterprise \u0026amp; institutional customers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eLong-term supply agreements with airlines, miners, transport fleets and government agencies provide volume stability for Viva Energy; in 2024 the group maintained enterprise contracts across these sectors to secure throughput. Collaboration on fuel quality, delivery windows and HSE standards aligns operations and reduces disputes. Joint initiatives on lower-carbon fuels and efficiency projects deepen strategic ties while structured SLAs and KPIs govern performance and penalties.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eContract coverage: enterprise focus (2024)\u003c\/li\u003e\n\u003cli\u003eOperational alignment: quality, windows, HSE\u003c\/li\u003e\n\u003cli\u003eDecarbonisation: joint lower‑carbon projects\u003c\/li\u003e\n\u003cli\u003eGovernance: SLAs, KPIs, penalty regimes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePartners secure crude for Geelong refinery, support retail premiuming and national supply\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eViva Energy’s key partners secure global crude for the Geelong refinery (Australia’s second‑largest), provide hedging\/credit and market intel to manage margins. Shell branding (access to Shell specs and loyalty) supports retail premiuming; Shell operates about 44,000 sites globally. Third‑party operators run ~1,100 Viva stations; logistics partners underpin national distribution as Australia imported ~95% of transport fuels in 2024.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartner\u003c\/th\u003e\n\u003cth\u003eRole\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCrude suppliers\u003c\/td\u003e\n\u003ctd\u003eRefinery feed, hedging\u003c\/td\u003e\n\u003ctd\u003eGeelong throughput\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShell\u003c\/td\u003e\n\u003ctd\u003eBrand, specs, loyalty\u003c\/td\u003e\n\u003ctd\u003e44,000 global sites\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e3rd‑party ops\u003c\/td\u003e\n\u003ctd\u003eRetail expansion\u003c\/td\u003e\n\u003ctd\u003e~1,100 sites\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLogistics\u003c\/td\u003e\n\u003ctd\u003eDistribution, storage\u003c\/td\u003e\n\u003ctd\u003e95% imports (fuels)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive Business Model Canvas for Viva Energy Group that maps its nine core blocks—customers, value propositions, channels, customer relationships, revenue streams, key resources, activities, partners, and cost structure—reflecting real-world operations, competitive advantages and linked SWOT insights; ideal for investor presentations, strategic planning and validation of growth initiatives.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level, editable Business Model Canvas for Viva Energy Group that quickly surfaces core components and pain points—saving hours on formatting and enabling teams to collaborate, compare scenarios, and adapt strategy for boardroom-ready summaries.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRefining \u0026amp; production optimization\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOperate and optimize the Geelong Refinery to maximize margin capture and product yield, processing about 7.5 million tonnes pa (~150,000 bbl\/d). Manage crude selection, turnaround planning and unit reliability to minimize downtime and protect margins. Execute continuous improvement in energy efficiency and emissions intensity, aligned with Viva Energy’s net zero by 2050 pledge. Maintain strict safety, quality and regulatory compliance across operations.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eImport, storage \u0026amp; distribution\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eManage marine imports, terminal operations and stock balancing across Viva Energy’s national network, supporting over 1,000 retail and wholesale sites as of 2024.\u003c\/p\u003e\n\u003cp\u003eCoordinate multi-modal road, rail and coastal logistics to meet demand peaks and regional needs, maintaining 24\/7 supply resilience and contingency planning.\u003c\/p\u003e\n\u003cp\u003eImplement inventory hedging and strict quality-control protocols to stabilise margins and ensure fuel specification compliance across terminals.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail network development\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eExpand and upgrade around 1,200 service stations to lift forecourt throughput and shop conversion, targeting higher margin convenience sales. Deploy dynamic pricing, promotions and the Shell Go+ loyalty program (over 6 million members in 2024) to drive same-store growth. Invest in digital payments, EV charging pilots and forecourt tech pilots to future-proof sites. Optimize site mix between company-operated and dealer-operated models to improve return on capital.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommercial \u0026amp; aviation fuel solutions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eViva Energy designs tailored supply contracts for aviation, mining, marine and transport customers, delivers on-airport fueling and into-plane services to JIG standards, and provides technical support alongside fuel management and cost-optimization analytics to reduce unit fuel costs.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDedicated account management\u003c\/li\u003e\n\u003cli\u003eJIG-compliant into-plane services\u003c\/li\u003e\n\u003cli\u003eFuel management \u0026amp; analytics\u003c\/li\u003e\n\u003cli\u003eB2B supply contracts across sectors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRisk management \u0026amp; compliance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eViva Energy executes commodity hedging, FX management and strict credit risk controls to stabilise margins across refining, wholesale and retail channels while complying with environmental, safety and major hazard facility regulations through documented procedures and training.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ehedging\u003c\/li\u003e\n\u003cli\u003efx-management\u003c\/li\u003e\n\u003cli\u003ecredit-controls\u003c\/li\u003e\n\u003cli\u003eESG-reporting\u003c\/li\u003e\n\u003cli\u003eaudits \u0026amp; incident-learning\u003c\/li\u003e\n\u003cli\u003econtractor-management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperate Geelong Refinery — 7.5 Mtpa; supply ~1,200 stations; net-zero by 2050\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOperate Geelong Refinery (≈7.5 Mtpa \/ ~150,000 bbl\/d), optimize margins, energy and emissions (net zero by 2050). Manage national terminals and logistics to supply \u0026gt;1,000 retail\/wholesale sites and ~1,200 service stations, maintain 24\/7 resilience. Grow forecourt convenience, Shell Go+ (\u0026gt;6 million members in 2024), EV pilots and B2B fuel solutions (JIG-compliant).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eActivity\u003c\/th\u003e\n\u003cth\u003eKey metric (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRefining\u003c\/td\u003e\n\u003ctd\u003e7.5 Mtpa (~150k bbl\/d)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail network\u003c\/td\u003e\n\u003ctd\u003e~1,200 sites; Shell Go+ \u0026gt;6M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupply \u0026amp; logistics\u003c\/td\u003e\n\u003ctd\u003eSupports \u0026gt;1,000 sites; 24\/7 resilience\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Document Unlocks After Purchase\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe Viva Energy Group Business Model Canvas shown here is the actual deliverable, not a mockup. It’s a live preview of the same file you’ll receive after purchase. Once you order, you’ll instantly download the complete, editable document formatted exactly as seen.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGeelong Refinery \u0026amp; processing units\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eGeelong refinery is Viva Energy’s core domestic production asset with capacity ~7.5 million tonnes per annum (≈150,000 bpd) as of 2024, producing petrol, diesel, jet and specialty products; flexible crude-slates and product specs boost margin capture, while scheduled turnarounds and reliability programs preserve availability and onsite utilities\/energy systems improve operational efficiency.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNational terminals, pipelines \u0026amp; transport fleet access\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eStorage tanks, berths and shared pipelines across Viva Energy’s network of over 25 coastal terminals and storage sites underpin supply security, with aggregate storage capacity exceeding 1 million cubic metres in 2024. Access to coastal shipping and contracted road-tanker fleets enables nationwide distribution, while geographic spread lowers regional outage risk. SCADA and scheduling systems coordinate flows and quality in real time.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail network \u0026amp; brand assets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eViva Energy’s retail network of around 1,900 Shell-branded service stations delivers broad consumer reach across Australia. Forecourt equipment, POS systems and the Shell Everyday Rewards loyalty integration capture transactional data and drive throughput. Prime roadside locations held under long-term leases provide multi-year demand visibility. Strong Shell branding and merchandising support premium pricing and margin resilience.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCustomer contracts \u0026amp; technical capability\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eLong-term agreements across aviation, mining, transport and industrials deliver predictable, defensible cash flows; Viva Energy’s technical teams preserve fuel integrity, manage specifications and lead troubleshooting to reduce operational disruptions. Certifications and accreditations (ISO, API, ADR) secure access to regulated markets, while data and forecasting tools enhance planning accuracy and inventory optimization.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLong-term contracts: stable revenues\u003c\/li\u003e\n\u003cli\u003eTechnical capability: fuel quality \u0026amp; troubleshooting\u003c\/li\u003e\n\u003cli\u003eCertifications: market access (ISO\/API\/ADR)\u003c\/li\u003e\n\u003cli\u003eData tools: improved forecasting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePeople, HSE culture \u0026amp; stakeholder trust\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eSkilled operators, engineers, schedulers and retail staff sustain Viva Energy Group’s end-to-end fuel and convenience operations, ensuring availability and service reliability. A strong HSE culture reduces incidents and downtime, protecting assets and workforce. Trusted community, regulatory and partner relationships secure the licence to operate, while leadership and governance align strategy with the company’s risk appetite and compliance framework.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePeople: operational and retail workforce\u003c\/li\u003e\n\u003cli\u003eHSE: incident prevention focus\u003c\/li\u003e\n\u003cli\u003eStakeholders: community, regulators, partners\u003c\/li\u003e\n\u003cli\u003eGovernance: strategic risk alignment\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFuel hub \u003cstrong\u003e7.5 mtpa\u003c\/strong\u003e, \u003cstrong\u003e1.0M m3\u003c\/strong\u003e,\u003cstrong\u003e1,900\u003c\/strong\u003e sites\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eGeelong refinery (≈7.5 mtpa \/ ~150,000 bpd) plus \u0026gt;1.0M m3 storage and 25+ coastal terminals secure supply; ~1,900 Shell-branded sites provide national retail reach. Long-term B2B contracts and SCADA\/ERP systems stabilise cashflows and logistics. Skilled workforce, HSE certifications (ISO\/API\/ADR) and leased prime sites underpin resilience.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eAsset\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRefinery\u003c\/td\u003e\n\u003ctd\u003e7.5 mtpa\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStorage\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;1.0M m3\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail sites\u003c\/td\u003e\n\u003ctd\u003e~1,900\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eReliable nationwide fuel supply\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCustomers receive consistent availability across regions and demand cycles through Viva Energy’s nationwide supply network, keeping retail and commercial channels stocked. Domestic refining in 2024 combined with import optionality delivers resilience against international disruptions. Integrated logistics and terminals minimize transport interruptions and stockouts. Service-level commitments back reliability with measurable accountability to customers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQuality fuels, lubricants \u0026amp; technical support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eProducts meet stringent specifications for performance and equipment protection, backed by Viva Energy’s 2024 adherence to aviation-grade standards for safety-critical reliability. Technical services help optimize consumption and maintenance cycles through condition-based recommendations and field support. Continuous QA\/QC processes and documented traceability in 2024 build measurable customer confidence and reduced downtime.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTrusted retail experience \u0026amp; convenience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eShell-branded sites deliver clean forecourts, fast service and secure payments, reinforcing trust across Viva Energy’s network of around 1,900 Australian sites in 2024. Loyalty program Shell Go+ and targeted promotions drive measurable savings and repeat visits, boosting average basket value. Co-located convenience retail increases trip value for time-pressed consumers and simplifies route planning for drivers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTailored B2B contracts \u0026amp; logistics flexibility\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTailored B2B contracts provide custom delivery windows, pricing formulas and inventory solutions that align with customer operations; options include into-plane fueling, bulk drops and on-site tanks. Transparent index-linked pricing manages volatility — Brent crude averaged about US$86\/bbl in 2024 — while dedicated account teams deliver responsive support and SLA-driven service.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCustom delivery windows and inventory matching\u003c\/li\u003e\n\u003cli\u003eInto-plane fueling, bulk drops, on-site tanks\u003c\/li\u003e\n\u003cli\u003eIndex-linked pricing (Brent avg ~US$86\/bbl in 2024)\u003c\/li\u003e\n\u003cli\u003eDedicated account teams for rapid response\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEnergy transition pathways\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eInitiatives in lower‑carbon fuels, efficiency programs and future‑ready infrastructure support customer decarbonization through bio‑blend trials, renewable components and EV charging trials that expand choices and reduce lifecycle emissions. Real‑time data insights optimise fuel use and emissions intensity while credible ESG reporting aligns stakeholders and underpins investment decisions.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003elower‑carbon fuels\u003c\/li\u003e\n\u003cli\u003ebio‑blend \u0026amp; renewable trials\u003c\/li\u003e\n\u003cli\u003eEV charging expansion\u003c\/li\u003e\n\u003cli\u003edata‑driven optimisation\u003c\/li\u003e\n\u003cli\u003etransparent ESG reporting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNationwide fuel resilience: ~1,900 sites, domestic refining and SLA-backed B2B services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eViva Energy ensures nationwide availability via about 1,900 Shell sites and resumed domestic refining in 2024, improving supply resilience. Products meet aviation‑grade specs with continuous QA\/QC to reduce equipment downtime. B2B offers tailored logistics, SLA-backed service and index-linked pricing (Brent avg US$86\/bbl in 2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail sites\u003c\/td\u003e\n\u003ctd\u003e~1,900\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrent average\u003c\/td\u003e\n\u003ctd\u003eUS$86\/bbl\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRefining\u003c\/td\u003e\n\u003ctd\u003eDomestic operation (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLoyalty \u0026amp; rewards programs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eLoyalty mechanics drive repeat visits and higher basket sizes, with Viva Energy leveraging its 2024 Ampol–Woolworths Rewards integration to boost fuel transactions; personalized offers promote premium fuel uptake through targeted price incentives. Transactional data informs segmented marketing and dynamic promotions, while partnerships extend benefits into grocery and convenience, increasing cross‑sell and customer lifetime value.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated account management (B2B)\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDedicated account teams at Viva Energy provide single-point coordination and rapid issue resolution across the Shell-branded network of about 1,900 sites, reducing response times and operational friction. Regular commercial reviews align volume forecasts, pricing and service KPIs to protect margins in volatile fuel markets. Technical advisors ensure product performance and regulatory compliance at refinery and retail levels. Clear escalation paths preserve supply continuity during disruptions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSelf-service digital \u0026amp; customer care\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eApps, portals and e-invoicing streamline ordering and payments, cutting invoice processing costs by up to 60% and accelerating cash flow. Real-time delivery updates feed into logistics systems, reducing stockouts and improving planning accuracy. A central customer care team handles queries and complaints 24\/7, routing complex issues to specialists. Continuous feedback loops capture NPS and CSAT data to drive iterative service improvements.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSafety and compliance engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eJoint safety walks, toolbox talks and operational audits foster trust at Viva Energy sites and in 2024 continued to be core engagement activities. Shared incident learning feeds improved risk controls and corrective actions across business units. Compliance documentation is centrally maintained and accessible and training programs support contractor and customer teams.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003e2024 focus on joint walks, audits and toolbox talks\u003c\/li\u003e\n\u003cli\u003eShared incident learning enhances controls\u003c\/li\u003e\n\u003cli\u003eCentral, accessible compliance records\u003c\/li\u003e\n\u003cli\u003eTraining for contractors and customers\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity and stakeholder outreach\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eViva Energy Group (ASX: VEA) sustains social licence through local engagement around the Geelong refinery and its nationwide terminal network, and publishes a 2024 Sustainability Report to improve transparency on environmental performance and reduce community concerns. Strategic sponsorships and community initiatives build goodwill, while rapid, transparent communication during incidents preserves reputation and stakeholder trust.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eASX: VEA\u003c\/li\u003e\n\u003cli\u003eGeelong refinery + nationwide terminals\u003c\/li\u003e\n\u003cli\u003e2024 Sustainability Report — environmental transparency\u003c\/li\u003e\n\u003cli\u003eSponsorships and local initiatives\u003c\/li\u003e\n\u003cli\u003eRapid incident communication\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRewards integration and targeted pricing boost repeat fuel and convenience sales at ~1,900 sites\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eViva Energy drives repeat fuel and convenience sales via 2024 Ampol–Woolworths Rewards integration and targeted price incentives, using transactional data for segmented marketing and dynamic promotions. Dedicated account teams and technical advisors support ~1,900 Shell-branded sites, with 24\/7 central care, joint safety audits and a 2024 Sustainability Report bolstering trust and compliance.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eShell sites\u003c\/td\u003e\n\u003ctd\u003e~1,900\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoyalty integration\u003c\/td\u003e\n\u003ctd\u003eAmpol–Woolworths Rewards\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomer care\u003c\/td\u003e\n\u003ctd\u003e24\/7 central team\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eShell-branded retail service stations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eViva Energy's Shell-branded retail service stations are the primary consumer interface for fuels and convenience offers, operating around 1,900 sites in Australia (2024). Network density across urban commuter routes and highways captures peak travel flows and drive-by volumes. In-store promotions and prominent Shell signage drive category upsell while standardized staff training sustains a consistent customer experience.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect B2B sales \u0026amp; account portals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDirect B2B sales teams manage contracts across aviation, mining, marine and fleet customers, supporting Viva Energy’s Shell network of over 1,350 retail and commercial sites in 2024. Digital account portals enable ordering, tracking and consolidated billing with e-invoicing. Data dashboards provide consumption and cost-per-litre insights to optimize purchase patterns. Service level agreements (eg 24\/7 supply support, 99% delivery compliance targets) ensure predictable service levels.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAviation into-plane operations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOn-airport into-plane operations deliver jet fuel safely and on time, supporting global jet fuel demand of about 7.8 million barrels per day in 2024; close coordination with airlines and ground handlers aligns refueling windows and flight schedules. Compliance with Joint Inspection Group (JIG) and airport standards is mandatory, and operational reliability (on-time delivery and safety) differentiates Viva Energy Group’s service.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eThird-party distributors \u0026amp; resellers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eThird-party distributors and resellers extend Viva Energy Group reach into remote and niche markets, supporting a 2024 network of more than 1,600 retail sites and terminals for local storage and last-mile delivery. White-label and co-branded arrangements increase channel flexibility and yield incremental retail margins. Distributor performance is governed by contractual KPIs tied to volume, on-time delivery and safety metrics.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRegional reach: \u0026gt;1,600 sites (2024)\u003c\/li\u003e\n\u003cli\u003eFunctions: local storage \u0026amp; last-mile delivery\u003c\/li\u003e\n\u003cli\u003eBranding: white-label and co-branded options\u003c\/li\u003e\n\u003cli\u003eGovernance: KPI-driven contracts (volume, delivery, safety)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital marketing \u0026amp; partnerships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDigital marketing and partnerships drive offers and loyalty through apps, email and social, while integrated navigation and payment options streamline the forecourt customer journey. Co-marketing with brand partners expands reach and fuels cross-promotions. Analytics continuously optimize campaign ROI; email marketing reports ~36:1 ROI (DMA) and mobile accounts for ~70% of digital interactions (Statista 2024).\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eApps: in-app offers + seamless payments\u003c\/li\u003e\n\u003cli\u003eEmail: high ROI (~36:1)\u003c\/li\u003e\n\u003cli\u003eSocial: targeted promotions \u0026amp; loyalty\u003c\/li\u003e\n\u003cli\u003ePartnerships: co-marketing expands reach\u003c\/li\u003e\n\u003cli\u003eAnalytics: real-time ROI optimization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003cp\u003eOmnichannel fuel network delivering reliable B2B \u0026amp; retail via mobile-led channels\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eViva Energy’s channels combine a 1,900-site Shell retail network (Australia, 2024) with dedicated B2B sales supporting \u0026gt;1,350 commercial accounts, on-airport into-plane services and 1,600+ third-party distributor sites for last-mile reach. Digital apps, email (≈36:1 ROI) and mobile (≈70% of interactions) drive loyalty and seamless payments. Contracts use KPI targets (eg 99% delivery compliance) to secure service reliability.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003e2024 reach\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail (Shell)\u003c\/td\u003e\n\u003ctd\u003e1,900 sites\u003c\/td\u003e\n\u003ctd\u003eForecourt upsell, consistent CX\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eB2B \u0026amp; Aviation\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;1,350 sites\/accounts\u003c\/td\u003e\n\u003ctd\u003eSLA: 99% delivery\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDistributors\u003c\/td\u003e\n\u003ctd\u003e1,600+ sites\u003c\/td\u003e\n\u003ctd\u003eKPI contracts (volume, safety)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital\u003c\/td\u003e\n\u003ctd\u003eMobile ≈70% interactions\u003c\/td\u003e\n\u003ctd\u003eEmail ROI ≈36:1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEveryday motorists \u0026amp; households\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePrice- and convenience-sensitive motorists and households shop Viva Energy stations for petrol, diesel and convenience items, often choosing sites within a few minutes of their routes; Viva Energy operates around 1,300 service stations in Australia (2024). Loyalty and promotions, via Shell Go+ (over 2.5 million members), materially drive station choice and basket spend. Customers expect consistent quality and sub-minute forecourt service, and many pay premiums for higher-octane fuels that boost performance and efficiency.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommercial road transport \u0026amp; fleets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCommercial road transport and fleet customers—trucking, bus and delivery operators—depend on Viva Energy for reliable diesel supply, bulk deliveries, fuel cards and detailed fleet reporting. They prioritise uptime, route coverage and cost transparency, with service models emphasising scheduled refuelling and emergency top-ups. Contracts are typically index-linked with volume tiers to align pricing with consumption and manage fuel cost risk.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAviation airlines \u0026amp; airports\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDomestic and international carriers demand into-plane fueling, strict quality assurance and logistics certainty; Viva Energy supplies aviation fuel at Australia’s major airports and supports coordinated scheduling. Airlines value long-term contracts for supply stability as jet fuel typically represents about 20–30% of operating costs. Carriers remain sensitive to jet fuel market volatility, which drove sharp price swings since 2021 and influences hedging and procurement decisions in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMining, marine \u0026amp; industrial customers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eViva Energy Group (ASX: VEA) serves high-volume mining, marine and industrial customers across Australia, supplying bulk fuels to remote and coastal sites that demand robust logistics, long‑term on‑site storage and scheduled deliveries. These customers require technical support to ensure equipment reliability and uptime, and operate under strict HSE regimes that drive compliance and traceability in fuel handling and reporting.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHigh-volume bulk users\u003c\/li\u003e\n\u003cli\u003eRemote\/coastal logistics\u003c\/li\u003e\n\u003cli\u003eOn-site storage solutions\u003c\/li\u003e\n\u003cli\u003eTechnical reliability support\u003c\/li\u003e\n\u003cli\u003eStrict HSE compliance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eResellers, dealers \u0026amp; independent retailers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eResellers, dealers and independent retailers buy Viva Energy bulk fuels, lubricants and bitumen to serve local markets, leveraging Viva’s national wholesale network and brand licensing across over 1,100 service stations in 2024.\u003c\/p\u003e\n\u003cp\u003eThey value dependable supply, strong Shell brand association and performance-linked marketing; disruptions affect Viva’s network presence and retail volumes.\u003c\/p\u003e\n\u003cp\u003eThese customers require financing and credit terms plus marketing support to move inventory and protect margins, directly influencing Viva’s channel profitability.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCustomer: resellers, dealers, independent retailers\u003c\/li\u003e\n\u003cli\u003eProducts: bulk fuels, lubricants, bitumen\u003c\/li\u003e\n\u003cli\u003eNeeds: dependable supply, brand association, credit\/finance, marketing\u003c\/li\u003e\n\u003cli\u003eImpact: network presence, retail volumes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIntegrated fuel network: \u003cstrong\u003e1,300\u003c\/strong\u003e stations, \u003cstrong\u003e2.5m\u003c\/strong\u003e members, fleets \u0026amp; aviation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eViva Energy serves retail motorists (~1,300 service stations in Australia, 2024) with Shell Go+ (\u0026gt;2.5m members), commercial fleets (fuel cards, bulk supply), aviation (major airports; jet fuel ~20–30% airline OPEX) and high-volume mining\/marine\/industrial customers needing on-site storage and HSE compliance; resellers rely on Viva for brand, credit and wholesale distribution (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey metrics\u003c\/th\u003e\n\u003cth\u003e2024 data\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail motorists\u003c\/td\u003e\n\u003ctd\u003eStations, loyalty members\u003c\/td\u003e\n\u003ctd\u003e~1,300; \u0026gt;2.5m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCommercial fleets\u003c\/td\u003e\n\u003ctd\u003eFuel cards, bulk volumes\u003c\/td\u003e\n\u003ctd\u003eIndexed contracts, volume tiers\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAviation\u003c\/td\u003e\n\u003ctd\u003eCost share\u003c\/td\u003e\n\u003ctd\u003eJet fuel ~20–30% airline OPEX\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMining\/industrial\u003c\/td\u003e\n\u003ctd\u003eOn-site storage, HSE\u003c\/td\u003e\n\u003ctd\u003eHigh-volume bulk users\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFeedstock \u0026amp; product procurement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCrude oil and imported refined products are Viva Energy Group’s largest variable cost, with Brent crude averaging about US$84\/barrel in 2024, directly influencing feedstock spend. Exposure to global benchmarks such as Brent and the Singapore complex drives margin volatility across refining and marketing. Hedging programs materially reduce short-term price swings but do not eliminate basis and timing risks, while crude quality differentials further alter refinery yields and refining economics.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperations, maintenance \u0026amp; turnarounds\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOperations, maintenance and turnarounds at Viva Energy are capital- and labor-intensive, with 2024 programs focused on refinery upkeep and planned outages to preserve asset reliability and reduce unplanned downtime. Contractor management and inventory of spare parts materially add to operating costs. Enhanced safety and compliance requirements in 2024 expanded scope and staffing for inspections and certification. Effective execution of these activities directly lowers lost throughput and service disruptions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics, terminals \u0026amp; distribution\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eShipping, storage and road transport form the largest recurring cost pool for Viva Energy Group, driven by chartering, depot leasing and fleet operations. Demurrage and handling fees necessitate tight scheduling and inventory control to avoid material penalties. Terminal energy and utilities add meaningful overhead, while shared infrastructure and third-party terminal networks help amortize fixed costs across volumes.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail site operations \u0026amp; marketing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eRetail site operations and marketing at Viva Energy drive site-level costs through staffing, rent, utilities and ongoing maintenance; FY2024 retail capital expenditure was A$136m supporting upgrades, canopies and dispensers to sustain competitiveness, while POS systems, loyalty rewards and promotions add incremental spend and brand licensing fees remain recurring.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eStaffing, rent, utilities, maintenance\u003c\/li\u003e\n\u003cli\u003ePOS, loyalty \u0026amp; promotions\u003c\/li\u003e\n\u003cli\u003eFY2024 retail capex A$136m\u003c\/li\u003e\n\u003cli\u003eRecurring brand licensing fees\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCorporate, compliance \u0026amp; ESG\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eHead office functions, IT and cyber security form essential overheads supporting retail, logistics and wholesale operations; these costs fund ERP, cloud and incident response teams. Regulatory reporting and external audits create direct compliance expenditures tied to fuel standards and safety regimes. Community engagement and emissions reduction programs require capital and operating investment, while insurance and risk management carry ongoing premium costs.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCorporate overhead: head office, IT, cyber security\u003c\/li\u003e\n\u003cli\u003eCompliance: regulatory reporting, external audits\u003c\/li\u003e\n\u003cli\u003eESG: community programs, emissions initiatives\u003c\/li\u003e\n\u003cli\u003eRisk: insurance premiums, enterprise risk management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003cp\u003eHigh feedstock cost at \u003cstrong\u003eUS$84\/barrel\u003c\/strong\u003e squeezes margins; retail capex \u003cstrong\u003eA$136m\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFeedstock is Viva Energy’s largest variable cost, with Brent averaging about US$84\/barrel in 2024, driving refining and marketing margin volatility. Operations, maintenance and turnarounds are capital- and labor-intensive, focused on reliability and outage management. Retail site costs and upgrades continued with FY2024 retail capex A$136m; logistics and compliance add sizable recurring overheads.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrent crude\u003c\/td\u003e\n\u003ctd\u003eUS$84\/barrel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail capex (FY2024)\u003c\/td\u003e\n\u003ctd\u003eA$136m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail fuel sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRetail fuel sales comprise petrol and diesel sold to consumers at Viva Energy service stations, with margins set by wholesale prices, local competition and fuel mix. Premium fuels typically uplift per-litre profitability, while the Shell loyalty program and forecourt convenience offerings drive repeat volume. Margins are volatile with wholesale crude and refined product swings. Retail remains a core volume and margin driver for the group.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommercial \u0026amp; aviation fuel contracts\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIndex-linked, volume-based aviation and B2B fuel contracts drive recurring sales; Viva Energy reported FY2024 revenue of AUD 17.8 billion, underpinning stable cashflows from these agreements. Revenues include into-plane services and logistics fees, supporting margin capture across the supply chain. Long-term contracts (multi-year tenors) boost asset utilization and visibility, while performance incentives tied to delivery and volume add upside.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLubricants, chemicals \u0026amp; bitumen\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eViva Energy’s lubricants, chemicals \u0026amp; bitumen segment focuses on higher-margin specialty products sold to retail and industrial customers, tapping a global lubricants market near US$40bn in 2024; technical services and strong branding support premium pricing and customer retention. Demand closely tracks automotive, construction and manufacturing cycles, providing countercyclical diversification that reduces reliance on volatile commodity fuel margins.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTerminaling, storage \u0026amp; logistics services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTerminaling, storage and logistics deliver third-party access fees for Viva Energy’s terminals and infrastructure and generate ancillary revenues from handling, blending and additivation, improving asset returns by monetising spare capacity. Multi-year contracts for storage and throughput stabilise cash flows and reduce cyclicality, supporting predictable EBITDA and capital deployment.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eThird-party access fees\u003c\/li\u003e\n\u003cli\u003eHandling, blending, additivation revenues\u003c\/li\u003e\n\u003cli\u003eHigher asset returns via spare capacity\u003c\/li\u003e\n\u003cli\u003eMulti-year contracts stabilise cash flows\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConvenience retail \u0026amp; ancillary services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eConvenience retail, foodservice partnerships and site services (eg car wash) deliver materially higher gross margins than fuel—food and retail typically achieve ~30–60% GP versus fuel's low single-digit margin—improving site economics. Cross-selling raises basket size per visit and digital offers (promotions, loyalty, click \u0026amp; collect) boost conversion across Viva Energy’s network of over 1,200 sites in 2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eShop sales: higher GP per transaction\u003c\/li\u003e\n\u003cli\u003eFoodservice partnerships: expand midday\/meal revenue\u003c\/li\u003e\n\u003cli\u003eSite services (car wash): recurring ancillary income\u003c\/li\u003e\n\u003cli\u003eMargin uplift: retail 30–60% vs fuel low single-digits\u003c\/li\u003e\n\u003cli\u003eDigital offers: raise conversion \u0026amp; basket size\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail fuel \u003cstrong\u003eAUD 17.8bn FY2024, \u0026gt;1,200 sites\u003c\/strong\u003e; convenience 30–60% GP\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRetail fuel is core volume driver with FY2024 revenue AUD 17.8bn and \u0026gt;1,200 sites; premium fuels and Shell loyalty lift per-litre margins. Aviation\/B2B index-linked contracts provide recurring cashflows and into-plane\/logistics fees. Lubricants, bitumen and terminals add higher-margin diversification; convenience retail (30–60% GP) and site services boost site economics and basket size.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eRevenue Stream\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003cth\u003eNotes\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail fuel\u003c\/td\u003e\n\u003ctd\u003eAUD 17.8bn total revenue\u003c\/td\u003e\n\u003ctd\u003e~1,200 sites\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConvenience\u003c\/td\u003e\n\u003ctd\u003e30–60% GP\u003c\/td\u003e\n\u003ctd\u003eHigher per-transaction margin\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAviation\/B2B\u003c\/td\u003e\n\u003ctd\u003eMulti-year contracts\u003c\/td\u003e\n\u003ctd\u003eIndex-linked volumes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58098527895900,"sku":"vivaenergy-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/vivaenergy-business-model-canvas.png?v=1781809370","url":"https:\/\/pestel-analysis.com\/products\/vivaenergy-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}