{"product_id":"thlonline-business-model-canvas","title":"Tourism Holdings Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBusiness Model Canvas: Strategic blueprint for a leading RV-tourism operator\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock the complete strategic blueprint behind Tourism Holdings with our in-depth Business Model Canvas — a concise, actionable map of its value propositions, customer segments, revenue streams and key partnerships. Ideal for investors, consultants and founders, the full downloadable Canvas (Word \u0026amp; Excel) lets you benchmark, plan and replicate proven growth strategies.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eVehicle OEMs \u0026amp; converters\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePartner with motorhome and van manufacturers and converters to secure reliable supply, favourable pricing and model customisation, supporting THL’s c.6,000-vehicle fleet (2024). Co-develop layouts and off-grid features aligned to renter preferences, improving utilisation and reducing downtime. Ensure parts availability and warranty support across ANZ, UK and US operations to cut repair lead times. Jointly plan electrification and lower-emission platforms to meet region-specific emissions targets and rising EV demand.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFinance, leasing \u0026amp; insurance providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eWork with banks, lessors and insurers to fund fleet growth and manage risk, leveraging finance partners for capex and residual-value arrangements. Access flexible credit lines and leasing structures to cover seasonal demand spikes without stranding liquidity. Bundle CDW\/LDW and liability products into rental offerings to increase per-rental revenue and simplify claims flow. Optimize cost of capital and claims handling against a 2024 New Zealand OCR of 5.5%.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCampgrounds, holiday parks \u0026amp; attractions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eForm alliances with campgrounds, holiday parks and attractions to offer bundled stays, discounts and curated driving routes, guaranteeing site availability to improve guest experience and reduce booking friction.\u003c\/p\u003e\n\u003cp\u003eCross-promote attractions to raise occupancy and ancillary spend while sharing anonymized 2024 demand data to smooth seasonality and optimize pricing, capacity and staffing across partner networks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOTAs, airlines \u0026amp; travel trade\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDistribute inventory via global OTAs and airline packages to reach long-haul travelers; OTAs captured ~45% of online accommodation bookings in 2024. Leverage wholesalers and travel agents for group and premium segments. Enable real-time availability and dynamic pricing (studies show ~10% RevPAR uplift). Run joint OTA\/airline campaigns to capture shoulder seasons.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eOTAs ~45% share (2024)\u003c\/li\u003e\n\u003cli\u003eReal-time API + dynamic pricing → ~10% RevPAR lift\u003c\/li\u003e\n\u003cli\u003eWholesalers\/agents for groups\/premium\u003c\/li\u003e\n\u003cli\u003eJoint campaigns target shoulder-season demand\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMaintenance, parts \u0026amp; technology vendors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMaintain nationwide service networks with 24\/7 roadside assistance, source parts at scale to enable sub-48-hour turnaround, and integrate telematics, booking engines and payments platforms to preserve uptime and real-time fleet visibility.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eNationwide 24\/7 service\u003c\/li\u003e\n\u003cli\u003eParts sourcing — sub-48h SLA\u003c\/li\u003e\n\u003cli\u003eTelematics — real-time visibility\u003c\/li\u003e\n\u003cli\u003eBookings \u0026amp; payments — integrated\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePartner with manufacturers for EV-ready fleet, reduce downtime and lift RevPAR \u003cstrong\u003e10%\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePartner with manufacturers to secure supply and EV-ready custom models for THL’s c.6,000-vehicle fleet (2024), cutting downtime and repair lead times. Use banks\/lessors\/insurers for capex, residual-value and bundled CDW; NZ OCR 5.5% (2024). Distribute via OTAs (~45% share 2024), wholesalers and campground alliances, using real-time APIs to lift RevPAR ~10%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartner\u003c\/th\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturers\u003c\/td\u003e\n\u003ctd\u003eFleet\u003c\/td\u003e\n\u003ctd\u003e~6,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOTAs\u003c\/td\u003e\n\u003ctd\u003eMarket share\u003c\/td\u003e\n\u003ctd\u003e~45%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive Business Model Canvas for Tourism Holdings that maps customer segments, channels, value propositions, revenue streams, key resources, partners, activities, cost structure and customer relationships into a practical, real-world plan. Ideal for presentations and investor discussions, it includes competitive advantage analysis, linked SWOT insights and validation support tailored to strategic decision‑making.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level view of Tourism Holdings' business model with editable cells, condensing fleet operations, rental channels, and maintenance costs into a single snapshot. Shareable and editable for team collaboration, saving hours of structuring and ideal for quick executive summaries or side-by-side comparisons.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFleet acquisition \u0026amp; lifecycle management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePlan, purchase and upfit vehicles to brand standards, aligning specifications across markets to support operations in New Zealand, Australia, the United States and the United Kingdom as of 2024.\u003c\/p\u003e\n\u003cp\u003eRotate assets across regions to match Northern\/Southern Hemisphere seasonality, maximizing peak-period utilization and smoothing revenue volatility.\u003c\/p\u003e\n\u003cp\u003eRefurbish and sell ex-rental units to recover residual value while tracking utilization and depreciation metrics to optimize fleet ROI.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperations, maintenance \u0026amp; turnaround\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eExecute thorough cleaning, servicing and safety checks between hires to maintain compliance and reduce incident risk; standardized depot SOPs aim to cut turn-around time and lift fleet utilization. Manage roadside support and warranty repairs centrally to contain costs and preserve NPS. Monitor telematics—2024 industry data show telematics can reduce unscheduled downtime by ~20%—to predict faults and prevent breakdowns.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePricing, revenue management \u0026amp; reservations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eApply dynamic pricing by demand, lead time and route to capture 5–15% incremental yield seen in travel rentals; manage inventory across direct channels and OTAs (often 30–50% of bookings) to keep fleet utilisation \u0026gt;75%; optimize one-way relocations and minimum hire to cut idle miles and boost revenue per vehicle; reduce cancellations using prepayments and smart policies to lower no-shows by up to 20%.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital marketing \u0026amp; brand management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eRun targeted performance marketing for maui, Britz and Apollo across priority markets to maximize direct bookings, produce route content and trip planners that inspire itineraries, nurture CRM journeys to drive repeat bookings and upsell, and manage reputation through reviews and social proof to protect conversion rates.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePaid search \u0026amp; social\u003c\/li\u003e\n\u003cli\u003eContent-led trip planners\u003c\/li\u003e\n\u003cli\u003eCRM lifecycle automation\u003c\/li\u003e\n\u003cli\u003eReview \u0026amp; social monitoring\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProduct development \u0026amp; partnerships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDesign new vehicle layouts and add-ons to meet evolving needs, leveraging a global fleet of ~7,000 vehicles (2024) to prototype modular interiors; build bundled packages with parks, ferries and attractions to lift per-booking value; pilot EV\/low-emission models and off-grid capabilities as EVs reached ~16% global market share in 2024; expand guided experiences where route and fleet synergies exist.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003efleet: ~7,000 (2024)\u003c\/li\u003e\n\u003cli\u003eEV share: ~16% (2024)\u003c\/li\u003e\n\u003cli\u003efocus: modular design, bundles, EV pilots\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eScale \u003cstrong\u003e7,000\u003c\/strong\u003e-vehicle fleet across NZ\/AU\/US\/UK; EV 16%, cut downtime 20%\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePlan, purchase and upfit ~7,000 vehicles (2024) to brand standards across NZ, AU, US, UK and prototype modular\/EV variants (EV ~16% 2024).\u003c\/p\u003e\n\u003cp\u003eRotate assets seasonally, refurbish and sell ex-rental units, run depot servicing, roadside support and telematics to cut unscheduled downtime ~20%.\u003c\/p\u003e\n\u003cp\u003eApply dynamic pricing, manage OTA\/direct mix (OTAs 30–50%), aim utilisation \u0026gt;75% and capture 5–15% yield uplift.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFleet\u003c\/td\u003e\n\u003ctd\u003e~7,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEV share\u003c\/td\u003e\n\u003ctd\u003e~16%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUtilisation\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;75%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOTA share\u003c\/td\u003e\n\u003ctd\u003e30–50%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eYield uplift\u003c\/td\u003e\n\u003ctd\u003e5–15%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDowntime red.\u003c\/td\u003e\n\u003ctd\u003e~20%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eDelivered as Displayed\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe Tourism Holdings Business Model Canvas shown here is the exact document you’ll receive, not a mockup. When you purchase, you’ll get this same fully formatted file instantly. It’s delivered complete and ready to edit, present, or share. No surprises—what you see is what you’ll download.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDiverse rental fleet\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTourism Holdings maintains a diverse rental fleet of motorhomes, campervans and 4WDs tailored to leisure and adventure segments, with over 2,500 vehicles in operation across New Zealand, Australia and the USA in 2024. The range spans premium, mid and value tiers across multiple brands to capture broad demand. Vehicles are regionalized for climate and local regulations, and residual values are supported through dedicated secondary sales channels and remarketing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDepot network \u0026amp; logistics\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTourism Holdings operates a depot network in strategic airport and gateway locations across NZ, Australia, North America and Europe, with over 40 depots and a fleet exceeding 3,000 vehicles (2024). Depots are equipped for servicing, storage and customer handover, supporting high turnaround and maintenance throughput. Logistics enable efficient one-way returns and relocations, backed by local supplier and towing networks for rapid roadside support.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrands \u0026amp; customer data\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003emaui, Britz and Apollo form a three-brand ladder serving premium, mid-range and value campervan personas respectively, allowing segmented pricing and distribution.\u003c\/p\u003e\n\u003cp\u003eStrong brand equity in 2024 underpins pricing power and trust, driving higher repeat-booking propensity across channels.\u003c\/p\u003e\n\u003cp\u003eCRM and booking datasets in 2024 directly inform dynamic pricing and product design, while owned content assets and active community channels amplify reach and conversion.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology stack\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTechnology stack integrates reservation and fleet management with OTAs, telematics and diagnostics for real-time vehicle health and driver safety, secure payment gateways with fraud controls, and analytics for demand forecasting and cost control to optimize utilization and margins.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eReservation + OTA integration\u003c\/li\u003e\n\u003cli\u003eTelematics \u0026amp; driver safety\u003c\/li\u003e\n\u003cli\u003ePayments \u0026amp; fraud controls\u003c\/li\u003e\n\u003cli\u003eAnalytics for demand \u0026amp; cost\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePeople \u0026amp; permits\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eAs of 2024, People \u0026amp; permits anchor THL’s operations: skilled mechanics, detailers and customer-service teams maintain fleet readiness while commercial licences, cross-jurisdictional compliance and corporate insurance enable legal operation; structured training programs sustain safety and quality; supplier contracts and partnership know-how secure parts, campsites and distribution channels.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePeople: skilled mechanics, detailers, CS teams\u003c\/li\u003e\n\u003cli\u003ePermits: commercial licences, cross-border compliance\u003c\/li\u003e\n\u003cli\u003eRisk: corporate insurance coverage\u003c\/li\u003e\n\u003cli\u003eCapability: safety \u0026amp; quality training programs\u003c\/li\u003e\n\u003cli\u003eSupply: supplier contracts \u0026amp; partnership expertise\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\n\u003cstrong\u003e3,000\u003c\/strong\u003e-vehicle fleet across NZ, AUS, USA — 40+ airport depots, integrated telematics\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTourism Holdings owns ~3,000 vehicles (2,500 rental units in operation) across New Zealand, Australia and the USA in 2024, covering premium to value brands (maui, Britz, Apollo). A network of 40+ depots at gateway airports supports servicing, one-way logistics and remarketing. Integrated reservations, telematics, analytics, CRM and trained operations teams drive utilization, safety and residual values.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFleet total\u003c\/td\u003e\n\u003ctd\u003e~3,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRental units in operation\u003c\/td\u003e\n\u003ctd\u003e2,500\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDepots\u003c\/td\u003e\n\u003ctd\u003e40+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrands\u003c\/td\u003e\n\u003ctd\u003e3 (maui, Britz, Apollo)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTelematics\/CRM\u003c\/td\u003e\n\u003ctd\u003eIntegrated\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFreedom to explore\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFreedom to explore: flexible, self-contained travel without fixed itineraries using Tourism Holdings vehicles; over 3,000 vehicles across New Zealand, Australia and the US in 2024 enable spontaneous trips. Onboard amenities support access to remote destinations, while tailored routes and local tips build confidence and create memorable experiences for couples, families and groups.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTrusted brands \u0026amp; modern fleet\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTourism Holdings offers well-maintained vehicles across multiple brand tiers—from budget to premium—backed by a modern fleet of over 2,500 vehicles as of 2024. Standardised maintenance and cleanliness protocols support reliability and a reported 24\/7 support line for emergencies. Built-in safety features and consistent standards aim to deliver peace of mind for travellers. Cleanliness and uptime are core promises across all brands.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSeamless end-to-end journey\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSeamless end-to-end journey combines simple online booking, fast digital check-in, and quick depot pickup across Tourism Holdings brands Britz, Maui and Mighty to reduce on-site time. Bundled insurance, gear and campground deals are offered to increase ancillary revenue while one-way rental options boost itinerary flexibility. Clear policies and 24\/7 support sustain customer satisfaction in 2024 across THL operations in Australasia and North America.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eValue through scale \u0026amp; options\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cpvalue through scale and options drives competitive pricing via a vehicle fleet boosting utilization lowering per-unit costs revenue from add-ons child seats outdoor kits increases arpu while seasonal offers relocation deals lift off-peak transparent fees tiered insurance cut dispute rates increase conversion.\u003e\n\u003cp\u003e\u003c\/p\u003e\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003efleet: 5,000+ (2024)\u003c\/li\u003e\n\u003cli\u003eadd-ons: Wi-Fi, child seats, kits\u003c\/li\u003e\n\u003cli\u003eoffers: seasonal \u0026amp; relocation deals\u003c\/li\u003e\n\u003cli\u003epricing: transparent fees, tiered insurance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pvalue\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSustainable travel choices\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTourism Holdings reduces emissions and waste through targeted fleet maintenance, routing and waste management programs, noting UNWTO estimates tourism accounts for about 8% of global greenhouse gas emissions. Efficient, low-consumption vehicles with off-grid power reduce fuel use and campsite impact. Partnerships finance conservation and community projects while customer education promotes responsible road trips.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eemissions reduction programs\u003c\/li\u003e\n\u003cli\u003eefficient\/off-grid vehicles\u003c\/li\u003e\n\u003cli\u003econservation partnerships\u003c\/li\u003e\n\u003cli\u003eresponsible travel education\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\n\u003cstrong\u003e5,000+\u003c\/strong\u003e vehicles: Flexible NZ\/AU\/US rentals, budget–premium, 24\/7 support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFlexible, self-contained travel via 5,000+ vehicles across New Zealand, Australia and the US (2024), with budget–premium tiers, standardised maintenance and 24\/7 support for reliability. Fast digital booking, quick check-in, one-way rentals and bundled add-ons (Wi‑Fi, child seats, outdoor kits) boost ARPU and utilisation. Emissions reduction programs and conservation partnerships support ESG goals.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFleet size\u003c\/td\u003e\n\u003ctd\u003e5,000+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegions\u003c\/td\u003e\n\u003ctd\u003eNZ, AU, US\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport\u003c\/td\u003e\n\u003ctd\u003e24\/7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdd-ons\u003c\/td\u003e\n\u003ctd\u003eWi‑Fi, child seats, kits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSelf-service digital journeys\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eSelf-service digital journeys enable research, booking and contactless check-in via app or web, supporting THL's digital-first push where \u0026gt;60% of reservations moved online in 2024; integrated route planners and how-to guides reduce support costs and improve NPS; account portals allow amendments and add‑ons, boosting ancillary revenue by ~12%; clear notifications and reminders cut no-shows and raise on-time pickups by 18%.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonalized service \u0026amp; handover\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDeliver tailored depot briefings by experience level to match THL’s 5,000+ vehicle fleet, with scripted multilingual support covering top markets to reduce onboarding time. Customize add-ons by trip type (camping, long-haul) and upsell rates tracked per booking channel. Capture post-stay feedback and NPS to iterate service; 2024 visitor numbers recovered to ~93% of 2019, boosting repeat-booking focus.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLoyalty \u0026amp; retention programs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRewarding repeat hires across brands and regions with member-only rates and upgrades increases lifetime value; targeted seasonal and behavior-based email offers drive rebooking. Encouraging referrals with incentives lowers acquisition costs and boosts bookings. Bain reports a 5% retention increase can raise profits 25–95%, a key rationale for THL to scale loyalty programs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e24\/7 support \u0026amp; roadside assistance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003e24\/7 support and roadside assistance staff hotlines handle mechanical, safety and trip queries for Tourism Holdings, coordinating towing and repairs to minimize downtime and disruption; THL operates across New Zealand, Australia and North America (2024). Contingency vehicles are offered when feasible to keep trips moving and protect revenue per vehicle-day.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eStaff hotlines: mechanical\/safety\/trip\u003c\/li\u003e\n\u003cli\u003eRapid towing \u0026amp; repairs coordination\u003c\/li\u003e\n\u003cli\u003eContingency vehicles when feasible\u003c\/li\u003e\n\u003cli\u003eFocus: minimize downtime \u0026amp; trip disruption\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity \u0026amp; content engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eCurate itineraries, safety tips and campground insights tailored to each region, amplifying trust by showcasing user stories and verified reviews; Tourism Holdings reported strong digital engagement in 2024 as bookings increasingly rely on peer content. Host webinars and live Q\u0026amp;A for first-time renters to reduce support costs and boost conversion, while social channels drive inspiration and trip planning.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eitineraries\u003c\/li\u003e\n\u003cli\u003esafety-tips\u003c\/li\u003e\n\u003cli\u003ecampground-insights\u003c\/li\u003e\n\u003cli\u003euser-stories\u003c\/li\u003e\n\u003cli\u003ewebinars-qanda\u003c\/li\u003e\n\u003cli\u003esocial-engagement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital-first self-service: \u0026gt;60% online bookings, +18% on-time pickups, ~12% ancillaries\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDigital-first self-service drove \u0026gt;60% online bookings in 2024, cutting support costs and lifting ancillaries ~12%; clear notifications raised on-time pickups 18%. Multilingual depot briefings and 24\/7 hotlines across NZ, AU, NA reduced onboarding and downtime; contingency vehicles protect revenue per vehicle-day. Loyalty and referrals improved retention as 2024 visitors hit ~93% of 2019 levels.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eOnline bookings\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;60%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAncillary revenue\u003c\/td\u003e\n\u003ctd\u003e~12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOn-time pickups\u003c\/td\u003e\n\u003ctd\u003e+18%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVisitor recovery vs 2019\u003c\/td\u003e\n\u003ctd\u003e~93%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect website\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDirect website is the primary booking and brand storytelling hub for Tourism Holdings, supporting dynamic pricing and real-time availability to capture intent. It hosts rich content, FAQs and live chat, with live chat shown in 2024 to lift conversions by ~10%. As the direct channel it drives higher-margin conversions and reduces OTA fees, strengthening revenue per booking.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMobile app \u0026amp; digital tools\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMobile app and digital tools enable booking management, checklists and manuals, provide maps, trip logs and depot communications, send push notifications for maintenance and tips, and facilitate in‑trip upsells; in 2024 mobile travel bookings accounted for about 60% of global travel bookings, reinforcing digital-first revenue and service delivery for Tourism Holdings.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOTAs \u0026amp; meta-search\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOTAs and meta-search expand reach into global demand pools, with OTAs capturing an estimated 45% of online accommodation bookings in 2024, boosting international visibility for Tourism Holdings. Synchronizing rates and inventory with parity controls minimizes channel conflict and protects RevPAR across platforms. These channels capture price-sensitive and last-minute bookings while leveraging guest reviews to improve conversion and lower acquisition cost.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTravel agents \u0026amp; wholesalers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePartner with travel agents and wholesalers to tap package travelers and group tours by offering contracted rates, allocations and flexible block inventory, combined with training and co-op marketing to boost conversion and brand presence; use forward bookings to smooth seasonality and secure revenue visibility.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eContracted rates \u0026amp; allocations\u003c\/li\u003e\n\u003cli\u003eAgent training \u0026amp; co-op marketing\u003c\/li\u003e\n\u003cli\u003eForward bookings to reduce seasonality\u003c\/li\u003e\n\u003cli\u003eFocus on package \u0026amp; group tour demand\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAirline, park \u0026amp; attraction partnerships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eBundle vehicles with flights and stays to capture higher yield per trip, leveraging industry recovery where global air passenger traffic returned to about 85% of 2019 levels by 2024 per IATA, raising ancillary spend opportunities. Sell curated route passes and experiences to tap into growing experiential travel demand, with tours and activities market valued at over US$200bn in 2024. Cross-promote to aligned audiences via airline and attraction partners to increase conversion and reduce CAC, and offer pick-up convenience near gateways to boost utilization and average rental duration.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eBundle: increase ARPU\u003c\/li\u003e\n\u003cli\u003eRoute passes: monetize experiences\u003c\/li\u003e\n\u003cli\u003eCross-promo: lower CAC\u003c\/li\u003e\n\u003cli\u003eGateway pick-up: improve utilization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect +\u003cstrong\u003e10%\u003c\/strong\u003e, app 60% bookings, OTAs 45%, bundles US$200bn\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDirect website (live chat +10% conv) drives higher-margin bookings and lower OTA fees; mobile app (60% mobile bookings) enables in‑trip upsells and retention; OTAs (≈45% share) expand reach while parity protects RevPAR; bundles (tour market US$200bn, air traffic ~85% of 2019) lift ARPU and utilization.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003cth\u003eImpact\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDirect site\u003c\/td\u003e\n\u003ctd\u003eLive chat +10% conv\u003c\/td\u003e\n\u003ctd\u003eHigher margin\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMobile app\u003c\/td\u003e\n\u003ctd\u003e60% bookings\u003c\/td\u003e\n\u003ctd\u003eUpsell\/retention\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOTAs\u003c\/td\u003e\n\u003ctd\u003e45% share\u003c\/td\u003e\n\u003ctd\u003eReach\/price-sensitive\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBundles\u003c\/td\u003e\n\u003ctd\u003eTour market US$200bn\u003c\/td\u003e\n\u003ctd\u003eHigher ARPU\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInternational holidaymakers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eLong-haul international holidaymakers seek scenic self-drive trips and often book 2–6 months ahead, favouring one-way routes and flexible drop-off options; UNWTO reported international arrivals reached about 88% of 2019 levels in 2023, supporting rising demand. They require multilingual booking\/support and clearly itemised inclusions. These travellers exhibit higher spend per trip, frequently purchasing add-ons such as insurance, roof-top tents and guided tours.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDomestic road-trippers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDomestic road-trippers book shorter trips around holidays and weekends, are price-aware but responsive to deals, value convenient depots and fast pickup, and drive strong loyalty with repeat bookings—over 50% return within a year according to industry rental patterns in 2024, contributing materially to peak-season occupancy and average booking length gains.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFamilies \u0026amp; small groups\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFamilies and small groups require larger berths, child safety seats and expanded storage—THL reports family-sized vehicles account for about 40% of its leisure fleet bookings in peak periods (2024).\u003c\/p\u003e\n\u003cp\u003eThey value onboard amenities and campground partnerships, with 62% of family bookings in 2024 opting for add-on campground or powered-site packages.\u003c\/p\u003e\n\u003cp\u003eDemand spikes around school holidays (Dec–Jan, Apr, Jul, Sep) and these customers frequently choose bundled gear and insurance; in 2024 packaged bookings carried a 25% higher ARPU than base rentals.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetirees \u0026amp; grey nomads\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eRetirees and grey nomads (65+ cohort, ~17% of AU\/NZ populations in 2024 per OECD) prefer comfort features and longer hire durations, traveling off-peak and midweek to stretch budgets and avoid crowds; they prioritise reliability, clear 24\/7 support and insurance clarity, and often seek seasonal relocations or extended-rate packages for multi-month stays.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eComfort-focused upgrades\u003c\/li\u003e\n\u003cli\u003eLonger hires \/ extended rates\u003c\/li\u003e\n\u003cli\u003eOff-peak \u0026amp; midweek travel\u003c\/li\u003e\n\u003cli\u003eReliability \u0026amp; clear support\u003c\/li\u003e\n\u003cli\u003eSeasonal relocations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAdventure \u0026amp; niche travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eAdventure and niche travelers seek 4WD routes, remote camping and eco-focused trips, prioritizing off-grid power and rugged gear and accepting premium pricing for capability; in 2024 the global adventure tourism market was estimated near US$557B, with overlanding growth driving higher ARRs for rental fleets.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHigh willingness-to-pay\u003c\/li\u003e\n\u003cli\u003eDemand off-grid power \u0026amp; rugged gear\u003c\/li\u003e\n\u003cli\u003eHeavy engagement with route content\u003c\/li\u003e\n\u003cli\u003eFocus on 4WD, remote \u0026amp; eco trips\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFamilies retirees and adventure tourists drive rental demand and higher ARPU\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eLong-haul international, domestic road-trippers, families, retirees and adventure niches drive demand with distinct timing and add-on preferences; packaged bookings carried 25% higher ARPU in 2024 and family vehicles were ~40% of peak bookings per THL. Repeat domestic customers exceed 50% yearly retention; retirees (65+) represent ~17% of AU\/NZ populations (2024) and favour extended hires. Adventure tourism was ~US$557B globally in 2024, boosting premium 4WD demand.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003cth\u003eARPU\/add-ons\u003c\/th\u003e\n\u003cth\u003ePeak\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFamilies\u003c\/td\u003e\n\u003ctd\u003e40% peak bookings (THL)\u003c\/td\u003e\n\u003ctd\u003e62% choose campsites; +25% packaged ARPU\u003c\/td\u003e\n\u003ctd\u003eDec–Jan, school hols\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDomestic\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;50% repeat yearly\u003c\/td\u003e\n\u003ctd\u003eDeal-sensitive\u003c\/td\u003e\n\u003ctd\u003eWeekends\/hols\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetirees\u003c\/td\u003e\n\u003ctd\u003e~17% AU\/NZ pop\u003c\/td\u003e\n\u003ctd\u003eLonger hires, comfort upgrades\u003c\/td\u003e\n\u003ctd\u003eOff-peak\/midweek\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdventure\u003c\/td\u003e\n\u003ctd\u003eGlobal market ~US$557B\u003c\/td\u003e\n\u003ctd\u003ePremium for 4WD\/off-grid gear\u003c\/td\u003e\n\u003ctd\u003eAll-year, season-dependent\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFleet capex \u0026amp; depreciation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFleet capex \u0026amp; depreciation requires major investment in vehicles and fitouts, with 2024 spending focused on new-build motorhomes and commercial refits to support peak season demand.\u003c\/p\u003e\n\u003cp\u003eDepreciation is a significant non-cash expense that materially affects reported EBITDA and tax timing in 2024 financials.\u003c\/p\u003e\n\u003cp\u003eResidual value is actively managed through scheduled refurbishments and secondary-market sales to recover capital and extend asset life.\u003c\/p\u003e\n\u003cp\u003eAcquisition and disposal timing is aligned to demand cycles, concentrating capex ahead of Southern Hemisphere summer peaks and disposals in off-peak windows.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperations, maintenance \u0026amp; cleaning\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOperations, maintenance \u0026amp; cleaning drive recurring costs: regular servicing, repairs and detailing between hires (averaging NZ$4,000 per vehicle pa in 2024), parts, tyres and fluids procured at scale, roadside assistance and towing contracts, plus warranty and recall handling; collectively these items made up roughly 12% of fleet operating expenses in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePeople \u0026amp; depot costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSalaries for service, customer care and management drive a large share of costs, anchored by New Zealand’s minimum wage of NZD 22.70\/hr (from April 2024) and higher managerial rates. Rent, utilities and depot equipment create fixed-location overheads. Training and H\u0026amp;S compliance (Health and Safety at Work Act 2015) add recurring certification and audit expenses. Seasonal staffing flexibility is used to align payroll with demand peaks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSales, marketing \u0026amp; distribution\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eSales, marketing and distribution costs center on performance ads, SEO and content production to drive direct bookings, with 2024 industry-standard OTA and agent commissions around 15–25%, loyalty and promotional discounts commonly 5–10%, and ongoing investment in brand assets and photography to boost conversion and LTV.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePerformance ads: paid search\/display\u003c\/li\u003e\n\u003cli\u003eSEO \u0026amp; content: organic traffic growth\u003c\/li\u003e\n\u003cli\u003eCommissions: 15–25% to OTAs\/agents\u003c\/li\u003e\n\u003cli\u003eDiscounts: 5–10% loyalty\/promos\u003c\/li\u003e\n\u003cli\u003eBrand assets: photography, video\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurance, tech \u0026amp; financing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eInsurance, tech \u0026amp; financing costs for Tourism Holdings include vehicle and liability insurance premiums and claims, driven by fleet size and claim frequency; IT systems, telematics and payment fees supporting bookings and fleet management; interest on debt and leasing costs for vehicle and equipment finance; plus compliance and regulatory fees across jurisdictions.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eInsurance: fleet premiums \u0026amp; claims\u003c\/li\u003e\n\u003cli\u003eIT: telematics, booking, payment fees\u003c\/li\u003e\n\u003cli\u003eFinancing: interest \u0026amp; lease expenses\u003c\/li\u003e\n\u003cli\u003eCompliance: licensing, safety audits\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFleet capex lifts new builds; depreciation hits EBITDA - recurring ops \u003cstrong\u003eNZ$4,000\u003c\/strong\u003e\/veh pa\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFleet capex in 2024 focused on new-build motorhomes and commercial refits, with depreciation materially impacting EBITDA and tax timing. Recurring ops costs average NZ$4,000 per vehicle pa and represented ~12% of fleet operating expenses in 2024. Sales channels incur 15–25% OTA commissions and 5–10% promotional discounts; payroll anchored by NZD 22.70\/hr (Apr 2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eItem\u003c\/th\u003e\n\u003cth\u003e2024 Metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eOps cost \/ vehicle\u003c\/td\u003e\n\u003ctd\u003eNZ$4,000 pa\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFleet Opex share\u003c\/td\u003e\n\u003ctd\u003e~12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOTA commission\u003c\/td\u003e\n\u003ctd\u003e15–25%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePromos\/discounts\u003c\/td\u003e\n\u003ctd\u003e5–10%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMin wage (NZ)\u003c\/td\u003e\n\u003ctd\u003eNZD 22.70\/hr\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eVehicle rental fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDaily hire charges for Tourism Holdings’ fleet use dynamic pricing, with 2024 market rates in New Zealand typically between NZD 120 and NZD 320 per day depending on vehicle class; prices shift by season, trip duration and popular routes. Premiums of 30–60% apply in peak summer windows and for high-demand vehicle types. Vehicle rental fees remained the core recurring revenue driver, accounting for over half of booking revenue in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAdd-ons \u0026amp; protection products\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAdd-ons and protection products (insurance waivers, liability reductions, excess options) drive high-margin ancillary revenue; industry 2024 attach rates for vehicle rentals averaged about 30% with protection-product gross margins near 70%. Gear rentals (Wi-Fi, GPS, outdoor kits) and convenience items (bedding, child seats) boost per-rental spend. High-margin upsells at booking and pickup capture the majority of this incremental revenue.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOne-way, relocation \u0026amp; service fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOne-way and relocation fees (typically NZD 100–400) plus late-return penalties help price asymmetric routes and recover repositioning costs. Cleaning, refuelling and after-hours pickup charges (NZD 50–150 per service) and optional extras like additional drivers (NZD 20–50\/day) add ancillary revenue. These fees both manage demand peaks and, in practice, offset roughly 6–10% of operational costs for tour-vehicle operators in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTours, bundles \u0026amp; partnerships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eRevenue from guided experiences and attraction packages contributes recurring ticketing and add-on sales; in 2024 tours \u0026amp; activities accounted for a growing share of travel spend, boosting per-booking revenue. Commissions from partner bookings and referral fees (often 10–20% per booking) add margin. Airline and park bundles raise basket size and average order value, driving differentiation and customer stickiness.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eGuided experiences: higher AOV\u003c\/li\u003e\n\u003cli\u003eCommissions: 10–20% typical\u003c\/li\u003e\n\u003cli\u003eBundles: increase basket size\u003c\/li\u003e\n\u003cli\u003eOutcome: differentiation \u0026amp; retention\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEx-rental vehicle sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTourism Holdings sells refurbished ex-rental vehicles to consumers and dealers to monetize residual values and refresh fleet inventory, improving turn rates and margins. They bundle financing and extended warranties to lift conversion and average selling price. This channel smooths cash flow after peak seasons and reduces depreciation risk.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eMonetize residuals\u003c\/li\u003e\n\u003cli\u003eInventory refresh\u003c\/li\u003e\n\u003cli\u003eFinancing \u0026amp; warranties\u003c\/li\u003e\n\u003cli\u003eSeasonal cash smoothing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDaily hires NZD \u003cstrong\u003e120–320\u003c\/strong\u003e; ancillaries ~30% attach, one-way NZD 100–400\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDaily hires NZD 120–320\/day (NZ peak premiums +30–60%); rental fees \u0026gt;50% of booking revenue in 2024. Ancillaries: protection attach ~30%, gross margin ~70%; gear \u0026amp; extras lift AOV. One-way\/relocation NZD 100–400, cleaning\/refuel NZD 50–150, offset ~6–10% ops cost. Refurb sales, financing \u0026amp; warranties monetize residuals and smooth seasonal cash flow.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eRevenue stream\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003cth\u003eTypical price\/margin\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDaily hires\u003c\/td\u003e\n\u003ctd\u003e50%+ booking rev\u003c\/td\u003e\n\u003ctd\u003eNZD 120–320\/day\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProtection \u0026amp; ancillaries\u003c\/td\u003e\n\u003ctd\u003eAttach ~30%\u003c\/td\u003e\n\u003ctd\u003eMargin ~70%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOne-way\/fees\u003c\/td\u003e\n\u003ctd\u003eOffset 6–10% costs\u003c\/td\u003e\n\u003ctd\u003eNZD 100–400\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRefurb sales\u003c\/td\u003e\n\u003ctd\u003eSeasonal cash smoothing\u003c\/td\u003e\n\u003ctd\u003eFinancing \u0026amp; warranties uplift ASP\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58098546540892,"sku":"thlonline-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/thlonline-business-model-canvas.png?v=1781807811","url":"https:\/\/pestel-analysis.com\/products\/thlonline-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}