{"product_id":"myer-business-model-canvas","title":"Myer Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail Business Model Canvas: concise toolkit for investors and strategists\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eDiscover Myer’s Business Model Canvas — a concise, strategic snapshot revealing how the retailer creates value, targets customers, and structures revenue and costs. This 3–5 sentence preview highlights key levers; the full Canvas delivers a section-by-section, editable Word and Excel toolkit for benchmarking, investor decks, and strategy execution. Buy the complete document to unlock actionable insights and practical templates tailored to Myer.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGlobal brand suppliers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eStrategic relationships with domestic and international brands secure breadth, exclusivity and reliable inventory across Myer's ~60 Australian stores. Preferred commercial terms accelerate seasonal refreshes and private-label development. Co-marketing with brand partners lifts traffic in peak retail periods. Strong vendor scorecards sustain quality, compliance and ASX-listed Myer (ASX:MYR) reputation.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics and delivery partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eLogistics and delivery partners — 3PLs, national parcel carriers and last‑mile providers — enable nationwide replenishment for Myer’s ~60 stores (2024) and fast eCommerce fulfilment. SLA frameworks underpin click‑and‑collect and returns workflows while peak‑capacity planning handles holiday surges. Dedicated reverse logistics partners streamline exchanges and refurbish-to-sell flows to recover margin.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePayment and fintech providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePartnering with banking networks, BNPL and wallet providers lifted checkout conversion and trust, with BNPL used by roughly 30% of Australian online shoppers in 2024 and wallets driving faster basket completion.\u003c\/p\u003e\n\u003cp\u003eNegotiated interchange and settlement terms preserve Myer margins against rising card fees, while tokenization and AI risk scoring can cut chargebacks by up to 60% versus legacy systems.\u003c\/p\u003e\n\u003cp\u003eLoyalty-tender integrations unify rewards across online and in-store channels, increasing repeat-purchase rates and average order value. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and platform vendors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTechnology partners — eCommerce, POS, CRM and analytics — power Myer’s omnichannel operations, with cloud and cybersecurity vendors delivering commercial 99.9% SLA uptime and data protection. Personalization and search partners raise AOV (industry studies in 2024 report lifts up to 20%). Martech stacks enable targeted campaigns and multi-touch attribution to measure ROI precisely.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eeCommerce\u003c\/li\u003e\n\u003cli\u003ePOS\u003c\/li\u003e\n\u003cli\u003eCRM\u003c\/li\u003e\n\u003cli\u003eAnalytics\u003c\/li\u003e\n\u003cli\u003eCloud\/cybersecurity\u003c\/li\u003e\n\u003cli\u003ePersonalization\/search\u003c\/li\u003e\n\u003cli\u003eMartech\/attribution\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketplace and concession partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMarketplace sellers and in-store concessions let Myer expand assortment without full inventory risk, with the marketplace model hosting about 600 sellers by 2024 and concessions contributing materially to store breadth.\u003c\/p\u003e\n\u003cp\u003eRevenue-share models diversify income streams—marketplace commission and concession rent boosted non-ticket revenue, helping gross margin resilience in 2024.\u003c\/p\u003e\n\u003cp\u003eStrict brand guardianship and curated partner onboarding protect Myer’s positioning, while data-sharing with partners improves demand planning and closes category gaps using POS and marketplace analytics.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e600-seller marketplace (2024)\u003c\/li\u003e\n\u003cli\u003eRevenue-share + rent = diversified non-ticket income\u003c\/li\u003e\n\u003cli\u003eBrand guardianship via curated onboarding\u003c\/li\u003e\n\u003cli\u003ePOS + marketplace data for demand planning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel reach: \u003cstrong\u003e~60\u003c\/strong\u003e stores, 600 sellers, \u003cstrong\u003e~30%\u003c\/strong\u003e BNPL\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eStrategic brand, logistics, payments, loyalty and tech partners enable Myer’s omnichannel reach across ~60 stores (2024), a 600‑seller marketplace, BNPL use ~30% of online shoppers (2024), and 99.9% commercial SLA uptime for core systems.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003e~60\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMarketplace sellers\u003c\/td\u003e\n\u003ctd\u003e600\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBNPL adoption\u003c\/td\u003e\n\u003ctd\u003e~30%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCore systems SLA\u003c\/td\u003e\n\u003ctd\u003e99.9%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA tailored Myer Business Model Canvas detailing customer segments, value propositions, channels and revenue streams across the 9 BMC blocks, with SWOT-linked insights and polished narratives for investor presentations and strategic decision-making.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eStreamlines Myer’s strategic planning by condensing key components into an editable one-page canvas, saving hours on formatting and enabling fast team alignment and comparison of scenarios.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel merchandising\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eSeasonal assortment planning spans fashion, beauty, home and electronics, timed to key windows like Christmas and EOFY to drive category turnover. Allocation maps inventory to ~60 Myer stores and online demand signals to reduce stockouts and markdowns. Curated private-label ranges sit alongside national brands to lift margin and exclusivity. A coordinated price and promo calendar balances traffic peaks with gross margin recovery.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eeCommerce operations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eSite merchandising, search and content optimization drive conversion by surfacing top-selling lines and personalized promos, supported by A\/B testing and UX tuning; Google found 53% of mobile users abandon sites that take over 3s to load. Order management orchestrates ship-from-store, DC and click\u0026amp;collect to cut delivery times and reduce markdowns. Continuous UX testing and performance tuning accelerate checkout, while digital fraud prevention tools protect revenue and margins.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eStore experience management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMyer leverages visual merchandising, strict service standards and in-store events to elevate journeys across its ~60 stores and drive engagement. Personal shopping and beauty services create differentiation and higher spend per visit. Ongoing staff training maintains product knowledge and cross-sell; regular maintenance and layout updates optimise footfall flow and conversion.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing and loyalty\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCRM-driven campaigns personalize offers across email, app and social, leveraging Myer One with over 3 million members to lift repeat visits; email open rates near 20% and app push CTRs around 3% drive measurable traffic. Media buying combines brand and tactical spend to boost store and online conversion. Loyalty design focuses on increased visit frequency and higher basket size; customer insights shape lifecycle and retention plays.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCRM: segmentation, personalized offer delivery\u003c\/li\u003e\n\u003cli\u003eMedia: brand + tactical performance buys\u003c\/li\u003e\n\u003cli\u003eLoyalty: \u0026gt;3m Myer One members, frequency \u0026amp; AOV uplift\u003c\/li\u003e\n\u003cli\u003eInsights: lifecycle targeting \u0026amp; retention tactics\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSupply chain and vendor management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eSupply chain and vendor management at Myer—serving around 60 stores in 2024—uses demand forecasting, automated replenishment, and cycle-counts to cut stockouts and markdowns, improving sell-through and inventory accuracy. Strategic vendor negotiations secure lower costs, extended payment terms, and exclusives while compliance and quality checks protect brand trust. Efficient returns handling and refurbishment recover value and reduce waste.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eForecasting: demand-led replenishment\u003c\/li\u003e\n\u003cli\u003eVendor terms: cost, payment, exclusives\u003c\/li\u003e\n\u003cli\u003eQuality: compliance audits\u003c\/li\u003e\n\u003cli\u003eReturns: value recovery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSeasonal assortments, allocation to \u003cstrong\u003e60\u003c\/strong\u003e stores and private-labels boost margin\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSeasonal assortment, allocation to ~60 stores and online signals, plus private-labels, drive turnover and margin.\u003c\/p\u003e\n\u003cp\u003eSite merchandising, A\/B UX, ship-from-store and click\u0026amp;collect speed fulfilment; Google notes 53% abandon if mobile load \u0026gt;3s.\u003c\/p\u003e\n\u003cp\u003eCRM, Myer One \u0026gt;3m members, media and vendor terms lift frequency, AOV and inventory efficiency.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003e~60\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMyer One\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;3,000,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMobile abandonment stat\u003c\/td\u003e\n\u003ctd\u003e53% if load \u0026gt;3s\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eDelivered as Displayed\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the exact Myer Business Model Canvas you will receive—no mockup or sample. Upon purchase you'll instantly download the complete, fully editable Word and Excel files formatted exactly as shown. Use them for presentations, strategy sessions, or customization with confidence.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eStore network footprint\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMyer operates around 60 stores nationwide, with flagship sites in Melbourne and Sydney driving discovery and full-service experiences. Prime mall and CBD locations boost brand visibility and convenience for walk-in traffic. Store back-of-house capabilities power click-and-collect and ship-from-store for rapid fulfillment. Lease terms across the 60-store portfolio materially affect cost flexibility and margins.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital platforms and data\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eeCommerce stack, OMS, CRM and analytics form Myer’s core digital assets, powering an omnichannel platform that supported roughly 25% of sales in 2024 and integrates the Myer One loyalty base of over 3 million members. First-party data from purchases and loyalty schemes boosts personalization and media efficiency, improving targeted ROAS by up to 30%. Real-time dashboards guide demand and margin moves within minutes, while PCI-compliant secure infrastructure preserves customer trust.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand portfolio and private labels\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMyer’s curated brand portfolio, spanning around 60 stores across Australia in 2024, attracts a broad customer base by stocking sought-after national and international labels. Its private labels enhance margin and exclusivity, enabling differentiated price points and higher gross profit per SKU. Deep category assortment supports basket building across apparel, beauty and home, while supplier IP and licensing deals broaden appeal and drive traffic.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePeople and service capabilities\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMerchants, buyers, stylists and beauty advisors are core value drivers at Myer, supporting omnichannel sales across 60 stores and digital channels; structured training programs embed expertise-led selling and product knowledge. Operations teams deliver execution excellence in store operations and supply chain, while leadership directs cultural and strategic transformation through a multi-year reset.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e60 stores nationwide\u003c\/li\u003e\n\u003cli\u003eExpert-led training programmes\u003c\/li\u003e\n\u003cli\u003eOperations-driven execution\u003c\/li\u003e\n\u003cli\u003eLeadership guiding transformation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eLogistics infrastructure — distribution centers, store stockrooms and 3PL integrations — drives Myer’s speed to shelf and omnichannel fulfilment, while inventory-visibility systems reduce overstocks and click-and-collect friction; packaging and streamlined returns workflows improve customer experience and transport contracts control cost and reliability.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDistribution centers\u003c\/li\u003e\n\u003cli\u003eInventory visibility\u003c\/li\u003e\n\u003cli\u003e3PL integrations\u003c\/li\u003e\n\u003cli\u003ePackaging \u0026amp; returns\u003c\/li\u003e\n\u003cli\u003eTransport contracts\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel retailer: \u003cstrong\u003e60\u003c\/strong\u003e stores, \u003cstrong\u003e~25%\u003c\/strong\u003e online, \u003cstrong\u003e\u0026gt;3,000,000\u003c\/strong\u003e members, ROAS up to \u003cstrong\u003e30%\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMyer’s 60-store footprint (flagships in Melbourne and Sydney) plus DCs and 3PLs underpin omnichannel reach. Digital stack (OMS\/CRM\/analytics) supported ~25% of sales in 2024 and leverages Myer One \u0026gt;3,000,000 members, improving targeted ROAS up to 30%. Merchants, stylists and ops teams enable category depth and fulfillment execution.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eResource\u003c\/th\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003e60 (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOnline sales\u003c\/td\u003e\n\u003ctd\u003e~25% (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMyer One\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;3,000,000 members\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eROAS lift\u003c\/td\u003e\n\u003ctd\u003eup to 30%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOne-stop lifestyle destination\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMyer’s one-stop lifestyle destination combines fashion, beauty, home and tech into a single assortment, simplifying shopping across categories. Customers can complete multiple needs in one trip or basket, supported by gift services and registries that streamline gifting. Trusted curation reduces decision fatigue, reinforced by Myer’s national network of around 60 department stores plus its online channel.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel convenience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOmnichannel convenience lets customers shop in-store, online or via app with a unified experience, reflecting Australia’s online retailing reaching about 12.6% of total retail turnover in 2024 (ABS). Click-and-collect and easy returns reduce friction; ship-from-store speeds delivery; real-time stock checks improve purchase certainty.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQuality and brand assurance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRecognized brands and vetted products in Myer deliver reliability across more than 60 stores in Australia (2024), reinforcing trust. Myer private labels provide lower-cost alternatives while maintaining quality standards. Clear returns and warranty policies build customer confidence. In-store service desks and product experts guide informed purchasing decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonalized service and advice\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePersonal shoppers, beauty consultations and size-guidance services at Myer tailor outcomes to individual customers, supported by CRM-driven offers that align with stated preferences and purchase history; eventing and in-store demos drive product discovery while omnichannel accessibility—in-store, online and click-and-collect across more than 50 stores—serves diverse shopper needs.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003ePersonal shoppers and consultations\u003c\/li\u003e\n\u003cli\u003eCRM-personalised offers\u003c\/li\u003e\n\u003cli\u003eEvents and demos for discovery\u003c\/li\u003e\n\u003cli\u003eOmnichannel access across 50+ stores\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCompelling value and promotions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCompelling value spans entry to premium price points, widening appeal across income segments while Myer’s national footprint (about 60 stores) and Myer One loyalty program (circa 3.7m members in 2024) drive traffic. Seasonal sales and targeted loyalty rewards enhance average basket savings; bundles and gift-with-purchase lift perceived value; point-of-sale financing spreads cost for larger baskets.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePrice range: entry to premium\u003c\/li\u003e\n\u003cli\u003eLoyalty: ~3.7m members (2024)\u003c\/li\u003e\n\u003cli\u003eSeasonal sales boost conversion\u003c\/li\u003e\n\u003cli\u003eBundles\/GWP increase AOV\u003c\/li\u003e\n\u003cli\u003eFinancing options for big tickets\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\n\u003cstrong\u003e~60\u003c\/strong\u003e stores, \u003cstrong\u003e3.7m\u003c\/strong\u003e members, \u003cstrong\u003e12.6%\u003c\/strong\u003e online\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMyer bundles fashion, beauty, home and tech across ~60 stores and omnichannel touchpoints, reducing friction with click-and-collect, ship-from-store and real-time stock (online retail ~12.6% of turnover in 2024). Myer One loyalty (~3.7m members in 2024), private labels and price tiers (entry to premium) broaden appeal. Personal shoppers, beauty consultations and CRM-personalised offers raise conversion and AOV.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003e~60\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMyer One members\u003c\/td\u003e\n\u003ctd\u003e~3.7m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOnline retail share\u003c\/td\u003e\n\u003ctd\u003e12.6%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLoyalty membership\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTiered Myer One rewards and targeted offers increase repeat purchase by creating clear upgrade pathways; Myer One exceeds 5 million members (2024). Points and perks boost visit frequency and average order value through redeemable rewards and bonus-point promotions. Rich transaction and CRM data enable hyper-personalization of offers, and invite‑only events and early-access sales foster advocacy and peer referrals.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAssisted selling and services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIn Myer (ASX: MYR), in-store staff, stylists and beauty advisors across ~60 stores foster trust and product expertise, driving higher basket values. Appointment-based consultations lift conversion and dwell time, while dedicated post-purchase support and alterations services cut returns and warranty disputes. The human touch remains a key differentiator versus pure-play online retailers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSelf-service digital support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSelf-service digital support for Myer centralizes FAQs, order tracking and chat to streamline resolution, with account dashboards consolidating preferences and returns workflows that historically cut handling times by up to 30%. Clear return workflows improve satisfaction and reduce repeat contacts; proactive notifications lower WISMO inquiries, which typically represent about 25% of service volume. Integrating tracking and chat in one dashboard supports faster issue closure and higher online conversion.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity and content engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eLookbooks, tutorials and social content drive inspiration across Myer’s omnichannel base—supporting c.60 stores and the Myer One community of about 3.5 million members (2024). Email and app push deliver timely stories (retail email open rates ~20% in 2024), while reviews and UGC (influencing ~79% of buyers) build social proof; event-based activations deepen in-person loyalty.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLookbooks\u003c\/li\u003e\n\u003cli\u003eTutorials\u003c\/li\u003e\n\u003cli\u003eEmail\/app push\u003c\/li\u003e\n\u003cli\u003eReviews \u0026amp; UGC\u003c\/li\u003e\n\u003cli\u003eEvents\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAfter-sales care\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpafter-sales care at myer focuses on warranties in-store repairs and alterations to extend product life reduce returns operates stores leverages its loyalty base of over million myerone members drive repeat visits. beauty refills replenishment nudges increase basket frequency gift registry management supports events service desks resolve escalations efficiently.\u003e\n\u003cp\u003e\u003c\/p\u003e\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eWarranties\/repairs: prolong product life\u003c\/li\u003e\n\u003cli\u003eBeauty refills: boost repurchase\u003c\/li\u003e\n\u003cli\u003eGift registry: captures life-event spend\u003c\/li\u003e\n\u003cli\u003eService desks: manage escalations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pafter-sales\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTiered loyalty with \u003cstrong\u003e\u0026gt;5M\u003c\/strong\u003e members, CRM trims \u003cstrong\u003e~25%\u003c\/strong\u003e WISMO\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMyer’s tiered Myer One loyalty (\u0026gt;5 million members in 2024) and targeted offers lift repeat purchases and AOV via redeemable points and bonus promotions. Store staff and appointment services across ~60 stores increase conversion and basket size. CRM-driven personalization and unified self-service cut WISMO (~25% of contacts) and boost CLV.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eMyer One members\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;5,000,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003e~60\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWISMO share\u003c\/td\u003e\n\u003ctd\u003e~25%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmail open rate\u003c\/td\u003e\n\u003ctd\u003e~20%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUGC influence\u003c\/td\u003e\n\u003ctd\u003e~79%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePhysical stores\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMyer operates about 60 stores nationwide, with flagship CBD and larger regional locations positioned for product discovery and premium service; these stores drove a majority of in-store traffic in 2024. Buy-online-pickup-in-store and in-store returns anchored convenience, handling roughly 20% of online orders in 2024. Localized assortments are tailored to demographics by region, while regular events and pop-ups boosted weekend footfall and local community engagement.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWebsite and mobile app\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eWebsite and mobile app serve as Myer’s primary digital storefront for browse-and-buy, with 2024 industry data showing personalization can boost conversion rates up to 15% and lift AOV 10–30%; rich product content and shoppable imagery improve discovery and session length, while integrated payments cut checkout friction—Baymard 2024 notes streamlined checkout can reduce cart abandonment from the ~68% average by double-digit percentage points.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketplaces and concessions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSelective marketplace listings extend Myer’s reach beyond store footprints by showcasing curated brands online, while in-store concessions add category depth and experiential draw that lift foot traffic and basket sizes. Revenue-share concession models shift inventory risk to brand partners, improving Myer’s margin stability. Co-branded pop-ups and curated shop-in-shops attract new audiences and drive trial among younger demographics.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEmail, SMS, and push\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eLifecycle campaigns via email, SMS, and push nurture Myer customer relationships with personalized journeys; triggered messages align to browsing, purchase, and abandonment behavior to lift conversion. Offers and real-time alerts drive timely action—industry 2024 SMS open rates ~98% and push CTRs reported near 7%—while strict opt-in management sustains deliverability and brand trust.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLifecycle campaigns\u003c\/li\u003e\n\u003cli\u003eBehavioral triggers\u003c\/li\u003e\n\u003cli\u003eOffers \u0026amp; alerts\u003c\/li\u003e\n\u003cli\u003eOpt-in management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSocial and digital media\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePaid and organic social drive awareness and site traffic for Myer; Australia had about 21.5 million social users in 2024, expanding reach. Influencer and creator partnerships boost authenticity and conversion; Myer leverages creator drops and affiliate deals. Shoppable posts shorten path to purchase and retargeting recaptures intent, lifting ROAS through dynamic ads and email retargeting.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePaid + organic awareness\u003c\/li\u003e\n\u003cli\u003eInfluencer authenticity\u003c\/li\u003e\n\u003cli\u003eShoppable posts = faster purchase\u003c\/li\u003e\n\u003cli\u003eRetargeting recaptures intent\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel: \u003cstrong\u003e60\u003c\/strong\u003e stores, personalization +\u003cstrong\u003e15%\u003c\/strong\u003e conv, \u003cstrong\u003e20%\u003c\/strong\u003e BOPIS\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOmnichannel channels: 60 stores (flagship + regionals) anchor discovery; BOPIS\/in-store returns handled ~20% of online orders in 2024. Digital storefronts with personalization can lift conversion up to 15% and AOV 10–30%; streamlined checkout reduces cart abandonment from the ~68% Baymard 2024 baseline. Social reach ~21.5M AU users; SMS open ~98%, push CTR ~7%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores (2024)\u003c\/td\u003e\n\u003ctd\u003e~60\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBOPIS \/ in-store returns\u003c\/td\u003e\n\u003ctd\u003e~20%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePersonalization impact\u003c\/td\u003e\n\u003ctd\u003eConv +15%; AOV +10–30%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCart abandonment (Baymard)\u003c\/td\u003e\n\u003ctd\u003e~68%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAU social users (2024)\u003c\/td\u003e\n\u003ctd\u003e21.5M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSMS open (2024)\u003c\/td\u003e\n\u003ctd\u003e~98%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePush CTR (2024)\u003c\/td\u003e\n\u003ctd\u003e~7%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eValue-conscious families\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eValue-conscious families seek reliable quality at accessible prices across apparel, home and kids, trading up where durability matters while hunting deals. They respond strongly to promotions and loyalty savings via MYER one (approximately 6.6 million members reported in 2023), boosting basket size. They prefer convenient returns and click \u0026amp; collect for time-poor households and shop seasonally for school and holiday peaks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFashion-forward millennials\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFashion-forward millennials shop trend-led mixes of national brands and private-label ranges, balancing premium and value items. They are heavy mobile and social users — Australia had 83% social media penetration and around 60% of online retail traffic via mobile in 2024. Fast delivery and hassle-free exchanges strongly drive repeat spend per 2024 retail studies. They engage actively with stylists, events and experiential retail.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBeauty enthusiasts\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBeauty enthusiasts shop prestige and masstige cosmetics and skincare at Myer, drawn to curated brand assortments and exclusive launches. They seek in-store expert advice and sampling through beauty studios and trained consultants. They replenish frequently, driven by Myer One loyalty perks—over 6 million members in 2024—and respond strongly to gifts-with-purchase and limited-edition drops.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHome and gift shoppers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHome and gift shoppers buy homewares, electronics and occasion gifts from Myer, using gift registry and premium wrapping services; demand peaks around life events and holiday seasons. They value warranties and in-store or at-home setup help and often convert via loyalty benefits. MyerOne had over 3.5 million members in 2024, supporting repeat purchases across Myer stores.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003esegments: homewares, electronics, occasion gifts\u003c\/li\u003e\n\u003cli\u003eservices: registry, gift wrapping, warranties, setup help\u003c\/li\u003e\n\u003cli\u003etiming: peaks at holidays, weddings, births\u003c\/li\u003e\n\u003cli\u003escale: MyerOne \u0026gt;3.5M (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePremium and occasion buyers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003ePremium and occasion buyers purchase higher-end fashion and accessories for events and expect curated service with on-site alterations. They are sensitive to brand authenticity and will pay a premium for superior in-store and online experiences. Myer serves this segment across 60 stores in Australia as of 2024, prioritising concierge and premium assortments.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eEvent-driven spend\u003c\/li\u003e\n\u003cli\u003eCurated service \u0026amp; alterations\u003c\/li\u003e\n\u003cli\u003eBrand authenticity focused\u003c\/li\u003e\n\u003cli\u003eWilling to pay premium\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eValue families, mobile millennials and beauty buyers drive promo-led, loyalty-fueled retail\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eValue families, fashion millennials, beauty enthusiasts and home\/event buyers drive Myer via promotions, mobile\/social commerce and loyalty; loyalty scale (MyerOne ~6.6M members in 2023) lifts repeat spend. Mobile-first millennials (60% online traffic via mobile, 2024) and social reach (83% penetration, 2024) push fast delivery and experiential retail; premium buyers pay for curated service across 60 stores (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey behavior\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eValue families\u003c\/td\u003e\n\u003ctd\u003ePromo-led, click\u0026amp;collect\u003c\/td\u003e\n\u003ctd\u003eMyerOne ~6.6M (2023)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMillennials\u003c\/td\u003e\n\u003ctd\u003eMobile\/social, fast delivery\u003c\/td\u003e\n\u003ctd\u003e60% mobile traffic; 83% social (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCost of goods sold\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMerchandise purchases and inbound freight are the largest components of Myer’s COGS, driving the FY2024 gross margin (reported at 36.8%). Shifts in product mix between full-price, promotional and concession sales materially move that margin quarter-to-quarter. Expanding private-label assortments lifts margin potential but requires upfront design, sourcing and inventory investment. Supplier payment terms and timing continue to shape working capital and cash flow.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eStore occupancy and operations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eStore occupancy and operations for Myer encompass rent, utilities and maintenance across its ~60-store national network (2024), representing a material fixed-cost base. Labor costs—sales, service and store management—drive the largest variable payroll outlay, with Myer employing roughly 8,000 staff (2024). Security and cleaning are contracted to maintain standards and safety. Periodic fixture and visual-merchandise refreshes add recurring capital and operating expenses. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics and fulfillment\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eLogistics and fulfillment for Myer centers on DC operations, inter-DC and store transport and last-mile carrier fees, with packaging and returns processing driving labor and materials costs. Peak holiday surcharges materially lift transport and capacity costs and can increase unit fulfillment cost by double digits. Investment in inventory-accuracy and routing technology reduces stockouts and last-mile spend through better routing and automated sortation.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing and loyalty\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eMyer directs significant budget to media spend across digital and traditional channels, shifting toward digital which comprised around 70% of media mix in 2024, supports in-house and agency creative production and ongoing content creation, funds Myer One loyalty rewards and program administration for over 4 million members, and maintains martech licenses and analytics for customer segmentation and omnichannel attribution.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eMedia mix: ~70% digital in 2024\u003c\/li\u003e\n\u003cli\u003eMyer One: 4+ million members\u003c\/li\u003e\n\u003cli\u003eCreative \u0026amp; content: ongoing agency\/in-house costs\u003c\/li\u003e\n\u003cli\u003eMartech \u0026amp; analytics: licenses for attribution and segmentation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and overhead\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTechnology and overhead for Myer covers eCommerce platforms, POS, CRM and cloud subscriptions supporting omnichannel sales; Australian online retail accounted for about 13% of total retail turnover in 2024 (ABS), pressuring platform scale and integration. Significant spend goes to cybersecurity and data-compliance to meet APRA\/Privacy Act expectations, plus corporate staff and external professional services for IT governance, with depreciation and systems-integration amortised over multiyear programmes.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eeCommerce\u003c\/li\u003e\n\u003cli\u003ePOS\u003c\/li\u003e\n\u003cli\u003eCRM\u003c\/li\u003e\n\u003cli\u003eCloud subscriptions\u003c\/li\u003e\n\u003cli\u003eCybersecurity\/compliance\u003c\/li\u003e\n\u003cli\u003eCorporate staff\u003c\/li\u003e\n\u003cli\u003eProfessional services\u003c\/li\u003e\n\u003cli\u003eDepreciation\u003c\/li\u003e\n\u003cli\u003eSystems integration\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMerchandise-driven costs (GM \u003cstrong\u003e36.8%\u003c\/strong\u003e) shape retail margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMerchandise purchases (GM 36.8% in 2024) and store occupancy (~60 stores) are Myer’s largest costs; labor (~8,000) and logistics (peak surcharges) add variability. Marketing (70% digital) and Myer One (4m+ members) drive media and loyalty spend. Tech, cybersecurity and depreciation are steady overheads.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eItem\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGross margin\u003c\/td\u003e\n\u003ctd\u003e36.8%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003e~60\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStaff\u003c\/td\u003e\n\u003ctd\u003e~8,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMyer One\u003c\/td\u003e\n\u003ctd\u003e4m+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIn-store merchandise sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIn-store merchandise sales remain Myer’s core revenue engine, driven by fashion, beauty, home and electronics across around 60 stores; FY2024 group sales were approximately A$2.4bn, with in-store channels contributing the majority of transactions. Assisted selling elevates attachment rates and average basket; seasonal peaks (Q4\/Boxing Day) materially boost volume. Upsell of premium services—personal shopping, alterations, tech support—lifts basket value and margin.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOnline merchandise sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eWebsite and app orders, including click-and-collect, form Myer’s primary digital revenue stream, enabling nationwide fulfilment beyond store footprints. A wider assortment and long-tail categories online increase SKU depth and capture niche demand. Personalization via on-site recommendations and targeted promotions boosts average order value, while lower friction checkout and click-and-collect expand reach across Australia.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePrivate-label and exclusives\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePrivate-label and exclusives yield higher-margin own brands and capsule collections, with private labels in Australian department stores delivering about a 5 percentage-point gross margin premium in 2024. Differentiation through exclusives reduces direct price competition and strengthens Myer’s value positioning. Control over supply and design enables faster assortment refreshes and repeat purchase from consistent value.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConcessions and marketplace fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eConcessions and marketplace generate rent, revenue share and partner commissions (typical marketplace commission ranges 10–30%), letting Myer expand assortment while keeping inventory off-balance-sheet and lowering working capital needs.\u003c\/p\u003e\n\u003cp\u003eData-driven curation (sales, click-through and margin metrics) optimises partner mix and productivity, increasing basket depth and enhancing customer choice across categories.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRevenue streams: rent, revenue share, commissions (10–30%)\u003c\/li\u003e\n\u003cli\u003eRisk profile: limited inventory holding by Myer\u003c\/li\u003e\n\u003cli\u003eValue drivers: data-led curation, broader SKU range\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eServices and ancillary income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eServices and ancillary income at Myer include gift registry, in-store alterations, extended warranties and beauty services that drive higher basket value and loyalty; gift card breakage typically yields 1–3% of sales and gift cards boost cash flow. BNPL\/referral commissions and financing referrals add merchant fees (~2–6%), while vendor marketing and co-op funds commonly contribute incremental margin.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRegistry \u0026amp; cards: breakage 1–3%\u003c\/li\u003e\n\u003cli\u003eAlterations\/warranties: attach + AOV\u003c\/li\u003e\n\u003cli\u003eBeauty services: retention channel\u003c\/li\u003e\n\u003cli\u003eBNPL\/referrals: 2–6% fees\u003c\/li\u003e\n\u003cli\u003eVendor co-op: incremental margin\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIn-store-led \u003cstrong\u003eA$2.4bn\u003c\/strong\u003e sales; digital, marketplace \u0026amp; private labels lift AOV and margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eIn-store sales are Myer’s core, FY2024 group sales ~A$2.4bn with stores generating the majority; seasonal Q4 spikes and assisted selling lift AOV. Digital (web\/app + click-and-collect) expands reach and AOV via personalization. Concessions\/marketplace (commissions 10–30%), private-label (+5ppt gross margin) and services (gift-card breakage 1–3%, BNPL fees 2–6%) diversify income.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eStream\u003c\/th\u003e\n\u003cth\u003eKey metric (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eIn-store\u003c\/td\u003e\n\u003ctd\u003eA$2.4bn group sales\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital\u003c\/td\u003e\n\u003ctd\u003eNationwide fulfilment, higher AOV\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConcessions\/marketplace\u003c\/td\u003e\n\u003ctd\u003eCommissions 10–30%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePrivate-label\u003c\/td\u003e\n\u003ctd\u003e≈+5ppt gross margin\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eServices\u003c\/td\u003e\n\u003ctd\u003eGift breakage 1–3%; BNPL 2–6%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58098369462620,"sku":"myer-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/myer-business-model-canvas.png?v=1781801587","url":"https:\/\/pestel-analysis.com\/products\/myer-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}