{"product_id":"metcash-business-model-canvas","title":"Metcash Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUnlock an editable Business Model Canvas for investors, consultants and founders\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock the full strategic blueprint behind Metcash’s business model with our detailed Business Model Canvas. This downloadable, editable file (Word \u0026amp; Excel) breaks down customer segments, value propositions, partners, revenue streams and cost structure into actionable insights. Ideal for investors, consultants and founders—purchase the full canvas to benchmark strategy and accelerate decision-making.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndependent retailer banners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCore partnerships with IGA, Cellarbrations and Mitre 10 underpin demand and market presence, collectively supporting over 3,500 independently owned outlets. These banners set store standards and pooled marketing that amplify Metcash’s offer and brand reach. Close alignment ensures consistent execution across the network. Joint planning with banner owners secures retailer loyalty and scale benefits for procurement and promos.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFMCG, liquor, hardware suppliers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eStrategic relationships with FMCG, liquor and hardware suppliers deliver assortment breadth, exclusive lines and pricing leverage, supporting Metcash’s role supplying around 5,800 independent retailers (FY2024). Joint business plans drive promotions and category growth, while reliable supply and co‑funded marketing underpin competitiveness. Long‑term contracts reduce volatility and secure allocation, supporting Metcash’s ~A$13.6bn wholesale scale in FY2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics and transport providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThird-party carriers, last-mile partners and pallet networks extend Metcash’s national coverage to over 3,500 independent outlets, while collaboration optimises linehaul, cross-dock and cold-chain performance. Aligning service levels targets OTIF of 95%+ and reduces damages; last-mile efficiency—which can represent up to 53% of delivery cost—cuts costs. Flexible capacity scales for peak seasons and regional demand.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and data partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eERP, WMS, TMS and EDI providers enable seamless ordering and fulfillment across Metcash, supporting integrations with retailer POS and supplier portals; in 2024 Metcash served about 2,700 independent retailers and processed roughly A$15bn in wholesale sales. Analytics partners improve demand forecasting and category insights, while cybersecurity and cloud vendors deliver resilience and scalable peak-season capacity.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eERP\/WMS\/TMS\/EDI: seamless ordering \u0026amp; fulfillment\u003c\/li\u003e\n\u003cli\u003eAnalytics: better forecasting, category insights\u003c\/li\u003e\n\u003cli\u003eCybersecurity + cloud: resilience \u0026amp; scalability\u003c\/li\u003e\n\u003cli\u003eIntegrations: retailer POS \u0026amp; supplier portals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing, media, and loyalty partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eAgencies, printers and digital platforms execute Metcash promotions and catalogs across a network serving over 3,000 independent retailers in 2024, lifting reach and campaign frequency. Loyalty and rewards partnerships boost basket size and visit frequency, while co-op media with suppliers monetises audience reach via targeted ad inventory. Measurement partners validate ROI and optimise spend through granular attribution and conversion metrics.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAgencies: creative + execution\u003c\/li\u003e\n\u003cli\u003ePrinters\/digital platforms: catalogue distribution\u003c\/li\u003e\n\u003cli\u003eLoyalty partners: frequency + basket lift\u003c\/li\u003e\n\u003cli\u003eCo-op media: supplier-funded audience monetisation\u003c\/li\u003e\n\u003cli\u003eMeasurement partners: ROI validation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel wholesale reach - banners \u003cstrong\u003e~3,500\u003c\/strong\u003e \/ retailers \u003cstrong\u003e~5,800\u003c\/strong\u003e \/ scale \u003cstrong\u003eA$13.6bn\u003c\/strong\u003e \/ OTIF \u003cstrong\u003e95%+\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCore banners (IGA\/Cellarbrations\/Mitre 10) and supplier alliances underpin Metcash’s reach—~3,500 banner outlets and ~5,800 independent retailers in FY2024—driving A$13.6bn wholesale scale. Logistics and tech partners target OTIF 95%+, cut last‑mile cost (up to 53%) and enable A$15bn+ processing capacity. Co‑funded marketing, loyalty and measurement partners lift basket and validate ROI.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eTag\u003c\/th\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eOutlets\u003c\/td\u003e\n\u003ctd\u003eBanner outlets\u003c\/td\u003e\n\u003ctd\u003e~3,500\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetailers\u003c\/td\u003e\n\u003ctd\u003eIndependent retailers (FY2024)\u003c\/td\u003e\n\u003ctd\u003e~5,800\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eScale\u003c\/td\u003e\n\u003ctd\u003eWholesale revenue\u003c\/td\u003e\n\u003ctd\u003eA$13.6bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLogistics\u003c\/td\u003e\n\u003ctd\u003eOTIF target\u003c\/td\u003e\n\u003ctd\u003e95%+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive Business Model Canvas for Metcash outlining customer segments, value propositions, channels, revenue streams and key activities across all 9 BMC blocks, reflecting real-world wholesale and franchised retail operations. Ideal for presentations, investor discussions and strategic analysis with linked SWOT and competitive insights.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level view of Metcash's business model with editable cells to quickly identify supply-chain and distribution pain points and align supplier, retailer and margin strategies. Saves hours of structuring strategy, perfect for collaborative boardroom reviews or side-by-side competitor comparison.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProcurement and category management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eProcurement negotiates terms, rebates and assortments to maximise value for Metcash and its banners, leveraging scale to drive category margin and reduce cost. Managing proprietary and exclusive SKUs differentiates IGA and other banners and supports loyalty. Optimising shelf-ready packaging and planograms improves on-shelf availability and turnover. Joint business plans with suppliers align promotions and category growth for over 5,000 independent retailers (2024).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWarehousing and national distribution\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMetcash operates ambient, chilled and frozen distribution centres to handle multi-temperature product flows and preserve freshness across perishables. Consolidating loads across its network lowers delivered cost while scheduling transport for metro and regional routes ensures timely replenishment. Inventory controls and cycle counts target high accuracy for roughly 5,000 independent retailers nationally (2024).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePricing, promotions, and trade marketing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSetting competitive wholesale prices and a coordinated 2024 promotional calendar across Metcash’s network of over 3,500 independent retailers ensures margin protection and store competitiveness. The team produces print catalogs, digital campaigns and point-of-sale materials, supported by supplier-funded trade spend and automated claims processing. Trade marketing tracks uplift using POS and loyalty data to optimize promotional ROI and reallocate supplier funds to highest-performing campaigns.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetailer support and store development\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eMetcash provides merchandising, planograms and layout support for retail partners, assisting refits, conversions and new openings while enforcing banner standards to protect brand equity; in 2024 it supported around 4,000 independent retailers. The group delivers training and operational best-practice programs to improve sales, reduce shrink and standardise customer experience across banners.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eMerchandising \u0026amp; planograms\u003c\/li\u003e\n\u003cli\u003eRefits, conversions, openings\u003c\/li\u003e\n\u003cli\u003eTraining \u0026amp; ops best practices\u003c\/li\u003e\n\u003cli\u003eBanner standards enforcement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDemand planning and data analytics\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDemand planning balances service levels and working capital using POS and shipment feeds to trigger replenishment, supporting Metcash’s FY2024 group sales of about AUD 14.5 billion; forecasting aims to protect OTIF targets while compressing inventory days. Analytics spot regional trends and local preferences, and KPI dashboards monitor OTIF, shrink and gross margin in near real time.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFY2024 sales: AUD 14.5bn\u003c\/li\u003e\n\u003cli\u003eReplenishment from POS + shipment data\u003c\/li\u003e\n\u003cli\u003eKPIs: OTIF, shrink, margin\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProcurement, logistics and merchandising drive AUD 14.5bn sales for 5,000+ independents\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eProcurement secures terms, exclusives and supplier-funded promotions to drive category margin for 5,000+ independent retailers (2024). Multi-temperature DCs and consolidated transport optimise cost-to-serve and OTIF replenishment. Merchandising, refits and training standardise banners and improve turnover; demand planning uses POS to support FY2024 sales of AUD 14.5bn.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGroup sales\u003c\/td\u003e\n\u003ctd\u003eAUD 14.5bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndependent retailers\u003c\/td\u003e\n\u003ctd\u003e5,000+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetailers supported\u003c\/td\u003e\n\u003ctd\u003e~4,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Version Awaits\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the exact Metcash Business Model Canvas you'll receive after purchase. It's not a mockup—this live preview reflects the full deliverable, structured and formatted as shown. Upon completing your order you'll get the complete, editable file ready for editing, presenting, or sharing in Word and Excel.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDistribution centers and fleet access\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMetcash maintains a national distribution centre footprint with multi-temperature capacity covering all Australian states and territories, supporting chilled, frozen and ambient product flows. The network combines dedicated fleet operations and contracted transport partners to ensure reliable last‑mile delivery to independent retailers. Material handling systems and targeted automation are deployed in higher‑volume DCs to increase throughput and reduce error rates. Strategic DC locations enable efficient geographic coverage and inventory rotation.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSupplier contracts and buying scale\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAggregated volume across Metcashs network of more than 3,500 independent retailers and reported Group sales of about AUD 16.7 billion in FY2024 gives significant negotiating power with suppliers. Long-term agreements lock in supply and pricing, reducing input volatility for independent retailers. Rebates and volume-based incentives increase margin predictability for Metcash and members. Exclusive distribution and private-label rights (eg Homebrand) strengthen category defensibility.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBanner brands and IP\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMetcash’s banner IP—IGA (over 1,000 stores in 2024), hundreds of Cellarbrations outlets and Mitre 10 trade stores—drives footfall and regional market share. Store standards, brand guidelines and trademarks ensure consistent shopping experiences and protect franchise equity. Private-label ranges boost differentiation and improve gross margins. Marketing assets and aggregated loyalty and transaction data in 2024 strengthen promotional reach and supplier negotiation power.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetailer network relationships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDeep ties with over 3,500 independent retailers (FY24) create stickiness as long-standing owners drive repeat sourcing and local loyalty. Their on-the-ground knowledge informs tailored assortments and promotional plans by region. Multi-year supply agreements stabilize volumes, while advisory councils enable co-creation of category strategies and merchandising initiatives.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eIndependent retailers: over 3,500 (FY24)\u003c\/li\u003e\n\u003cli\u003eStickiness: long-standing ownership ties\u003c\/li\u003e\n\u003cli\u003eAssortments: locally tailored ranges\u003c\/li\u003e\n\u003cli\u003eContracts: multi-year agreements stabilize volumes\u003c\/li\u003e\n\u003cli\u003eGovernance: advisory councils for co-creation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology platforms and data\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eIntegrated ERP, WMS, TMS and EDI provide end-to-end inventory and invoice flows while B2B ordering portals and real-time APIs connect thousands of independent retailers and suppliers; data lakes consolidate POS, shipment and promo performance (millions of transactions daily) and cybersecure infrastructure targets 99.9% uptime in 2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eERP\/WMS\/TMS\/EDI\u003c\/li\u003e\n\u003cli\u003eB2B portals \u0026amp; APIs\u003c\/li\u003e\n\u003cli\u003eData lakes: POS, shipments, promos\u003c\/li\u003e\n\u003cli\u003eCybersecurity: 99.9% uptime\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNational distributor: \u003cstrong\u003e3,500+\u003c\/strong\u003e retailers, \u003cstrong\u003eAUD 16.7bn\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMetcash leverages a national multi‑temperature DC footprint and mixed fleet logistics to serve over 3,500 independent retailers (FY24). Group sales were about AUD 16.7 billion in FY2024, with IGA operating over 1,000 stores in 2024, strengthening supplier leverage and private‑label reach. Integrated ERP\/WMS\/TMS, B2B portals and data lakes support millions of daily transactions and 99.9% uptime (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndependent retailers\u003c\/td\u003e\n\u003ctd\u003e3,500+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGroup sales\u003c\/td\u003e\n\u003ctd\u003eAUD 16.7bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIGA stores\u003c\/td\u003e\n\u003ctd\u003e1,000+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIT uptime\u003c\/td\u003e\n\u003ctd\u003e99.9%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eScale-driven competitive pricing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAggregated buying for Metcash's network of over 3,500 independent retailers reduces landed cost through scale, improving wholesale margins and shelf pricing. Supplier rebate programs and targeted promotions in 2024 boosted member value and cashflow. Extensive private-label ranges deliver higher margin and customer choice. Dedicated pricing support helps independents match major retailers' offers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eReliable nationwide supply\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMetcash supplies 4,000+ independent retailers nationwide, delivering consistent OTIF performance above 95% across metro, regional and remote locations in 2024; a multi-temp logistics network handles fresh, liquor and ambient ranges, demand-planning systems cut stockouts and waste, and scalable surge capacity absorbed peak seasonal volumes in 2024 without major service disruption.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing and category expertise\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMetcash delivers end-to-end promotional planning and execution across its network, serving around 4,000 independent retailers in 2024, aligning national campaigns with store-level timing. Data-led planograms and assortment curation use POS and loyalty data to optimize SKUs and shelf space. Co-op marketing pools retailer budgets to extend reach and frequency. Post-event analytics measure sales uplift and ROI to refine future programs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLocal independence with national backing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eLocal store owners retain autonomy while leveraging Metcash's scale: over 3,500 independent retailers and FY24 group sales of AUD15.4bn enable tailored ranges that meet community needs; banner standards, marketing and training elevate professionalism; shared services (logistics, IT, procurement) reduce complexity and lower operating costs per store.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e3,500+ retailers\u003c\/li\u003e\n\u003cli\u003eFY24 revenue AUD15.4bn\u003c\/li\u003e\n\u003cli\u003eTailored local ranges\u003c\/li\u003e\n\u003cli\u003eShared services: logistics, IT, procurement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOne-stop multi-category wholesale\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eMetcash provides a one-stop multi-category wholesale hub—single partner for grocery, liquor, hardware and auto parts—consolidated deliveries reduce logistics complexity, unified billing and systems streamline admin, and cross-category insights drive growth; FY2024 group sales A$14.2bn serving c.3,500 independent retailers.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSingle partner: grocery, liquor, hardware, auto parts\u003c\/li\u003e\n\u003cli\u003eConsolidated deliveries: lower logistics complexity\u003c\/li\u003e\n\u003cli\u003eUnified billing\/systems: streamlined admin\u003c\/li\u003e\n\u003cli\u003eCross-category insights: growth opportunities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWholesale co-op cuts landed costs for \u003cstrong\u003e3,500+\u003c\/strong\u003e independents; \u003cstrong\u003eAUD15.4bn\u003c\/strong\u003e sales, OTIF \u0026gt;\u003cstrong\u003e95%\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMetcash aggregates procurement for 3,500+ independent retailers, cutting landed costs and boosting wholesale margins; FY24 group sales AUD15.4bn and OTIF \u0026gt;95% (2024) underpin reliable supply. Private-label ranges and supplier rebates improve margins and member cashflow. Multi-category wholesale (grocery, liquor, hardware, auto) and shared services streamline operations.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndependent retailers\u003c\/td\u003e\n\u003ctd\u003e3,500+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFY24 group sales\u003c\/td\u003e\n\u003ctd\u003eAUD15.4bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOTIF\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;95%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCategories\u003c\/td\u003e\n\u003ctd\u003eGrocery, liquor, hardware, auto\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated account management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDedicated account managers deliver strategic planning and support to Metcash partners, coordinating promotions, pricing and service levels across the network. Regular reviews align performance and targets with FY24 group sales of A$13.3bn and ~3,700 independent retailers. Issue escalation paths are streamlined for faster resolution and continuity of supply.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBanner membership programs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eStructured banner agreements set clear standards and member benefits, linking compliance to support and incentives. Members access central marketing campaigns, retailer training and store development programs to drive sales and margins. Regular compliance audits protect brand quality while performance incentives reward growth and execution; Metcash supports over 3,500 independent retailers (2024).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperational support and training\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMetcash provides in-store merchandising and planogram assistance across around 3,500 independent retailers, runs category, compliance and safety workshops reaching over 1,200 participants annually, supplies toolkits for openings, refits and seasonal events, and operates help desks handling roughly 1,000 day-to-day queries weekly to maintain store standards and uptime.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eService-level and performance dashboards\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMetcash publishes transparent KPIs on fill rates, deliveries and claims to its network of over 4,000 independent retailers, enabling real-time performance tracking and accountability. Self-serve portals provide order and invoice visibility while automated alerts flag exceptions and replenish thresholds. Continuous improvement loops with retailers drive monthly remediation and service uplift.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003eTransparent KPIs: fill rates, delivery times, claim rates\u003c\/li\u003e\n\u003cli\u003eSelf-serve portals: order \u0026amp; invoice tracking\u003c\/li\u003e\n\u003cli\u003eAlerts: exceptions \u0026amp; replenishment triggers\u003c\/li\u003e\n\u003cli\u003eContinuous loops: monthly retailer remediation\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital self-service portals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDigital self-service portals provide Metcash’s ~13,000 independent retailers 24\/7 online ordering with EDI integrations, centralized access to catalogs, pricing and promotional assets, plus ticketing for support and credit claims and role-based controls to restrict ordering and approvals to store teams.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e24\/7-online\u003c\/li\u003e\n\u003cli\u003eEDI-integrations\u003c\/li\u003e\n\u003cli\u003ecatalogs-pricing-promos\u003c\/li\u003e\n\u003cli\u003eticketing-support-claims\u003c\/li\u003e\n\u003cli\u003erole-based-access\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated managers, 24\/7 portals and training drive \u003cstrong\u003eA$13.3bn\u003c\/strong\u003e network\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDedicated account managers and structured banner agreements deliver strategic planning, marketing, training and compliance support across Metcash’s FY24 network (group sales A$13.3bn; ~3,700 independent retailers). Self-serve portals, KPIs and automated alerts enable 24\/7 ordering and real-time performance tracking; help desks handle ~1,000 weekly queries and workshops reach ~1,200 participants annually.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGroup sales\u003c\/td\u003e\n\u003ctd\u003eA$13.3bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndependent retailers\u003c\/td\u003e\n\u003ctd\u003e~3,700\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHelp desk queries\u003c\/td\u003e\n\u003ctd\u003e~1,000\/week\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWorkshop participants\u003c\/td\u003e\n\u003ctd\u003e~1,200\/yr\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect sales and account teams\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDirect sales and account teams deliver face-to-face engagement for planning and negotiation, supporting execution with joint store visits and regular business reviews; as of 2024 Metcash services approximately 3,500 independent retailers across Australia. Regional coverage ensures local relevance and tailored assortments to drive sales and margins. Fast feedback loops from account teams enable rapid execution of promotions and shelving changes, improving response times to market shifts.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eB2B e-commerce and EDI\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMetcash offers online ordering portals with content feeds and EDI for high-volume automated transactions, supporting its network of over 2,800 independent retailers. Real-time inventory and pricing visibility drives faster replenishment and dynamic pricing across grocery and hardware channels. EDI integrations enable batch and real-time order flows, reducing manual processing for large traders. Back-office integration connects portals to POS, ERP and replenishment systems for end-to-end efficiency.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNational distribution network\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMetcash’s national distribution network delivers DC-to-store on scheduled runs across Australia, supporting over 3,500 independent retailers. Cross-docking hubs accelerate flow-through by minimising storage dwell and enabling same-day onward dispatch. Multi-temp routing combines ambient, chilled and frozen lanes for load and cost efficiency while digital proof-of-delivery and real-time tracking provide end-to-end visibility.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetailer conferences and trade shows\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eRetailer conferences and trade shows showcase new products and promotions, run training sessions and best-practice workshops, and enable supplier-retailer networking to align category and promotional plans; in 2024 Metcash supported over 3,000 independent retailers, using events to convert meetings into immediate orders and PDPs.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eShowcases: live product demos\u003c\/li\u003e\n\u003cli\u003eTraining: upskill store teams\u003c\/li\u003e\n\u003cli\u003eNetworking: align supply plans\u003c\/li\u003e\n\u003cli\u003eOrders: event-driven purchase capture\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital marketing and CRM\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDigital marketing and CRM use email, portals, and apps to push promos and insights; global email users reached 4.3 billion in 2024 (Statista), expanding reach for Metcash channels.\u003c\/p\u003e\n\u003cp\u003ePersonalized offers by store profile drive relevance—66% of consumers in 2024 expect personalized experiences (Salesforce).\u003c\/p\u003e\n\u003cp\u003eContent hubs host campaign assets and feedback collection loops to refine programs and improve conversion and retention.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eEmail reach: 4.3B users (2024)\u003c\/li\u003e\n\u003cli\u003e66% expect personalization (2024)\u003c\/li\u003e\n\u003cli\u003eChannels: email, portals, apps, content hubs, feedback\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel wholesale drives assortments \u0026amp; promos for \u003cstrong\u003e~3,500\u003c\/strong\u003e retailers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMetcash channels combine direct sales, regional account teams and national DC-led distribution to service ~3,500 independent retailers, enabling fast promo execution and tailored assortments. Digital portals, EDI and POS\/ERP integration support ~2,800 online-enabled retailers for automated replenishment and dynamic pricing. Events, CRM and content hubs drive activation—~3,000 retailers engaged via conferences; email reach scales global visibility.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndependent retailers served\u003c\/td\u003e\n\u003ctd\u003e~3,500\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOnline-enabled retailers\u003c\/td\u003e\n\u003ctd\u003e~2,800\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetailer events\u003c\/td\u003e\n\u003ctd\u003e~3,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmail reach\u003c\/td\u003e\n\u003ctd\u003e4.3B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConsumers expecting personalization\u003c\/td\u003e\n\u003ctd\u003e66%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndependent grocery retailers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIndependent IGA and unaffiliated supermarkets use Metcash to gain scale, with Metcash supplying over 1,300 IGA stores and more than 1,700 independent grocery outlets across metro and regional Australia. Focus is on fresh, ambient and private label ranges, which drove grocery wholesale sales of about AUD 12.5 billion in FY24. Metcash provides merchandising, logistics and marketing support so independents can compete with major chains. This network prioritises local assortment and regional distribution efficiencies.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndependent liquor retailers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIndependent liquor retailers, led by Cellarbrations and other Metcash banners, prioritize broad assortment and promotional support to drive traffic and margin; they focus across premium, mainstream and RTD categories to match local demand. They must maintain strict compliance with state and territory liquor licensing and responsible service laws. Sales spike seasonally around December–January holidays and major sporting and public events, requiring inventory and promo planning.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHardware and trade stores\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMitre 10 and independent hardware operators (around 300 stores in 2024) rely on Metcash for consistent supply of tools and building materials, supporting trade accounts that demand reliable delivery and next-day fulfilment where possible; strong in-store merchandising and curated project packs boost average basket value and repeat trade for professional builders and DIY customers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAutomotive parts retailers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eAutomotive parts retailers (3,500+ independent outlets) require broad availability and SKU depth across thousands of lines, with time-critical same-day replenishment for service bays; SKU complexity demands accurate data and forecasting, and consolidated logistics plus single billing reduces working capital and admin for independents.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e3,500+ outlets\u003c\/li\u003e\n\u003cli\u003ethousands SKUs\u003c\/li\u003e\n\u003cli\u003esame-day replenishment\u003c\/li\u003e\n\u003cli\u003econsolidated logistics \u0026amp; billing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRemote and convenience operators\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eRemote and convenience operators are predominantly small-format stores in regional and remote areas served by Metcash, which supplies around 3,500 independent retailers in Australia (2024). These outlets have a high need for reliable, frequent deliveries and tailored assortments to match local demand; limited backroom space drives short, regular drops. Metcash also prioritises inclusion of local suppliers to differentiate range and support community sales.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ec.3,500 independent stores (2024)\u003c\/li\u003e\n\u003cli\u003eHigh-frequency deliveries due to limited backroom\u003c\/li\u003e\n\u003cli\u003eTailored localised ranges\u003c\/li\u003e\n\u003cli\u003eSupport for local supplier inclusion\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWholesale network supplies \u003cstrong\u003e~AUD 12.5bn\u003c\/strong\u003e groceries to \u003cstrong\u003e~3,000\u003c\/strong\u003e stores and \u003cstrong\u003e3,500+\u003c\/strong\u003e outlets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMetcash serves ~1,300 IGA and \u0026gt;1,700 independent grocery stores, supplying fresh, ambient and private label ranges that drove grocery wholesale sales of ~AUD 12.5bn in FY24. It supports ~3,500 automotive outlets, ~300 Mitre 10\/hardware stores and ~3,500 regional\/convenience retailers with logistics, merchandising and promotional support to match local demand and seasonal spikes.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eStores\u003c\/th\u003e\n\u003cth\u003eKey FY24 data\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGrocery (IGA \u0026amp; independents)\u003c\/td\u003e\n\u003ctd\u003e~3,000+\u003c\/td\u003e\n\u003ctd\u003eGrocery wholesale ~AUD 12.5bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLiquor\u003c\/td\u003e\n\u003ctd\u003e—\u003c\/td\u003e\n\u003ctd\u003eSeasonal peaks Dec–Jan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAutomotive\u003c\/td\u003e\n\u003ctd\u003e3,500+\u003c\/td\u003e\n\u003ctd\u003eHigh SKU depth, same-day replen\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHardware\u003c\/td\u003e\n\u003ctd\u003e~300\u003c\/td\u003e\n\u003ctd\u003eTrade focus, next-day fulfil\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegional\/convenience\u003c\/td\u003e\n\u003ctd\u003e~3,500\u003c\/td\u003e\n\u003ctd\u003eHigh-frequency deliveries\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCost of goods sold\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCost of goods sold is Metcashs primary expense, driven by purchasing multi-category inventory to supply about 3,500 independent retailers; supplier terms and rebates materially influence gross margins. Currency swings and commodity movements (dairy, meat, fuel) feed through to input prices, while shrink and obsolescence require tight inventory and waste controls to protect margins.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics and warehousing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eLogistics and warehousing costs for Metcash center on DC operations including labor, energy and maintenance, with variable transport expenses such as linehaul, line fees, fuel and surcharges driving margin pressure. Cold-chain requirements for chilled and frozen inventory raise capital and operating spend through refrigerated trailers, temperature monitoring and higher energy use. Packaging, pallets and handling equipment add ongoing CAPEX and inventory-of-items costs that scale with volume and SKU complexity.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and systems\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTechnology and systems costs for Metcash cover ERP, WMS and TMS licences and support, cloud hosting, cybersecurity and data tools, plus EDI\/integration maintenance and ongoing automation programs; with FY24 group sales ~AUD 13.5bn, IT and transformation investments were reportedly in the low hundreds of millions, reflecting multiyear spend on cloud migration, security hardening and process automation.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing and promotions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eMetcash's marketing and promotions cost structure covers catalog production, media buys and digital campaigns, co-op administration and claims processing, in-store materials and merchandising teams, plus event and conference expenditures; Australian retail benchmark for marketing spend was about 2–5% of revenue in 2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCatalogs: print + digital\u003c\/li\u003e\n\u003cli\u003eMedia buys \u0026amp; digital ads\u003c\/li\u003e\n\u003cli\u003eCo-op admin \u0026amp; claims\u003c\/li\u003e\n\u003cli\u003eIn-store materials \u0026amp; merch teams\u003c\/li\u003e\n\u003cli\u003eEvents \u0026amp; conferences\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePeople and overheads\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePeople and overheads for Metcash cover salaries for commercial, operations and support staff, training, safety and compliance programs, property leases, utilities and insurance, and corporate governance; these cost lines were detailed in Metcash FY24 full-year results released 21 May 2024.\u003c\/p\u003e\n\u003cp\u003eThese items drive a significant portion of operating expenses and are managed centrally through corporate functions and governance frameworks.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSalaries: commercial, operations, support\u003c\/li\u003e\n\u003cli\u003eTraining, safety, compliance\u003c\/li\u003e\n\u003cli\u003eLeases, utilities, insurance\u003c\/li\u003e\n\u003cli\u003eCorporate functions \u0026amp; governance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGroup sales \u003cstrong\u003eAUD 13.5bn\u003c\/strong\u003e: COGS, logistics and commodity swings squeeze margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCost of goods sold is Metcashs largest expense, supplying ~3,500 independent retailers; FY24 group sales were AUD 13.5bn and supplier terms, rebates, commodity and currency swings materially affect gross margin. Logistics, warehousing and cold-chain drive variable transport, labor, energy and CAPEX pressure. IT\/transformation spend in FY24 was in the low hundreds of millions AUD; marketing ran ~2–5% of revenue while people, leases and compliance form significant central overheads.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eCost Item\u003c\/th\u003e\n\u003cth\u003eFY24 value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGroup sales\u003c\/td\u003e\n\u003ctd\u003eAUD 13.5bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail network\u003c\/td\u003e\n\u003ctd\u003e~3,500 stores\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIT \u0026amp; transformation\u003c\/td\u003e\n\u003ctd\u003eLow hundreds of millions AUD\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMarketing\u003c\/td\u003e\n\u003ctd\u003e~2–5% of revenue\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWholesale product margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePrimary revenue is generated from selling wholesale goods to independent retailers, with Metcash servicing over 5,000 stores in 2024 and channel sales concentrated in food, liquor and hardware.\u003c\/p\u003e\n\u003cp\u003eGross margin is driven by product mix and scale, with private label growth in 2024 expanding the margin pool as double-digit penetration improved unit margins.\u003c\/p\u003e\n\u003cp\u003eVolume growth in 2024 supported operating leverage, reducing per-unit costs and lifting contribution to fixed costs across distribution and procurement networks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBanner and membership fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBanner and membership fees for Metcash cover brand usage and program participation across its network that supplies more than 3,500 independent retailers (2024), with tiered fee structures linked to compliance standards and service levels. These fees feed marketing funds and retailer support programs, helping finance national promotions and category management. The model strengthens retailer commitment and improves retention through aligned incentives and service tiers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics and service fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eLogistics and service fees cover delivery, cross-dock and special handling charges, with optional store-set and merchandising services offered to Metcash’s ~3,500 independent retailers; these fees help recover distribution costs across 15 Australian distribution centres. Bespoke solutions are typically contracted on a cost-plus basis to cover variable handling and labour. This revenue stream improves recovery of operational costs and supports margin resilience.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSupplier-funded trade income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpsupplier-funded trade income for metcash in fy2024 delivered aud through rebates co-op marketing and promotional allowances offsetting retailer price investments supporting gross margin. joint business plan incentives over-riders drive category-specific growth while display media monetization convert store digital real estate into incremental revenue. these funds effectively subsidize pricing fund activity reducing net cost to independent retailers.\u003e\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\u003cli\u003eRebates and allowances: AUD 658.3m (FY2024)\u003c\/li\u003e\u003cli\u003eJoint business plan incentives and over-riders: targeted category support\u003c\/li\u003e\u003cli\u003eDisplay and media monetization: in-store and digital ad revenue\u003c\/li\u003e\u003cli\u003eOffsets retailer price investments: lowers net retail cost\u003c\/li\u003e\n\u003c\/psupplier-funded\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData and advisory services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMetcash monetizes category analytics and shopper insights across its network of around 3,500 independent retailers (2024), selling subscription access to premium performance dashboards, planogram and layout services, and paid training and consulting packages that convert data into executional revenue.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eMonetized insights: subscription dashboards\u003c\/li\u003e\n\u003cli\u003ePaid training: consulting packages\u003c\/li\u003e\n\u003cli\u003ePlanograms: layout services\u003c\/li\u003e\n\u003cli\u003eRecurring revenue: analytics subscriptions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWholesale to \u003cstrong\u003e5,000+\u003c\/strong\u003e stores; \u003cstrong\u003eAUD 658.3m\u003c\/strong\u003e funds promotions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePrimary revenue from wholesale goods to over 5,000 stores (2024), concentrated in food, liquor and hardware.\u003c\/p\u003e\n\u003cp\u003eSupplier-funded trade income was AUD 658.3m in FY2024, funding promotions and supporting gross margin.\u003c\/p\u003e\n\u003cp\u003eBanner\/membership and logistics fees from ~3,500 independent retailers (2024) generate recurring and service income.\u003c\/p\u003e\n\u003cp\u003eAnalytics, private label growth and volume-driven operating leverage boost margin resilience and recurring receipts.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores serviced\u003c\/td\u003e\n\u003ctd\u003e5,000+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndependent retailers\u003c\/td\u003e\n\u003ctd\u003e~3,500\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupplier-funded trade\u003c\/td\u003e\n\u003ctd\u003eAUD 658.3m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDistribution centres\u003c\/td\u003e\n\u003ctd\u003e15\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58098123571548,"sku":"metcash-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/metcash-business-model-canvas.png?v=1781800926","url":"https:\/\/pestel-analysis.com\/products\/metcash-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}