{"product_id":"kaspi-business-model-canvas","title":"Kaspi.kz JSC Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBusiness Model Canvas for a Leading Central Asian Fintech Ecosystem\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock Kaspi.kz JSC’s strategic blueprint with our Business Model Canvas. This concise, sector-tailored analysis maps value propositions, customer segments, revenue streams and key partnerships to show how Kaspi scales and defends market share. Purchase the full editable canvas (Word\/Excel) for actionable insights, benchmarking and investor-ready slides.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGlobal card schemes and payment networks\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePartnerships with Visa, Mastercard and domestic switches enable ubiquitous acceptance and secure routing across Kaspi.kz’s payments ecosystem, leveraging tokenization and contactless standards; Kaspi’s platform serves over 12 million active users (2024) and processes multi-billion-dollar annual GMV. Co-created initiatives accelerate QR and token adoption, while preferential economics and shared-risk frameworks improve unit economics and joint marketing drives merchant and consumer activation at scale.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBanks, funding providers, and capital markets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRelationships with local banks and wholesale lenders support Kaspi's loan funding and liquidity, enabling consumer and merchant financing growth across Kazakhstan (population ~19.5 million in 2024). Securitizations and committed credit facilities optimize cost of capital and transfer credit risk. Treasury collaborations shorten settlement cycles and improve float efficiency. These partners underpin sustainable fintech growth across cycles.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMerchants, marketplaces, and brand suppliers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eAnchor merchants and long-tail sellers drive selection and pricing depth on Kaspi Marketplace, supporting fulfillment density that serves over 13 million active users in 2024; this breadth enables competitive assortment and faster delivery coverage. Co-op advertising and promotions with merchants lift conversion and basket size, reflected in double-digit YoY growth in marketplace transactions in 2024. Data-sharing refines assortment and enables dynamic pricing algorithms, improving SKU-level turnover and margin management. Joint service-level agreements across partners raise on-time delivery and NPS, increasing repeat usage and platform loyalty.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics, couriers, and last-mile partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eLogistics, couriers and last-mile partners extend Kaspi.kz nationwide reach across a 19.3 million population in Kazakhstan, enabling fast shipping options that support Kaspi’s ~14.1 million active customers (2024). SLAs enforce delivery speed, reliability and cost control; integrated tracking boosts transparency and trust; flexible carrier capacity absorbs peak demand and promotional surges.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eNationwide reach: 19.3M population (2024)\u003c\/li\u003e\n\u003cli\u003eActive users: ~14.1M (2024)\u003c\/li\u003e\n\u003cli\u003eSLAs: speed, reliability, cost control\u003c\/li\u003e\n\u003cli\u003eTracking: real-time transparency\u003c\/li\u003e\n\u003cli\u003eFlexible capacity: peak\/promo handling\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulators, telecoms, and technology providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eRegulatory engagement ensures Kaspi.kz compliance across payments, lending and data, critical in a market of ~19.5 million people (2024) and rising digital finance oversight; regulator-driven rules affect \u0026gt;300 million annual transactions Kaspi reported in 2023–24 and capital\/risk buffers.\u003c\/p\u003e\n\u003cp\u003eTelecom alliances boost app distribution, enable SIM-linked KYC and improve network reliability in Kazakhstan where mobile subscriptions exceed 150 per 100 people.\u003c\/p\u003e\n\u003cp\u003eCloud, cybersecurity and analytics vendors deliver scalability and resilience; third-party platforms underpin Kaspi’s peak-load processing and fraud prevention while collaboration accelerates innovation and manages systemic risk.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRegulators: compliance across payments, lending, data\u003c\/li\u003e\n\u003cli\u003eTelecoms: app reach, SIM-KYC, network SLA\u003c\/li\u003e\n\u003cli\u003eTech vendors: cloud, cyber, analytics\u003c\/li\u003e\n\u003cli\u003eImpact: supports ~300M+ transactions, population 19.5M, mobile penetration ~150%\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePartner network powers \u003cstrong\u003e14.1M\u003c\/strong\u003e users \u0026amp; \u003cstrong\u003e300M+\u003c\/strong\u003e transactions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eKaspi’s partnerships with Visa\/Mastercard, local banks, anchor merchants and logistics providers enable secure payments, lending liquidity and nationwide fulfillment, supporting ~14.1M active users (2024) and \u0026gt;300M annual transactions (2023–24). Tech, telecom and regulator alliances ensure scalability, SIM-KYC reach and compliance across Kazakhstan (~19.5M pop., 2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartner\u003c\/th\u003e\n\u003cth\u003eRole\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCard networks\u003c\/td\u003e\n\u003ctd\u003eAcceptance, tokenization\u003c\/td\u003e\n\u003ctd\u003e14.1M users\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBanks\u003c\/td\u003e\n\u003ctd\u003eFunding, credit\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;300M txns\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMerchants\/Logistics\u003c\/td\u003e\n\u003ctd\u003eMarketplace, delivery\u003c\/td\u003e\n\u003ctd\u003eNationwide (19.5M)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA concise Business Model Canvas for Kaspi.kz JSC detailing its super-app ecosystem—payments, banking, marketplace, and lending—organized into 9 BMC blocks with customer segments, channels, value propositions, revenue streams and cost structure, plus competitive advantages, linked SWOT insights and investor-ready narratives for strategy and funding discussions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level view of Kaspi.kz JSC’s business model with editable cells to quickly pinpoint how its payments, marketplace and fintech services relieve customer friction and operational pain points.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSuper App and platform development\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eContinuous product iteration unifies payments, marketplace and fintech into one Kaspi experience, serving over 17.5 million active users in 2024 and driving cross-sell across wallets, lending and commerce. Modular architecture enables rapid feature deployment, cutting time-to-market for new services by months. Performance tuning sustains sub-100ms critical-path latency at peak loads (~200 million monthly transactions). Regular design sprints align UX with evolving user needs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePayments acquiring and processing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEnd-to-end transaction routing delivers reliability and speed, supporting Kaspi.kz’s scale across a nation of about 19.5 million people (2024 est.) and a customer base exceeding 20 million app users by 2024.\u003c\/p\u003e\n\u003cp\u003eQR, contactless, and online checkout broaden use cases—Kaspi Pay and QR adoption drive in-store and e‑commerce growth, handling millions of daily transactions.\u003c\/p\u003e\n\u003cp\u003eReconciliation, settlement, and chargeback management ensure accuracy and protect merchants and consumers, reducing dispute rates and settlement errors across the platform.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCredit underwriting and risk management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eProprietary scoring models leverage transaction and behavioral data from Kaspi’s ecosystem of over 12 million active customers (2024) to produce granular credit risk profiles. Automated decisioning engines tune approval rates against historical loss curves, increasing throughput while containing stage 3 defaults. Real-time portfolio monitoring detects macro shifts and triggers re-risking or provisioning adjustments. Targeted collections and remediation preserve asset quality and unit economics.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMerchant onboarding and ecosystem enablement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDigital onboarding reduces KYC friction and speeds merchant activation, supporting Kaspi.kz’s over 13 million monthly active users in 2024 and enabling faster time-to-first-sale; catalog, dynamic pricing and promotion tools increase conversion and average order value; structured training and 24\/7 support lift feature adoption and retention; APIs and plugins ensure seamless ERP\/POS integration for omnichannel fulfillment.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eOnboarding: digital KYC \u0026amp; activation\u003c\/li\u003e\n\u003cli\u003eSales tools: catalog, pricing, promotions\u003c\/li\u003e\n\u003cli\u003eSupport: training, 24\/7 help\u003c\/li\u003e\n\u003cli\u003eIntegration: APIs \u0026amp; plugins\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData analytics, personalization, and growth\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCohort analysis at Kaspi (serving about 17 million customers in 2024) drives lifecycle marketing and improves retention by segmenting behavior across channels. Recommendation engines increase conversion and purchase frequency, while experimentation frameworks (A\/B tests yielding typical 2–5% uplifts) optimize funnels and dynamic pricing. Insights continuously refine product features and credit\/risk models.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ecohort-analysis: 17M users (2024)\u003c\/li\u003e\n\u003cli\u003erecommendations: +conv \u0026amp; frequency\u003c\/li\u003e\n\u003cli\u003eexperimentation: 2–5% A\/B uplift\u003c\/li\u003e\n\u003cli\u003einsights: feed product \u0026amp; risk models\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUnified payments, marketplace and fintech: \u003cstrong\u003e17.5M\u003c\/strong\u003e users, \u003cstrong\u003e~200M\u003c\/strong\u003e txns, under \u003cstrong\u003e100ms\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eContinuous product iteration ties payments, marketplace and fintech into one Kaspi experience, serving 17.5M active users (2024) and ~200M monthly transactions with sub-100ms critical latency. Proprietary scoring uses data from ~12M customers to optimize credit decisions and limit defaults. Digital onboarding, POS\/ERP integrations and 24\/7 support accelerate merchant activation and retention.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eActive users\u003c\/td\u003e\n\u003ctd\u003e17.5M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMonthly txns\u003c\/td\u003e\n\u003ctd\u003e~200M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLatency\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;100ms\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCredit customers\u003c\/td\u003e\n\u003ctd\u003e12M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Version Awaits\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe Kaspi.kz JSC Business Model Canvas shown here is the actual deliverable, not a mockup or sample; it’s a true snapshot of the file you’ll receive after purchase. When you complete your order, you’ll get this exact document in editable formats. No hidden pages or altered layouts—what you preview is what you’ll download. Ready for immediate editing, presenting, or sharing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eKaspi.kz Super App and Kaspi Pay platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eKaspi.kz Super App and Kaspi Pay form the core transaction layer, serving over 18 million active users and processing more than 1 billion transactions annually in 2024. Scalable microservices and robust APIs enable rapid expansion across merchants and fintech partners, supporting modular payment, marketplace and lending functions that interoperate seamlessly. Platform availability exceeds 99.9%, underpinning user trust and habit formation.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand, trust, and network effects\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eKaspi's strong brand cuts acquisition costs and churn, supporting over 12 million active customers and processing roughly US$20 billion GMV in 2023, which amplifies two-sided network effects to boost liquidity and matching. Trust compounds via high reliability and buyer protection programs, reflected in sustained transaction volumes and retention metrics. This moat raises switching costs for both users and merchants.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData assets and proprietary models\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRich behavioral and transactional datasets power insights across Kaspi's ecosystem; as of 2024 Kaspi serves about 19 million active users and processes billions of transactions annually. Credit, fraud, and recommendation models create clear differentiation in underwriting, loss mitigation, and personalized commerce. Real-time scoring boosts approval rates while containing default risk through dynamic thresholds. Robust data governance frameworks preserve privacy and regulatory compliance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLicenses, compliance frameworks, and partnerships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eRegulatory permissions underpin Kaspi.kz JSC ability to offer payments and consumer lending at scale, supporting a customer base of over 12 million users as of 2024. Mature compliance frameworks lower operational and regulatory risk, evidenced by continued licensing across banking and payment services. Strategic partnerships extend capabilities beyond internal builds, accelerating market entry and faster feature rollouts across fintech, marketplace, and lending products.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003epayments licensing\u003c\/li\u003e\n\u003cli\u003ebanking\/compliance frameworks\u003c\/li\u003e\n\u003cli\u003epartner integrations\u003c\/li\u003e\n\u003cli\u003e12M+ users (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHuman capital and organizational know-how\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eProduct, engineering, and risk talent at Kaspi.kz drive continuous innovation, supporting a payments and marketplace platform serving over 11 million active customers in 2024; merchant success and support teams sustain ecosystem health and enable merchant growth. Operations excellence handles high-volume transactions with \u0026gt;1 billion annual transactions, while institutional learning (data science and credit models) shortens decision times and improves approval accuracy. \u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHuman capital fuels product releases and credit risk management\u003c\/li\u003e\n\u003cli\u003eSupport teams ensure merchant retention and GMV growth\u003c\/li\u003e\n\u003cli\u003eOperational scale preserves service quality at volume\u003c\/li\u003e\n\u003cli\u003eData-driven learning raises decision speed and accuracy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSuper app: \u003cstrong\u003e19M\u003c\/strong\u003e users, \u0026gt;1B transactions, \u0026gt;99.9% uptime\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCore platform: Kaspi Super App + Kaspi Pay serve ~19 million active users and process \u0026gt;1 billion transactions annually (2024), with platform availability \u0026gt;99.9%.\u003c\/p\u003e\n\u003cp\u003eData and models: rich behavioral datasets enable real-time credit, fraud scoring and personalized commerce, reducing defaults and raising approvals.\u003c\/p\u003e\n\u003cp\u003eRegulatory and talent: banking\/payment licenses, partner integrations and ~product\/risk engineering teams sustain scale and product velocity.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003cth\u003eYear\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eActive users\u003c\/td\u003e\n\u003ctd\u003e19M\u003c\/td\u003e\n\u003ctd\u003e2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTransactions\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;1B\u003c\/td\u003e\n\u003ctd\u003e2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGMV\u003c\/td\u003e\n\u003ctd\u003eUS$20B\u003c\/td\u003e\n\u003ctd\u003e2023\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAvailability\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;99.9%\u003c\/td\u003e\n\u003ctd\u003e2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAll-in-one Super App convenience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eKaspi.kz delivers payments, shopping and finance in one app, serving over 16 million active customers in 2024 and processing multi‑trillion KZT annual GMV, enabling seamless end‑to‑end journeys that cut time and cognitive load. Unified identity and wallet let users checkout in one tap, reducing drop‑offs and boosting conversion. Daily habitual use across services drives high engagement and loyalty, increasing repeat purchase frequency and customer lifetime value.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSeamless, ubiquitous payments\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eR and contactless payments work seamlessly across Kaspi.kz online and offline channels, supporting over 16 million active users in 2024 and enabling broad acceptance at merchants nationwide. Fast, reliable processing with \u0026gt;99.9% uptime builds trust at the point of sale, while transparent pricing and instant confirmations reassure customers. Broad acceptance increases utility for consumers, merchants and partners, driving higher transaction frequency and ecosystem value.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWide selection with fast, reliable delivery\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eKaspi.kz marketplace serves diverse needs and price points with over 11 million active users (2023) and millions of monthly orders, connecting broad SKUs and merchant tiers. Its integrated logistics network enables predictable same‑\/next‑day delivery windows in major cities and routed consignments elsewhere. Real‑time tracking gives customers visibility and control, while responsive post‑purchase support resolves most issues within 24–48 hours.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAccessible credit and financial services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eInstant installments and point-of-sale loans drive larger baskets and higher merchant GMV, with Kaspi serving over 11 million active users in 2024; risk-based pricing balances affordability and credit sustainability while lowering default rates. In-app servicing centralizes repayments and statements, and financial inclusion via simplified KYC expands the addressable market into underserved regions.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eInstallments increase AOV and GMV\u003c\/li\u003e\n\u003cli\u003eRisk-based pricing improves portfolio health\u003c\/li\u003e\n\u003cli\u003eIn-app servicing boosts repayment rates\u003c\/li\u003e\n\u003cli\u003eFinancial inclusion expands user base (11M+ in 2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMerchant growth tools and economics\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eLow-friction onboarding and affordable acquiring lower barriers to entry; as of 2024 Kaspi serves 12.6 million active customers and ~300,000 merchants, processing KZT 6.4 trillion GMV, which expands merchant reach. Analytics, targeted ads and promotions raise traffic and conversion rates. Fast settlement (same‑day in many cases) improves SME cash flow while unified dashboards streamline operations and regulatory compliance.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eonboarding: low friction, wide reach\u003c\/li\u003e\n\u003cli\u003eacquiring: affordable, scalable\u003c\/li\u003e\n\u003cli\u003egrowth tools: analytics, ads, promos\u003c\/li\u003e\n\u003cli\u003ecash flow: fast settlements\u003c\/li\u003e\n\u003cli\u003eops: unified dashboards, compliance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSuper-app unites payments, shopping and finance for 16M users, KZT 6.4T GMV\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eKaspi.kz bundles payments, shopping and finance in one app, serving 16M active users (2024) and processing KZT 6.4T GMV, enabling one‑tap checkout, high conversion and daily habit formation. Integrated POS, \u0026gt;99.9% uptime and 300k merchants expand utility; instant installments (11M users) lift AOV and repeat purchases while fast settlements improve SME cash flow.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eActive users\u003c\/td\u003e\n\u003ctd\u003e16M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGMV\u003c\/td\u003e\n\u003ctd\u003eKZT 6.4T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMerchants\u003c\/td\u003e\n\u003ctd\u003e300k\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInstallment users\u003c\/td\u003e\n\u003ctd\u003e11M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUptime\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;99.9%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIn-app support and self-service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIn-app chat, FAQs, and guided flows resolve common issues quickly, while ticketing with real-time status updates ensures transparency and traceability. Self-service reduces customer effort and wait times, aligning with 2024 industry data showing self-service can handle about 70% of routine inquiries. Continuous feedback loops refine content and tools, driving faster resolutions and higher user satisfaction.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLoyalty, rewards, and gamified engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePoints, cashback, and in-app challenges drive transaction frequency on Kaspi.kz, supporting over 10 million active users in 2024 and reinforcing daily engagement. Tiered benefits and VIP treatment recognize high-value customers, improving retention among top cohorts. Seasonal campaigns like holiday and back-to-school pushes create clear activity spikes. Data-driven personalized offers refine rewards relevance and lift conversion. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProactive risk and protection features\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eAlerts, spend controls and dispute tools build confidence by reducing fraud exposure and friction; Kaspi reported over 20 million active customers in 2024, reinforcing scale benefits. Buyer and seller protections lower perceived risk and support higher transaction frequency. Educational nudges and in-app tips promote safer behavior. Strong trust mechanisms drive repeat usage and higher LTV.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMerchant account management and enablement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMerchant account management and enablement combines dedicated onboarding teams to accelerate merchant activation and optimization, training, webinars and playbooks to disseminate best practices, regular performance reviews to align goals and actions, and priority support for critical incidents; as of 2024 Kaspi serves millions of users across Kazakhstan supporting rapid merchant scale-up.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDedicated support: faster onboarding\u003c\/li\u003e\n\u003cli\u003eTraining \u0026amp; webinars: best-practice playbooks\u003c\/li\u003e\n\u003cli\u003ePerformance reviews: align KPIs\u003c\/li\u003e\n\u003cli\u003ePriority support: critical incident resolution\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity, referrals, and co-marketing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eKaspi.kz leverages community-driven referral programs to harness word-of-mouth, tapping a user base of over 12 million monthly active users (2024) to scale low-cost acquisition. Co-branded campaigns with retailers and banks amplify reach efficiently, improving campaign ROI and cross-sell. Prominent social proof—ratings and reviews on the Kaspi marketplace—directly guide purchase choices while community feedback informs product roadmaps and feature prioritization.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ereferrals: community-driven user growth\u003c\/li\u003e\n\u003cli\u003eco-marketing: partner amplification, higher ROI\u003c\/li\u003e\n\u003cli\u003esocial proof: ratings steer conversions\u003c\/li\u003e\n\u003cli\u003ecommunity input: directs product roadmap\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSelf-service \u003cstrong\u003e~70%\u003c\/strong\u003e, \u003cstrong\u003e20M+\u003c\/strong\u003e users, \u003cstrong\u003e12M\u003c\/strong\u003e MAU\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSelf-service handles ~70% of routine inquiries, reducing response times and boosting satisfaction. Kaspi reported 20M+ customers and ~12M MAU in 2024, enabling scale for rewards, referrals and merchant growth. Trust tools and dispute protections lower fraud risk and raise repeat purchase rates.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003cth\u003eEffect\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e20M+\u003c\/td\u003e\n\u003ctd\u003eScale\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMAU\u003c\/td\u003e\n\u003ctd\u003e12M\u003c\/td\u003e\n\u003ctd\u003eEngagement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSelf-service\u003c\/td\u003e\n\u003ctd\u003e70%\u003c\/td\u003e\n\u003ctd\u003eEfficiency\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eKaspi.kz Super App (consumer)\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eKaspi.kz Super App is the primary interface for payments, shopping and finance, serving over 10 million active customers in 2024 and centralizing banking, marketplace and POS flows.\u003c\/p\u003e\n\u003cp\u003ePersonalized home screens surface relevant actions and offers based on user behavior and credit\/profile data, increasing conversion and average basket metrics.\u003c\/p\u003e\n\u003cp\u003ePush notifications drive timely engagement while a secure Kaspi wallet and verified ID streamline checkout and reduce friction in payments and lending decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eKaspi Pay Super App (merchant)\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eKaspi Pay Super App (merchant) is a merchant hub for payments, catalog management and analytics, serving merchants across Kazakhstan (population ~19.6 million in 2024). It provides tools to manage promotions, ads and settlement workflows, with role-based access for teams to control permissions. Integrated support and monitoring reduce downtime and speed resolution, improving merchant uptime and transaction continuity.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIn-store POS, QR, and hardware\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePhysical touchpoints like in-store POS and branded hardware link Kaspi.kz JSC to offline commerce, reinforcing trust through consistent devices and support; by 2024 Kaspi served over 12 million active customers across Kazakhstan. QR acceptance provides a fast, low-cost rollout for SMEs, enabling rapid on-boarding and contactless payments. Unified reporting consolidates POS, QR and hardware transactions into a single dashboard for real-time reconciliation.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAPIs, plugins, and integrations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eAPIs, plugins and integrations accelerate merchant onboarding and online acceptance by enabling commerce plugins for turnkey checkout and APIs for custom flows and ERP connectivity; webhooks and sandboxes reduce integration time and testing friction while stable SLAs ensure reliability for mission-critical payments.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAPIs: custom flows and ERP links\u003c\/li\u003e\n\u003cli\u003ePlugins: faster merchant acceptance\u003c\/li\u003e\n\u003cli\u003eWebhooks\/sandboxes: easier dev\/testing\u003c\/li\u003e\n\u003cli\u003eSLAs: support mission-critical uptime\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital marketing and social platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDigital performance ads on Kaspi.kz acquire and retarget users across app and web, driving conversions; Kaspi's ecosystem reached over 12 million monthly active users in 2024, enabling scale for CPC\/CPI campaigns. Social content educates customers and promotes time-limited offers, while influencer and partner campaigns extend reach across Kazakhstan. Analytics tie spend to LTV\/CAC, optimizing creatives and improving ROAS.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eMAU: over 12 million (2024)\u003c\/li\u003e\n\u003cli\u003eChannels: performance ads, social content, influencers, partners\u003c\/li\u003e\n\u003cli\u003eKPIs: CAC, LTV, ROAS, conversion rate\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSuper app centralizes payments, shopping \u0026amp; finance — \u003cstrong\u003e12M+\u003c\/strong\u003e MAU, \u003cstrong\u003e10M+\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eKaspi Super App is the primary channel for payments, shopping and finance with 12M+ MAU and 10M+ active customers in 2024, centralizing banking, marketplace and POS.\u003c\/p\u003e\n\u003cp\u003ePersonalized home screens, push notifications and Kaspi Wallet increase conversion and reduce checkout friction; QR and POS hardware enable rapid SME onboarding.\u003c\/p\u003e\n\u003cp\u003eAPIs, plugins, sandboxes and SLAs speed merchant integration; ads and partnerships optimize CAC\/LTV.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eMAU\u003c\/td\u003e\n\u003ctd\u003e12M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eActive customers\u003c\/td\u003e\n\u003ctd\u003e10M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMass-market consumers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMass-market consumers on Kaspi.kz are everyday users seeking convenience and savings, reflected in over 15 million active users in 2024; payments, e‑commerce and bill payments anchor daily use and drive high frequency engagement. A simple UX lowers adoption barriers, while loyalty rewards and proven reliability sustain retention and repeat transactions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCredit-qualified and affluent consumers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCredit-qualified and affluent consumers drive higher-ticket purchases where Kaspi.kz installment plans increase ticket size and conversion; Kaspi reported over 12 million active customers by 2024, underpinning scale for big-ticket lending. Premium features and white-glove service tiers cater to affluent needs and justify higher margins. Cross-sell of loans, wealth and insurance products lifts lifetime value, while budgeting and investment tools increase stickiness and retention.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUnbanked and underbanked individuals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eKaspi.kz’s digital wallets and QR payments extend basic financial access to remote and underserved Kazakhstani users, supporting over 10 million active customers as of 2024. Simplified KYC and in-app ID verification speed onboarding, while micro-credit products create credit histories for previously unbanked clients. Ongoing financial education initiatives increase responsible usage and repayment rates.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSMEs and micro-entrepreneurs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eSMEs and micro-entrepreneurs gain from low-cost acquiring and instant settlement that improve cash flow. Kaspi.kz marketplace access expands reach to over 13 million active users (2024). Integrated tools automate catalog uploads and dynamic pricing, cutting manual work. Sales and customer insights guide inventory, promotions, and pricing decisions.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003elow-cost acquiring\u003c\/li\u003e\n\u003cli\u003einstant settlement\u003c\/li\u003e\n\u003cli\u003emarketplace reach: 13M+ users (2024)\u003c\/li\u003e\n\u003cli\u003eautomated catalog \u0026amp; pricing\u003c\/li\u003e\n\u003cli\u003edata-driven insights\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLarge enterprises and billers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eLarge enterprises and billers demand high-volume payments with enterprise-grade reliability, typically backed by 99.9% SLA guarantees and high-throughput processing for peak billing cycles.\u003c\/p\u003e\n\u003cp\u003eIntegrated invoicing and automated reconciliation are critical to cut days of settlement and minimize disputes, with custom pricing and API integrations tailored to each biller’s volume profile.\u003c\/p\u003e\n\u003cp\u003eDedicated account management and 24\/7 support ensure continuity, onboarding, and SLA compliance for mission-critical collections.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e99.9% SLA\u003c\/li\u003e\n\u003cli\u003eIntegrated invoicing \u0026amp; reconciliation\u003c\/li\u003e\n\u003cli\u003eCustom pricing \u0026amp; API integrations\u003c\/li\u003e\n\u003cli\u003eDedicated account management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\n\u003cstrong\u003e15M+\u003c\/strong\u003e users • 12M credit-ready • 99.9% SLA\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMass-market: 15M+ active users (2024) for payments, e‑commerce and bills; credit-qualified: 12M customers fueling installment\/lending; wallets\/QR: 10M+ users and micro-credit for financial inclusion; SMEs\/marketplace: 13M+ reach with low-cost acquiring; enterprises: 99.9% SLA, API billing and dedicated account management.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003cth\u003e2024 value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eMass-market\u003c\/td\u003e\n\u003ctd\u003eActive users\u003c\/td\u003e\n\u003ctd\u003e15M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCredit-qualified\u003c\/td\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e12M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWallets\/QR\u003c\/td\u003e\n\u003ctd\u003eActive users\u003c\/td\u003e\n\u003ctd\u003e10M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSMEs\/Marketplace\u003c\/td\u003e\n\u003ctd\u003eReach\u003c\/td\u003e\n\u003ctd\u003e13M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEnterprises\u003c\/td\u003e\n\u003ctd\u003eSLA\u003c\/td\u003e\n\u003ctd\u003e99.9%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology development and infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEngineering, product, and design set Kaspi.kz roadmap priorities, supporting a platform serving over 16 million customers (2023); their labor and R\u0026amp;D are primary cost drivers. Cloud, data platforms, and security create both fixed infrastructure and variable usage costs that scale with transaction volumes. Observability and redundancy investments maintain \u0026gt;99.9% uptime targets, while continuous delivery tooling speeds releases but raises recurring tool and automation expenses.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePayments processing and network fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePayments processing, interchange and network switching fees at Kaspi.kz scale directly with transaction volume, making them a primary variable cost for the payments business. Settlement and reconciliation create recurring operational expenses in finance and IT teams. Chargebacks and fraud losses require active controls and provisioning to protect margins. Over time negotiated acquiring and scheme rates with processors and card networks improve unit economics.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRisk, funding, and credit losses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eProvisioning levels and cost of capital materially shape Kaspi.kz lending economics, with the group serving over 10 million active customers in 2024 and maintaining elevated provisions against retail credit. Underwriting, ongoing monitoring and collections demand continuous tech and personnel investment, raising operating costs. Macroeconomic swings in Kazakhstan drive quarterly loss variability, while hedging and portfolio diversification are used to mitigate volatility.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics, fulfillment, and customer service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cplogistics fulfillment and packaging materially drive kaspi.kz jscs cogs through delivery warehousing expenses while service teams crm tools resolve inquiries disputes to protect margins slas with couriers include minimum spend penalties enforce performance operational focus on investments in fulfilment tech has raised nps repeat rates.\u003e\n\u003cp\u003e\u003c\/p\u003e\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCOGS drivers: delivery, warehousing, packaging\u003c\/li\u003e\n\u003cli\u003eCustomer service: teams + tools for disputes\u003c\/li\u003e\n\u003cli\u003eSLAs: minimum spend \u0026amp; penalties\u003c\/li\u003e\n\u003cli\u003e2024 focus: investments → higher NPS \u0026amp; repeat purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/plogistics\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSales, marketing, and partnerships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePerformance media, incentives and promotions drive user engagement—Kaspi reported over 12 million active customers and FY2023 revenue of KZT 578 billion, underlining high CAC investments. Merchant acquisition and enablement absorb significant onboarding, tech and capital resources. Co-marketing and sponsorships broaden reach while partner management (account managers, SLAs, revenue shares) sustains ecosystem health and retention.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePerformance media: high CAC\u003c\/li\u003e\n\u003cli\u003eIncentives: boosts activation\u003c\/li\u003e\n\u003cli\u003eMerchant enablement: resource-intensive\u003c\/li\u003e\n\u003cli\u003eCo-marketing: expands reach\u003c\/li\u003e\n\u003cli\u003ePartner management: sustains ecosystem\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTech R\u0026amp;D, cloud ops and lending provisions drive cost base for 16m+ customers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eKaspi.kz cost base dominated by tech R\u0026amp;D and cloud\/data operations supporting \u0026gt;16m customers (2023) and \u0026gt;10m lending clients (2024). Transaction fees, interchange and fraud provisioning scale with volume; lending provisions and cost of capital drive credit economics. Logistics, fulfilment and service teams are major COGS; marketing and merchant onboarding raise CAC and fixed onboarding costs.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFY2023 revenue\u003c\/td\u003e\n\u003ctd\u003eKZT 578b\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers (2023)\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;16m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLending active (2024)\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;10m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePayment acquiring and acceptance fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMerchant discount rates drive recurring acquiring revenue for Kaspi.kz, with QR and card-present volumes delivering scale across retail and e-commerce channels. Value-added services such as loyalty, lending and analytics uplift effective take rates. Tiered pricing structures align fees to merchant size and risk, optimizing margins and retention.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketplace commissions and advertising\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIn 2024 Kaspi.kz applied marketplace take rates on item sales and services averaging 8–10%, capturing a larger share as platform penetration rose. Sponsored listings and display ads monetized high traffic, contributing materially to commerce revenue. Fulfillment and delivery fees generated ancillary income from logistics services. Seller bundles and value-added packages lifted seller ARPU through higher attachment rates and repeat sales.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInterest income and lending fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eInstallments and consumer loans remain the primary yield drivers for Kaspi.kz, supported by a 2024 active customer base exceeding 11 million which sustains strong interest margins.\u003c\/p\u003e\n\u003cp\u003eMerchant financing expands diversified exposure to POS and e-commerce merchants, increasing loan penetration across retail partners in 2024.\u003c\/p\u003e\n\u003cp\u003eOrigination and servicing fees materially enhance returns, while disciplined, risk-adjusted pricing and credit provisioning preserve net interest margins and loan portfolio quality.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWallet, bill-pay, and transaction fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eKaspi.kz monetizes wallet, bill-pay and transaction flows via elective cash-out, cross-border and premium feature fees, with biller commissions forming a steady portion of payment income; FX and currency conversion spreads add incremental margin, while tiered subscription plans bundle free transfers, cashback and higher limits to drive ARPU.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003eElective cash-out, cross-border, premium fees\u003c\/li\u003e\n\u003cli\u003eBiller commissions on bill-pay\u003c\/li\u003e\n\u003cli\u003eFX\/currency conversion spreads\u003c\/li\u003e\n\u003cli\u003eTiered plans bundle benefits to increase ARPU\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSoftware, subscriptions, and value-added services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eSoftware, subscriptions, and value-added services at Kaspi.kz monetize merchant tools, analytics, and APIs as packaged offerings to drive recurring fees and platform stickiness, serving c.12 million active users (2024). Premium support and SLA tiers convert reliability into higher ARPU, while insurance and protection plans create ancillary revenue. Integrations and custom solutions add one-off project fees and implementation margins.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePackaged APIs, analytics, merchant tools — recurring subscription fees\u003c\/li\u003e\n\u003cli\u003ePremium support\/SLA — higher ARPU\u003c\/li\u003e\n\u003cli\u003eInsurance\/protection plans — ancillary revenue\u003c\/li\u003e\n\u003cli\u003eCustom integrations — project fees\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketplace earns recurring revenue: \u003cstrong\u003e8-10%\u003c\/strong\u003e take, \u003cstrong\u003e12.0M\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eKaspi.kz drives recurring revenue via merchant discount rates, QR\/card volumes and value-added seller services, supported by tiered pricing for margin optimization.\u003c\/p\u003e\n\u003cp\u003eMarketplace take rates averaged 8–10% in 2024, with sponsored listings, delivery fees and seller bundles lifting seller ARPU.\u003c\/p\u003e\n\u003cp\u003eInstallments and consumer loans remain core yield drivers, backed by strong origination and servicing fees.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eActive users\u003c\/td\u003e\n\u003ctd\u003e12.0M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eActive customers\u003c\/td\u003e\n\u003ctd\u003e11.0M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMarketplace take rate\u003c\/td\u003e\n\u003ctd\u003e8–10%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58098281972060,"sku":"kaspi-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/kaspi-business-model-canvas.png?v=1781798632","url":"https:\/\/pestel-analysis.com\/products\/kaspi-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}