{"product_id":"exeloncorp-business-model-canvas","title":"Exelon Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUnlock the strategic blueprint of a major energy firm's business model\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock the full strategic blueprint behind Exelon's business model with our in-depth Business Model Canvas. This downloadable Canvas breaks down value propositions, revenue streams, key partners and cost structure to reveal competitive levers. Purchase the complete, editable Word \u0026amp; Excel files to apply these insights to your strategy or investment analysis.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulators and policymakers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eExelon works with state public utility commissions and FERC to set rates, reliability standards and investment plans, securing cost recovery for grid upgrades and resilience projects; its 2024 utility capital plan of about $8 billion relies on these approvals. Ongoing regulatory engagement ensures compliance and alignment with state and federal energy goals, reducing uncertainty and enabling multi-year planning.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEquipment and technology vendors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eExelon partners with OEMs for transformers, meters, substations and grid automation hardware and with software providers delivering ADMS, DERMS, cybersecurity and analytics, supporting its multi-year grid build that targets roughly $23 billion in distribution and transmission investment through 2024–2028. Vendor alliances have helped lower lifecycle costs and procurement lead times, with joint sourcing and standardization reducing O\u0026amp;M and replacement spend by double-digit percentages in pilot programs. Joint pilots with suppliers de-risk new tech before systemwide rollout, shortening commercialization timelines and preserving reliability metrics during upgrades.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRenewable developers and PPAs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eExelon coordinates interconnections and long‑term offtake with renewable developers to support clean energy deployment across its utilities serving about 10 million customers. Partnerships integrate solar, wind and storage onto the distribution grid, enabling thousands of MW of capacity. Standardized interconnection and permitting processes shorten queue times and improve reliability. PPAs and tariff structures align costs with customer demand and policy targets.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eISOs\/RTOs and transmission partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eExelon coordinates with ISOs\/RTOs and transmission partners to balance load, ensure reliability, and plan transmission, supporting roughly 10 million utility customers while operating generation across regional markets; PJM serves ~65 million people, ERCOT ~26 million, CAISO ~33 million, informing joint projects that cut congestion and boost resiliency. Coordination enables efficient market settlements, streamlined outage management, and shared planning that reduces duplication and optimizes capital deployment.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eReliability: joint transmission projects reduce outages\u003c\/li\u003e\n\u003cli\u003eEfficiency: coordinated settlements lower operating costs\u003c\/li\u003e\n\u003cli\u003eCapacity: shared planning optimizes capital across regions\u003c\/li\u003e\n\u003cli\u003eScale: aligns Exelon’s ~10M customers with ISOs (PJM 65M, ERCOT 26M, CAISO 33M)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConstruction, EPC, and maintenance contractors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eExelon engages EPC firms and local contractors for line builds, substation upgrades, and storm restoration, scaling flexible crews during peak work and emergencies. Performance-based contracts enforce safety, schedule, and quality and supported on-time restorations in 2024. These partnerships accelerate project execution while helping manage costs within Exelon’s 2024 capital plan of $7.4 billion.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eEPC\/local contractors: line builds, substations, storm response\u003c\/li\u003e\n\u003cli\u003eFlexible crews: scale for peaks\/emergencies\u003c\/li\u003e\n\u003cli\u003ePerformance contracts: safety, schedule, quality\u003c\/li\u003e\n\u003cli\u003eImpact: faster delivery, cost control within $7.4B 2024 capex\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory OKs enable \u003cstrong\u003e$7.4B\u003c\/strong\u003e 2024 capex and \u003cstrong\u003e$23B\u003c\/strong\u003e T\u0026amp;D build\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eExelon secures regulatory approvals (state PUCs, FERC) to recover costs and enable multi-year utility plans; 2024 utility capex ~$7.4B. Vendor and software OEMs support a targeted $23B transmission\/distribution build (2024–28). Renewable developers and ISOs\/RTOs enable thousands of MW of interconnections for ~10M customers, while EPCs scale crews for on‑time 2024 restorations.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartner\u003c\/th\u003e\n\u003cth\u003eRole\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegulators\u003c\/td\u003e\n\u003ctd\u003eRate\/approval\u003c\/td\u003e\n\u003ctd\u003e$7.4B capex\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOEMs\/software\u003c\/td\u003e\n\u003ctd\u003eGrid tech\u003c\/td\u003e\n\u003ctd\u003e$23B (2024–28)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRenewables\/ISOs\u003c\/td\u003e\n\u003ctd\u003eInterconnects\u003c\/td\u003e\n\u003ctd\u003eThousands MW \/ 10M cust\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEPCs\/contractors\u003c\/td\u003e\n\u003ctd\u003eBuild\/restore\u003c\/td\u003e\n\u003ctd\u003eOn‑time 2024 restorations\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive Business Model Canvas for Exelon structured into the nine BMC blocks, detailing customer segments (residential, commercial, grid operators), channels, core value propositions (reliable, low‑carbon energy, regulated services), key assets (generation, transmission, distribution), revenue streams, cost drivers, regulatory risks and competitive advantages for investors and strategists.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level view of Exelon's business model with editable cells, condensing utility strategy into a digestible format for quick review, team collaboration, and fast executive summaries.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGrid operations and reliability management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOperating distribution and transmission networks 24\/7 is core to Exelon’s grid operations, serving roughly 10 million customers and employing over 34,000 staff in 2024. Activities include continuous load balancing, switching, and real-time asset monitoring using SCADA and OMS platforms. Rigorous preventive maintenance programs drive fewer outages and voltage issues, while coordinated incident response teams restore service quickly and safely to minimize SAIDI\/SAIFI impacts.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCustomer service and billing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAs of 2024 Exelon serves approximately 10 million customers and handles metering, billing, collections and tailored payment plans to maintain cash flow stability. Digital tools deliver usage insights and alerts to reduce disputes and encourage conservation. Customer assistance and energy-efficiency programs target vulnerable households and support regulatory compliance. Accurate billing underpins trust, reduces churn and secures predictable revenue streams.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGrid modernization and automation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eExelon’s grid modernization invests in AMI, sensors, automation and advanced control systems, deploying millions of smart endpoints by 2024 to enable real-time visibility.\u003c\/p\u003e \n\u003cp\u003eData-driven operations reduce losses and improve reliability through analytics and automated fault isolation, shortening restoration times and lowering nontechnical losses.\u003c\/p\u003e \n\u003cp\u003eIntegration of DERs enables two-way power flows and flexibility, supporting electrification of transport and buildings and enhancing resilience against extreme weather.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory strategy and rate case management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eExelon prepares regulatory filings to recover prudent investments and O\u0026amp;M while engaging stakeholders to build consensus on affordability and reliability; the company serves roughly 10 million customers across its utilities, anchoring rate cases in service metrics and cost records. Compliance reporting and transparent filings sustain regulator trust, and multi-year capital plans align investments with state policy outcomes and reliability targets.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRate filings anchored in cost recovery and service metrics\u003c\/li\u003e\n\u003cli\u003eStakeholder engagement for affordability\/reliability consensus\u003c\/li\u003e\n\u003cli\u003eCompliance reporting to maintain regulatory transparency\u003c\/li\u003e\n\u003cli\u003eMulti-year capital plans aligned to policy and reliability goals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSafety, resilience, and storm response\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTraining, regular inspections, and targeted hardening reduce outage risk and lower asset failure rates, while advanced weather forecasting and pre-staging crews accelerate restoration timelines after major storms. Participation in mutual assistance compacts provides additional surge capacity during large-scale events. Continuous improvement programs drive measurable gains in public and worker safety through lessons learned and procedural updates.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTraining and inspections\u003c\/li\u003e\n\u003cli\u003eWeather forecasting and staging\u003c\/li\u003e\n\u003cli\u003eMutual assistance surge capacity\u003c\/li\u003e\n\u003cli\u003eContinuous improvement for safety\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e24\/7 grid operations serving \u003cstrong\u003e10,000,000\u003c\/strong\u003e customers with \u003cstrong\u003e34,000\u003c\/strong\u003e staff\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOperating and maintaining transmission\/distribution 24\/7 for roughly 10,000,000 customers and 34,000 employees, with continuous SCADA\/OMS monitoring, preventive maintenance and rapid incident response. Billing, metering and customer programs sustain cash flow and lower churn. Grid modernization deploys millions of smart endpoints and DER integration to boost visibility, reliability and flexibility.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e10,000,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmployees\u003c\/td\u003e\n\u003ctd\u003e34,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSmart endpoints\u003c\/td\u003e\n\u003ctd\u003emillions deployed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eWhat You See Is What You Get\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe Exelon Business Model Canvas shown here is the actual deliverable, not a mockup. When you purchase, you’ll receive this same complete, editable document ready for use. No surprises—exact content, structure, and formatting as previewed.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulated utility franchises and licenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eExclusive service territories and permits give Exelon stable operations, supporting roughly 10 million retail customers as of 2024 and enabling long-term asset planning. These rights underpin predictable demand and multi‑decade investment horizons. Regulatory frameworks provide cost recovery via rate‑base mechanisms and allowed ROEs (commonly near 9–10% in recent state cases). Licenses strengthen barriers to entry.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTransmission and distribution infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eLines, substations, transformers and meters form Exelon's core T\u0026amp;D asset base, underpinning service to roughly 10 million customers in 2024. Automated devices and sensors—deployed across the network—boost real-time visibility and fault detection. Redundant paths and sectionalizing improve reliability and resilience, while continuous asset-health data guides targeted capex and predictive maintenance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSkilled workforce and field crews\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEngineers, lineworkers, operators and customer teams—part of Exelon's approximately 33,000 employees (2023)—drive execution across generation and distribution. Certifications and a rigorous safety culture underpin operations and regulatory compliance. Strong union partnerships and formal training pipelines sustain technical expertise. Local crews' knowledge accelerates restoration and project delivery.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData platforms and operational software\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eData platforms—SCADA, ADMS, GIS, AMI—and analytics enable Exelon to make real-time grid decisions, improve outage response, and coordinate DERs across its roughly 10 million customer footprint in 2024; cybersecurity tools protect critical infrastructure and data flows; data lakes support forecasting and DER orchestration; IT\/OT integration raises efficiency and reliability.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSCADA\/ADMS: real-time control\u003c\/li\u003e\n\u003cli\u003eGIS\/AMI: situational awareness\u003c\/li\u003e\n\u003cli\u003eData lakes: forecasting\/DER coordination\u003c\/li\u003e\n\u003cli\u003eCybersecurity: infrastructure protection\u003c\/li\u003e\n\u003cli\u003eIT\/OT integration: higher efficiency\/reliability\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCapital access and investment-grade credit\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpexelon sustains large capex through a strong balance sheet and investment-grade credit maintaining s bbb moody baa2 in access to debt equity markets lowers weighted-average financing costs supporting roughly billion modernization plan. regulatory clarity across its u.s. territories bolsters investor confidence enables sustained grid generation upgrades.\u003e\n\u003cp\u003e\u003c\/p\u003e\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCredit: S\u0026amp;P BBB, Moody’s Baa2 (2024)\u003c\/li\u003e\n\u003cli\u003eFive-year capex: ~20B (2024–2028)\u003c\/li\u003e\n\u003cli\u003eLower financing costs via debt\/equity access\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pexelon\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulated utility serving \u003cstrong\u003e~10M\u003c\/strong\u003e customers with \u003cstrong\u003e$20B\u003c\/strong\u003e capex\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eExclusive territories, permits and regulatory cost‑recovery enable stable service to ~10 million customers (2024) and multi‑decade planning. Core T\u0026amp;D and generation assets, ADMS\/AMI\/SCADA and skilled ~33,000 workforce (2023) support reliability and rapid restoration. Strong balance sheet (S\u0026amp;P BBB, Moody’s Baa2 in 2024) backs a ~$20B 2024–2028 capex program; allowed ROEs near 9–10%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e~10M (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmployees\u003c\/td\u003e\n\u003ctd\u003e~33,000 (2023)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCredit\u003c\/td\u003e\n\u003ctd\u003eS\u0026amp;P BBB; Moody’s Baa2 (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e5yr Capex\u003c\/td\u003e\n\u003ctd\u003e~$20B (2024–2028)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAllowed ROE\u003c\/td\u003e\n\u003ctd\u003e~9–10%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eReliable, safe energy delivery\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCustomers—about 10 million served by Exelon—receive dependable electricity and gas with high uptime; system hardening and automation investments reduce outage frequency, while rapid storm restoration processes minimize downtime, and strict safety practices protect communities and workers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAffordable, transparent rates\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRegulated tariffs give Exelon cost-based pricing and revenue predictability for roughly 10 million utility customers, smoothing bill volatility. Efficiency and scale—backed by about $7.6 billion in planned 2024 utility investments—help manage unit costs and limit rate pressure. Targeted programs and assistance reach low-income households via state and company initiatives. Clear, timely billing and outreach sustain customer trust and regulatory goodwill.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eClean energy enablement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eInterconnection services integrate utility-scale and distributed solar, wind, and battery storage to accelerate project hookups for Exelon’s ~10 million customers. Grid upgrades and targeted feeder modernization support growing EV loads and broad electrification. Programs incentivize demand response and efficiency to shave peak demand. Pathways explicitly align with the US 2030 climate goal to reduce GHGs 50–52% from 2005 levels.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital tools and insights\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eExelon’s portals and apps deliver near-real-time usage data, personalized alerts and interactive outage maps, helping roughly 10 million customers (2024) track service.\u003c\/p\u003e\n\u003cp\u003eAdvanced metering infrastructure enables time-based rates and shifting load to lower-cost periods, driving measurable bill savings.\u003c\/p\u003e\n\u003cp\u003eSelf-service tools cut friction and call volumes, while granular data empowers customers to control and reduce energy costs.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eusage data\u003c\/li\u003e\n\u003cli\u003eAMI time-based rates\u003c\/li\u003e\n\u003cli\u003eself-service cuts calls\u003c\/li\u003e\n\u003cli\u003edata-driven cost control\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eResilience and modernization\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eExelon’s resilience and modernization investments strengthen storm hardening and cybersecurity, while automated switching and sectionalization accelerate recovery, and targeted undergrounding reduces exposure to weather-related faults, delivering customers fewer and shorter outages.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eResilience\u003c\/li\u003e\n\u003cli\u003eCybersecurity\u003c\/li\u003e\n\u003cli\u003eAutomated switching\u003c\/li\u003e\n\u003cli\u003eUndergrounding\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eResilient grid for \u003cstrong\u003e10M\u003c\/strong\u003e customers with \u003cstrong\u003e$7.6B\u003c\/strong\u003e 2024 utility investment\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eExelon serves about 10 million customers with reliable electricity and gas, investing in system hardening, automation and rapid storm restoration to reduce outages. Regulated tariffs and ~7.6 billion USD planned 2024 utility investments provide revenue predictability and lower unit costs. Grid modernization, interconnection services and AMI enable EV load growth, DER integration and time-based rates supporting US 2030 GHG goals.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers served\u003c\/td\u003e\n\u003ctd\u003e~10,000,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlanned utility investment\u003c\/td\u003e\n\u003ctd\u003e7.6 billion USD\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGHG reduction target (US)\u003c\/td\u003e\n\u003ctd\u003e50–52% vs 2005 by 2030\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e24\/7 support and outage communications\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCustomers access phone, chat, and app support 24\/7, serving Exelon's roughly 10 million utility customers (2024). Proactive outage notifications deliver restoration ETAs to reduce uncertainty. Two-way text and live map updates improve transparency and operational coordination. Timely information drives higher satisfaction and lowers inbound call volumes for field crews and contact centers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated account management for C\u0026amp;I\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDedicated account managers deliver tailored service and reliability planning for large C\u0026amp;I customers, supported by Exelon’s scale—about 10 million customers and ~34 GW of generation (2024). Advisors drive rate optimization and program enrollment, coordinate interconnections and power quality, and leverage strategic partnerships to strengthen loyalty and retention.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital self-service experience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDigital self-service portals streamline payments, enrollments, and service requests for Exelon’s ~10 million customers, supporting efficient transactions that align with the company’s scale and $43B revenue in 2023.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity engagement and assistance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eExelon, serving roughly 10 million customers in 2024, uses local outreach to support safety education and preparedness, while targeted assistance programs mitigate energy burden for low-income households. Regular stakeholder meetings surface community needs and feedback, strengthening trust and the companys license to operate.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLocal outreach: safety education\u003c\/li\u003e\n\u003cli\u003eAssistance: reduces energy burden\u003c\/li\u003e\n\u003cli\u003eStakeholder meetings: feedback loop\u003c\/li\u003e\n\u003cli\u003eTrust: bolsters license to operate\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLong-term regulated service relationships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eLong-term regulated service relationships at Exelon are contractual and governed by state and federal regulation, providing predictable pricing and service obligations for approximately 10 million customers (2024). Codified service levels in tariffs and reliability standards create measurable performance targets. Predictability aids customer budgeting and system planning, while stability supports capital investment and reliable operations.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRegulated customer base: approximately 10 million (2024)\u003c\/li\u003e\n\u003cli\u003eService levels: tariffed and standards-based\u003c\/li\u003e\n\u003cli\u003eBenefit: planning predictability for customers and the company\u003c\/li\u003e\n\u003cli\u003eOutcome: stability that underpins investment and reliability\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eServing \u003cstrong\u003e~10 million\u003c\/strong\u003e customers with 24\/7 support, \u003cstrong\u003e~34 GW\u003c\/strong\u003e generation, \u003cstrong\u003e$43B\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eExelon serves ~10 million customers (2024) with 24\/7 phone\/chat\/app support and proactive outage ETAs to reduce uncertainty. Dedicated account managers and advisors support large C\u0026amp;I customers leveraging ~34 GW generation (2024) and $43B revenue (2023). Local outreach and targeted assistance programs bolster trust, reduce energy burden, and improve retention.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers (2024)\u003c\/td\u003e\n\u003ctd\u003e~10 million\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGeneration (2024)\u003c\/td\u003e\n\u003ctd\u003e~34 GW\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRevenue (2023)\u003c\/td\u003e\n\u003ctd\u003e$43B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport\u003c\/td\u003e\n\u003ctd\u003e24\/7 phone\/chat\/app\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUtility websites and mobile apps\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eUtility websites and mobile apps are the primary hubs for Exelon account management and real‑time alerts, offering outage maps, start\/stop service, and detailed usage views that serve roughly 10 million customers across Exelon utilities.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCall centers and IVR\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePhone support handles complex or urgent needs, routing high-priority outage and safety calls to live agents; during major storms call volume can spike 3x–5x. IVR automates routine inquiries and payments, with industry IVR containment around 60% in 2024. High availability is critical, targeting near 99.99% uptime for telephony and systems during storms. Quality metrics (CSAT ~85%, ASA \u0026lt;60s) drive continuous improvements.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eField service and on-site interactions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCrews interface during installations, inspections, and restoration, with Exelon employing roughly 19,000 staff and serving about 10 million customers (2023), ensuring rapid on-site action. Technicians educate customers on safety and access during visits, improving compliance and reducing repeat calls. Visible on-site presence builds credibility and trust; frontline feedback feeds process improvements and operational KPIs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEmail, SMS, and push notifications\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eEmail, SMS, and push notifications reduce customer uncertainty with timely alerts on outages, bills, and programs; 2024 Mailchimp data shows average email open rates ~22% and SMS retains ~98% read rates within minutes, while push drives immediate engagement. Personalization increases open and action rates and messages directly support demand response events by enabling targeted, time-sensitive requests.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eChannels: Email \/ SMS \/ Push\u003c\/li\u003e\n\u003cli\u003eUse cases: Outages, bills, programs, DR\u003c\/li\u003e\n\u003cli\u003eKey stats: Email open ~22% (2024), SMS read ~98%\u003c\/li\u003e\n\u003cli\u003eImpact: Higher engagement, faster DR response\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory and stakeholder forums\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eHearings, workshops, and town halls present Exelon's plans and results, collect stakeholder input, and build consensus; transparency in these forums helps secure regulatory approvals and lowers litigation risk. Public dialogue improves outcomes by aligning projects with community needs and regulatory expectations. In 2024 Exelon serves about 10 million customers.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHearings collect formal record\u003c\/li\u003e\n\u003cli\u003eWorkshops refine technical details\u003c\/li\u003e\n\u003cli\u003eTown halls gauge public sentiment\u003c\/li\u003e\n\u003cli\u003eTransparency boosts approval likelihood\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eReaching ~10M customers: IVR 60% containment, CSAT 85%, SMS read 98%\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eExelon reaches ~10 million customers via utility websites\/apps, phone\/IVR, field crews, and digital messaging, prioritizing high availability and rapid restoration. Phone\/IVR handles spikes (3–5x in storms) with IVR containment ~60% (2024), CSAT ~85% and ASA \u0026lt;60s; telephony targets ~99.99% uptime. Email open ~22% (2024), SMS read ~98%, push supports demand response and targeted alerts.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003eUse\u003c\/th\u003e\n\u003cth\u003eKey metric (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeb\/App\u003c\/td\u003e\n\u003ctd\u003eAccount, outage maps\u003c\/td\u003e\n\u003ctd\u003e~10M customers\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePhone\/IVR\u003c\/td\u003e\n\u003ctd\u003eSupport, outages\u003c\/td\u003e\n\u003ctd\u003eIVR containment 60%, CSAT 85%, ASA \u0026lt;60s\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eField crews\u003c\/td\u003e\n\u003ctd\u003eInstall\/restore\u003c\/td\u003e\n\u003ctd\u003e~19,000 staff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmail\/SMS\/Push\u003c\/td\u003e\n\u003ctd\u003eAlerts, bills, DR\u003c\/td\u003e\n\u003ctd\u003eEmail open 22%, SMS read 98%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eResidential households\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eResidential households form Exelon's core base, serving approximately 10 million customers across its utilities per 2024 filings, with diverse usage patterns and needs. They prioritize affordability, reliability and digital tools like smart meters and apps. Programs target efficiency and bill assistance, while electrification—home heat pumps and EV charging—drives incremental load growth.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSmall and medium businesses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eSmall and medium businesses require predictable costs and rapid service because outages can halt operations and create acute impacts on revenue. SMEs represent about 99.9% of US firms and employ roughly 47% of the private workforce in 2024, so rates and reliability matter. Exelon advisors help optimize rates and efficiency, and SME growth drives new incremental load opportunities.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLarge commercial and industrial\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eLarge commercial and industrial clients require high power quality and resilience; Exelon, serving about 10 million customers with roughly 35 GW of generation, delivers tailored reliability and interconnection solutions to meet those needs. Demand response and flexible tariffs—often reducing peak load by MW-scale blocks—provide measurable cost and capacity value. Multi-year contracts and facility-level service agreements anchor stable, predictable revenue streams.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePublic sector and critical infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMunicipalities, hospitals, transit agencies and schools demand high reliability and often contract resilience and backup solutions; Exelon serves about 10 million customers (2024) and leverages utility-scale resources to meet critical uptime targets. Procurement stresses transparency and regulatory compliance; partnerships with local governments and health systems improve community outcomes and emergency readiness.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eReliability: uptime SLAs for critical customers\u003c\/li\u003e\n\u003cli\u003eResilience: microgrids and onsite backup projects\u003c\/li\u003e\n\u003cli\u003eCompliance: procurement transparency and audit trails\u003c\/li\u003e\n\u003cli\u003ePartnerships: community resilience programs and workforce support\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEnergy developers and market participants\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eEnergy developers and market participants depend on Exelon for timely interconnections as U.S. queues topped 1,000 GW in 2024, creating delays for renewable and storage projects. Retail suppliers and aggregators require accurate data and settlements to manage volatile markets and growing DERs. Transparent processes reduce queue backlogs and collaboration accelerates grid decarbonization.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTimely interconnections: queues \u0026gt;1,000 GW (2024)\u003c\/li\u003e\n\u003cli\u003eData \u0026amp; settlements: essential for retail suppliers and aggregators\u003c\/li\u003e\n\u003cli\u003eTransparency \u0026amp; collaboration: lowers backlog, speeds decarbonization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAffordability for \u003cstrong\u003e10M\u003c\/strong\u003e, SME predictability, \u003cstrong\u003e35 GW\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eResidential: core ~10M customers (2024), prioritize affordability, reliability, smart meters and electrification load growth. SMEs: ~99.9% of firms, ~47% private workforce (2024); need predictable costs, rapid service and efficiency programs. Large C\u0026amp;I \u0026amp; critical institutions require MW-scale reliability\/resilience; Exelon ~35 GW generation; interconnection queues \u0026gt;1,000 GW (2024) stress project timelines.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003ePrimary Need\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eResidential\u003c\/td\u003e\n\u003ctd\u003e~10M customers\u003c\/td\u003e\n\u003ctd\u003eAffordability, reliability, digital\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSME\u003c\/td\u003e\n\u003ctd\u003e~99.9% firms; ~47% workforce\u003c\/td\u003e\n\u003ctd\u003ePredictable rates, rapid service\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLarge C\u0026amp;I\u003c\/td\u003e\n\u003ctd\u003e~35 GW gen\u003c\/td\u003e\n\u003ctd\u003eHigh quality, resilience\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDevelopers\u003c\/td\u003e\n\u003ctd\u003eQueues \u0026gt;1,000 GW\u003c\/td\u003e\n\u003ctd\u003eTimely interconnection\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCapital expenditures for grid and modernization\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eSpending on lines, substations, AMI and distribution automation drives Exelon’s capital program, with 2024 utility capex around $6.8 billion focused on resilience and grid modernization. Multi-year plans phase investments to smooth rate impacts across regulatory cycles. Risk-based prioritization channels funds to projects with highest reliability ROI. Financing costs are material, reflecting elevated rates and substantial issuance to fund the program.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperations and maintenance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRoutine inspections, vegetation management, and timely repairs drive Exelon’s O\u0026amp;M workload, with field crews and contractors focused on outage prevention and safety. Technology upkeep and software license renewals add recurring costs for grid management and plant control systems. Strategic spare parts inventories and supply-chain contracts maintain readiness, while efficiency programs and predictive maintenance initiatives limit O\u0026amp;M cost growth.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCustomer service and technology\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCustomer service and technology at Exelon require sustained investment in call centers, billing systems and digital platforms to support millions of customers. Cybersecurity and data management are ongoing needs—IBM reported the 2023 global average cost of a data breach was 4.45 million dollars. UX improvements reduce churn and lower support costs. Continuous training sustains service quality and compliance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory, compliance, and taxes\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eFilings, audits and continuous reporting drive dozens of state and federal submissions yearly for Exelon, which serves about 10 million customers; regulatory schedules are integral to operations. Environmental and safety compliance layers increase capital and O\u0026amp;M complexity, especially under evolving EPA rulemaking. Property and other taxes exceed $1 billion annually, and corporate governance and regulatory strategy support rate recovery through state utility commissions.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003efilings: dozens\/year across jurisdictions\u003c\/li\u003e\n\u003cli\u003ecustomers: ~10 million served (2024)\u003c\/li\u003e\n\u003cli\u003etaxes: \u0026gt;$1 billion property\/other taxes (annual)\u003c\/li\u003e\n\u003cli\u003egovernance: rate-recovery mechanisms with commissions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWorkforce and contractor spend\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eSalaries, benefits, and ongoing training for Exelon’s skilled workforce represent a core fixed cost, with competitive compensation and apprenticeship programs driving retention and capability. Contractor and mutual aid expenditures spike during storm response and major outages, creating large variable expenses. Performance incentives align crew productivity and reliability metrics with company outcomes, while robust safety programs lower incident rates and associated costs.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eWorkforce compensation: core fixed cost\u003c\/li\u003e\n\u003cli\u003eContractors\/mutual aid: storm-driven variable spikes\u003c\/li\u003e\n\u003cli\u003eIncentives: tie pay to reliability\u003c\/li\u003e\n\u003cli\u003eSafety programs: reduce incidents\/costs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUtility cost mix: $6.8B capex, high O\u0026amp;M, \u0026gt;$1B taxes, cyber breach risk\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eExelon’s cost structure centers on utility capex (~$6.8B in 2024) for grid resilience, large O\u0026amp;M from inspections, vegetation management and outage response, and substantial fixed labor\/benefits with \u0026gt;$1B annual taxes; financing and cybersecurity (avg breach cost $4.45M) add material recurring costs.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 Value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eUtility capex\u003c\/td\u003e\n\u003ctd\u003e$6.8B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e~10M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTaxes\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;$1B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAvg breach cost (2023)\u003c\/td\u003e\n\u003ctd\u003e$4.45M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulated distribution tariffs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRegulated distribution tariffs provide base revenue for delivering electricity and gas to roughly 10.4 million Exelon utility customers, with rates set to cover prudent capital and O\u0026amp;M and reflect allowed returns (state ROEs averaging about 9.3% in 2023–2024). Tariffs include mechanisms that adjust charges by usage tiers and customer classes and include riders for storm, reliability, and infrastructure spend. This stable, predictable revenue underpins annual utility capital investment of about $5 billion to modernize the grid.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTransmission revenue (FERC-regulated)\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTransmission revenue under FERC formula rates provides Exelon with stable earnings tied to plant-in-service and reliability project additions, with timely cost recovery via trackers. Revenue growth is supported by regional planning processes such as PJM and MISO that prioritize reliability-driven upgrades. Earnings reflect capital deployed into transmission assets and approved formula-rate returns.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRiders, trackers, and surcharges\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eProgram-specific riders, trackers, and surcharges recover AMI, efficiency, and resilience costs directly from beneficiaries, shortening the payback window for capital deployed. True-up mechanisms performed periodically reduce lag and revenue volatility by reconciling projected vs actual costs. Clear, line-item billing increases customer acceptance and aligns collected funding with measurable program outcomes.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConnection and interconnection fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpconnection and interconnection fees include one-time application ongoing charges for new service der tie-ins covering engineering studies required grid upgrades metering costs u.s. queues exceeded gw in supporting sustained fee volume. standardized tariffs streamline approvals reduce processing while incremental customer growth lifts recurring project-based revenue exelon.\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eOne-time application and study fees\u003c\/li\u003e\n\u003cli\u003eOngoing metering and access charges\u003c\/li\u003e\n\u003cli\u003eTariffs reduce processing time and costs\u003c\/li\u003e\n\u003cli\u003eQueue growth (2024 \u0026gt;1,000 GW) drives incremental revenue\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pconnection\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePerformance incentives and program management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003ePerformance incentives and program management generate earnings when Exelon meets reliability, safety, or efficiency targets, with metrics-driven bonuses aligning utility outcomes and policy goals; in 2024 Exelon reported roughly 180 million USD from incentive and program-management activities tied to demand response and energy-efficiency portfolios. Administration fees for DR and EE programs create recurring margin streams that diversify revenue beyond base rates. These metrics-linked payments strengthen alignment between regulator goals and company performance.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e2024 incentive receipts: 180M USD\u003c\/li\u003e\n\u003cli\u003eDR\/EE admin fees: recurring margins\u003c\/li\u003e\n\u003cli\u003eBonuses tied to reliability, safety, efficiency KPIs\u003c\/li\u003e\n\u003cli\u003eDiversifies beyond base rates\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulated tariffs, 10.4M customers and FERC rates underpin ~5B USD annual capex\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRegulated tariffs (10.4M customers) and FERC transmission formula rates provide stable base revenue supporting ~5B USD annual utility capex; state ROEs averaged 9.3% (2023–24). Program riders, trackers and \u0026gt;1,000 GW 2024 interconnection queue drive incremental fees; 2024 incentives ≈180M USD diversify earnings.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 Value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eUtility customers\u003c\/td\u003e\n\u003ctd\u003e10.4M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAnnual utility capex\u003c\/td\u003e\n\u003ctd\u003e~5B USD\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eState ROE avg\u003c\/td\u003e\n\u003ctd\u003e9.3%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInterconnection queue\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;1,000 GW\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIncentive receipts\u003c\/td\u003e\n\u003ctd\u003e~180M USD\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58097952457052,"sku":"exeloncorp-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/exeloncorp-business-model-canvas.png?v=1781793872","url":"https:\/\/pestel-analysis.com\/products\/exeloncorp-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}