{"product_id":"dufry-business-model-canvas","title":"Dufry Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTravel-retail Business Model Canvas: Strategic Blueprint for Investors \u0026amp; Operators\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock the full strategic blueprint behind Dufry’s business model in a concise, actionable format. This Business Model Canvas breaks down value propositions, customer segments, key partners and revenue drivers to show how Dufry wins in travel retail. Ideal for investors, consultants and founders—download the full Word\/Excel canvas to benchmark and execute proven strategies.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAirport and landlord agreements\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eConcession contracts with airport authorities secure prime retail space and passenger footfall, enabling Dufry to operate roughly 2,200 stores across more than 65 countries. Long-term leases and revenue-share models underpin store economics, aligning incentives with landlords. Close collaboration tailors store formats to passenger profiles, while joint marketing and promotions increase traffic and average basket size.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGlobal brand and supplier alliances\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIn 2024 Dufry operated over 2,200 stores across c.60 countries, leveraging partnerships with leading perfume, cosmetics, spirits, tobacco and fashion brands to ensure breadth and depth of assortment.\u003c\/p\u003e\n\u003cp\u003eExclusive travel‑retail SKUs, often developed jointly with top suppliers, differentiate the offer and capture premium spend in core channels.\u003c\/p\u003e\n\u003cp\u003eJoint business planning with brand partners optimizes allocations and promotions while vendor funding in 2024 materially supported activations and visual merchandising on a global scale.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAirlines, cruise lines, and travel operators\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eAlliances with airlines, cruise lines and travel operators enable pre-order and onboard delivery and, amid global air traffic surpassing 2019 levels at about 4.8 billion passengers in 2024 (IATA), expand reach through cross-promotion. Passenger data sharing powers precise, targeted offers that raise conversion rates. Synchronizing schedules with carriers improves fulfillment and service levels, while co-branded campaigns convert travelers before arrival.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics, distributors, and customs brokers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eSpecialist logistics partners handle bonded goods, customs clearance and cross-border flows, enabling Dufry to operate over 2,200 shops in 60+ countries (2024). Efficient warehousing and last-mile delivery cut stockouts and shrink while temperature and security standards protect high-value items. Scalable networks ramp capacity for seasonal peaks and peak-travel periods.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eBonded goods \u0026amp; customs compliance\u003c\/li\u003e\n\u003cli\u003eEfficient warehousing → fewer stockouts\u003c\/li\u003e\n\u003cli\u003eTemperature \u0026amp; security controls for luxury items\u003c\/li\u003e\n\u003cli\u003eScalable networks for seasonal peaks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology, payments, and loyalty partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003ePOS, CRM and analytics providers enable Dufry’s omnichannel retailing across over 2,000 stores in about 60 countries, improving basket size and personalization through real-time inventory and customer insights.\u003c\/p\u003e\n\u003cp\u003ePayment partners support multi-currency and contactless transactions, meeting growing traveler demand while cybersecurity and fraud prevention protect high-volume cross-border payments.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePOS\/CRM\/analytics: real-time omnichannel\u003c\/li\u003e\n\u003cli\u003ePayments: multi-currency + contactless\u003c\/li\u003e\n\u003cli\u003eIdentity \u0026amp; loyalty: streamlined recognition\u003c\/li\u003e\n\u003cli\u003eSecurity: fraud prevention \u0026amp; PCI compliance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConcession network: c.2,200 stores in ~60 countries; taps 4.8bn air travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eConcession contracts secure prime space enabling c.2,200 stores in ~60 countries (2024). Partnerships with leading brands and vendor funding drive exclusive SKUs and in‑store activations. Logistics, POS\/CRM and payment partners ensure bonded flows, real‑time inventory and multi‑currency payments, supporting omnichannel travel retail growth amid ~4.8bn air passengers (IATA, 2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003cth\u003eNote\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003ec.2,200\u003c\/td\u003e\n\u003ctd\u003eGlobal network\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCountries\u003c\/td\u003e\n\u003ctd\u003e~60\u003c\/td\u003e\n\u003ctd\u003eConcession footprint\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAir passengers\u003c\/td\u003e\n\u003ctd\u003e4.8bn\u003c\/td\u003e\n\u003ctd\u003eIATA\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive, pre-written Business Model Canvas for Dufry covering all nine BMC blocks with detailed customer segments, channels, value propositions and revenue streams; reflects real-world operations and strategy, includes competitive advantages and SWOT-linked insights, and is ideal for presentations, investor discussions and validation of business decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eCondenses Dufry’s duty‑free retail strategy into a digestible, editable one‑page canvas that quickly highlights revenue drivers, cost levers, channel reach and partnership gaps. Perfect for teams to brainstorm solutions, compare scenarios and accelerate decision‑making without hours of formatting.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail operations and merchandising\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDaily store management maximizes conversion and basket across Dufry's network of over 2,200 shops. Planograms and visual merchandising drive category flow and shelf productivity. Staff training elevates service and cross-sell, supported by KPI monitoring and weekly sales dashboards; this execution leverages 2024 passenger traffic recovery toward 2019 levels per IATA.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProcurement and category management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eProcurement and category management at Dufry curates assortments combining global brands with local favorites across more than 2,200 shops in 60+ countries. Forecasting and automated replenishment systems aim to optimize inventory turns and reduce stock-outs in high-traffic travel hubs. Strategic negotiations secure margins, brand exclusives and promotional support. Price architecture is calibrated to reflect duty-free and duty-paid dynamics per route and channel.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePromotions and brand activations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSeasonal campaigns target travel peaks like summer and year-end, leveraging Dufry’s presence in over 65 countries and more than 2,300 shops to capture surge traffic. Sampling and pop-ups create experiential shopping at terminals and duty-free areas, driving conversion in high-footfall periods. Data-led offers via World of Dufry (over 16 million members by 2024) personalize incentives and lift basket size. Co-op marketing with brands amplifies reach and improves ROI through shared promotions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel and Reserve \u0026amp; Collect\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eOmnichannel digital storefronts provide real-time availability and pricing across Dufry’s ~2,300 stores in 65+ countries (2024), enabling seamless pre-ordering to reduce friction and waiting time. Click-and-collect ties reservations to flight itineraries for timely pickup, while targeted post-purchase engagement via email\/SMS\/loyalty boosts repeat visits and basket size.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eReal-time inventory and pricing\u003c\/li\u003e\n\u003cli\u003ePre-order reduces waiting\u003c\/li\u003e\n\u003cli\u003eClick-and-collect synced to flights\u003c\/li\u003e\n\u003cli\u003ePost-purchase loyalty engagement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCompliance, security, and customs management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eOperations adhere to duty-free regulations and allowance limits, with Dufry in 2024 operating across 65 countries and roughly 2,300 shops to ensure compliant retail flows. Robust age checks and restricted-product controls are enforced at POS and online, while bonded inventory management and regular audits maintain customs integrity. Targeted loss-prevention programs protect high-value categories such as spirits and luxury goods.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ecompliance: duty-free rules, allowance limits\u003c\/li\u003e\n\u003cli\u003eage-control: POS and e-commerce checks\u003c\/li\u003e\n\u003cli\u003einventory: bonded stock, periodic audits\u003c\/li\u003e\n\u003cli\u003eloss-prevention: focus on spirits, perfumes, watches\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel growth: 2,300 shops in 65 countries and 16M loyalty members\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDaily ops across ~2,300 shops in 65 countries boost conversion via planograms, staff training and KPI dashboards. Procurement secures margins, exclusives and higher inventory turns; World of Dufry hit 16M members in 2024. Omnichannel pre-order\/click‑\u0026amp;‑collect leverages IATA 2024 passenger volumes ≈95% of 2019.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eShops\u003c\/td\u003e\n\u003ctd\u003e~2,300\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCountries\u003c\/td\u003e\n\u003ctd\u003e65\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoyalty\u003c\/td\u003e\n\u003ctd\u003e16M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTraffic vs 2019 (IATA)\u003c\/td\u003e\n\u003ctd\u003e≈95%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Document Unlocks After Purchase\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe Dufry Business Model Canvas you’re previewing is the actual deliverable, not a mockup. It contains the same structured content, analysis, and formatting you’ll receive after purchase. Upon order, you’ll get the complete editable files ready for presentation, editing, and sharing. No surprises—what you see is what you’ll own.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGlobal retail footprint\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDufry operates approximately 2,300 stores in about 63 countries as of 2024, spanning airports, cruise ports, rail hubs and downtown locations to capture global traveler flows. Prime, high-traffic sites boost visibility and convenience, while modular formats let Dufry fit diverse footprint constraints. The broad geographic spread reduces reliance on any single market, smoothing revenue volatility across regions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSupplier network and exclusivity\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDeep supplier relationships enable travel-retail exclusives and priority allocations for Dufry, supporting curated assortments across its around 2,300 shops in 63 countries. Joint demand and supply planning with vendors reduces stock-outs and secures allocations during peak travel periods. Exclusives and bundled offers increase channel differentiation and drive higher basket values. Vendor marketing and trade support bolster gross margins through co-funding of promotions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLicenses, concessions, and contracts\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eConcession rights underpin Dufry’s market access across over 2,400 shops in about 65 countries, securing prime airport and travel-hub presence. Long-tenor concession agreements—commonly multi-year arrangements—stabilize the company’s revenue outlook and cash flow. Performance clauses tie rent and fees to sales, aligning incentives with landlords, while embedded renewal options protect network continuity and route-to-market value.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWorkforce and service know-how\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMultilingual staff across Dufry’s footprint (present in 65 countries with ~2,300 shops in 2024) deliver high-touch assistance, driving higher basket engagement; category-focused training raises upsell effectiveness by equipping teams with product and occasion knowledge. Cultural fluency improves engagement with diverse travelers, while operational playbooks standardize service quality and reduce variability across locations.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eMultilingual coverage: 65 countries, ~2,300 shops (2024)\u003c\/li\u003e\n\u003cli\u003eCategory training: boosts upsell readiness\u003c\/li\u003e\n\u003cli\u003eCultural fluency: increases traveler engagement\u003c\/li\u003e\n\u003cli\u003eOperational playbooks: standardize quality\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIT platforms and data assets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003ePOS, OMS and CRM systems enable Dufry’s real-time retailing across its c.2,300 shops in ~60 countries, supporting dynamic pricing, promotion execution and omnichannel order fulfilment; analytics drive assortment and margin uplift, while loyalty data (carded customers) personalizes outreach and increases basket size; secure API integrations connect suppliers, airports and ecommerce channels to reduce outages and fraud risk.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003ePOS\/OMS\/CRM: real-time retailing\u003c\/li\u003e\n\u003cli\u003eAnalytics: pricing, promotions, assortment\u003c\/li\u003e\n\u003cli\u003eLoyalty data: personalized outreach\u003c\/li\u003e\n\u003cli\u003eSecure integrations: partners \u0026amp; channels\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\n\u003cstrong\u003ec.2,300\u003c\/strong\u003e stores | \u003cstrong\u003e63\u003c\/strong\u003e countries | long-tenor concessions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDufry’s key resources: c.2,300 stores in 63 countries (2024) securing high-traffic travel reach. Strong supplier partnerships and exclusives optimise assortment and margins. Long-tenor concession agreements stabilise cash flow while POS\/OMS\/CRM and loyalty data enable real-time retailing and personalized upsell.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003ec.2,300 (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCountries\u003c\/td\u003e\n\u003ctd\u003e63\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConcessions\u003c\/td\u003e\n\u003ctd\u003eMulti-year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital\u003c\/td\u003e\n\u003ctd\u003ePOS\/OMS\/CRM\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDuty-free value and transparent pricing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTravelers access tax-advantaged prices on core categories like perfumes, liquor and tobacco, tapping into a travel retail market supported by 4.7 billion air passengers in 2024 (IATA). Clear price communication builds trust and reduces purchase friction through visible duty-free savings. Bundles and multi-buy deals increase per-ticket spend and perceived value for cost-conscious buyers. Consistency across locations enhances confidence and loyalty for repeat travelers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCurated travel-exclusive assortment\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCurated travel-exclusive assortments—including limited editions and travel sets—offer uniqueness and higher perceived value, supporting Dufry’s shelf differentiation across its network of over 2,200 shops in 60+ countries. Broad brand coverage (3,000+ brands) meets diverse tastes while local favorites sit alongside global icons to boost cross-border appeal. Gifting-oriented packs simplify last-minute purchases and drive basket uplift at peak travel periods.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConvenience and speed for travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eReserve \u0026amp; Collect streamlines the journey by letting travelers pre-order for pickup, leveraging Dufry’s global network in over 60 countries and roughly 2,300 stores to shorten airport time. Fast checkout and contactless payments cut dwell time, aligning with industry trends toward cashless travel retail. Wayfinding and store proximity serve tight connections at major hubs, while extended hours mirror flight schedules to capture off-peak spend.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonalized, multilingual service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eStaff guide choices across complex categories, with multilingual service in Dufry's network spanning over 60 countries and ~30,000 employees (2024), improving experience and conversion; tailored recommendations reflect traveler profiles and loyalty tiers unlock targeted benefits.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eStaff-led guidance\u003c\/li\u003e\n\u003cli\u003eLanguage support → higher conversion\u003c\/li\u003e\n\u003cli\u003eProfile-driven recommendations\u003c\/li\u003e\n\u003cli\u003eLoyalty tiers = targeted perks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConsistent global experience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eConsistent global experience through standardized layouts and service levels reduces friction, letting travelers shop quickly; Dufry in 2024 operated in 65+ countries with over 2,200 stores, reinforcing familiar brand exposure across markets. Reliable product availability boosts repeat purchases and seamless return\/payment policies increase customer confidence when abroad.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eStandardized layouts\u003c\/li\u003e\n\u003cli\u003eFamiliar brands across 65+ countries\u003c\/li\u003e\n\u003cli\u003e2,200+ stores (2024)\u003c\/li\u003e\n\u003cli\u003eReliable availability drives repeat buys\u003c\/li\u003e\n\u003cli\u003eSeamless policies build trust\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTax-advantaged travel retail: curated assortments, fast checkout \u0026amp; loyalty in 2,200+ stores\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDufry offers tax-advantaged travel pricing and curated travel-exclusive assortments, driving higher per-ticket spend and loyalty through consistent global experience. Reserve \u0026amp; Collect and fast checkout reduce dwell time. Expert multilingual staff and loyalty tiers boost conversion across 2,200+ stores in 65+ countries (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGlobal air passengers (IATA)\u003c\/td\u003e\n\u003ctd\u003e4.7bn (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003e2,200+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCountries\u003c\/td\u003e\n\u003ctd\u003e65+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrands\u003c\/td\u003e\n\u003ctd\u003e3,000+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmployees\u003c\/td\u003e\n\u003ctd\u003e~30,000 (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAssisted in-store selling\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBeauty advisors and category experts in Dufry stores elevate discovery through tailored consultations and product knowledge; live demos and tastings increase dwell time and conversion. Guided upselling and curated bundles lift average basket value, supporting footfall-driven revenue as global air passengers reached 4.7 billion in 2023 (IATA). Fast service recovery protocols resolve issues quickly, preserving loyalty and repeat purchase rates.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLoyalty and membership programs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTiered rewards drive repeat spend by rewarding frequency and higher-ticket purchases, supporting Dufry’s omnichannel strategy across over 2,300 shops in 60+ countries (2024). Points, vouchers and partner perks (airlines, hotels) increase basket value and cross-sell potential. Personalized offers based on travel frequency and preferences lift conversion and AOV. Streamlined, digital enrollment captures high transient traveler traffic at point of sale and online.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital CRM and lifecycle engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDigital CRM (email, app and SMS) reaches travelers pre-, during and post‑trip to drive engagement and sales; Dufry deploys these channels across ~2,300 stores in 60+ countries. Dynamic offers align to itineraries and duty‑free allowances while feedback loops improve service and assortment. Analytics refine segmentation over time, enabling more targeted campaigns and yield optimization.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSelf-service and frictionless options\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eReserve online, collect in-store reduces effort and abandoned baskets; Dufry saw growing digital order uptake in 2024 as travel-retail digitalization accelerated. Self-checkout and mobile pay speed transactions, with contactless payments representing over 50% of travel-retail transactions in 2024. Real-time inventory visibility sets accurate expectations; clear limits and return policies build trust and reduce disputes.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ereserve-collect\u003c\/li\u003e\n\u003cli\u003eself-checkout-mobile-pay\u003c\/li\u003e\n\u003cli\u003einventory-visibility\u003c\/li\u003e\n\u003cli\u003eclear-limits-returns\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCo-marketing with travel partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eCo-marketing with airlines and hotels enables integrated campaigns targeting already booked passengers through booking confirmations and pre-trip emails, driving higher conversion by reaching shoppers pre-travel. Lounge and gate promotions capture dwell time with timed offers and sampling near peak waiting periods. Miles-and-points tie-ins reward purchases and increase average basket value through partner redemptions. Shared data from partners sharpens segmentation and retargeting for personalized offers.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTargeted outreach via bookings\u003c\/li\u003e\n\u003cli\u003eLounge\/gate timed promotions\u003c\/li\u003e\n\u003cli\u003eLoyalty tie-ins boost basket value\u003c\/li\u003e\n\u003cli\u003eShared data improves precision\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAdvisors + contactless checkout boost conversion for \u003cstrong\u003e4.7bn\u003c\/strong\u003e air travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBeauty advisors, demos and curated bundles drive conversion and AOV, leveraging ~2,300 Dufry shops in 60+ countries (2024) and 4.7bn air passengers globally (IATA 2023). Tiered loyalty, airline\/hotel co-marketing and CRM engage pre\/during\/post trip; reserve‑collect and self-checkout cut abandonment as contactless payments exceed 50% (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores \/ Countries\u003c\/td\u003e\n\u003ctd\u003e~2,300 \/ 60+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAir passengers (2023)\u003c\/td\u003e\n\u003ctd\u003e4.7bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eContactless share (2024)\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;50%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAirport retail stores\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAirport retail stores use flagship and walk-through formats to maximize product exposure and impulse conversions; Dufry operates over 2,200 shops in 65 countries (2024). Locations before and after security capture differing traveler missions — convenience vs. leisure spend — while high-dwell gates support experiential zones and brand activations. Extended opening hours are synchronized with airport flight banks to optimize revenue per flight wave.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCruise, seaport, and railway stores\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAssortments adapt to cruise and rail traveler profiles, with Dufry tailoring SKUs to leisure vs business passengers and duty-free demand—CLIA reported about 27 million cruise passengers in 2024, boosting onboard demand patterns.\u003c\/p\u003e\n\u003cp\u003eOnboard and terminal retail expand reach beyond airports, capturing impulse purchases and contributing to route-level margins; seasonal routing alters inventory plans up to 30-40% by SKU mix.\u003c\/p\u003e\n\u003cp\u003eEvents onboard, from tastings to brand pop-ups, drive engagement and can lift category sales double-digits during peak sailings.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOnline and Reserve \u0026amp; Collect\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePre-trip browsing on Dufry’s Reserve \u0026amp; Collect displays live availability and pricing across Dufry’s c.2,300 shops in over 60 countries (2024), enabling selection before travel. Orders capture flight details for seamless airport pickup and hold times. Digital wallets and the Dufry customer loyalty program integrate at checkout, while rich content supports product discovery and regulatory compliance info.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePartner and affiliate channels\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eAirline apps, OTAs and travel portals enable pre-ordering of duty-free and travel retail, with Dufry reporting eCommerce growth of ~23% in 2024 as channel-led sales rose; co-branded pages increase trust and can boost conversion by ~20%, targeted placements reach confirmed travelers near departure, and attribution tools track campaign ROI to optimize bids and inventory allocation.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003echannels: airline apps, OTAs, travel portals\u003c\/li\u003e\n\u003cli\u003eimpact: eCommerce +23% (Dufry 2024)\u003c\/li\u003e\n\u003cli\u003econversion lift: co-branded pages ~20%\u003c\/li\u003e\n\u003cli\u003etargeting: confirmed travelers, pre-departure placements\u003c\/li\u003e\n\u003cli\u003emeasurement: attribution tracks campaign ROI\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDowntown tourist stores\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDowntown tourist stores extend Dufry interactions beyond terminals, leveraging 2024 coverage in over 60 countries and c.1,700 shops to capture pre- and post-travel spend. Assortments prioritize gifting and local specialties; marketing targets hotels and tours to drive footfall, while cross-channel returns and services boost convenience and repeat purchases.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCity reach: over 60 countries, c.1,700 stores (2024)\u003c\/li\u003e\n\u003cli\u003eAssortment: gifting\/local specialties\u003c\/li\u003e\n\u003cli\u003eMarketing: hotel\/tour partnerships\u003c\/li\u003e\n\u003cli\u003eService: cross-channel returns \u0026amp; aftersales\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTravel retail network: c.2,300 airports, c.1,700 downtown; eCom \u003cstrong\u003e+23%\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDufry’s omnichannel network—c.2,300 airport, onboard, cruise, rail and c.1,700 downtown shops across ~65 countries (2024)—drives traveler reach by mission (convenience vs leisure) and flight\/sea schedules. Digital pre-order (eCommerce +23% 2024) and co-branded pages (~+20% conv.) link to reserve \u0026amp; collect and loyalty for pickup, boosting route-level margins and seasonal SKU shifts.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003cth\u003eImpact\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eAirports\u003c\/td\u003e\n\u003ctd\u003ec.2,300 shops, 65 countries\u003c\/td\u003e\n\u003ctd\u003eHigh exposure, impulse\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDowntown\u003c\/td\u003e\n\u003ctd\u003ec.1,700 shops, 60+ countries\u003c\/td\u003e\n\u003ctd\u003ePre\/post travel spend\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eeCommerce\u003c\/td\u003e\n\u003ctd\u003e+23% growth\u003c\/td\u003e\n\u003ctd\u003ePre-order \u0026amp; pickup\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInternational leisure travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePrice-sensitive international leisure travelers seek deals and gifts, showing high demand for beauty, confectionery and spirits; Dufry serves this mix across about 65 countries and 2,300+ shops (2024), requiring multilingual staff to handle diverse nationalities, with pronounced seasonal peaks around Q4 holiday travel that materially lift volumes.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBusiness travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTime-constrained business travelers prioritize speed and convenience, favoring fast checkout and curated grab-and-go assortments. They show strong preference for premium grooming and corporate gifts, driving higher basket values. Loyalty status (Dufry Rewards\/partner programs) shapes targeted offers and upgrades. Frequent trips sustain repeat purchases across Dufry’s network of ~2,200 shops in ~60 countries (2024).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCruise passengers and tourists\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCruise passengers and tourists benefit from extended dwell aboard ships and in port, enabling experiential shopping with duty-free and themed pop-ups; CLIA reported about 30 million global cruise passengers in 2019 with industry recovery to similar levels by 2024. Demand concentrates on souvenirs, fashion and spirits, categories that historically drive the highest onboard spend. Group travel boosts bundled deals and promotions, while onboard delivery and pre-order pick-up increase convenience and conversion rates.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHigh-spend luxury shoppers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHigh-spend luxury shoppers prioritize prestige beauty, watches and accessories, expecting concierge-level service and exclusive releases; the global personal luxury goods market reached about EUR 353bn in 2023 (Bain), amplifying opportunity at travel retail. Dufry, present in over 65 countries with ~2,200 stores, leverages duty-free tax benefits and personalized offers to boost conversion and basket size.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTarget: high ARPU travelers\u003c\/li\u003e\n\u003cli\u003eProducts: prestige beauty, watches, accessories\u003c\/li\u003e\n\u003cli\u003eService: concierge, exclusives\u003c\/li\u003e\n\u003cli\u003eFactor: tax savings increase perceived value\u003c\/li\u003e\n\u003cli\u003eDriver: personalized offers improve conversion\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDomestic and duty-paid travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDomestic and duty-paid travelers use Dufry outlets on non-tax-exempt routes and terminals, where everyday essentials and snacks drive high-frequency purchases; competitive pricing and convenience are key, and local compliance dictates assortment and labeling. IATA data showed domestic traffic recovered to about 90% of 2019 levels in 2024, and Dufry operates in roughly 65 countries supporting this channel.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003eFocus: everyday essentials, snacks, convenience\u003c\/li\u003e\n\u003cli\u003eDrivers: price, speed, proximity\u003c\/li\u003e\n\u003cli\u003eConstraint: local regulations and assortment\u003c\/li\u003e\n\u003cli\u003eScale: presence in ~65 countries; domestic demand ~90% of 2019 (IATA 2024)\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTravel retail rebound: \u003cstrong\u003e~2,300\u003c\/strong\u003e shops, Q4 peaks, luxury taps \u003cstrong\u003eEUR 353bn\u003c\/strong\u003e market\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDufry serves price-sensitive leisure, time-poor business, cruise\/tourist, luxury and domestic travelers via ~2,300 shops in ~65 countries (2024); seasonal Q4 peaks, loyalty drives repeat spend, and domestic traffic reached ~90% of 2019 levels in 2024. Luxury benefits from EUR 353bn personal luxury market (2023) while cruise recovered to ~30M passengers by 2024.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey SKUs\u003c\/th\u003e\n\u003cth\u003eShops (2024)\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eLeisure\u003c\/td\u003e\n\u003ctd\u003eBeauty, confectionery, spirits\u003c\/td\u003e\n\u003ctd\u003e~2,300\u003c\/td\u003e\n\u003ctd\u003eQ4 peaks\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBusiness\u003c\/td\u003e\n\u003ctd\u003eGrooming, grab-and-go\u003c\/td\u003e\n\u003ctd\u003e~2,300\u003c\/td\u003e\n\u003ctd\u003eHigh ARPU, fast checkout\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCruise\u003c\/td\u003e\n\u003ctd\u003eSouvenirs, spirits, fashion\u003c\/td\u003e\n\u003ctd\u003eonboard\/ports\u003c\/td\u003e\n\u003ctd\u003e~30M passengers\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLuxury\u003c\/td\u003e\n\u003ctd\u003ePrestige beauty, watches\u003c\/td\u003e\n\u003ctd\u003eSelected flagships\u003c\/td\u003e\n\u003ctd\u003eEUR 353bn market\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDomestic\u003c\/td\u003e\n\u003ctd\u003eEssentials, snacks\u003c\/td\u003e\n\u003ctd\u003e~2,300\u003c\/td\u003e\n\u003ctd\u003eTraffic ~90% of 2019\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConcession fees and rent\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eConcession fees and rent for Dufry combine revenue-share and minimum guarantees, creating both variable and fixed cost pressure; industry concession shares in 2024 typically range 20–40% of sales. Prime airport and downtown locations command significant premiums, raising lease and fit-out costs. Contract length, indexation and termination clauses materially affect margins. Renewal, bidding and compliance fees add recurring overhead and capital tied-up.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCost of goods sold\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePurchased inventory dominates Dufry's cash outflows, with the FY 2024 financial statements confirming inventory-driven working capital as the primary use of operating cash.\u003c\/p\u003e\n\u003cp\u003eProduct mix and vendor payment terms continue to shape gross margin, where higher-margin luxury categories and favorable supplier terms improve profitability.\u003c\/p\u003e\n\u003cp\u003eShrinkage and expiries require strict inventory controls and markdown management to protect margins.\u003c\/p\u003e\n\u003cp\u003eCurrency movements in 2024 materially affected landed costs, increasing procurement volatility across regions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonnel and training\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eStore staff, supervisors and category specialists form Dufry’s core frontline workforce, numbering about 24,000 employees in 2024; personnel are the largest single operational cost. Continuous training programs sustain duty-free service quality and upsell conversion rates, while incentive schemes tie bonuses to store and category sales targets. Multilingual hiring to serve international travelers increases wage and recruitment costs, contributing roughly 25–30% of variable operating expenses.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics and compliance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eLogistics and compliance drive significant cost for Dufry: bonded warehousing, transport and customs brokerage add handling and duty-timing expenses, while security and age-verification systems are mandated across airports and ports; industry recovery in 2024 reached roughly 85% of 2019 travel-retail volumes, increasing throughput and related costs.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eBonded warehousing: added storage and duty timing costs\u003c\/li\u003e\n\u003cli\u003eTransport\/customs brokerage: supply-chain fees and delays\u003c\/li\u003e\n\u003cli\u003eSecurity\/age-verification: compulsory CAPEX and OPEX\u003c\/li\u003e\n\u003cli\u003eInsurance\/loss prevention: mitigates shrinkage\u003c\/li\u003e\n\u003cli\u003eSeasonal scaling: demand swings raise cost variability\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIT, marketing, and overhead\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cpit marketing and overhead drive dufry cost base: ongoing investments in pos crm e-commerce platforms require continual capex integration spend to support omnichannel travel retail.\u003e\n\u003cpco-op funding and brand activation are often co-funded with partners but still necessitate significant marketing cash outlays at store airport level.\u003e\n\u003cp\u003eCorporate functions and local administration create fixed overheads while cybersecurity and data-privacy compliance are recurring operational costs that must be maintained.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003ePOS, CRM, e-commerce: platform capex and integration\u003c\/li\u003e\n\u003cli\u003eCo-op\/brand activations: shared but cash-consuming\u003c\/li\u003e\n\u003cli\u003eCorporate \u0026amp; local admin: fixed overhead\u003c\/li\u003e\n\u003cli\u003eCybersecurity \u0026amp; privacy: ongoing operational spend\u003c\/li\u003e\n\u003c\/pco-op\u003e\u003c\/pit\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTravel-retail at \u003cstrong\u003e≈85%\u003c\/strong\u003e of 2019; concession fees \u003cstrong\u003e20–40%\u003c\/strong\u003e squeeze margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eConcession fees (industry 20–40% of sales) plus high airport rents and fit-outs create mixed fixed\/variable cost pressure. Inventory is primary cash outflow and working-capital driver; 2024 travel-retail volumes recovered to ~85% of 2019. Staffing (≈24,000 employees) and multilingual hiring drive personnel costs (~25–30% of variable opex).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmployees\u003c\/td\u003e\n\u003ctd\u003e≈24,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConcession share\u003c\/td\u003e\n\u003ctd\u003e20–40% of sales\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTravel-retail recovery\u003c\/td\u003e\n\u003ctd\u003e≈85% of 2019\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePersonnel share of variable opex\u003c\/td\u003e\n\u003ctd\u003e≈25–30%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePerfumes and cosmetics sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePerfumes and cosmetics serve as Dufry’s high-margin cornerstone, typically around 35-40% of travel-retail sales in 2024, driven by strong global brand demand. Travel sets and retailer exclusives lift average ticket by roughly 20-30%, while seasonal gifting (holiday Q4) can spike volume by about 25%. In-store sampling and beauty advisors boost conversion rates by up to 30%, maximizing per-customer spend.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWine, spirits, and tobacco sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eWine, spirits and tobacco drive a large share of duty-free revenue—industry estimates in 2024 put alcohol and tobacco at about 35–40% of airport duty-free sales—benefiting from duty-free price gaps. Allowance limits per traveler shape baskets toward premium single bottles and small multipacks. Premiumization lifted unit margins in 2024 as premium spirits grew share. Bundles and multi-buys increase volume and average basket value.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFood, confectionery, and snacks\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFood, confectionery and snacks are impulse-friendly categories with broad appeal that benefit from air travel volumes—IATA estimated ~4.7 billion passengers in 2024—driving high footfall for Dufry, which operates roughly 2,300 shops in ~60 countries. Local specialties add uniqueness and premium pricing, while high turnover supports steady cash flow and inventory velocity; cross-merchandising (checkout displays, combo deals) boosts add-on sales and average basket value.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFashion, accessories, and luxury\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eBranded sunglasses, watches and travel goods expand basket size for Dufry, with higher average selling prices offsetting lower unit velocity and lifting gross margin contribution per transaction. Limited-edition drops target collectors and drive footfall and trade-up purchases, while visual merchandising and store theatre are critical to convert premium intent. Focused assortments in core hubs sustain yield management and ancillary spend.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eBranded items boost ASP and margin\u003c\/li\u003e\n\u003cli\u003eLimited editions create scarcity-led demand\u003c\/li\u003e\n\u003cli\u003eVisual merchandising increases conversion\u003c\/li\u003e\n\u003cli\u003eHigher ASPs offset lower velocity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSupplier funding and commercial income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eSupplier funding through co-op marketing, display fees and in-store activations generates ancillary revenue for Dufry, with data insights and paid promotional slots further monetized across its network of around 2,300 shops in ~65 countries (2024). Exclusive product launches often include supplier support payments, while sold advertising space improves gross margins and yield per sqm.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCo-op marketing and display fees\u003c\/li\u003e\n\u003cli\u003eActivations and exclusive launch support payments\u003c\/li\u003e\n\u003cli\u003eMonetized data insights and promotional slots\u003c\/li\u003e\n\u003cli\u003eAdvertising space boosts margins\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePerfumes \u003cstrong\u003e35–40%\u003c\/strong\u003e and Alcohol \u003cstrong\u003e35–40%\u003c\/strong\u003e Power 2024 Sales and Margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePerfumes\/cosmetics ~35–40% of sales in 2024, highest margin and ticket uplift 20–30%. Alcohol\/tobacco ~35–40%, premiumization lifts margins. Food\/confectionery ~10–15%, high turnover and impulse buys. Branded travel goods and supplier funding (co-op, ads) together ~10–15%, raise ASPs and ancillaries.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eStream\u003c\/th\u003e\n\u003cth\u003e2024 share\u003c\/th\u003e\n\u003cth\u003enote\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePerfumes\u003c\/td\u003e\n\u003ctd\u003e35–40%\u003c\/td\u003e\n\u003ctd\u003eHigh margin\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAlcohol\/Tobacco\u003c\/td\u003e\n\u003ctd\u003e35–40%\u003c\/td\u003e\n\u003ctd\u003eDuty-free premium\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFood\u003c\/td\u003e\n\u003ctd\u003e10–15%\u003c\/td\u003e\n\u003ctd\u003eImpulse\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTravel goods+Supplier\u003c\/td\u003e\n\u003ctd\u003e10–15%\u003c\/td\u003e\n\u003ctd\u003eAncillary\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58098071929180,"sku":"dufry-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/dufry-business-model-canvas.png?v=1781792774","url":"https:\/\/pestel-analysis.com\/products\/dufry-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}