{"product_id":"coned-business-model-canvas","title":"Consolidated Edison Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUtility-sector Business Model Canvas: Strategic Blueprint for Investors and Strategists\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock Consolidated Edison's strategic blueprint with our Business Model Canvas. This concise canvas maps value propositions, customer segments, key partnerships, and revenue drivers that power its utility leadership. Ideal for investors, strategists, and analysts. Download the full Word\/Excel canvas for a detailed, actionable roadmap.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eState and Federal Regulators\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePartnerships with NYPSC, NYC agencies and FERC underpin Con Edison rate cases, capital plans and reliability standards, aligning utility programs with NY CLCPA targets (70% renewable electricity by 2030) and FERC Order No. 2222 for distributed resources. Regulators enable cost recovery and authorized returns for infrastructure investments. Continuous engagement and joint planning reduce approval risk and support long-term stability and affordability.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEquipment and Technology Vendors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCon Edison relies on OEMs for transformers, cables, meters and grid automation to serve roughly 3.5 million electric customers (2024), while advanced AMI, SCADA and cybersecurity vendors modernize operations and boost reliability. Long-term supply agreements and multi-year contracts secure quality, compliance and availability during peak demand. Co-development pilots with vendors and utilities accelerate DER integration and analytics, supporting the company’s net-zero-by-2050 goals.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRenewable Developers and PPAs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePartnerships with solar and wind developers secure contracted energy and RECs via long-term PPAs, commonly 10–25 year agreements, giving Con Edison predictable pricing and aiding decarbonization targets. Collaboration covers interconnection, curtailment protocols and grid impact studies, and joint programs expand community solar access to thousands of customers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConstruction, Engineering, and Union Labor\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMajor projects rely on EPC firms and skilled union labor for safe, timely execution; Con Edison's 2024–2028 capital plan (~$16.6B) anchors these partnerships to meet grid hardening and electrification targets. Framework agreements with unions and contractors reduce scheduling and cost variability while ensuring code, environmental, and urban work-rule compliance; ongoing workforce training embeds new technologies and bolsters safety culture.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePartnering with EPCs and unions accelerates delivery\u003c\/li\u003e\n\u003cli\u003eFramework agreements cut schedule\/cost variance\u003c\/li\u003e\n\u003cli\u003eContracts enforce codes and environmental standards\u003c\/li\u003e\n\u003cli\u003eTraining funds support tech adoption and safety\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity, Emergency, and Academic Partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpcoordination with fire police and emergency management improves storm response public safety across con edison service territory which includes about million electric gas customers integrated reduced outage restoration times in major storms. community organizations drive outreach for bill assistance efficiency programs while academic partners ny storage targets gw by support pilots demand resilience boosting trust program adoption.\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e3.5M electric \/ 1.1M gas customers\u003c\/li\u003e\n\u003cli\u003eSupports NY 6 GW storage by 2030\u003c\/li\u003e\n\u003cli\u003eEmergency coordination cuts restoration times\u003c\/li\u003e\n\u003cli\u003eCommunity outreach increases assistance uptake\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pcoordination\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNY utility grid modernization backed by \u003cstrong\u003e$16.6B\u003c\/strong\u003e capex plan\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRegulators (NYPSC, FERC) secure cost recovery and align Con Edison's rate cases with NY CLCPA; Con Edison serves ~3.5M electric \/ 1.1M gas customers (2024). OEMs and vendors provide AMI, SCADA, transformers and cybersecurity to modernize the grid; 2024–2028 capital plan ~$16.6B underpins contracts. Developers, EPCs and unions deliver PPAs, storage pilots (NY 6 GW by 2030) and construction capacity.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartner\u003c\/th\u003e\n\u003cth\u003eRole\u003c\/th\u003e\n\u003cth\u003e2024 Metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegulators\u003c\/td\u003e\n\u003ctd\u003eRate approval\u003c\/td\u003e\n\u003ctd\u003eSupports CLCPA targets\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOEMs\/Vendors\u003c\/td\u003e\n\u003ctd\u003eGrid tech\u003c\/td\u003e\n\u003ctd\u003e3.5M electric customers\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEPCs\/Unions\u003c\/td\u003e\n\u003ctd\u003eCapital delivery\u003c\/td\u003e\n\u003ctd\u003e$16.6B capex plan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive Business Model Canvas for Consolidated Edison detailing the 9 BMC blocks—customer segments, value propositions, channels, customer relationships, revenue streams, key resources, activities, partners, and cost structure—reflecting real-world utility operations, competitive advantages and linked SWOT insights, ideal for investor presentations and strategic analysis.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eOne-page Consolidated Edison Business Model Canvas that condenses the utility’s strategy into an editable, shareable snapshot—ideal for team collaboration, fast executive summaries, and comparing scenarios without the formatting hassle.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGrid Operations and Reliability\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eReal-time monitoring, automated switching, and outage management keep Con Edison's electric, gas, and steam systems stable for roughly 3.5 million electric and 1.1 million gas customers; preventive maintenance and dense-network inspections lower failure risk in NYC; storm-hardening investments and contingency planning bolster resilience after major storms; performance metrics (SAIDI\/SAIFI tracking) drive continuous reliability improvement.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCapital Planning and Construction\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDesign and build substations, feeders, pipelines, and steam assets to meet customer demand for Con Edison’s roughly 3.5 million electric and 1.1 million gas customers, and to achieve policy goals such as decarbonization. Prioritization aligns projects with risk profiles, projected load growth, and regulatory outcomes from NYPSC. Project controls enforce budget, schedule, and safety metrics across multi-year plans. Commissioning and testing verify compliance and operational performance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCustomer Service and Billing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eAccount setup, billing, collections and dispute resolution deliver consistent experiences across Consolidated Edison’s roughly 3.5 million customer accounts, with standardized processes for residential and C\u0026amp;I clients. AMI-enabled reads and digital billing streamline meter-to-bill accuracy and speed, reducing manual reads and bill inquiries. Specialized teams support large commercial \u0026amp; industrial customers and medically vulnerable customers, while real-time outage communication and alerts keep stakeholders informed.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory Compliance and Rate Cases\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePrepare filings, testimonies and settlements to set tariffs and recover investments; Con Edison’s $23 billion 2024–2028 capital plan drives many rate requests. Compliance covers safety, environmental and cybersecurity requirements, while reporting on reliability, affordability and emissions informs NYPSC oversight. Stakeholder engagement shapes equitable outcomes across communities.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRate filings: recover capital, revenue requirement\u003c\/li\u003e\n\u003cli\u003eCompliance: safety, environmental, cybersecurity\u003c\/li\u003e\n\u003cli\u003eReporting: reliability metrics, affordability, emissions\u003c\/li\u003e\n\u003cli\u003eEngagement: customers, regulators, communities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEnergy Efficiency and DER Integration\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eConsolidated Edison designs targeted incentives for efficiency, electrification and demand response while interconnecting rooftop solar, storage and EV chargers with expedited, safety-first processes for its ~3.5 million electric customers. Grid hosting-capacity analysis and non-wires alternatives steer CAPEX to defer traditional upgrades; advanced analytics cut peaks and emissions by prioritizing targeted DR and DER dispatch.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eincentives: efficiency, electrification, DR\u003c\/li\u003e\n\u003cli\u003efast, safe interconnection: solar, storage, EV\u003c\/li\u003e\n\u003cli\u003ehosting-capacity + non-wires to optimize CAPEX\u003c\/li\u003e\n\u003cli\u003edata analytics: peak reduction, emissions cuts\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eReal-time grid \u0026amp; gas resilience for \u003cstrong\u003e4.6M\u003c\/strong\u003e; \u003cstrong\u003e$23B\u003c\/strong\u003e CapEx\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eReal-time monitoring, outage management and preventive maintenance support service for ~3.5M electric and ~1.1M gas customers. Design, build and commission substations, feeders, pipelines aligned to a $23B 2024–2028 capital plan. Billing, AMI-enabled reads and customer care sustain operations and collections. Regulatory filings, compliance and stakeholder engagement secure cost recovery and resilience.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectric customers\u003c\/td\u003e\n\u003ctd\u003e~3.5M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGas customers\u003c\/td\u003e\n\u003ctd\u003e~1.1M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCapEx 2024–28\u003c\/td\u003e\n\u003ctd\u003e$23B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eKey metrics\u003c\/td\u003e\n\u003ctd\u003eSAIDI\/SAIFI, AMI reads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Version Awaits\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the actual Consolidated Edison Business Model Canvas you'll receive after purchase. It’s not a mockup—this preview shows real content, layout, and structure from the final file. Upon purchase you’ll instantly download the exact same editable document, formatted and complete, ready to present or adapt.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTransmission and Distribution Networks\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eExtensive electric cables, substations and feeders serve roughly 3.6 million electric and 1.1 million gas customers across NYC and Westchester, supported by multi‑billion‑dollar underground plant investments. Gas mains, services and steam piping feed dense urban loads from Con Edison's steam plants in Manhattan. Capital‑intensive underground assets require complex maintenance; redundancy and automation underpin system reliability.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory Licenses and Franchises\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eConsolidated Edison holds long-term operating certificates and municipal franchises across New York City and Westchester County, enabling regulated monopoly service in dense urban territories serving roughly 3.5 million electric and 1.1 million gas customers. Rate recovery mechanisms and an authorized allowed ROE near 8.3% under recent NYPSC rate plans support capital recovery and financial viability. Tariffs and riders codify service definitions and cost pass-throughs for fuel, storm restoration, and infrastructure investments. These multi-decade franchises provide planning certainty for grid upgrades and resilience projects.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSkilled Workforce and Safety Culture\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEngineers, lineworkers, operators and customer agents—part of Consolidated Edison’s roughly 15,000-strong workforce in 2024—deliver critical grid operations, outage response and customer service.\u003c\/p\u003e\n\u003cp\u003eRobust training, certifications and union partnerships support credentialing and standardized procedures across the workforce.\u003c\/p\u003e\n\u003cp\u003eAdvanced safety processes and technology, plus institutional knowledge from decades of operations, reduce incident risk and accelerate restoration and project execution.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCapital and Balance Sheet Strength\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eConsolidated Edison leverages debt and equity to finance large, long‑lived utility assets, maintaining investment‑grade ratings in 2024 that help lower borrowing costs. Robust capital planning aligns with regulatory visibility for multi‑year rate base investments. Insurance programs and liquidity facilities, including a $2.5 billion revolving credit facility in 2024, mitigate shocks.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAccess to capital: debt + equity for long‑lived assets\u003c\/li\u003e\n\u003cli\u003eInvestment‑grade ratings (2024) reduce funding costs\u003c\/li\u003e\n\u003cli\u003eCapital planning tied to regulatory forecasts\u003c\/li\u003e\n\u003cli\u003eInsurance \u0026amp; $2.5B liquidity facility mitigate stress\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData, Systems, and Cybersecurity\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eSCADA, OMS, GIS, CIS and AMI platforms enable operational control and customer engagement for Consolidated Edison, which serves roughly 3.5 million customers in New York.\u003c\/p\u003e\n\u003cp\u003eData lakes and analytics drive planning and load forecasting, cutting short-term forecast error to around 2–3% in advanced utility deployments.\u003c\/p\u003e\n\u003cp\u003eRobust cyber frameworks protect critical infrastructure while interoperability standards enable DER integration and market participation.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSCADA\/OMS\/GIS\/CIS\/AMI\u003c\/li\u003e\n\u003cli\u003eData Lakes \u0026amp; Analytics\u003c\/li\u003e\n\u003cli\u003eCyber Frameworks (NIST\/IEC-aligned)\u003c\/li\u003e\n\u003cli\u003eDER Interoperability \u0026amp; Market Access\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGrid serves ~3.6M electric, ~1.1M gas customers; $2.5B RCF, \u003cstrong\u003e8.3%\u003c\/strong\u003e ROE\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eUnderground grid and gas\/steam mains serve ~3.6M electric and ~1.1M gas customers; capital‑intensive assets demand redundancy and automation. Workforce ~15,000 supports ops, safety and unions. Regulated franchises, allowed ROE ~8.3% and investment‑grade ratings underpin multi‑year capital recovery. Liquidity includes a $2.5B revolving credit facility.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectric customers\u003c\/td\u003e\n\u003ctd\u003e~3.6M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGas customers\u003c\/td\u003e\n\u003ctd\u003e~1.1M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWorkforce\u003c\/td\u003e\n\u003ctd\u003e~15,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRCF\u003c\/td\u003e\n\u003ctd\u003e$2.5B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAllowed ROE\u003c\/td\u003e\n\u003ctd\u003e~8.3%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eReliable, Safe Energy Delivery\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eConsolidated Edison delivers reliable, safe energy to ~3.5 million electric and ~1.1 million gas customers (2024), operating with a ~14,000-strong workforce focused on safety-first protocols that protect customers, employees and the public. Built-in redundancy and distribution automation minimize downtime and support rapid urban restoration; Con Ed targets 99.99% reliability and publishes monthly reliability metrics to maintain transparency and confidence.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePredictable, Regulated Pricing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRate plans and riders give Con Edison clarity on cost recovery for over 3.5 million customers, specifying when and how delivery and infrastructure costs are recovered. Customer protections and affordability programs limit bill volatility and support vulnerable customers, while pass-through mechanisms transfer near-total commodity supply costs to customers, reducing utility market exposure. Multi-year settlements, typically 3–4 years, enhance planning and financial stability.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eClean Energy and Decarbonization Support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eConsolidated Edison advances climate goals by investing in solar, wind and grid interconnections to align with New York’s mandates of 70% renewable electricity by 2030 and 100% zero‑emission electricity by 2040. Programs for building and vehicle electrification expand heat pump and EV adoption while demand‑side management and DR lower peak load and emissions. Customers can opt into green tariffs and purchase RECs to match usage with renewable generation.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUrban Resilience and Reliability Upgrades\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eUrban resilience upgrades secure critical assets through storm hardening and flood protection, safeguarding service to Con Edison's ~3.5 million customers and supporting post-storm recovery; non-wires solutions and energy storage add operational flexibility and defer costly grid builds. Gas safety enhancements and leak reduction lower public risk while resilience planning underpins essential services and supports urban growth aligned with the company's net-zero by 2050 commitment.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eStorm hardening: protects substations and feeders\u003c\/li\u003e\n\u003cli\u003eNon-wires\/storage: increases flexibility, reduces peak spend\u003c\/li\u003e\n\u003cli\u003eGas safety: leak reduction, enhanced inspections\u003c\/li\u003e\n\u003cli\u003eResilience planning: sustains essential services, enables growth\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCustomer-Centric Digital Services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eOnline portals, apps and AMI-derived insights give approximately 3.5 million electric and 1.1 million gas customers granular usage data and remote control, while proactive outage alerts with restoration ETAs increase operational transparency and customer trust. Tailored programs for small business and large C\u0026amp;I optimize tariffs and demand response participation, and multilingual support broadens access across New York City’s diverse population.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eusage-insights: AMI + apps for 3.5M electric \/ 1.1M gas customers\u003c\/li\u003e\n\u003cli\u003eoutage-transparency: proactive alerts + ETAs\u003c\/li\u003e\n\u003cli\u003ecommercial-tailoring: small business \u0026amp; large C\u0026amp;I programs\u003c\/li\u003e\n\u003cli\u003eaccessibility: multilingual support\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUtility powers ~3.5M customers; targets \u003cstrong\u003e99.99%\u003c\/strong\u003e reliability\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eConsolidated Edison provides reliable, safe energy to ~3.5M electric and ~1.1M gas customers (2024) with a ~14,000 workforce and safety-first protocols. The company targets 99.99% reliability, publishes monthly metrics, and uses redundancy, automation and storm hardening to minimize outages. Con Ed invests in renewables, storage and electrification to meet NY targets (70% renewable by 2030, 100% zero‑emission by 2040) and net‑zero by 2050.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectric customers\u003c\/td\u003e\n\u003ctd\u003e~3.5M\u003c\/td\u003e\n\u003ctd\u003e2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGas customers\u003c\/td\u003e\n\u003ctd\u003e~1.1M\u003c\/td\u003e\n\u003ctd\u003e2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWorkforce\u003c\/td\u003e\n\u003ctd\u003e~14,000\u003c\/td\u003e\n\u003ctd\u003e2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eReliability target\u003c\/td\u003e\n\u003ctd\u003e99.99%\u003c\/td\u003e\n\u003ctd\u003e2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRenewable targets\u003c\/td\u003e\n\u003ctd\u003e70% by 2030; 100% by 2040\u003c\/td\u003e\n\u003ctd\u003eNY\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSelf-Service Digital Engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCustomers of Consolidated Edison, which serves about 3.5 million electric and 1.1 million gas customers (2024), manage accounts, payments and usage via web and mobile portals. AMI dashboards deliver hourly usage data and real-time alerts to enrolled customers. In-app chat and robust FAQs resolve routine issues rapidly, lowering call volumes and wait times.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e24\/7 Support and Outage Communications\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eConsolidated Edison operates 24\/7 call centers and IVR for emergencies, gas odor reports and service issues, serving approximately 3.5 million electric and 1.1 million gas customers (2024). Proactive SMS, email and interactive outage-map updates keep customers informed and include estimated restoration times to set expectations. Post-event customer surveys feed continuous improvement of response and communications.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProgram Enrollment and Coaching\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eAdvisors shepherd Con Edison’s ~3.5 million electric and ~1.1 million gas customers into efficiency, demand response and electrification offers, boosting program enrollment and peak relief. Rebates and on-bill financing accelerate adoption by reducing upfront costs. Data-driven tips from smart meters optimize savings and comfort. Business customers receive tailored energy strategies driven by interval data and ROI-focused measures.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eKey Account Management for C\u0026amp;I\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDedicated account managers support large C\u0026amp;I users, institutions and developers, offering reliability studies, interconnection engineering and tariff optimization tied to customer KPIs; Con Edison serves over 3 million electric and 1 million gas customers (2024). Joint planning aligns capital projects with customer timelines and priority communications improve coordination during projects and outages.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDedicated managers\u003c\/li\u003e\n\u003cli\u003eReliability \u0026amp; interconnection\u003c\/li\u003e\n\u003cli\u003eTariff optimization\u003c\/li\u003e\n\u003cli\u003eJoint capital planning\u003c\/li\u003e\n\u003cli\u003ePriority communications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity Outreach and Assistance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eConsolidated Edison, which serves about 3.5 million customers, leverages partnerships to link low-income households to bill credits, arrears relief and state programs such as LIHEAP; targeted outreach increased enrollments in 2024. Multilingual events and channels build trust across diverse NYC communities while education campaigns on safety and efficiency reduce risk and demand. Continuous feedback loops with community partners inform equitable program design and service adjustments.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePartnerships: bill credits, arrears relief, LIHEAP referrals\u003c\/li\u003e\n\u003cli\u003eMultilingual outreach: events + channels to boost trust\u003c\/li\u003e\n\u003cli\u003eEducation: safety and efficiency campaigns\u003c\/li\u003e\n\u003cli\u003eFeedback loops: data-driven equitable program design\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProactive tiered customer care for ~4.6M utility accounts with 24\/7 emergency support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eConsolidated Edison maintains proactive, tiered customer relationships across ~3.5 million electric and ~1.1 million gas customers (2024), using web\/mobile portals, AMI hourly dashboards and in-app chat for routine needs. 24\/7 call centers and IVR handle emergencies and outages with proactive SMS\/email updates. Dedicated account managers and community partnerships drive program enrollment, rebates and equitable support.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTotal customers\u003c\/td\u003e\n\u003ctd\u003e~4.6M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectric customers\u003c\/td\u003e\n\u003ctd\u003e3.5M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGas customers\u003c\/td\u003e\n\u003ctd\u003e1.1M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport\u003c\/td\u003e\n\u003ctd\u003e24\/7 call centers, IVR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWebsite and Mobile App\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eWebsite and mobile app are the primary hubs for billing, usage data, outage reporting and program sign-ups for Consolidated Edison, which serves about 3.5 million customers; digital channels now handle the majority of routine account interactions. Secure authentication and multi-factor login protect customer information and reduce fraud risk. Ongoing UX improvements have boosted adoption and satisfaction, while API integrations support distributed energy resources and EV tools for grid coordination.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCall Centers and IVR\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eVoice support handles emergencies, complex billing and service orders for Consolidated Edison’s roughly 3.5 million customer accounts, with dedicated lines for outages and gas emergencies. IVR automates routine balance inquiries and service scheduling to lower hold times. Accessibility features—multilingual menus, TTY and speech-assist—serve diverse needs. Clear escalation pathways route high-impact issues to field crews and senior reps for rapid resolution.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEmail, SMS, and Push Notifications\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEmail, SMS, and push channels send proactive outage, safety, and billing alerts to over 3 million Con Edison customers, with personalized messages boosting program participation and enrollment rates in 2024 pilots by about 20%. Two-way texting enables quick confirmations and faster crew dispatch, shortening customer interactions. Robust opt-in management honors preferences and regulatory consent requirements, preserving trust and reducing complaint volumes.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eField Service and Service Centers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eOn-site meter work, inspections and new connections deliver core operational touchpoints; technicians provide safety and efficiency guidance while mobile tools streamline workflows and updates; limited walk-in centers address specialized needs. Consolidated Edison serves ~3.5 million electric and ~1.1 million gas customers and employs ~14,000 (2024).\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eOn-site meters \u0026amp; inspections\u003c\/li\u003e\n\u003cli\u003eTechnician safety\/efficiency guidance\u003c\/li\u003e\n\u003cli\u003eMobile workforce tools for real-time updates\u003c\/li\u003e\n\u003cli\u003eLimited walk-in centers for complex cases\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePartner and Community \u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePartner and community channels leverage community groups, trade allies, and contractors to promote Con Edison programs to its roughly 3.5 million-customer service area, driving grassroots enrollment and local trust.\u003c\/p\u003e\n\u003cp\u003eMarketplaces connect customers to vetted technologies and contractors, streamlining adoption of energy-efficient measures and grid-interactive devices.\u003c\/p\u003e\n\u003cp\u003eJoint events target underserved segments, while co-branded materials with trusted partners raise credibility and program uptake.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCommunity outreach to 3.5M customers\u003c\/li\u003e\n\u003cli\u003eTrade allies and contractors promotion\u003c\/li\u003e\n\u003cli\u003eMarketplaces for vetted tech matchmaking\u003c\/li\u003e\n\u003cli\u003eJoint events for underserved segments\u003c\/li\u003e\n\u003cli\u003eCo-branded materials increase trust\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUtility channels serve \u003cstrong\u003e~3.5M\u003c\/strong\u003e electric, \u003cstrong\u003e~1.1M\u003c\/strong\u003e gas; pilots lift enrollment \u003cstrong\u003e+20%\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCon Edison channels span digital (website\/app), voice\/IVR, SMS\/email, field crews and partner marketplaces, serving ~3.5M electric and ~1.1M gas customers; digital handles the majority of routine interactions. 2024 pilots lifted program enrollment ~20%; field techs and limited walk-ins manage complex service and safety. APIs enable DER and EV integration for grid coordination.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectric customers\u003c\/td\u003e\n\u003ctd\u003e~3.5M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGas customers\u003c\/td\u003e\n\u003ctd\u003e~1.1M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmployees\u003c\/td\u003e\n\u003ctd\u003e~14,000 (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e2024 pilot impact\u003c\/td\u003e\n\u003ctd\u003e+20% enrollment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eResidential Households\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eResidential households span urban apartments and single-family homes across NYC and Westchester, served by Consolidated Edison’s roughly 3.5 million electric customers. Diverse income and language needs drive tailored multilingual outreach and payment plans. Rising electrification and growing EV registrations in New York (over 200,000 EVs by 2024) are altering load profiles and peak demand. Assistance programs and low-income tariffs support vulnerable customers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSmall and Medium Businesses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRetail, restaurants, offices and light commercial users in Con Edison's territory—part of the roughly 3.5 million electric and 1.1 million gas customers (2024)—demand high reliability and tight cost control, driving uptake of efficiency measures. Tariff guidance and targeted rebate programs improve payback for upgrades, while business growth and turnover require agile account management and rapid service provisioning.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLarge Commercial and Industrial\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eLarge commercial and industrial customers—hospitals, data centers, campuses and high-rise buildings—require tailored solutions for high load factors and strict power quality; Con Edison serves roughly 3.5 million customer accounts in its territory and targets these segments with bespoke offerings. Key account services and interconnection support streamline grid access and outages coordination. Demand response and resiliency projects deliver measurable bill and reliability savings through peak reduction and backup generation integration.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePublic Sector and Transit\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003ePublic sector customers—municipal agencies, schools, and transit systems—rely on Con Edison for mission-critical reliability and resilience across its ~3.5 million electric-customer NYC\/Westchester footprint. Electrification of fleets and facilities is accelerating, aided by federal IIJA and IRA funding and local mandates such as NYC Local Law 97. Coordinated planning aligns projects with public budgets, grant cycles, and regulatory timelines.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003eMunicipal agencies: essential services, high reliability needs\u003c\/li\u003e\n\u003cli\u003eSchools: facility electrification and resilience\u003c\/li\u003e\n\u003cli\u003eTransit: fleet electrification, long-term zero-emission targets\u003c\/li\u003e\n\u003cli\u003eFunding: IIJA\/IRA grants\u003c\/li\u003e\n\u003cli\u003ePlanning: aligned to public budgets and mandates\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEnergy Developers and ESCOs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eEnergy developers and ESCOs — solar, wind, storage and community solar providers — interface with Con Edison’s grid serving about 3.5 million electric customers and roughly 10 million people as of 2024; they require timely interconnection and clear technical and cybersecurity standards to deploy projects efficiently. PPAs, NYISO market rules and New York’s Climate Act (70% by 2030) materially shape project economics. Collaboration with Con Edison expands renewable access for end users through streamlined interconnection and tariff design.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eInterconnection speed: critical to reduce delays and curtailment\u003c\/li\u003e\n\u003cli\u003ePPA\/market tag: NYISO pricing and capacity values drive revenue\u003c\/li\u003e\n\u003cli\u003eStorage tag: firming increases value and grid reliability\u003c\/li\u003e\n\u003cli\u003eCommunity solar tag: expands access for low-income customers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eScaling urban grid reliability and electrification amid \u003cstrong\u003e200k+\u003c\/strong\u003e EVs and affordability strains\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eConsolidated Edison serves ~3.5 million electric and ~1.1 million gas customers (~10 million people) across NYC\/Westchester; residential, small commercial, large C\u0026amp;I, public sector and energy developers each demand tailored reliability, electrification and interconnection solutions. EV registrations exceed 200,000 (2024), pushing peak-load and demand-response needs. Low-income and assistance programs target affordability and access.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eCustomers\u003c\/th\u003e\n\u003cth\u003eKey metric (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eResidential\u003c\/td\u003e\n\u003ctd\u003e~3.5M electric\u003c\/td\u003e\n\u003ctd\u003e200k+ EVs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGas\u003c\/td\u003e\n\u003ctd\u003e~1.1M\u003c\/td\u003e\n\u003ctd\u003eAffordability programs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePurchased Power and Fuel\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePurchased power, gas supply and steam fuel inputs drive a large share of Con Edison’s variable cost base; in 2024 the company continued using bilateral contracts and forward purchases to hedge wholesale price exposure. Long-term procurement and tariff-based pass-through mechanisms limit margin risk by transferring commodity volatility to customers. Regulatory emissions limits and New York’s decarbonization mandates in 2024 are shifting the fuel mix toward lower-carbon sources and renewables. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperations and Maintenance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOperations and maintenance cover routine inspections, repairs, vegetation management and system upgrades to keep service for Con Edison’s ~3.5 million customers (2024). Urban underground work increases complexity and cost due to congested ducts and deep excavations. Inventory of spares, logistics staging and IT systems underpin reliability and reduce outage durations. Safety and regulatory compliance are embedded across all O\u0026amp;M activities.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCapital Expenditures and Depreciation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eConsolidated Edison plans roughly $4 billion of 2024 capital investments in substations, feeders, mains, AMI and resilience projects, with depreciation schedules matched to asset lives (typically 20–60 years) and recovered through rate mechanisms; non-wires alternatives are used alongside traditional capex; inflation (~3–4% in 2024) and supply constraints pressure budgets and timelines.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLabor, Training, and Benefits\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eLabor costs reflect a mix of union and non-union compensation and continuous development; Consolidated Edison serves about 3.5 million customers and maintains regular safety training and certifications for its workforce. Overtime and mutual aid drive material storm-related costs, while health and pension obligations remain significant on the balance sheet in 2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003eUnion\/non-union pay and development\u003c\/li\u003e\n\u003cli\u003eContinuous safety training \u0026amp; certifications\u003c\/li\u003e\n\u003cli\u003eOvertime and mutual aid spike storm costs\u003c\/li\u003e\n\u003cli\u003eMaterial health and pension obligations\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory, Taxes, and Financing Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eRegulatory, taxes, and financing costs for Consolidated Edison include ongoing rate case preparation, compliance, and reporting expenses that are material and disclosed in ConEdison's 2024 SEC filings; interest on debt and financing fees fund large capital programs; property and municipal taxes are significant in New York urban service territories; insurance and cybersecurity add measurable protective overhead.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e2024: regulatory and rate-case costs—material per 2024 10-K\u003c\/li\u003e\n\u003cli\u003eInterest\/financing—supports multi-billion-dollar capex\u003c\/li\u003e\n\u003cli\u003eProperty taxes—major urban expense\u003c\/li\u003e\n\u003cli\u003eInsurance \u0026amp; cybersecurity—growing protective spend\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFuel, power hedges shape costs; \u003cstrong\u003e$4B\u003c\/strong\u003e capex, ~\u003cstrong\u003e3.5M\u003c\/strong\u003e customers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePurchased power, gas and steam fuel drive a large share of variable costs; Con Edison used bilateral contracts and forward purchases in 2024 to hedge wholesale exposure. O\u0026amp;M and storm-related mutual aid sustain reliability for ~3.5 million customers while driving overtime and parts inventory costs. 2024 capex ~ $4.0B for substations, mains, AMI and resilience; inflation ~3–4% pressured budgets.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eCost item\u003c\/th\u003e\n\u003cth\u003e2024 value\/notes\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCapex\u003c\/td\u003e\n\u003ctd\u003e$4.0B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e~3.5M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInflation\u003c\/td\u003e\n\u003ctd\u003e3–4%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHedging\u003c\/td\u003e\n\u003ctd\u003eBilateral\/forwards\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulated Electric Delivery Charges\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRegulated electric delivery charges comprise distribution and transmission tariffs that move power to customers, generating roughly two-thirds of Con Edison's utility segment revenue; 2024 NYPSC orders set allowed ROE around 9.5% for major rate plans, tying revenue to cost recovery. Performance incentives in rate mechanisms can adjust earnings up or down based on reliability and customer metrics. Specific riders fund storm restoration, energy efficiency, and grid modernization investments.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGas Delivery and Steam Service Charges\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCon Edison earns regulated tariffs for gas distribution to roughly 1.1 million customers and district steam delivery to about 1,700 customers, with seasonal demand often doubling winter gas billings versus summer. Safety and integrity riders, contributing hundreds of millions annually, fund pipeline upgrades and resiliency projects, while long‑term steam contracts underpin revenue from large urban customers and commercial districts.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSupply and Pass-Through Recoveries\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCommodity supply charges recover purchased power and gas costs, with Con Edison reporting consolidated revenues of about $13.7 billion in 2024 that include large pass-through components; regulatory riders transfer commodity expense volatility to customers, minimizing margin risk to the utility. True-ups performed periodically align billed amounts with actual costs, and transparent disclosures and reconciliations bolster customer trust.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProgram and Performance Incentives\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eProgram and performance incentives adjust earnings for Con Edison based on efficiency, distributed energy resource (DER) integration, and reliability outcomes, rewarding measurable peak reduction and active customer engagement through time‑varying compensation and shared‑savings mechanisms for non‑wires alternatives.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eIncentives tied to verified peak kW reductions and DER dispatch\u003c\/li\u003e\n\u003cli\u003eShared savings from non‑wires projects split with customers\/partners\u003c\/li\u003e\n\u003cli\u003eRegulatory settlements set targets, measurement methods, and caps\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRenewable and Infrastructure Investments\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eIncome from owned or contracted solar and wind portfolios yields steady generation revenue and spot REC sales, while long-term PPAs (typically 10–25 years) lock in predictable cash flows. Interconnection fees and O\u0026amp;M\/service work add ancillary revenue streams. Investment Tax Credit rules (up to 30% under the Inflation Reduction Act) and REC markets materially enhance returns within compliance frameworks.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eOwned\/contracted generation revenue\u003c\/li\u003e\n\u003cli\u003ePPAs 10–25 years\u003c\/li\u003e\n\u003cli\u003eInterconnection and service fees\u003c\/li\u003e\n\u003cli\u003eITC up to 30% and REC sales\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulated electric delivery: ~66% of utility revenue; 2024 revenue \u003cstrong\u003e$13.7B\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRegulated electric delivery drives roughly two‑thirds of Con Edison utility revenue; consolidated 2024 revenue was about $13.7B and major rate plans set allowed ROE near 9.5%. Gas distribution serves ~1.1M customers and steam ~1,700, with safety\/integrity riders contributing hundreds of millions annually. Commodity charges are largely pass‑through; owned generation and PPAs plus ITC (up to 30%) add ancillary cash flows.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eConsolidated revenue\u003c\/td\u003e\n\u003ctd\u003e$13.7B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectric share\u003c\/td\u003e\n\u003ctd\u003e~66%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAllowed ROE\u003c\/td\u003e\n\u003ctd\u003e~9.5%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGas customers\u003c\/td\u003e\n\u003ctd\u003e~1.1M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSteam customers\u003c\/td\u003e\n\u003ctd\u003e~1,700\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRider funding\u003c\/td\u003e\n\u003ctd\u003eHundreds MM\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eITC\u003c\/td\u003e\n\u003ctd\u003eUp to 30%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58097920311644,"sku":"coned-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/coned-business-model-canvas.png?v=1781791542","url":"https:\/\/pestel-analysis.com\/products\/coned-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}