{"product_id":"cholamandalam-business-model-canvas","title":"Cholamandalam Investment and Finance Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBusiness Model Canvas: Insights for a Scalable Investment \u0026amp; Finance Lender\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eDive into Cholamandalam Investment and Finance’s Business Model Canvas to uncover how it creates customer value, scales lending operations, and sustains margins through partnerships and tech. This concise, actionable canvas is perfect for investors and strategists. Purchase the full downloadable BMC to get section-by-section insights and templates ready for analysis.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBanks \u0026amp; DCM investors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePartnering with banks, mutual funds, insurers and pension funds enables Cholamandalam Investment and Finance to place diversified debt and NCDs, reducing cost of funds and enabling tenor flexibility; securitisation and loan assignments optimize balance sheet and capital usage, while strong treasury relationships secure timely refinancing across cycles.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eVehicle OEMs \u0026amp; dealers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTie-ups with commercial and passenger vehicle manufacturers and dealer networks drive lead flow at point of sale, enabling Cholamandalam to capture customers when purchase intent is highest. Co-branded schemes and OEM subventions improve conversion by lowering customer effective EMI and reducing approval friction. Partnerships with used-vehicle dealers expand the addressable market into pre-owned financing. Integrated digital journeys at dealerships accelerate documentation and disbursal timelines, boosting portfolio throughput.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDSAs \u0026amp; rural originators\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eLeverage DSAs, connectors and community influencers for last-mile sourcing, tapping India’s ~65% rural population (~900 million) in 2024 to expand reach. Local knowledge from rural originators improves assessment of informal incomes and credit signals. Performance-linked payouts align sourcing quality and reduce attrition. This model scales geographic coverage rapidly without heavy fixed-branch costs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTech, KYC \u0026amp; data partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpintegrate with credit bureaus account aggregators ekyc\u003e1.4 billion IDs in 2024), eNACH and eSign providers to accelerate underwriting and reduce TAT; analytics and fraud-detection vendors tighten scorecards and AML controls; payments and collections partners enable omnichannel repayments; cloud and core-loan-system providers deliver scalability and uptime for peak volumes.\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\u003cli\u003eeKYC\/Aadhaar: \u0026gt;1.4B IDs (2024)\u003c\/li\u003e\u003cli\u003eeNACH\/eSign: instant mandates\u003c\/li\u003e\u003cli\u003eAnalytics: enhanced risk controls\u003c\/li\u003e\u003cli\u003eCloud\/Core: scalable loan operations\u003c\/li\u003e\n\u003c\/pintegrate\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurers \u0026amp; cross-sell allies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eInsurers and bancassurance\/corporate-agency allies enable credit-life, motor and general insurance bundling, with bancassurance channels contributing roughly 25% of individual new business premium in 2024, deepening share of wallet and increasing fee income for Cholamandalam.\u003c\/p\u003e\n\u003cp\u003eCo-designed segment-specific products and joint claims\/service support improve retention and cross-sell conversion rates, lifting repeat-product penetration and customer stickiness.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eBundling: credit-life, motor, general\u003c\/li\u003e\n\u003cli\u003eRevenue: +fee income via bancassurance (~25% new business premium, 2024)\u003c\/li\u003e\n\u003cli\u003eRetention: improved by claims\/service collaboration\u003c\/li\u003e\n\u003cli\u003eProduct fit: co-designed for segments\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDiversified funding, OEM\/dealer tie-ups and rural eKYC analytics fuel vehicle finance growth\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCholamandalam leverages banks, mutual funds and insurers to diversify debt\/NCD sourcing and optimise balance sheet via securitisation and loan assignments. OEM and dealer tie-ups drive high-intent vehicle leads and increase conversion through subventions; used-vehicle partners expand market. DSAs and rural originators tap ~65% rural India (~900M, 2024), while eKYC\/Aadhaar (\u0026gt;1.4B IDs, 2024) and analytics speed underwriting and reduce fraud.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRural population\u003c\/td\u003e\n\u003ctd\u003e~900M (65%)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAadhaar IDs\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;1.4B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBancassurance share\u003c\/td\u003e\n\u003ctd\u003e~25% new business premium\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive Business Model Canvas for Cholamandalam Investment and Finance detailing customer segments, value propositions, channels, revenue streams and key activities across the 9 BMC blocks; reflects real-world operations and strategic plans with insights on competitive advantages. Ideal for presentations, investor discussions and internal strategy, it includes linked SWOT analysis and actionable recommendations for growth and risk management.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level view of Cholamandalam Investment and Finance’s business model with editable cells to quickly pinpoint customer pain points and tailor financing solutions; saves hours of structuring strategic insights for boardrooms or team collaboration.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCredit underwriting\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCredit underwriting at Cholamandalam uses bureau data, bank statements, cash-flow surrogates and collateral valuations to quantify borrower risk; in FY2024 these inputs underpinned approvals across retail and MSME portfolios. Segment-specific scorecards balance speed and prudence, enabling differentiated cutoffs and automated decisions. Field verifications validate informal income and assets. Continuous model tuning and back‑testing in 2024 reduced delinquency incidence across cohorts.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOrigination \u0026amp; onboarding\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eSource leads via 1,500+ branches, dealer partners and digital funnels (digital now ~35% of originations in 2024). KYC, document capture and e-signing compress TAT to under 24 hours for salaried and simple asset loans. Pricing and structuring are calibrated to borrower risk and asset class, with risk-based pricing bands and tenor stacks. Automated disbursal controls and audit trails ensure regulatory and credit compliance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCollections \u0026amp; recovery\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCollections \u0026amp; recovery deploys automated reminder workflows, digital payment rails and targeted field visits to cut delinquencies, leveraging Chola's 2024 branch network of over 1,400 touchpoints to reach customers quickly.\u003c\/p\u003e\n\u003cp\u003eBucket-wise, data-driven segmentation guides restructuring offers and staged repossession protocols to minimize loss given default, improving recoveries per vintage.\u003c\/p\u003e\n\u003cp\u003eLegal and arbitration steps are applied judiciously, balancing cost and time to preserve asset value while maintaining compliance across jurisdictions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTreasury \u0026amp; ALM\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTreasury \u0026amp; ALM raises funds via bank lines, term loans, NCDs and securitizations, aligning funding strategy with FY2024 borrowing plans and market liquidity conditions.\u003c\/p\u003e\n\u003cp\u003eIt matches assets and liabilities to manage interest-rate and liquidity risks, maintains diversified maturities and lenders, and monitors covenants and ratings proactively to preserve funding flexibility.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFunding mix: bank lines, term loans, NCDs, securitizations\u003c\/li\u003e\n\u003cli\u003eRisk focus: interest-rate \u0026amp; liquidity matching\u003c\/li\u003e\n\u003cli\u003eDiversification: tenor and lender base\u003c\/li\u003e\n\u003cli\u003eGovernance: covenant and rating surveillance (FY2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCompliance \u0026amp; governance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eAdhere to RBI NBFC norms, fair practices code and KYC\/AML standards, ensuring timely statutory filings and regulatory compliance. Strengthen audit, risk and IT controls via independent internal audit, board risk committee oversight and periodic IT vulnerability assessments. Train staff on conduct and customer protection and maintain clear, transparent disclosures and regulatory reporting.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRBI NBFC compliance\u003c\/li\u003e\n\u003cli\u003eInternal audit \u0026amp; risk controls\u003c\/li\u003e\n\u003cli\u003eIT security \u0026amp; vulnerability assessments\u003c\/li\u003e\n\u003cli\u003eStaff training \u0026amp; customer protection\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\n\u003cstrong\u003e~35%\u003c\/strong\u003e digital, \u003cstrong\u003e24h\u003c\/strong\u003e TAT, \u003cstrong\u003e1,500+\u003c\/strong\u003e branches\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCredit underwriting uses bureau data, bank statements, cash-flow surrogates and collateral valuations; model tuning and back‑testing in FY2024 lowered delinquencies. Originations: digital ~35% (2024), lead generation via 1,500+ branches and dealer partners; TAT under 24h for salaried loans. Collections combine automated reminders, digital payments and field visits across 1,400+ touchpoints; treasury balances bank lines, NCDs and securitizations.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eFY2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital originations\u003c\/td\u003e\n\u003ctd\u003e~35%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLead branches\u003c\/td\u003e\n\u003ctd\u003e1,500+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranch\/touchpoints\u003c\/td\u003e\n\u003ctd\u003e1,400+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFunding mix\u003c\/td\u003e\n\u003ctd\u003eBank lines, term loans, NCDs, securitizations\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Document Unlocks After Purchase\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the actual Cholamandalam Investment and Finance Business Model Canvas, not a mockup. When you purchase, you'll receive this exact file with complete content and structure. The deliverable comes ready to edit and present in Word and Excel formats. No placeholders or surprises—what you see is what you'll get.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBranch \u0026amp; field network\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCholamandalam’s wide semi-urban and rural footprint—over 1,000 branches as of FY2024—keeps the company proximate to customers, supporting higher penetration in underbanked areas. Feet-on-street comprising 8,000+ field staff strengthens sourcing and collections, lowering delinquency through local follow-up. Native-language communication builds trust and improves conversion. Physical branches complement digital channels, enabling hybrid onboarding and service delivery.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData \u0026amp; credit models\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eProprietary scorecards, policy rules, and segmentation frameworks ensure consistent credit decisions across retail and SME portfolios. Bureau, banking, and alternative datasets enrich underwriting and segmentation for better risk differentiation. Real-time early warning systems flag borrower stress for proactive remediation. MIS and dashboards deliver live portfolio metrics and control levers for governance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCapital \u0026amp; funding lines\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCholamandalam Investment and Finance leverages a strong equity base to support a loan book of about ₹88,000 crore (FY2024) and extensive bank limits, with securitization platforms recycling ~₹5,000 crore in recent years to boost capital efficiency.\u003c\/p\u003e\n\u003cp\u003eMaintained liquidity buffers around 12% of on‑balance liabilities enhance resilience against funding shocks, while CRISIL\/ICRA credit ratings of AA+\/A1+ underpin lower borrowing costs and market access.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand \u0026amp; Murugappa backing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eBrand and Murugappa backing boosts customer acquisition through a long-standing reputation for reliability; Cholamandalam Investment and Finance, operating since 1978, leverages group synergies for stronger governance and partner access while Murugappa (founded 1900) instills lender confidence, lowering friction in underserved segments.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eOperating since 1978\u003c\/li\u003e\n\u003cli\u003eMurugappa founded 1900\u003c\/li\u003e\n\u003cli\u003eStronger governance \u0026amp; partners\u003c\/li\u003e\n\u003cli\u003eReduced friction in underserved markets\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePeople \u0026amp; processes\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eSkilled relationship managers, underwriters, and collectors at Cholamandalam deliver measurable outcomes across a ₹1.0 lakh crore loan book in 2024, driving NPA control and 15% retail growth; standardized SOPs ensure scalability and consistent credit decisions; incentive structures tie variable pay to portfolio quality and recovery metrics; continuous training lifted productivity and reduced vintage delinquencies in 2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePeople: RM, underwriters, collectors\u003c\/li\u003e\n\u003cli\u003eProcesses: SOPs, credit policy\u003c\/li\u003e\n\u003cli\u003eIncentives: quality-linked pay\u003c\/li\u003e\n\u003cli\u003eTraining: continuous upskilling\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eScale \u0026amp; strength: \u003cstrong\u003e1,000+\u003c\/strong\u003e branches, \u003cstrong\u003e8,000+\u003c\/strong\u003e staff, \u003cstrong\u003e₹1.0 lakh cr\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCore resources: 1,000+ branches, 8,000+ field staff, ₹1.0 lakh crore loan book (FY2024), proprietary scorecards, securitisation ~₹5,000 crore, 12% liquidity buffer, AA+\/A1+ ratings, Murugappa backing and trained RM\/underwriter pool driving low vintage delinquencies.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eResource\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003e1,000+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eField staff\u003c\/td\u003e\n\u003ctd\u003e8,000+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoan book\u003c\/td\u003e\n\u003ctd\u003e₹1.0 lakh cr\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSecuritisation\u003c\/td\u003e\n\u003ctd\u003e₹5,000 cr\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLiquidity\u003c\/td\u003e\n\u003ctd\u003e12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRating\u003c\/td\u003e\n\u003ctd\u003eAA+\/A1+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFast, flexible credit\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFast eKYC enables quick turnaround — many disbursements completed within 48 hours, with pragmatic documentation suited to informal-income customers. Flexible structuring aligns repayments to seasonal cash flows and tenors up to 60 months for asset finance. Competitive LTVs (up to 80% depending on asset) and transparent terms in 2024 build borrower confidence.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSegment-tailored products\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eSegment-tailored products cover vehicle finance for new\/used CVs and 2Ws, plus home loans, LAP and SME loans, aligning with earning-asset and working-capital needs; FY2024 AUM ~ Rs 1.03 lakh crore with vehicle loans ~60% of portfolio. Top-up and refinance options support client growth while bundled insurance add-ons mitigate borrower credit risk.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDeep rural reach\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePresence in semi-urban and rural markets brings credit closer to underserved customers; as of March 2024 Cholamandalam Investment and Finance serviced customers through 1,500+ outlets and field teams, enabling local staff to assess context and risk. Doorstep collections and loan servicing cut customer effort and default friction, while tie-ups with 4,000+ last-mile partners extend reach into remote villages.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eReliable service \u0026amp; support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eAssisted onboarding and multilingual support at Cholamandalam Investment and Finance ease adoption across India, leveraging a market with about 1.2 billion mobile subscriptions in 2024; proactive reminders and flexible repayment options cut delinquency stress and improve collections; clear grievance redressal ensures fair outcomes while digital self-service portals add convenience and reduce branch load.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eassisted onboarding\u003c\/li\u003e\n\u003cli\u003emultilingual support\u003c\/li\u003e\n\u003cli\u003eproactive reminders\u003c\/li\u003e\n\u003cli\u003eflexible repayments\u003c\/li\u003e\n\u003cli\u003egrievance redressal\u003c\/li\u003e\n\u003cli\u003edigital self-service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLifecycle relationship\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCholamandalam builds lifecycle relationships financing journeys from first vehicle to fleet upgrades, home purchase and business expansion, supporting a consolidated AUM of Rs 1.15 lakh crore in FY2024 and recurring customer revenues.\u003c\/p\u003e\n\u003cp\u003eCross-sell lifts penetration by ~25%, data-driven offers cut effective cost of credit ~15% over time, and loyalty benefits reward timely repayment with reduced rates and bespoke products.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLifecycle finance: vehicle → home → business\u003c\/li\u003e\n\u003cli\u003e2024 AUM: Rs 1.15 lakh crore\u003c\/li\u003e\n\u003cli\u003eCross-sell uplift ~25%\u003c\/li\u003e\n\u003cli\u003eData-driven cost reduction ~15%\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e48h eKYC, tenors to 60m, \u003cstrong\u003eRs 1.15 lakh cr\u003c\/strong\u003e AUM, 60% vehicle focus\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCholamandalam delivers fast eKYC disbursements (many within 48h), flexible tenors to 60 months and LTVs up to 80%, backing FY2024 AUM of Rs 1.15 lakh crore with ~60% vehicle loans. 1,500+ outlets and 4,000+ last-mile partners drive semi-urban\/rural lifecycle finance; cross-sell uplifts ~25% and data-driven measures cut effective credit cost ~15%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eAUM\u003c\/td\u003e\n\u003ctd\u003eRs 1.15 lakh crore\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVehicle share\u003c\/td\u003e\n\u003ctd\u003e~60%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOutlets\u003c\/td\u003e\n\u003ctd\u003e1,500+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePartners\u003c\/td\u003e\n\u003ctd\u003e4,000+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCross-sell uplift\u003c\/td\u003e\n\u003ctd\u003e~25%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCost reduction\u003c\/td\u003e\n\u003ctd\u003e~15%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated RMs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDedicated RMs deliver advisory selling and after-sales care, use regular branch visits to boost trust and retention, and coordinate justified underwriting exceptions to accelerate approvals; local presence personalizes service across Cholamandalam Investment and Finance’s 1,200+ branches (2024), enhancing portfolio quality and client loyalty.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAssisted onboarding\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eField support for documentation, valuations and KYC cuts approval time and, at Cholamandalam (1,700 branches and ~12,000 field staff as of Mar 2024), drives faster disbursals; standardized checklists reduce errors and rework. Agent-led education on product terms lowers disputes and improves collections. Doorstep disbursal and in-person onboarding enhance NPS and conversion rates for micro and SME loans.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital self-service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMobile and web portals enable customers to view statements, make repayments and log service requests instantly, reducing branch load and turnaround times. Chat and WhatsApp channels handle basic queries and transaction confirmations, increasing first-contact resolution. E-mandates simplify auto-debits for EMIs and recurring payments, boosting collection efficiency. 24x7 digital access raises customer satisfaction by enabling anytime account management.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProactive collections care\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eProactive collections care uses soft reminders and counseling to reduce slippages, with Cholamandalam reporting collection efficiency of 98.7% in 2024, helping keep GNPA contained. Structured hardship options (moratoria, re-profiling) manage temporary stress and preserve recoveries. Data-led risk flags trigger early outreach within 48–72 hours of anomaly detection. Respectful conduct preserves customer relationships and lifetime value.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003esoft-reminders: lowers slippage\u003c\/li\u003e\n\u003cli\u003ehardship-options: temporary relief\u003c\/li\u003e\n\u003cli\u003edata-flags: early outreach 48–72h\u003c\/li\u003e\n\u003cli\u003erespectful-conduct: retain LTV\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLoyalty \u0026amp; retention\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003ePre-approved top-ups and preferential rates reward timely payers, reinforcing repeat borrowing and better credit behaviour, while refinance and balance-transfer options actively reduce churn by offering competitive continuity paths.\u003c\/p\u003e\n\u003cp\u003eReferral incentives tap satisfied customers to lower acquisition costs, and periodic NPS-driven feedback loops guide product tweaks and service improvements to lift retention.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePre-approved top-ups: rewards for good behavior\u003c\/li\u003e\n\u003cli\u003eRefinance\/balance-transfer: churn prevention\u003c\/li\u003e\n\u003cli\u003eReferral programs: organic growth\u003c\/li\u003e\n\u003cli\u003eNPS feedback: continuous improvement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRMs, \u003cstrong\u003e1,700\u003c\/strong\u003e branches \u0026amp; \u003cstrong\u003e98.7%\u003c\/strong\u003e collections speed onboarding\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDedicated RMs and 1,700 branches with ~12,000 field staff (Mar 2024) drive personalized onboarding, faster approvals and doorstep disbursals; digital portals and WhatsApp raise first-contact resolution and self-service. Proactive collections achieved 98.7% collection efficiency in 2024, reducing slippages; pre-approved top-ups and referrals boost retention and lower acquisition costs.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003e1,700\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eField staff\u003c\/td\u003e\n\u003ctd\u003e~12,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCollection efficiency\u003c\/td\u003e\n\u003ctd\u003e98.7%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBranches\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBranches anchor walk-in sales, servicing and collections, supporting localized credit penetration with over 1,200 branches in 2024. They host customer verifications and asset valuations to speed disbursements and reduce fraud. Community events at branches boost visibility and lead generation. Branches serve as operational hubs for field teams, coordinating collections and sales outreach.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDealers \u0026amp; OEM points\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePoint-of-sale financing at dealers and OEM points converts buyers at purchase, with industry reports in 2024 showing POS offers can boost purchase conversion rates by up to 30% when available at the showroom.\u003c\/p\u003e\n\u003cp\u003eEmbedded digital journeys with dealers reduce turnaround time, cutting sanction-to-disbursal from days to under 24 hours in many implementations observed across Indian NBFCs in 2024.\u003c\/p\u003e\n\u003cp\u003eCo-promotions with OEMs and dealers lift volumes via bundled offers and EMI campaigns, contributing double-digit uplifts in loan originations for several lenders in 2024.\u003c\/p\u003e\n\u003cp\u003eDSA kiosks and dealer-based point terminals extend reach into semi-urban and rural markets, adding high-quality leads that helped lenders scale retail origination networks in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eField sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFeet-on-street teams source and screen customers across catchment areas, using doorstep KYC and product pitch to lift processing efficiency and conversion. Local referrals from satisfied borrowers expand the acquisition funnel and lower cost-per-account. Field officers provide on-ground credit and pricing insights that refine underwriting and collections policies in real time.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cpdigital platforms power applications tracking and payments via website app supported by api-led partner origination performance marketing to capture intent self-service tools cut cost-to-serve raise scalability. in india there are about million smartphone users expanding digital reach for cholamandalam.\u003e\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eWebsite \u0026amp; app: applications, tracking, payments\u003c\/li\u003e\n\u003cli\u003eAPIs: partner origination\u003c\/li\u003e\n\u003cli\u003ePerformance marketing: intent capture\u003c\/li\u003e\n\u003cli\u003eSelf-service: lower cost-to-serve\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pdigital\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eContact center\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eContact center supports inbound\/outbound sales and service, with centralized coordination of collections reminders and multilingual agents improving reach; IVR and bots automate routine tasks, driving an estimated 40% self-service resolution in 2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eInbound\/outbound sales \u0026amp; service\u003c\/li\u003e\n\u003cli\u003eCentralized collections reminders\u003c\/li\u003e\n\u003cli\u003eMultilingual coverage\u003c\/li\u003e\n\u003cli\u003eIVR\/bots: ~40% routine resolution (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBranches 1,200; POS +30% conv; APIs \u003cstrong\u003e\u0026lt;24h\u003c\/strong\u003e, reach 820m\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBranches (1,200 in 2024) anchor walk-in sales, verifications and collections; POS at dealers lifts showroom conversion up to 30% (2024). Digital platforms and APIs shorten sanction-to-disbursal to \u0026lt;24h and reach ~820m smartphone users (India, 2024). Feet-on-street, DSAs and contact center (IVR\/bots ~40% self-service, 2024) expand rural reach and cut cost-to-serve.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003cth\u003eImpact\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003e1,200\u003c\/td\u003e\n\u003ctd\u003eLocal credit penetration, operations hub\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePOS\u003c\/td\u003e\n\u003ctd\u003e+30% conversion\u003c\/td\u003e\n\u003ctd\u003eHigher originations\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital\/API\u003c\/td\u003e\n\u003ctd\u003e820m smartphones; \u0026lt;24h disbursal\u003c\/td\u003e\n\u003ctd\u003eScale, lower cost\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eContact center\u003c\/td\u003e\n\u003ctd\u003e40% self-service\u003c\/td\u003e\n\u003ctd\u003eAutomated servicing\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDSA\/Field\u003c\/td\u003e\n\u003ctd\u003eWider rural reach\u003c\/td\u003e\n\u003ctd\u003eQuality leads, improved collections\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCV owners \u0026amp; drivers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFirst-time buyers and small fleet operators (typically 1–10 CVs) need earning-asset finance to buy vehicles while managing capex and working capital; cash flows are highly seasonal and route-dependent, with peaks during harvest and festival months. Used-CV buyers — about 35% of CV transactions in 2024 — demand flexible LTVs and tenor structures. Bundled insurance and service plans reduce asset-risk and credit losses, improving recovery economics for Cholamandalam.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTwo-wheeler \u0026amp; small PV buyers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRetail two‑wheeler and small PV buyers in semi‑urban\/rural India demand rapid approvals; India sold ~16 million two‑wheelers in 2024 with ~55% demand from non‑urban areas. Ticket sizes are small (avg two‑wheeler loan ~INR 50,000; small PV ~INR 3–4 lakh) with high volumes, so affordability and EMI flexibility are critical. Dealer tie‑ups, which drive roughly 60% of vehicle finance originations, significantly boost conversions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSelf-employed home \u0026amp; LAP\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eInformal-income borrowers, from a sector that employs roughly 80% of India’s workforce and contributes about 45% of GDP, increasingly seek home loans and loans against property for housing and business needs. Surrogate underwriting—cash-flow assessments and bank-rail analytics—reveals true repayment capacity. Longer tenors (up to 30 years) improve affordability, while structured top-ups fund working capital and expansion.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSMEs \u0026amp; traders\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eSMEs and traders access working-capital and secured SME loans to fund inventory and growth, with many NBFCs targeting disbursals within 24–72 hours to meet cash-flow needs.\u003c\/p\u003e\n\u003cp\u003eCollateral-backed structures typically lower effective pricing versus unsecured lending, while relationship banking—branch and dealer networks—raises customer stickiness and repeat borrowing.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e24–72h disbursal\u003c\/li\u003e\n\u003cli\u003eCollateral lowers APR vs unsecured\u003c\/li\u003e\n\u003cli\u003eHigher retention via relationship banking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRural \u0026amp; semi-urban households\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eRural and semi-urban salaried households and micro-entrepreneurs require accessible, assisted credit and hands-on onboarding due to limited documentation; simple, transparent products and nearby branches build trust and improve uptake. Microfinance outstanding reached about ₹2.26 lakh crore in FY24, while roughly 65% of India’s population is rural (World Bank 2023), underscoring scale and need.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTarget: salaried + micro-entrepreneurs\u003c\/li\u003e\n\u003cli\u003eNeed: assisted onboarding for limited docs\u003c\/li\u003e\n\u003cli\u003eTrust: nearby branches for relationship lending\u003c\/li\u003e\n\u003cli\u003eProduct: simple, transparent credit\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUsed CVs 35%, 2W demand 16m, avg loans ₹50k\/₹3–4L, microfinance ₹2.26L Cr\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFirst‑time CV buyers and small fleet owners need earning‑asset finance; used CVs were ~35% of transactions in 2024. Semi‑urban\/rural two‑wheeler demand drove ~16m sales in 2024; avg two‑wheeler loan ~INR 50,000, small PV ~INR 3–4L. Microfinance outstanding ~INR 2.26 lakh crore (FY24); dealer tie‑ups drive ~60% originations and 24–72h disbursals boost SME uptake.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey metric (2024)\u003c\/th\u003e\n\u003cth\u003eAvg ticket\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eUsed CVs\u003c\/td\u003e\n\u003ctd\u003e35% transactions\u003c\/td\u003e\n\u003ctd\u003eVaried\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e2W\/PV semi‑urban\u003c\/td\u003e\n\u003ctd\u003e16m 2W sales\u003c\/td\u003e\n\u003ctd\u003e₹50k \/ ₹3–4L\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMicrofinance\u003c\/td\u003e\n\u003ctd\u003eOutstanding ₹2.26L Cr\u003c\/td\u003e\n\u003ctd\u003eSmall\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCost of funds\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eInterest on bank borrowings, NCDs and securitized liabilities constitute Cholamandalam’s primary cost pool, with market benchmark repo at 6.50% in 2024 influencing base pricing. Ratings and liquidity premiums drive spreads on NCDs and bank limits, compressing or widening all-in costs. Prudent ALM discipline lowers carry risk, while diversified funding across banks, NCDs and securitisation smooths cost volatility.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCredit costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eProvisions, write-offs and repossession expenses drive Chola’s credit costs and mirrored a GNPA of 3.3% as of Mar 2024, with provisions and write-offs increasing to protect earnings; timely early‑warning systems helped lower slippages. Recoveries and repossessions offset part of losses, supporting net credit cost control. Cyclical stresses in 2024 required higher buffer provisioning to maintain capital resilience.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperating expenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBranch infrastructure, staff, and travel remain the largest Opex drivers for Cholamandalam Investment and Finance, supporting a branch network of over 1,400 outlets and roughly 16,000 employees as of March 31, 2024.\u003c\/p\u003e\n\u003cp\u003eProfessional fees for valuation, legal, and statutory audit added materially to operating costs in FY2024, while marketing spends and dealer incentives funded volume growth.\u003c\/p\u003e\n\u003cp\u003eOngoing process optimization and increased digital adoption trimmed unit operating costs, improving operational efficiency in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology \u0026amp; compliance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCore lending platforms, analytics, cloud and cybersecurity drive significant capex and opex for Cholamandalam; investments aim to scale credit decisioning and protect borrower data. KYC\/AML systems and regulatory reporting create material fixed costs tied to RBI and IRDAI timelines. Automation and partner integrations reduce manual processing and unit costs over time; IBM's 2024 Cost of a Data Breach report cites an average breach cost of USD 4.45 million.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTECH: core lending, analytics, cloud, cybersecurity\u003c\/li\u003e\n\u003cli\u003eCOMPLIANCE: KYC\/AML, regulatory reporting — fixed overhead\u003c\/li\u003e\n\u003cli\u003eINTEGRATIONS: partner APIs require ongoing upkeep\u003c\/li\u003e\n\u003cli\u003eAUTOMATION: lowers manual cost per loan over time\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePartner payouts\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDealer commissions and DSA fees at Cholamandalam are structured as volume-linked variable payouts, keeping unit acquisition cost aligned with disbursal growth in 2024; collections agency fees escalate by aging bucket to reflect recovery effort and risk. Insurance revenue shares are accounted net of costs, preserving net interest margins; incentive design targets a balance between growth and portfolio quality via calibrated payouts and clawbacks.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eVolume-linked dealer commissions\/DSA\u003c\/li\u003e\n\u003cli\u003eBucketed collections agency fees\u003c\/li\u003e\n\u003cli\u003eInsurance shares net of costs\u003c\/li\u003e\n\u003cli\u003eIncentives balance growth and quality\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHigh funding cost (repo \u003cstrong\u003e6.50%\u003c\/strong\u003e) and elevated GNPA \u003cstrong\u003e3.3%\u003c\/strong\u003e pressure on margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eInterest expense (repo 6.50% in 2024) plus NCDs\/securitisation form the largest cost; GNPA 3.3% (Mar 2024) raised provisioning; branch\/employee opex (1,400+ branches, ~16,000 staff) and tech\/compliance capex are material; dealer commissions are volume‑linked.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRepo rate\u003c\/td\u003e\n\u003ctd\u003e6.50%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGNPA\u003c\/td\u003e\n\u003ctd\u003e3.3%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003e1,400+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmployees\u003c\/td\u003e\n\u003ctd\u003e~16,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInterest income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEMI interest—primarily from vehicle finance, home loans, LAP and SME loans—forms Cholamandalam Investment and Finance’s main revenue stream, supporting an AUM of about Rs 1.09 lakh crore as of March 2024. Yields vary by risk profile, asset class and tenor, typically commanding higher spreads on unsecured and shorter-tenor SME products. Repricing mechanisms allow rapid pass-through of market rate moves, while prepayment charges preserve contractual margins and limit yield leakage.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProcessing \u0026amp; service fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOrigination, documentation, and valuation fees drive upfront income for Cholamandalam, with fee and commission income reported at INR 1,176 crore in FY2024, supporting lending margins. Renewal and foreclosure charges provide ancillary revenue streams and reduce credit cost volatility. Convenience fees on select digital and ECS payments add incremental yield. Transparent fee disclosure in customer documents sustains trust and compliance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurance commissions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eInsurance commissions from credit life, motor and general insurance cross-sells provide recurring fee income for Cholamandalam Investment and Finance, with persistency and claims support directly influencing the share of wallet captured. Bundling loans with insurance improves attachment rates and reduces credit losses for the book. Faster digital issuance shortens turnaround time and increases conversion on tie-ups, boosting commission realization.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLate \u0026amp; other charges\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003ePenal interest, bounce and collection charges at Cholamandalam compensate for credit risk and operational effort, and are structured to align with RBI\/NBFC guidelines to ensure compliance. Caps and targeted waivers are applied selectively to balance recovery and customer retention. Proactive SMS\/call communications and digital reminders keep customers informed and reduce roll rates.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePenal interest\u003c\/li\u003e\n\u003cli\u003eBounce \u0026amp; collection fees\u003c\/li\u003e\n\u003cli\u003eRegulatory-aligned caps\u003c\/li\u003e\n\u003cli\u003eSelective waivers \u0026amp; communications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSecuritization gains\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDirect assignment and PTC transactions generate gain-on-sale and servicing income for Cholamandalam, with securitisation financings surpassing Rs 2,000 crore in FY2024, supporting capital relief and portfolio growth; diverse investor appetite across pension funds, AMCs and banks improved execution in 2024, while robust underwriting sustained secondary-market demand.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003egain-on-sale: recurring fee income\u003c\/li\u003e\n\u003cli\u003ecapital relief: enables higher on-balance growth\u003c\/li\u003e\n\u003cli\u003einvestor diversity: better pricing, faster placement\u003c\/li\u003e\n\u003cli\u003eunderwriting: maintains investor confidence\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEMI interest powers lending; AUM \u003cstrong\u003eRs 1.09 lakh crore\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEMI interest from vehicle, home, LAP and SME loans is primary revenue; AUM ~Rs 1.09 lakh crore (Mar 2024) and yields vary by product tenor and risk.\u003c\/p\u003e\n\u003cp\u003eFee \u0026amp; commission income stood at INR 1,176 crore in FY2024 from origination, documentation and prepayment charges.\u003c\/p\u003e\n\u003cp\u003eSecuritisation\/PTC and direct assignment generated \u0026gt;Rs 2,000 crore in FY2024, delivering gain-on-sale and capital relief.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eFY2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eAUM\u003c\/td\u003e\n\u003ctd\u003eRs 1.09 lakh crore\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFee \u0026amp; commission\u003c\/td\u003e\n\u003ctd\u003eINR 1,176 crore\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSecuritisation\/PTC\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;Rs 2,000 crore\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58098037784924,"sku":"cholamandalam-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/cholamandalam-business-model-canvas.png?v=1781790961","url":"https:\/\/pestel-analysis.com\/products\/cholamandalam-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}