{"product_id":"boq-business-model-canvas","title":"Bank of Queensland Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBusiness Model Canvas for a Regional Bank: strategic blueprint for investors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock the full strategic blueprint behind Bank of Queensland’s Business Model Canvas — a concise, sector-specific analysis of value propositions, customer segments, revenue streams and cost drivers. Ideal for investors, advisors and founders seeking actionable insights; purchase the complete, editable canvas to benchmark, plan and execute with confidence.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOwner-managed branch partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFranchise-style owner-managed branch partners extend BOQ’s footprint with local accountability and service quality, supporting BOQ’s retail distribution strategy in 2024. They co-invest in customer acquisition and retention, aligning incentives to long-term relationship value. BOQ supplies brand, systems, risk controls, and a standardized product set, with revenue-sharing and performance metrics governing partnership economics.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePayment networks \u0026amp; merchant acquirers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eVisa and Mastercard partnerships enable BOQ card issuance, acceptance and settlements, while merchant acquirers provide terminal deployment and integrated merchant services. These ties support SME payments and fraud controls, and in 2024 Australian card transaction values exceeded AUD 1 trillion, enlarging BOQ’s interchange and acquiring fee pool. Joint product development with partners enhances point-of-sale experience and conversion for BOQ merchants.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMortgage brokers \u0026amp; aggregators\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBrokers provide a scalable origination channel for BOQ, accounting for around 60% of Australian new mortgage originations in 2024, boosting home loan and refinance flow. They extend market reach and improve conversion across customer segments. BOQ enforces clear credit criteria, competitive SLAs and broker support tools, with commission structures calibrated to balance acquisition cost and portfolio quality.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCore technology \u0026amp; cloud providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTechnology partners supply BOQ with core banking engines, cloud infrastructure, cybersecurity (ISO 27001-aligned) and data platforms, enabling 99.99% target uptime, scalability and faster feature releases; vendor roadmaps drive legacy modernization and lower cost-to-serve while robust SLAs and security frameworks protect customer data.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e99.99% uptime SLA\u003c\/li\u003e\n\u003cli\u003eISO 27001-aligned security\u003c\/li\u003e\n\u003cli\u003eVendor roadmaps → legacy modernization\u003c\/li\u003e\n\u003cli\u003eReduced cost-to-serve\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulators \u0026amp; industry bodies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eBOQ partners with APRA, ASIC, the RBA and industry associations to meet prudential and conduct standards; these relationships directly inform BOQs risk appetite and capital allocation decisions.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFinancial Claims Scheme cap A$250,000\u003c\/li\u003e\n\u003cli\u003eParticipation in New Payments Platform for real-time payments\u003c\/li\u003e\n\u003cli\u003eRegulatory engagement lowers legal and reputational risk\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFranchise branches expand via co-investment; card value \u0026gt; \u003cstrong\u003eAUD 1T\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFranchise-style owner-managed branches extend BOQ’s footprint with co-invested customer acquisition and revenue-share economics. Visa\/Mastercard and acquirers support payments; Australian card transaction value \u0026gt; AUD 1 trillion in 2024. Brokers drive ~60% of mortgage originations; tech partners target 99.99% uptime and ISO 27001 alignment; APRA\/ASIC\/RBA oversight with FCS cap A$250,000.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartnership\u003c\/th\u003e\n\u003cth\u003eRole\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFranchised branches\u003c\/td\u003e\n\u003ctd\u003eDistribution, co-investment\u003c\/td\u003e\n\u003ctd\u003eRevenue-share\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCard networks\/acquirers\u003c\/td\u003e\n\u003ctd\u003ePayments, settlement\u003c\/td\u003e\n\u003ctd\u003eCard value \u0026gt; AUD 1T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrokers\u003c\/td\u003e\n\u003ctd\u003eOriginations\u003c\/td\u003e\n\u003ctd\u003e~60% mortgages\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTech \u0026amp; regulators\u003c\/td\u003e\n\u003ctd\u003eOps, security, prudential\u003c\/td\u003e\n\u003ctd\u003e99.99% SLA; FCS A$250k\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive Business Model Canvas for Bank of Queensland detailing customer segments, channels, value propositions and revenue streams across the 9 BMC blocks, reflecting real-world operations and strategic plans; ideal for presentations, investor discussions and includes linked SWOT and competitive-advantage insights.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level, editable Business Model Canvas for Bank of Queensland that condenses strategy into a one-page snapshot—quickly clarifies customer segments, revenue streams and cost drivers to save hours of analysis and support boardroom-ready decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLending origination \u0026amp; underwriting\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAcquire, assess and approve home, personal and business loans through centralized origination channels, leveraging risk models, income verification and collateral valuation. Target faster turnaround while preserving credit quality in a 4.35% cash rate environment (RBA July 2024). Actively monitor portfolio performance and early warning indicators to limit arrears and losses.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDeposit gathering \u0026amp; account servicing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAttract retail and business deposits to fund lending, with BOQ targeting deposit growth initiatives highlighted in its FY2024 reporting to support loan-to-deposit stability. Manage pricing, features and promotions across savings and transaction accounts to optimise margin and customer retention. Ensure seamless onboarding and KYC through digital channels and compliance frameworks. Deliver reliable daily banking functionality across branch, mobile and ATM networks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRisk, compliance \u0026amp; capital management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOperate credit, market, liquidity and operational risk frameworks in line with APRA prudential standards, targeting CET1 above regulatory minima (CET1 minimum 4.5% plus buffers) and maintaining an LCR at or above the 100% requirement in 2024. Conduct AML\/CTF and conduct risk controls per AUSTRAC obligations. Run annual stress testing and provisioning cycles to validate capital and loss-absorption capacity.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePayments processing \u0026amp; card operations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eAuthorize, clear and settle card and account payments across BOQ channels, reconciling settlement cycles and interchange flows while supporting SME merchant acquiring. Monitor transactions and manage disputes to prevent fraud and chargebacks; RBA data (2022) shows contactless made 86% of face-to-face card transactions by number, increasing fraud-mitigation focus. Maintain scheme compliance and PCI DSS controls, plus merchant services and terminal support for SMEs.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003epayments processing\u003c\/li\u003e\n\u003cli\u003efraud monitoring \u0026amp; dispute resolution\u003c\/li\u003e\n\u003cli\u003escheme \u0026amp; PCI compliance\u003c\/li\u003e\n\u003cli\u003emerchant services for SMEs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital development \u0026amp; branch relationship sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eContinuously improving BOQ mobile\/online platforms and APIs supports sector trends where over 80% of Australian banking interactions were digital in 2024, enabling real-time personalization via data-driven offers and journeys. Owner-managed branches provide face-to-face advice and cross-sell, while integrated omni-channel workflows ensure consistent customer experiences across touchpoints.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDigital adoption: \u0026gt;80% digital interactions (2024)\u003c\/li\u003e\n\u003cli\u003eAPIs: real-time integration for personalization\u003c\/li\u003e\n\u003cli\u003eBranches: owner-managed for advisory \u0026amp; cross-sell\u003c\/li\u003e\n\u003cli\u003eOmni-channel: unified workflows for consistent CX\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOriginate retail \u0026amp; SME loans, grow deposits, and scale omni-channel payments with strong compliance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOriginate and service home, personal and SME lending with credit models and portfolio monitoring; fund lending via deposit growth and transaction banking; operate risk, AML\/CTF and prudential frameworks; run payments, merchant acquiring, fraud, PCI and omni-channel digital\/branch services.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 value\u003c\/th\u003e\n\u003cth\u003eSource\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCash rate\u003c\/td\u003e\n\u003ctd\u003e4.35%\u003c\/td\u003e\n\u003ctd\u003eRBA Jul 2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital interactions\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;80%\u003c\/td\u003e\n\u003ctd\u003eIndustry 2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eContactless share\u003c\/td\u003e\n\u003ctd\u003e86%\u003c\/td\u003e\n\u003ctd\u003eRBA 2022\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCET1 min\u003c\/td\u003e\n\u003ctd\u003e4.5%+\u003c\/td\u003e\n\u003ctd\u003eAPRA\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eDelivered as Displayed\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document previewed here is the exact Bank of Queensland Business Model Canvas you will receive—no mockup, no sample. After purchase you'll download the same complete, editable file ready for presenting, editing, or sharing. What you see is what you own.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBanking licence \u0026amp; regulatory permissions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBank of Queensland holds an Australian ADI licence enabling deposit-taking, lending and payments across retail and business lines. Access to payment rails such as the New Payments Platform and protection under the Financial Claims Scheme (deposits protected to A$250,000) bolsters customer trust. Strong compliance capabilities underpin sustainable operations for BoQ (founded 1874) and regulatory standing materially influences market confidence.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCapital base \u0026amp; funding stack\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEquity, A$3.4bn CET1 and customer deposits (A$36.1bn in FY2024) together with ~15% wholesale funding underpin asset growth at Bank of Queensland.\u003c\/p\u003e\n\u003cp\u003eLiquidity buffers (~A$8.3bn) and interest-rate hedges manage market risk and support funding resilience.\u003c\/p\u003e\n\u003cp\u003eDiversified funding across retail deposits, term wholesale and securitisation reduces cost and volatility, while Treasury optimises term structure to protect margins and enhance net interest income.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCore systems \u0026amp; digital platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCore banking, CRM, payments and analytics run BOQ operations, with mobile and internet banking handling the bulk of customer interactions — in 2024 digital channels processed over 60% of transactions. Cybersecurity and resilience target 99.99% service availability and continuous monitoring. API and integration layers shorten product rollout times, enabling releases up to 50% faster for new retail and SME offerings.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOwner-managed branch network\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eOwner-managed branches leverage local operators, premises and staff to deliver personalized service, with over 160 community branches reported in FY2024 supporting local acquisition and retention.\u003c\/p\u003e\n\u003cp\u003eDeep relationships at branch level enable solutions for complex SME needs, feeding higher-value lending and advisory outcomes backed by performance contracts.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLocal operators\u003c\/li\u003e\n\u003cli\u003eCommunity presence\u003c\/li\u003e\n\u003cli\u003eSME relationship depth\u003c\/li\u003e\n\u003cli\u003ePerformance-aligned contracts\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand, data, and risk models\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eBrand equity builds customer trust and differentiation for Bank of Queensland, supporting a retail network of 150+ branches and regional presence in 2024.\u003c\/p\u003e\n\u003cp\u003eCustomer data from \u0026gt;700,000 relationships drives targeting and feeds scoring models for credit assessment and portfolio monitoring.\u003c\/p\u003e\n\u003cp\u003eDecision engines and risk models improve credit quality, inform pricing and product design, and reduced delinquency rates in 2024 versus prior year.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ebrand: regional recognition, 150+ branches (2024)\u003c\/li\u003e\n\u003cli\u003edata: \u0026gt;700,000 customer relationships (2024)\u003c\/li\u003e\n\u003cli\u003emodels: scoring engines for credit\/risk-based pricing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegional ADI with \u003cstrong\u003eA$36.1bn\u003c\/strong\u003e deposits, \u003cstrong\u003eA$3.4bn\u003c\/strong\u003e CET1 and over \u003cstrong\u003e60%\u003c\/strong\u003e digital adoption\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBoQ holds an ADI licence and protected retail deposits (A$36.1bn in FY2024), supported by A$3.4bn CET1 and ~A$8.3bn liquidity buffers. Digital channels processed over 60% of transactions in 2024 while 150+ branches and \u0026gt;700,000 customer relationships sustain regional reach. Decision engines and risk models drive credit quality and pricing, shortening product rollout and protecting margins.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomer deposits\u003c\/td\u003e\n\u003ctd\u003eA$36.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCET1\u003c\/td\u003e\n\u003ctd\u003eA$3.4bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLiquidity buffer\u003c\/td\u003e\n\u003ctd\u003e~A$8.3bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital transactions\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;60%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003e150+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomer relationships\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;700,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonalized local service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOwner-managed branches at Bank of Queensland, founded 1874, deliver human advice and clear accountability; roughly 130 local branches enable tailored solutions and faster problem resolution. Local market knowledge materially improves SME and home-loan outcomes, and continuity of relationships builds measurable customer trust and retention.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSimple, competitive banking\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTransparent products with sharp pricing on deposits and loans deliver clear value, backed by BOQ's retail footprint of over 150 branches and ~650,000 customers in 2024. Streamlined fees and straightforward features reduce friction, lowering account churn and complaint volumes. Digital tools simplify daily banking so customers realize value without complexity.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFast, flexible lending\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFast, flexible lending delivers efficient approvals across mortgages, personal and business loans through streamlined credit policy that balances speed with prudence, reducing turnaround without compromising risk controls.\u003c\/p\u003e\n\u003cp\u003eDigital document collection and e-signing cut cycle time, enabling quicker funding and easier refinancing or restructuring options to support customers as needs evolve.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSME solutions with payments\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eBOQ bundles integrated business accounts, lending and merchant services into a single SME offering, addressing cash-flow needs with bundled pricing and real-time cash-flow tools; SMEs comprise 98% of Australian businesses (ABS). Dedicated relationship managers support growth and risk management, while payments acceptance broadens revenue channels for merchants.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eIntegrated accounts + lending + merchant services\u003c\/li\u003e\n\u003cli\u003eBundled pricing, real-time cash-flow tools\u003c\/li\u003e\n\u003cli\u003eDedicated managers for growth \u0026amp; risk\u003c\/li\u003e\n\u003cli\u003ePayments acceptance expands revenue\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel convenience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eOmnichannel convenience delivers consistent experiences across branch, app, web and phone, letting BOQ leverage its 150-year heritage while modernising access. Routine tasks are available 24\/7 via self-service channels, while assisted channels handle complex lending and advisory needs so customers choose the channel that fits the moment.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003econsistent multichannel UX\u003c\/li\u003e\n\u003cli\u003e24\/7 self-service\u003c\/li\u003e\n\u003cli\u003eassisted support for complexity\u003c\/li\u003e\n\u003cli\u003ecustomer-led channel choice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e\n\u003cstrong\u003e150\u003c\/strong\u003e branches, \u003cstrong\u003e~650,000\u003c\/strong\u003e customers: local advice, retention\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOwner-managed branches (150) and ~650,000 customers in 2024 deliver local advice, accountability and higher SME\/home-loan retention. Transparent pricing, simplified fees and digital self-service cut churn and complaints. Bundled SME accounts+lending+merchant services target small business needs; omnichannel access balances 24\/7 self-service with assisted support for complex needs.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e~650,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003e~150\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSME share (Aus)\u003c\/td\u003e\n\u003ctd\u003e98% (ABS)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated relationship management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOwner-managers and BOQ business bankers deliver ongoing support across the relationship, reflecting BOQ’s FY24 cash earnings strength of AUD 669.9 million that underpins investment in service teams. Proactive check-ins detect needs and retention risks early, reducing SME churn. Tailored advice increases wallet share, while accountable managers drive superior service and measurable outcomes.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital self-service with human backup\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCustomers complete most business banking tasks via BOQ app and web, with escalation to chat or phone available to resolve exceptions; clear handoffs between channels preserve journey continuity. This model reduces cost-to-serve while maintaining satisfaction; Australian digital banking penetration reached about 91% in 2024, supporting high self-service uptake. Robust SLAs and transfer protocols keep net promoter impacts low.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLoyalty and retention programs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBOQ’s loyalty and retention programs use rate benefits, fee waivers and bundled products to reward tenure, typically improving product uptake by up to 15% and concentrating rewards on the top 20% high-LTV segments.\u003c\/p\u003e\n\u003cp\u003eTargeted offers deployed at key lifecycle moments—loan renewal, term deposit rollovers, account anniversaries—can cut churn by up to 25%, backed by data-driven triggers from transaction and engagement signals.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFinancial education \u0026amp; community engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eWorkshops, targeted content and local events build trust and financial capability, reinforcing responsible borrowing and saving; BOQ’s community network of approximately 140 branches in 2024 increases local reach and differentiation versus digital-only rivals; stronger brand equity from education initiatives supports higher referrals and loyalty.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTrust via workshops\u003c\/li\u003e\n\u003cli\u003eEducation → responsible borrowing\u003c\/li\u003e\n\u003cli\u003e140 branches (2024) = local edge\u003c\/li\u003e\n\u003cli\u003eBrand equity drives referrals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eResponsive service \u0026amp; complaints resolution\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eClear SLAs for issue handling and remediation drive measurable turnaround times; BOQ cites its 2024 Annual Report commitment to defined response targets and remediation tracking to reduce repeat faults through root-cause fixes, boosting transparent communication that lifts NPS while strict regulatory adherence lowers dispute escalation risk.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSLAs: defined response \u0026amp; remediation targets\u003c\/li\u003e\n\u003cli\u003eRoot-cause: fewer repeat incidents\u003c\/li\u003e\n\u003cli\u003eTransparency: improved NPS\u003c\/li\u003e\n\u003cli\u003eCompliance: reduced dispute risk\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOwner-managers drive retention — \u003cstrong\u003eAUD 669.9m\u003c\/strong\u003e, ≈91% digital, churn down ~25%\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOwner-managers and BOQ business bankers provide proactive, accountable support backed by FY24 cash earnings AUD 669.9m and ~140 branches, driving retention and wallet share. Digital-first servicing (≈91% digital use) lowers cost-to-serve while SLAs and remediation improve NPS. Loyalty bundles lift product uptake up to 15% and lifecycle offers can cut churn by ~25%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFY24 cash earnings\u003c\/td\u003e\n\u003ctd\u003eAUD 669.9m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches (2024)\u003c\/td\u003e\n\u003ctd\u003e~140\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital penetration\u003c\/td\u003e\n\u003ctd\u003e≈91%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct uptake lift\u003c\/td\u003e\n\u003ctd\u003eup to 15%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eChurn reduction\u003c\/td\u003e\n\u003ctd\u003e~25%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOwner-managed branch network\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOwner-managed branch network is BOQ’s primary channel for advice, complex sales and local community presence, and the 2024 annual report reaffirms branches as core to acquisition and cross-sell via relationship banking. Branches support identity verification and cash services and reinforce the BOQ brand at a local level, enabling personalized referrals and higher-value product conversions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMobile app\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMobile app is BOQ’s main hub for daily banking, alerts and onboarding, enabling payments, transfers, card controls and servicing. Push notifications drive engagement; in 2024 digital channels represented the majority of customer interactions at BOQ. Continuous UX updates lifted adoption and reduced branch servicing volumes year-on-year.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInternet banking portal\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBoQ’s internet banking portal provides full-feature desktop access for detailed tasks such as payroll runs and reconciliations, handling secure messaging and document exchange to streamline workflows; in 2024 BoQ reported over 1 million active digital customers, reflecting strong online engagement, and the portal complements mobile use by supporting complex back-office activities best suited to larger screens.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eContact centre \u0026amp; chat\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePhone and digital chat handle both support and sales for Bank of Queensland, using IVR and triage to speed resolution and route complex cases to specialists; advisors proactively upsell when customer needs are identified, and channels extend accessibility outside branch hours.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003ePhone + chat for support\/sales\u003c\/li\u003e\n\u003cli\u003eIVR triage to speed resolution\u003c\/li\u003e\n\u003cli\u003eAdvisors upsell on need\u003c\/li\u003e\n\u003cli\u003eAccessible outside branch hours\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBroker and partner networks\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eMortgage brokers originate home loans at scale, accounting for roughly two-thirds of new Australian mortgages in 2024 (MFAA), while merchant partners distribute payments solutions and drive SME acquisition. Co-marketing with partners expands reach cost-effectively and APIs enable embedded finance, unlocking referral and fee income streams through integration into third-party platforms.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eBroker share: ~two-thirds of new loans (2024, MFAA)\u003c\/li\u003e\n\u003cli\u003eMerchant distribution: expands SME payments reach\u003c\/li\u003e\n\u003cli\u003eCo-marketing: low-cost customer acquisition\u003c\/li\u003e\n\u003cli\u003eAPIs: embedded finance revenue \u0026amp; referrals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBranches + Mobile lead acquisition; \u0026gt;1,000,000 digital users; brokers originate ~66% mortgages\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOwner-managed branches drive advice, verification and higher-value sales; branches remain core to acquisition and cross-sell in 2024. Mobile app is primary for daily banking and onboarding; digital channels were the majority of interactions in 2024 with over 1m active digital customers. Brokers originated ~two-thirds of new Australian mortgages in 2024 (MFAA); merchant partners and APIs enable SME reach and embedded fees.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003eCore to acquisition\/cross-sell\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital users\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;1,000,000 active\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrokers\u003c\/td\u003e\n\u003ctd\u003e~66% new mortgages (MFAA)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail everyday bankers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRetail everyday bankers at Bank of Queensland are individuals needing transaction accounts, savings and cards who prioritise convenience, security and low fees. Over 90% of routine banking is now done via digital channels, making mobile and online features critical for retention and cost efficiency. High digital usage creates regular cross-sell opportunities for insurance and personal loans, improving lifetime value per customer.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHome buyers \u0026amp; refinancers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOwner-occupiers and property investors seek BOQ mortgages, highly sensitive to rates, approval speed and service; Australian housing credit exceeded 2.0 trillion AUD in 2024, shaping high competition for lending share. BOQ sources the majority of home loans via brokers and branches, with the broker channel historically dominant for the bank. Refinancing cycles create retention risks but also cross-sell and loyalty opportunities during rate shifts.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSmall \u0026amp; medium enterprises\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSMEs—97% of Australian businesses and employing about 44% of the workforce (ABS 2024)—seek accounts, working capital, equipment finance and merchant services tailored to cash-flow cycles. They prioritise cash-flow flexibility and rapid credit decisions to bridge receivables and growth. Preference for local relationship managers drives retention and referral. Bundled SME solutions reduce complexity and lower onboarding friction.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProfessionals \u0026amp; affluent customers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eProfessionals and affluent customers demand broader product suites and premium service; in a 2024 rate environment with the RBA cash rate at 4.35% they seek sharper pricing and yield-sensitive advice.\u003c\/p\u003e\n\u003cp\u003eHigh lifetime value: opportunity for multiple accounts, larger mortgages and business loans, and advised investment solutions delivered via seamless digital channels plus trusted human advisors.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003esegment: higher-income clients\u003c\/li\u003e\n\u003cli\u003eneeds: premium service + digital excellence\u003c\/li\u003e\n\u003cli\u003eopportunity: larger loans, multi-product relationships\u003c\/li\u003e\n\u003cli\u003eexpectation: competitive pricing, advisory blend\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegional \u0026amp; community customers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eBank of Queensland’s regional and community customers, served through over 160 branch locations in 2024, prefer face-to-face service and value staff with local market knowledge. They rely on reliable everyday banking, term deposits and small-business lending and advisory support, with BOQ reporting roughly 400,000 retail and small-business customers in 2024. Community involvement and sponsorships materially strengthen loyalty and local retention.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003esegments: regional branch clients\u003c\/li\u003e\n\u003cli\u003epreference: face-to-face, local expertise\u003c\/li\u003e\n\u003cli\u003eneeds: basic banking + small-business support\u003c\/li\u003e\n\u003cli\u003e2024 metrics: \u0026gt;160 branches, ~400,000 customers\u003c\/li\u003e\n\u003cli\u003eloyalty driver: community engagement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail-digital, mortgages and SMEs drive regional bank revenue in 2024 (RBA cash 4.35%)\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRetail (\u0026gt;90% digital), mortgage borrowers (AU housing credit \u0026gt;2.0T AUD), SMEs (97% of businesses; 44% workforce) and regional clients (\u0026gt;160 branches; ~400k customers) drive BOQ revenue via deposits, lending and advisory in 2024 (RBA cash rate 4.35%).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eNeeds\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;90% digital\u003c\/td\u003e\n\u003ctd\u003eConvenience, low fees\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMortgages\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;2.0T AUD market\u003c\/td\u003e\n\u003ctd\u003eRate, speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSME\u003c\/td\u003e\n\u003ctd\u003e97% biz, 44% workforce\u003c\/td\u003e\n\u003ctd\u003eCash-flow, credit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegional\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;160 branches, ~400k\u003c\/td\u003e\n\u003ctd\u003eFace-to-face\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInterest expense on funding\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDeposit rates and wholesale funding costs—driven by a 2024 RBA cash rate of 4.35%—are the primary interest outflows for BOQ, compressing earnings when passed to customers. Hedging strategies and the bank’s funding mix directly affect NIM volatility, while intense competition caps lending spreads. Regulatory liquidity buffers (high-quality liquid assets) add measurable carry costs that reduce net interest income.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonnel \u0026amp; branch operations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePersonnel and branch operations at Bank of Queensland encompass salaries, ongoing training, occupancy and branch technology investments, alongside owner-manager remuneration and incentive programs that align local decision-making with bank targets.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology \u0026amp; cybersecurity\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBank of Queensland allocates a significant portion of operating costs to core systems, cloud hosting, licenses and development, aligning with Australia's major banks that invested roughly AUD 11 billion in technology in 2023. Cyber controls, continuous monitoring and incident response consume about 10–12% of IT budgets, funding SOCs and rapid response teams. Data platforms and analytics receive rising capital expenditure to support real-time lending and risk models, with continuous upgrades to meet growing demand.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCredit losses \u0026amp; provisions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eBOQ recognises expected credit loss provisions and write-offs across mortgage, business and consumer portfolios, with impairment charges sensitive to economic cycles and housing market movements.\u003c\/p\u003e\n\u003cp\u003eActive collections and recoveries programs and loss mitigation reduce net charge-off outcomes.\u003c\/p\u003e\n\u003cp\u003eCredit risk appetite is calibrated to target returns while limiting downside through provisioning and portfolio mix.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eECL coverage: portfolio-based provisions\u003c\/li\u003e\n\u003cli\u003eWrite-offs: managed via recovery teams\u003c\/li\u003e\n\u003cli\u003eEconomic cycle: main driver of impairment\u003c\/li\u003e\n\u003cli\u003eRisk appetite aligned to ROE targets\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory, compliance \u0026amp; scheme fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eRegulatory, compliance and scheme fees for Bank of Queensland in 2024 include APRA\/ASIC compliance costs, external and internal audits and expanded reporting requirements, plus payment scheme, interchange and network fees that scale with transaction volumes; insurance, legal and advisory expenses rise with regulatory scrutiny, and customer remediation costs are reserved where required.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAPRA\/ASIC compliance\u003c\/li\u003e\n\u003cli\u003eAudits \u0026amp; reporting\u003c\/li\u003e\n\u003cli\u003eScheme, interchange \u0026amp; network fees\u003c\/li\u003e\n\u003cli\u003eInsurance, legal \u0026amp; advisory\u003c\/li\u003e\n\u003cli\u003eCustomer remediation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFunding at \u003cstrong\u003e4.35%\u003c\/strong\u003e squeezes margins; AUD \u003cstrong\u003e11bn\u003c\/strong\u003e tech spend, \u003cstrong\u003e10–12%\u003c\/strong\u003e cyber costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDeposit funding costs tied to a 2024 RBA cash rate of 4.35% are the largest interest outflow, compressing BOQ margins; regulatory liquidity buffers add carry costs. Personnel, branch and IT (aligned with major banks' AUD 11bn tech spend in 2023) plus cyber controls (10–12% of IT budgets) form the core operating cost base. Provisions and collections costs vary with economic cycles and credit loss experience.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eItem\u003c\/th\u003e\n\u003cth\u003e2024 data\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRBA cash rate\u003c\/td\u003e\n\u003ctd\u003e4.35%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMajor banks tech spend (2023)\u003c\/td\u003e\n\u003ctd\u003eAUD 11bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCyber \u0026amp; SOC\u003c\/td\u003e\n\u003ctd\u003e10–12% of IT budget\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNet interest income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eNet interest income for BOQ reflects the spread between loan yields and funding costs, driving reported NII of A$1,009m in FY2024 on a loan book of A$54.3bn and NIM about 1.86%. Mortgages, personal and business lending supply core volume, with mortgages the largest segment. Active pricing and interest-rate hedging are used to protect margins, and balance growth during 2024 lifted earnings.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAccount \u0026amp; service fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAccount and service fees—monthly account charges, overdraft facilities and per-transaction fees—remain core fee revenue for Bank of Queensland; in 2024 BOQ highlighted these as stable income drivers. Foreign exchange spreads and international payment fees add incremental yield above domestic transaction margins. Pricing is set to balance market competitiveness with cost recovery, while targeted fee waivers are used to support client retention.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCards \u0026amp; payments income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCards \u0026amp; payments income for Bank of Queensland in FY24 centers on interchange fees, merchant acquiring and terminal fees, plus value-added services such as chargeback handling that carry processing and recovery charges. Card annual fees and late payment charges contribute steady fee income, while merchant acquiring scales with POS and e-commerce coverage. Higher transaction volumes in 2024 directly boost interchange and merchant revenue, supporting fee growth and cross-sell opportunities.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAncillary commissions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpancillary commissions generate referral and distribution income from insurance partner products with boq reporting a of non-interest in fy2024 enabling packaged offers to expand share wallet while keeping capital intensity low compared lending-driven nii. performance-based commission structures align bank incentives driving cross-sell retention.\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eReferral income: supports fee diversification\u003c\/li\u003e\n\u003cli\u003ePackaged offers: increase product per customer\u003c\/li\u003e\n\u003cli\u003eLow capital intensity: complements NII\u003c\/li\u003e\n\u003cli\u003ePerformance pay: aligns incentives, boosts outcomes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pancillary\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTreasury \u0026amp; markets income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTreasury \u0026amp; markets income at Bank of Queensland arises from hedging and liquidity-portfolio management, generating balance-sheet management gains and trading\/valuation movements within approved risk limits; dividend and coupon income from HQLA benefits from a 2024 cash-rate environment (RBA cash rate 4.35% at end-2024), supporting earnings stability.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHedging gains\u003c\/li\u003e\n\u003cli\u003eLiquidity portfolio returns\u003c\/li\u003e\n\u003cli\u003eTrading\/valuation within limits\u003c\/li\u003e\n\u003cli\u003eHQLA dividends\/coupons\u003c\/li\u003e\n\u003cli\u003eStabilises earnings\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFY24: NII A$1,009m on A$54.3bn loans (NIM 1.86%); non-interest A$348m; RBA 4.35%\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBOQ revenue in FY2024 was driven by NII of A$1,009m on a A$54.3bn loan book with NIM ~1.86%, complemented by A$348m non-interest income from fees, cards and commissions; treasury returns benefited from a 4.35% RBA cash rate at end-2024. Diversified fees and merchant acquiring scaled with transaction volumes, while hedging and liquidity management stabilised earnings.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eFY2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eNII\u003c\/td\u003e\n\u003ctd\u003eA$1,009m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoan book\u003c\/td\u003e\n\u003ctd\u003eA$54.3bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNIM\u003c\/td\u003e\n\u003ctd\u003e1.86%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNon-interest income\u003c\/td\u003e\n\u003ctd\u003eA$348m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRBA cash rate\u003c\/td\u003e\n\u003ctd\u003e4.35%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58097745527132,"sku":"boq-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/boq-business-model-canvas.png?v=1781789970","url":"https:\/\/pestel-analysis.com\/products\/boq-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}