{"product_id":"bankofireland-business-model-canvas","title":"Bank Of Ireland Group Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eComplete Business Model Canvas: nine blocks of company-specific revenue and cost insights\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eUnlock the full strategic blueprint behind Bank Of Ireland Group with our complete Business Model Canvas—nine blocks of company-specific insights, revenue levers, and cost drivers. Ideal for investors, advisors, and founders; download the editable Word \u0026amp; Excel files to benchmark, plan, and act now.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePayment networks and processors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePartnerships with Visa, Mastercard and leading processors enable Bank of Ireland to issue cards and settle transactions at scale, leveraging global networks that handle over 20 trillion USD in annual payment volume. These ties cut time-to-market for new features, support cross-border flows and co-branded programs, while tokenization boosts digital wallet uptake and security. Alliances also supply advanced fraud tools and dispute management, reducing chargeback costs and operational risk.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFintech and open banking collaborators\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAPI partners expand PFM, lending journeys and embedded finance for Bank Of Ireland, leveraging PSD2 (implemented 2018) APIs to accelerate innovation while lowering build costs and risk; collaborations meet rising customer demand for seamless digital experiences. Data-sharing under open banking improves personalization and credit decisioning by providing richer transaction and account-level data in near real time.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWholesale funding and capital market partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eAccess to interbank markets, bond investors and securitisation conduits underpins liquidity and balance-sheet optimisation for Bank of Ireland, with customer deposits of about €73bn and wholesale funding around €16bn in 2024. Strategic relationships with investment banks enable issuance, hedging and distribution of bonds—the group had roughly €8bn of outstanding senior and covered bonds in 2024. These partners diversify funding beyond deposits and support regulatory capital efficiency through structured solutions and securitisation. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and cloud vendors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTechnology and cloud vendors—core banking, cloud infrastructure, cybersecurity and analytics—underpin Bank of Ireland Group digital resilience and ensure scalability during peak demand. Strategic vendors accelerate modernization and provide AI, automation and risk-control toolkits; Gartner forecasts public cloud spending to reach $645 billion in 2024. Vendor ecosystems reduce time-to-value for new products and compliance updates.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCore banking platforms\u003c\/li\u003e\n\u003cli\u003eCloud infrastructure \u0026amp; scalability\u003c\/li\u003e\n\u003cli\u003eCybersecurity \u0026amp; analytics\u003c\/li\u003e\n\u003cli\u003eAI, automation \u0026amp; risk toolkits\u003c\/li\u003e\n\u003cli\u003eFaster time-to-value via vendor ecosystems\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulators and industry bodies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eEngagement with the Central Bank of Ireland, PRA\/FCA and EU bodies ensures compliance and stability, underpinning Bank of Ireland’s regulatory capital position (CET1 15.6% at FY 2024) and safeguarding licence continuity; constructive supervisory relationships enhance risk governance and customer protections while supporting systemic resilience.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRegulatory engagement: Central Bank, PRA\/FCA, EU\u003c\/li\u003e\n\u003cli\u003eCapital metric: CET1 15.6% (FY 2024)\u003c\/li\u003e\n\u003cli\u003eBenefits: improved governance, customer protection, licence continuity\u003c\/li\u003e\n\u003cli\u003eIndustry bodies: standards, advocacy, financial inclusion\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTokenized cards \u0026amp; PSD2 expand cross-border payments; deposits \u003cstrong\u003e€73bn\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePartnerships with Visa\/Mastercard and processors enable card issuance and tokenization across networks (~20tn USD payments), boosting security and cross-border reach. API\/fintech alliances (PSD2) expand PFM, lending and embedded finance. Funding and vendors (deposits €73bn; wholesale €16bn; bonds €8bn; CET1 15.6% FY2024) support liquidity and digital resilience.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDeposits\u003c\/td\u003e\n\u003ctd\u003e€73bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWholesale funding\u003c\/td\u003e\n\u003ctd\u003e€16bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOutstanding bonds\u003c\/td\u003e\n\u003ctd\u003e€8bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCET1\u003c\/td\u003e\n\u003ctd\u003e15.6%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive, pre-written Business Model Canvas for Bank of Ireland Group that maps customer segments, channels, value propositions and revenue streams across all nine BMC blocks, with narrated insights on operations, competitive advantages and risk factors. Ideal for presentations, investor discussions and strategic validation, it includes SWOT-linked analysis and practical recommendations for decision-makers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level, editable Business Model Canvas for Bank of Ireland Group that condenses strategy into a one-page snapshot, saving hours on structuring, enabling fast boardroom-ready reviews and collaborative adaptation for scenario planning.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDeposit gathering and servicing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAcquire, onboard and service retail and business deposits across Ireland and the UK, managing over €100bn of customer deposits as of 2024. Optimize pricing, product mix and retention using analytics and behavioural segmentation to improve margin and reduce attrition. Ensure operational excellence in payments, standing orders and cash handling with SLA-driven processes. Manage deposit insurance disclosures and complaints through CBI\/FCA-compliant frameworks and dedicated resolution teams.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLending and credit underwriting\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eOriginate mortgages, consumer, SME and corporate loans within a prudent risk appetite, servicing a loan book of over €50bn. Credit decisions combine scorecards and expert judgment to balance automation and bespoke risk assessment. Portfolios are monitored with early warning indicators and structured collections workflows. Provisioning aligns with IFRS 9 and active collateral management to mitigate losses.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTreasury, ALM, and risk management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTreasury and ALM manage liquidity for a large bank balance sheet, targeting regulatory Liquidity Coverage Ratio above 100% and maintaining CET1 buffers in line with the 7%+ consolidated minimum (Pillar 1 plus conservation buffer). They execute hedging, funding and investment strategies to mitigate interest rate, FX and market risk while running stress testing, ICAAP\/ILAAP and recovery planning. Oversight covers market, credit and operational risk frameworks with ongoing capital and liquidity contingency drills.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital product development\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDesign and ship mobile-first experiences, instant payments, and seamless onboarding to serve Bank of Ireland Group's c.4 million customers (2024), using agile squads, DevSecOps and APIs for speed and security. Leverage data science for personalization and fraud detection, and continuously iterate on customer feedback and KPIs.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003emobile-first\u003c\/li\u003e\n\u003cli\u003einstant-payments\u003c\/li\u003e\n\u003cli\u003eagile-squads\u003c\/li\u003e\n\u003cli\u003eDevSecOps-APIs\u003c\/li\u003e\n\u003cli\u003edata-science\u003c\/li\u003e\n\u003cli\u003efeedback-KPIs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory compliance and governance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eOperate robust AML\/KYC, conduct risk and data-privacy controls aligned to a 15.4% CET1 buffer (Dec 2024), maintaining audit readiness, model risk governance and reporting accuracy to meet PRA\/CBI standards; staff training covered all front-line teams and third-party monitoring is continuous. Remediate issues rapidly with clear accountability and documented remediation timelines.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e15.4% CET1 (Dec 2024)\u003c\/li\u003e\n\u003cli\u003e100% front-line compliance training (2024)\u003c\/li\u003e\n\u003cli\u003eContinuous third-party monitoring\u003c\/li\u003e\n\u003cli\u003eDocumented remediation timelines\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMobile-first bank: c.4m users, \u0026gt;€100bn deposits, €50bn loans, CET1 \u003cstrong\u003e15.4%\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eAcquire, onboard and service c.4m customers and \u0026gt;€100bn deposits (2024); originate and service a €50bn+ loan book with IFRS9 provisioning. Run Treasury\/ALM to keep LCR \u0026gt;100% and maintain CET1 at 15.4% (Dec 2024). Deliver mobile-first products via agile squads, DevSecOps and data science, plus AML\/KYC and 100% frontline compliance training (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003ec.4m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDeposits\u003c\/td\u003e\n\u003ctd\u003e€100bn+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoan book\u003c\/td\u003e\n\u003ctd\u003e€50bn+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCET1\u003c\/td\u003e\n\u003ctd\u003e15.4%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eWhat You See Is What You Get\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the exact Bank of Ireland Group Business Model Canvas you'll receive after purchase, not a mockup. When you complete your order you'll get immediate access to the full, editable file formatted for professional use in the same structure and layout shown here. No hidden pages or altered content—what you see is what you'll download.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCapital base and liquidity\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eStrong capital and liquidity underpin lending growth and resilience, with a CET1 ratio around 14.0% (H1 2024) and an LCR near 170% supporting buffer strength. Access to central bank facilities, including ECB operations, provides contingent funding flexibility. An optimized funding mix—customer deposits ~72% of funding—reduces cost of funds. These resources protect stakeholders across cycles.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand, trust, and licenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBank of Ireland's national brand and c.2.1 million customers across Ireland and the UK drive acquisition and awareness. EU banking licence with UK permissions enables broad product distribution and passporting. A strong reputation for safety and service underpins low churn and supports trust. That trust boosts cross-sell into wealth and business banking, enhancing fee income and lifetime value.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital platforms and data\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMobile, online, core systems and APIs power Bank of Ireland’s omnichannel delivery, supporting 24\/7 digital access with platform availability targets around 99.9% to meet regulatory SLAs and customer satisfaction. Data assets feed risk scoring, dynamic pricing and personalization across customer segments, leveraging transaction and credit data sets. Analytics and AI enhance fraud detection and operations, improving detection rates and reducing manual review volumes. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBranch and ATM network\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003ePhysical branches and ATMs support complex sales, cash needs and local engagement, enabling in-branch advisory for mortgages and SME lending while complementing digital channels to form a true omnichannel model.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eBranches: advisory hubs for mortgages and SMEs\u003c\/li\u003e\n\u003cli\u003eATMs\/partners: cost-effective cash access\u003c\/li\u003e\n\u003cli\u003eOmnichannel: branch network + digital platforms\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePeople and expertise\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eRelationship managers, underwriters and treasury specialists drive lending and liquidity for Bank of Ireland, supporting c.2.3 million customers across retail and corporate channels; the group employed about 9,000 people in 2024. Compliance, risk and cyber teams safeguard operations alongside a CET1 ratio near 15%. Product, UX and data teams accelerate digital innovation while culture and training sustain service quality and ethics.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRelationship managers\u003c\/li\u003e\n\u003cli\u003eCompliance \u0026amp; cyber\u003c\/li\u003e\n\u003cli\u003eProduct, UX, data\u003c\/li\u003e\n\u003cli\u003eCulture \u0026amp; training\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCET1 \u003cstrong\u003e14.0%\u003c\/strong\u003e, LCR ~\u003cstrong\u003e170%\u003c\/strong\u003e, 2.3m customers and deposits ~\u003cstrong\u003e72%\u003c\/strong\u003e fuel resilience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eStrong capital and liquidity (CET1 14.0% H1 2024; LCR ~170%) support lending and resilience. Customer base c.2.3m and deposits ~72% of funding sustain low-cost funding. Digital platforms (99.9% availability target) plus 9,000 staff enable omnichannel delivery and risk management.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e2.3m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmployees\u003c\/td\u003e\n\u003ctd\u003e9,000 (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCET1\u003c\/td\u003e\n\u003ctd\u003e14.0% (H1 2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLCR\u003c\/td\u003e\n\u003ctd\u003e~170%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDeposits of funding\u003c\/td\u003e\n\u003ctd\u003e~72%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital availability\u003c\/td\u003e\n\u003ctd\u003e~99.9%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFull-service universal banking\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFull-service universal banking offers Bank of Ireland a one-stop shop across retail, SME, corporate and wealth, simplifying financial lives and serving over 2 million customers in 2024. Integrated accounts, payments, lending and advisory reduce friction and speed onboarding. Consistent omnichannel experiences deliver uniform service and trust. Bundling products drives convenience and enables better pricing through cross-sell and scale.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTrusted local presence\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFounded 1783, Bank of Ireland’s deep roots across an Irish population of 5.1 million and established UK operations provide familiarity and stability. Local decisioning enables faster, context-aware credit for personal and SME lending. Community investment and branch presence reinforce brand loyalty. Customers value proximity for major life and business decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmnichannel convenience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOmnichannel convenience lets customers switch seamlessly between mobile app, web, branches and call centres; Bank of Ireland supports mobile and online banking alongside branch and contact-centre channels. 24\/7 self-service covers routine tasks and uses SEPA Instant for sub-10-second euro payments (SEPA Instant, 2024). Specialist advisers handle complex needs while consistent authentication and notifications span all touchpoints.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCompetitive lending and savings\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCompetitive lending and savings combine transparent pricing and flexible mortgage and business loan terms tied to market benchmark rates (ECB main rate ~4.00% in 2024), with risk-based pricing that rewards strong credit profiles and pre-approvals to shorten purchase timelines.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTransparent pricing linked to ECB ~4.00% (2024)\u003c\/li\u003e\n\u003cli\u003eFlexible mortgage and business loan terms\u003c\/li\u003e\n\u003cli\u003eSavings products tailored to goals and risk\u003c\/li\u003e\n\u003cli\u003ePre-approvals and risk-based pricing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCorporate and treasury solutions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCorporate and treasury solutions deliver cash management, FX and rates hedging, and trade finance to support client growth while reducing risk and improving working capital through dedicated coverage teams with sector expertise.\u003c\/p\u003e\n\u003cp\u003eScalable platforms integrate with client ERPs and APIs, enabling real-time liquidity, automated FX execution and trade workflows that enhance efficiency and resilience.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCash management\u003c\/li\u003e\n\u003cli\u003eFX \u0026amp; rates hedging\u003c\/li\u003e\n\u003cli\u003eTrade finance\u003c\/li\u003e\n\u003cli\u003eERP\/API integration\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFull-service bank: \u0026gt;\u003cstrong\u003e2.0m\u003c\/strong\u003e customers, SEPA Instant \u0026lt;10s, Irish and UK local decisioning\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFull-service bank serving \u0026gt;2.0m customers (2024) across retail, SME, corporate and wealth, offering bundled products, cross-sell and omnichannel access including SEPA Instant (\u0026lt;10s). Irish footprint (pop. 5.1m) plus UK ops enable local decisioning and branch trust. Competitive lending tied to ECB ~4.00% (2024), risk-based pricing, plus corporate treasury and ERP\/API integration.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomers\u003c\/td\u003e\n\u003ctd\u003e2.0m+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIrish pop.\u003c\/td\u003e\n\u003ctd\u003e5.1m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eECB rate\u003c\/td\u003e\n\u003ctd\u003e~4.00%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSEPA Instant\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;10s\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated relationship management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBank of Ireland assigns named bankers for SMEs, corporates and affluent clients, supporting over 2 million customers with around 9,000 staff (2024). Proactive outreach targets credit needs, cash flow and investments to drive timely lending decisions. Regular reviews align solutions to client goals and regulatory requirements. Clear escalation pathways ensure swift issue resolution and service continuity.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital self-service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIntuitive app and web journeys streamline onboarding, servicing and payments, supporting over 1.5m active digital customers in 2024 and reducing manual branch traffic. Contextual help and chatbots resolve routine queries quickly, handling a growing share of enquiries and freeing staff for complex cases. Customers track application progress in real time via status feeds, while secure messaging preserves conversation continuity and auditability.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAdvisory and financial planning\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eAdvisory and financial planning focuses on goal-based plans for mortgages, retirement and wealth, tailored to Bank of Ireland’s customer base of over 2 million (2024). Suitability assessments ensure recommended products match client risk profiles and regulatory standards. Periodic check-ins—usually annual or triggered by life events—adjust plans to income, family or market changes. Interactive tools visualize trade-offs and scenarios to support decision-making.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity engagement and education\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eFinancial literacy programs and local sponsorships build trust through targeted workshops for SMEs on exporting, cash flow and digital adoption, while feedback forums and presence at community events inform product improvements and strengthen relationships.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSME workshops: exporting, cash flow, digital\u003c\/li\u003e\n\u003cli\u003eCommunity events: local sponsorships, outreach\u003c\/li\u003e\n\u003cli\u003eFeedback forums: product iteration\u003c\/li\u003e\n\u003cli\u003eFinancial literacy: trust and retention\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eService reliability and assurance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eService reliability and assurance: Bank of Ireland maintains clear SLAs for payments and disputes, publishing response targets and aiming for high availability across channels; with over 4 million active customers in 2024, outage communications and compensation policies aim to preserve fairness and trust.\u003c\/p\u003e\n\u003cp\u003eAdvanced fraud monitoring, transaction guarantees and rapid reimbursement policies reduce customer anxiety, while post-incident reviews and root-cause analyses drive continuous improvement and resilience.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSLAs: published payment\/dispute response targets\u003c\/li\u003e\n\u003cli\u003eAvailability: high uptime focus for 4M+ customers (2024)\u003c\/li\u003e\n\u003cli\u003eFraud: monitoring, guarantees, rapid reimbursement\u003c\/li\u003e\n\u003cli\u003eImprovement: formal post-incident reviews\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHybrid banking: named bankers + digital self-service for \u003cstrong\u003e~2,000,000\u003c\/strong\u003e customers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBank of Ireland combines named bankers for SMEs, corporates and affluent clients with digital self‑service, supporting ~2m customers and ~1.5m active digital users in 2024; ~9,000 staff enable proactive outreach, reviews and fast escalations. Clear SLAs, published response targets and rapid fraud reimbursement preserve trust and uptime for ~4m active customers.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTotal customers\u003c\/td\u003e\n\u003ctd\u003e~2,000,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eActive digital users\u003c\/td\u003e\n\u003ctd\u003e~1,500,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGroup active customers\u003c\/td\u003e\n\u003ctd\u003e~4,000,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStaff (frontline \u0026amp; support)\u003c\/td\u003e\n\u003ctd\u003e~9,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMobile banking app\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMobile banking app is the primary channel for daily banking, alerts, and authentication, supporting instant payments, card controls, and onboarding; in 2024 it served over 1.6 million active users for Bank of Ireland, boosting digital transactions and reducing branch visits. Personalized insights drive engagement and increase product take-up, while biometrics (fingerprint\/face) enhance security and streamline login.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOnline banking portal\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBank of Ireland Group online banking portal delivers comprehensive desktop access for servicing and complex tasks, enabling business users to manage payroll, cash pools and FX trading; in 2024 digital channels processed over 70% of business transactions. Document upload and e-sign reduced onboarding times by up to 30% in 2024. Accessible design complies with PSD2 requirements and WCAG 2.1 AA.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBranches and advisory hubs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eBranches and advisory hubs deliver face-to-face sales and service for mortgages and SME lending, targeting complex cases where personal trust matters; SMEs account for 99.8% of Irish enterprises in 2024. Video appointments complement branches to bridge physical and digital channels for efficiency and reach. Shared-service hubs consolidate back-office functions to optimise footprint costs and improve unit economics.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eContact centers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eContact centers deliver voice, chat and messaging for support and sales, with IVR and intelligent routing cutting average wait times by up to 30% (2024 industry benchmark). Specialists handle fraud, lending and wealth queries, improving first-contact resolution for complex cases. Extended hours align with customer patterns, supporting digital and branch channels.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\u003c\/ul\u003e\n\u003cli\u003eChannels: voice, chat, messaging\u003c\/li\u003e\n\u003cli\u003eEfficiency: IVR\/routing − up to 30% wait-time reduction (2024)\u003c\/li\u003e\n\u003cli\u003eSpecialists: fraud, lending, wealth\u003c\/li\u003e\n\u003cli\u003eAvailability: extended hours to match demand\u003c\/li\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRelationship and corporate teams\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eRelationship and corporate teams combine coverage bankers, product specialists and treasury advisers to deliver tailored lending, FX and cash management solutions through on-site visits and structured account planning with senior decision-makers.\u003c\/p\u003e\n\u003cp\u003eTeams enable API integration for real-time payments and balance feeds, and run events and webinars to share market insights and facilitate networking with corporate clients and intermediaries.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCoverage bankers, product specialists, treasury advisers\u003c\/li\u003e\n\u003cli\u003eOn-site visits and decision-maker account planning\u003c\/li\u003e\n\u003cli\u003eAPI integration for systems connectivity\u003c\/li\u003e\n\u003cli\u003eEvents and webinars for insights and networking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMobile-first: \u003cstrong\u003e1.6M\u003c\/strong\u003e users, \u003cstrong\u003e70%+\u003c\/strong\u003e business digital transactions, IVR reduces waits \u003cstrong\u003e30%\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMobile app is primary for daily banking with 1.6 million active users in 2024, driving digital transactions and biometric logins. Online banking handled over 70% of business transactions in 2024, with e-sign\/document upload cutting onboarding times up to 30%. Branches\/advisory hubs focus on mortgages and SMEs (99.8% of Irish firms), supported by video appointments. Contact centres use IVR\/routing to reduce wait times by up to 30%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eMobile app\u003c\/td\u003e\n\u003ctd\u003e1.6M active users\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOnline banking\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;70% business transactions\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003eSME focus; SMEs 99.8% of firms\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eContact centres\u003c\/td\u003e\n\u003ctd\u003eIVR − up to 30% wait reduction\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail mass market\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRetail mass market customers include individuals needing current accounts, payments and savings, with Bank of Ireland serving c.1.9 million personal customers in 2024. Broad credit needs span cards, personal loans and overdrafts, reflecting retail lending of over €25bn on the balance sheet. They prioritise convenience, price and reliability, with digital channels handling over 80% of interactions and branches retained for complex support.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHomebuyers and mortgage holders\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHomebuyers and mortgage holders — including first-time buyers, movers and switchers — seek clear guidance on affordability, rates and protection, driving demand for tailored mortgage advice. Bank of Ireland can build long-term relationships with cross-sell opportunities for savings, insurance and financial planning. Customers prefer hybrid digital-advisory journeys that combine online tools with expert touchpoints for complex decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSMEs and entrepreneurs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSMEs and entrepreneurs seek business accounts, lending and cash management with fast decisions and actionable advice; they value card acquiring and invoicing integrations and are price- and service-sensitivity driven. In Ireland SMEs represent 99.8% of enterprises and employ about 70% of the private-sector workforce (DBEI 2024), driving significant demand for tailored SME banking solutions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLarge corporates and public sector\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eLarge corporates and public sector clients demand complex treasury, financing and risk management solutions delivered by dedicated coverage teams, with emphasis on reliability, scale and alignment to evolving regulatory requirements as of 2024.\u003c\/p\u003e\n\u003cp\u003eThey require multi-entity and cross-border capabilities to manage liquidity, FX and capital structures across jurisdictions.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDedicated relationship and coverage teams\u003c\/li\u003e\n\u003cli\u003eRegulatory and compliance alignment\u003c\/li\u003e\n\u003cli\u003eCross-border treasury and multi-entity support\u003c\/li\u003e\n\u003cli\u003eBespoke financing and risk solutions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAffluent and wealth clients\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eAffluent and wealth clients require investment, pensions and estate planning, demanding tailored advice and discretionary solutions that prioritise tax-aware strategies and portfolio diversification; in Ireland (population 5.15m in 2024) this segment expects premium service and strong digital visibility.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eInvestment, pensions, estate planning\u003c\/li\u003e\n\u003cli\u003eTailored advice \u0026amp; discretionary solutions\u003c\/li\u003e\n\u003cli\u003eTax-aware strategies\u003c\/li\u003e\n\u003cli\u003ePortfolio diversification\u003c\/li\u003e\n\u003cli\u003ePremium service + digital access\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail \u0026amp; SME: \u003cstrong\u003e€25bn+\u003c\/strong\u003e lending, 1.9m customers, SMEs ~70% private employment\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRetail: c.1.9m personal customers in 2024 with retail lending \u0026gt;€25bn, \u0026gt;80% interactions digital; Mortgages: first-time buyers, movers and switchers driving mortgage demand and cross-sell; SMEs: critical market—99.8% of enterprises, ~70% private-sector employment (DBEI 2024); Corporates \u0026amp; wealth: require multi-entity treasury, bespoke financing and premium advisory.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eCustomers\/Reach\u003c\/th\u003e\n\u003cth\u003eKey metrics 2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail\u003c\/td\u003e\n\u003ctd\u003e1.9m\u003c\/td\u003e\n\u003ctd\u003eRetail lending \u0026gt;€25bn; \u0026gt;80% digital\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSME\u003c\/td\u003e\n\u003ctd\u003e99.8% enterprises\u003c\/td\u003e\n\u003ctd\u003eEmploy ~70% private workforce\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePopulation\u003c\/td\u003e\n\u003ctd\u003eIreland 5.15m\u003c\/td\u003e\n\u003ctd\u003e2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInterest and funding costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eInterest and funding costs comprise interest paid on customer deposits, wholesale funding and capital instruments, with pricing driven by market rates (ECB deposit rate 4.00% in mid‑2024) and competitive dynamics; hedging and derivatives costs compress net interest margin, while diversified funding sources—retail deposits, covered bonds, securitisations and wholesale markets—help reduce volatility in funding costs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonnel and advisory costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eSalaries, incentives, training and benefits across frontline, corporate and senior roles drive a large share of Bank of Ireland Group’s operating costs, with ongoing hires and retention packages to support digital and branch operations. External advisory spend for legal, audit and consulting remains material as the Group manages regulatory change and transformation. Continued investment in risk and compliance talent is a strategic priority, and productivity programmes are deployed to offset inflationary pressure on personnel costs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and operations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCore systems, cloud migration and data platforms drive Bank of Ireland’s tech cost base, with reported technology and transformation spend of €310m in 2024; cybersecurity and resilience programs form a material share of that budget.\u003c\/p\u003e\n\u003cp\u003ePayments processing, back-office operations and third-party vendor fees underpin ongoing operational costs, while continuous investment in automation and APIs aims to lower unit costs and speed time-to-market.\u003c\/p\u003e\n\u003cp\u003eRegular resilience and disaster recovery testing add required overhead and capitalised project spend, supporting a reported 99.98% production availability target in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePremises and distribution\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePremises and distribution costs cover a branch network of around 200 locations and ~1,100 ATMs in 2024, plus facilities management, contact centre and equipment expenses; marketing, sponsorships and brand campaigns remain material, with FY24 operating expenses focused on customer channels and digital investment. Footprint optimization initiatives in 2024 reduced fixed property costs through branch consolidations and lease renegotiations.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eBranch network: ~200 (2024)\u003c\/li\u003e\n\u003cli\u003eATMs: ~1,100 (2024)\u003c\/li\u003e\n\u003cli\u003eContact centre \u0026amp; equipment: ongoing opex\u003c\/li\u003e\n\u003cli\u003eMarketing \u0026amp; sponsorships: strategic brand spend\u003c\/li\u003e\n\u003cli\u003eFootprint optimisation: branch consolidations, lease savings\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCredit losses and regulatory costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCredit losses include IFRS 9 impairments and collections expenses; Bank of Ireland recorded a net credit impairment charge of 95 million euro in 2024, with collections and recoveries continuing to absorb operational costs.\u003c\/p\u003e\n\u003cp\u003eRegulatory costs comprise capital and liquidity buffers, a 2024 resolution levy of 72 million euro, ongoing compliance tooling and reporting, and expanding stress‑testing and remediation programs driven by supervisory requirements.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eIFRS 9 impairments: 95m euro (2024)\u003c\/li\u003e\n\u003cli\u003eResolution levy: 72m euro (2024)\u003c\/li\u003e\n\u003cli\u003eCompliance tooling\/reporting: increased spend vs 2023\u003c\/li\u003e\n\u003cli\u003eStress testing\/remediation: recurring programmatic costs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eECB 4.00% funding, hedging squeeze NIM; tech \u003cstrong\u003e€310m\u003c\/strong\u003e, impair €95m, levy €72m\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eInterest\/funding costs (ECB deposit rate 4.00% mid‑2024) and hedging pressure drive NIM; personnel, advisory and tech transformation (€310m tech spend 2024) are major opex; branches (~200) and ATMs (~1,100) plus payments, automation and resilience testing add fixed and variable costs; credit impairments €95m and resolution levy €72m are material regulatory charges.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTech spend\u003c\/td\u003e\n\u003ctd\u003e€310m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIFRS 9 impairments\u003c\/td\u003e\n\u003ctd\u003e€95m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResolution levy\u003c\/td\u003e\n\u003ctd\u003e€72m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003e~200\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eATMs\u003c\/td\u003e\n\u003ctd\u003e~1,100\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNet interest income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eNet interest income is driven by the spread between asset yields and funding costs across loans and securities, with Group loans of roughly €80bn and customer deposits funding a large portion of the balance sheet; volumes, product mix and the 2024 ECB policy rate near 4% materially shaped margins. Active ALM and hedging reduced rate volatility and stabilized earnings, keeping NII as the bank’s core engine of profitability.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFees and commissions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBank of Ireland's fees and commissions cover account, payment, card and merchant acquiring charges, with merchant acquiring typically charged between 0.2% and 1.5% per transaction. Loan arrangement and early repayment fees are levied (industry norms 0.5%–1% of loan value). Advisory and service charges for business clients are tiered by complexity and AUM, and pricing tiers reflect value and usage to incentivise higher-volume clients.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarkets and treasury income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMarkets and treasury income provides trading, FX and client hedging services, contributing €192m in 2024 while supporting client flow and risk management. Balance sheet management gains and fair value movements added volatile uplifts to earnings, driven by rate repricing and securities valuation. Securities financing and liquidity deployment optimize returns on surplus liquidity and collateral pools. This income is volatile but complements core net interest margin.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWealth and asset management fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eWealth and asset management fees at Bank of Ireland comprise management, custody and advisory fees on AUM, supplemented by brokerage and execution charges where applicable, and pension and protection distribution commissions, forming a recurring, diversified revenue base.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003emanagement, custody, advisory fees on AUM\u003c\/li\u003e\n\u003cli\u003ebrokerage and execution fees\u003c\/li\u003e\n\u003cli\u003epension and protection distribution commissions\u003c\/li\u003e\n\u003cli\u003erecurring, diversified revenue mix\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBancassurance and protection\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eBancassurance delivers commission income from mortgage protection, life and general insurance sold alongside banking products, with referrals routed through advisers and digital channels.\u003c\/p\u003e\n\u003cp\u003eIntegrated customer journeys and point-of-sale offers lift attachment rates and cross-sell efficiency, increasing customer lifetime value through sustained fee streams and retention.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCommissions: insurance bundled with banking\u003c\/li\u003e\n\u003cli\u003eProducts: mortgage protection, life, general insurance referrals\u003c\/li\u003e\n\u003cli\u003eChannels: adviser + digital integrated journeys\u003c\/li\u003e\n\u003cli\u003eOutcome: higher attachment rates and enhanced CLV\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNII-led: Group loans \u003cstrong\u003e€80bn\u003c\/strong\u003e, ECB ~4% and Markets €192m\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eNet interest income remains the primary driver, with Group loans ~€80bn and 2024 ECB rate near 4% shaping margins; active ALM hedging stabilised NII. Fee income spans accounts, cards, merchant acquiring (0.2%–1.5%), loan fees (0.5%–1%) and bancassurance commissions. Markets \u0026amp; treasury contributed €192m in 2024, adding volatile trading and FX flows. Wealth fees and custody provide recurring AUM-linked revenue.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGroup loans\u003c\/td\u003e\n\u003ctd\u003e€80bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eECB policy rate\u003c\/td\u003e\n\u003ctd\u003e~4%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMarkets \u0026amp; treasury\u003c\/td\u003e\n\u003ctd\u003e€192m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMerchant acquiring\u003c\/td\u003e\n\u003ctd\u003e0.2%–1.5%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"PESTEL Analysis","offers":[{"title":"Default Title","offer_id":58097742020956,"sku":"bankofireland-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/8127\/0620\/files\/bankofireland-business-model-canvas.png?v=1781789254","url":"https:\/\/pestel-analysis.com\/products\/bankofireland-business-model-canvas","provider":"PESTEL ANALYSIS","version":"1.0","type":"link"}